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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 customer loyalty solutions

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Care and Billing (CC&B)

Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediation, provisioning, rating, reporting, financial systems, and billing for voice, data, content, and utility services. 

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Documents related to » customer loyalty solutions

The Forrester Wave: CRM Suites Customer Service Solutions, Q3 2010


This paper evaluates various service software solutions for customer service and business process professionals to create differentiated customer experiences and build stronger buyer loyalty. Customers are increasingly online, want self-service options, and demand real-time responses. Also, social media has grown to be an important new channel for interacting with customers and engaging in innovative ways.

customer loyalty solutions  Forrester Wave: CRM Suites Customer Service Solutions, Q3 2010 This paper evaluates various service software solutions for customer service and business process professionals to create differentiated customer experiences and build stronger buyer loyalty. Customers are increasingly online, want self-service options, and demand real-time responses. Also, social media has grown to be an important new channel for interacting with customers and engaging in innovative ways. Read More

A Product Note: Attensity and the Voice of the Customer


Attensity has found a way to truly capture the voice of the customer with its new breed of customer experience management (CEM) solutions. TEC analyst Jorge García looks at how Attensity’s CEM products can help organizations analyze customer conversations across multiple channels, extract actionable data and insights, and route conversations for rapid and effective response, improving their customers’ experience and loyalty.

customer loyalty solutions  data—in the form of customer analytics. Attensity’s software helps companies improve their customer’s experience as well as augment their customer’s loyalty and engagement by analyzing customer conversations across multiple online and offline channels, extracting actionable data and insights, and routing conversations to the right person in the organization to respond. By applying its LARA methodology (Listen. Analyze. Relate. Act) to its software development, the company has created a software Read More

Customer Life Cycle Solutions: Strategic Alliances, Challenges, & User Recommendations


Collaboration between Amdocs and SAS, if truly committed to by both, should make it possible to collect and analyze information stored in these Amdocs' systems, and deliver the conclusions and recommendations to the operator's decision-makers in the form of graphs and practical reports.

customer loyalty solutions  intense competition to secure customer loyalty and build greater profitability. Amdocs , a global leader in billing systems, customer care, and support has shifted its strategy, creating a more integrated, customer-centric solution designed to give communication service providers (CSP) a greater competitive edge. Its reinvented portfolio is designed to create an intentional customer experience, bringing a point of differentiation to the customer life cycle. Amdoc''s new strategy involves consultancy Read More

Customer Feedback Management


Years ago, I took a job as an interviewer because I thought it would be interesting to talk to different people to find out what they thought on a variety of topics. I soon realized that people were not so eager to share impressions and give us their thoughts on products, events, etc. Some of the survey’s topics were not very pleasant, (e.g., writing a will and testament and preparing for

customer loyalty solutions  groups, etc. 2.    Increases customer loyalty by understanding customers’ experiences and addressing their needs in a timely and efficient manner. 3.    Improves products and services using the information gathered through surveys by communicating the conclusions of the surveys to the manufacturing management team, which will take the appropriate measures to increase quality. 4.    Valuable reporting and analytics allows companies to track customer behavior, store performance, quality of the Read More

Business Process Overview: Warehousing Solutions


Warehousing processes are critical for the success of a distribution business. These processes are highly visible to your customers, and have a direct impact on their opinion of your company. If you cannot get the goods to your customers in the most efficient way, you risk losing their business. Your warehousing and logistics operations must translate into reliability and service.

customer loyalty solutions  can increase: so can customer loyalty and new business. Better automation saves costs and improves the bottom line The cost of a new system must be balanced against the benefits that it offers, not only in terms of increased sales, but also in the money that it saves. Your bottom line is affected not only by the number of customers and the products they buy, but also by the efficiency of your own company’s operations. IBS’ solution can increase automation in your business and help make dramatic Read More

Vertical Solutions


Vertical Solutions, Inc. specializes in post-sales service management solutions. VSI develops, implements, and supports best-in-class Service Management and Contact Center solutions, including VServiceManagement™, for customer support, field service, and mobile environments, VContactCenter™, for internal, external, and hybrid contact centers, and PowerHelp®. In addition, VSI has launched the Health Resources Group and the VHealthTracker™ application suite to further address the healthcare market. These application systems are built on a service-oriented architecture (SOA) compliant, cloud-based technology platform and delivered as a service or on-premise in a private or public cloud environment. VSI's applications are flexible, integrate easily with legacy systems, and offer rapid deployment times. VSI also provides the services companies need to effectively deploy our solutions, including custom software, interface development, connectivity expertise, and database conversion. Implementation consulting, planning, hardware procurement, technical support, education, and training are also integral parts of VSI's comprehensive business solutions. Companies in a variety of industries and throughout the world use VSI’s solutions to improve service response and resolution times, reduce the costs of delivering service, capture actionable customer data, seamlessly integrate with external partners, and broaden their portfolio of service offerings. Vertical Solutions, Inc. has more than 20 years of experience designing and deploying award-winning support and service management solutions. VSI has offices and partners worldwide.  

