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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 customer loyalty solutions

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Care and Billing (CC&B)

Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediation, provisioning, rating, reporting, financial systems, and billing for voice, data, content, and utility services. 

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Documents related to » customer loyalty solutions

The Forrester Wave: CRM Suites Customer Service Solutions, Q3 2010


This paper evaluates various service software solutions for customer service and business process professionals to create differentiated customer experiences and build stronger buyer loyalty. Customers are increasingly online, want self-service options, and demand real-time responses. Also, social media has grown to be an important new channel for interacting with customers and engaging in innovative ways.

customer loyalty solutions  Forrester Wave: CRM Suites Customer Service Solutions, Q3 2010 This paper evaluates various service software solutions for customer service and business process professionals to create differentiated customer experiences and build stronger buyer loyalty. Customers are increasingly online, want self-service options, and demand real-time responses. Also, social media has grown to be an important new channel for interacting with customers and engaging in innovative ways. Read More

Customer Feedback Management


Years ago, I took a job as an interviewer because I thought it would be interesting to talk to different people to find out what they thought on a variety of topics. I soon realized that people were not so eager to share impressions and give us their thoughts on products, events, etc. Some of the survey’s topics were not very pleasant, (e.g., writing a will and testament and preparing for

customer loyalty solutions  groups, etc. 2