customer loyalty solutions  solutions, including VServiceManagement™, for customer support, field service, and mobile environments, VContactCenter™, for internal, external, and hybrid contact centers, and PowerHelp®. In addition, VSI has launched the Health Resources Group and the VHealthTracker™ application suite to further address the healthcare market. These application systems are built on a service-oriented architecture (SOA) compliant, cloud-based technology platform and delivered as a service or on-premise in a Read More

Acidaes Solutions


Acidaes is a specialist CRM solutions company providing services to customers in the global market. CRMnext is our flagship product and is available as both an on-premise or on-cloud solution. Acidaes has practiced leadership in over 11 industry verticals, where we work with companies to help them make the most of their relationships with customers. Our key vertical editions are Banking, Financial Services, Insurance, Media, Pharmaceutical, Telecom, Entertainment, Energy, Manufacturing and more. We work very closely with our customers, leveraging our extensive domain expertise to enhance their business efficiency by improving processes and practices. This combination of competency and commitment to results are the key to our success in the global market. CRMnext is a single platform solution, currently available in nine countries. Myriad industry verticals are using our software for peak performance and elevated customer experience. Our commitment is excellence through - Thought Leadership, Practice Leadership and Technology Leadership.

customer loyalty solutions  peak performance and elevated customer experience. Our commitment is excellence through - Thought Leadership, Practice Leadership and Technology Leadership. Read More

Damco Solutions


Founded in 1996, Damco Solutions provides bespoke software development, application integration, reengineering and migration, application management, business process outsourcing (BPO), and related services to its worldwide client base. Damco has offices in the United States (US), the United Kingdom (UK), and India. The company has clients in several industries, including: - insurance and financial services - manufacturing, logistics and distribution - health care - government - telecommunications - media and publishing - hospitality and travel - energy and utilities

customer loyalty solutions   Read More

Introducing Packaged Solutions: Why Enterprise Software Customers Should Understand and Consider Packaged Solutions


Information technology (IT) projects tend to run late, over-budget, or do not meet planned goals. Implementation risk is a critical factor. Packaged solutions modularize the implementation process into smaller, well-defined units that are easier to manage and less expensive to deploy than traditional methods. This white paper discusses why enterprise software customers should consider packaged solutions.

customer loyalty solutions  Solutions: Why Enterprise Software Customers Should Understand and Consider Packaged Solutions Information technology (IT) projects tend to run late, over-budget, or do not meet planned goals. Implementation risk is a critical factor. Packaged solutions modularize the implementation process into smaller, well-defined units that are easier to manage and less expensive to deploy than traditional methods. This white paper discusses why enterprise software customers should consider packaged solutions. Read More

Etail Solutions


Etail Solutions was formed in 2010 when founders saw a fundamental gap in the marketplace for mid-high volume online merchants. As merchants grow their businesses, there began to be a clear need for a solution to bridge the gap between sales channels, supply chain, and financial systems. As product catalogs grew, it also became apparent that ERP/financial systems were not designed to manage all of the channel specific attributes.

customer loyalty solutions   Read More

Aurum Solutions


Provision of premier services in implementations and service level agreements to customers in the EMEA region.

customer loyalty solutions  service level agreements to customers in the EMEA region. Read More

Encompass Solutions


Founded in 2001, Encompass Solutions, Inc. is a professional services organization that includes deeply experienced, senior consultants who provide expertise in ERP and related business application systems. Our expertise extends from project planning and management through the entire implementation, with a special focus on process improvement. Encompass is the manufacturing industry’s high-value alternative to in-house resources for ERP software implementations, project management, business development, software selection and process improvement.

customer loyalty solutions  analytics, bar code solutions, custom solutions, EIS, process improvement, process manufacturing, project management, software selection, staff augmentation,apqp software,business mapping process software,demand planning software,discrete manufacturing software,ERP implementation,erp manufacturing process software,inventory control software,inventory planning software,logistics software,manufacturing planning software,manufacturing process software,manufacturing software solution,process erp,process improvement tools,project planning software,quality planning software,scheduling software,small business manufacturing software Read More

Wireless Solutions


Wireless Mobile Solutions

customer loyalty solutions   Read More

Relational Solutions


Relational Solutions, Inc (RSI) has been providing high quality Business Intelligence & Data Warehouse solutions since 1996. At RSI, we recognize the need for cost effective, subject-oriented solutions designer for "quick hit" applications that solve an immediate business need. We can typically implement these solutions in weeks, not months or years. We design our solutions around our Structured Process Methodology. Our methodology is an iterative approach that delivers business results quickly and at a fraction of the cost of our competition. It's a time tested, proven methodology that differentiates us from our competition. Our successes include the following customers: Pfizer, Libbey, Sherwin Williams, American Greetings, Glidden Paints, Henkel Consumer Adhesives, Ridge Tool, Dirt Devil, Markwins, Playtex, Gordon Food Service, Eddie Bauer, Kraftmaid, DealerTire, Merillat, Mills Pride, Chrysler, Timken Industries, and many more!

customer loyalty solutions  successes include the following customers: Pfizer, Libbey, Sherwin Williams, American Greetings, Glidden Paints, Henkel Consumer Adhesives, Ridge Tool, Dirt Devil, Markwins, Playtex, Gordon Food Service, Eddie Bauer, Kraftmaid, DealerTire, Merillat, Mills Pride, Chrysler, Timken Industries, and many more! Read More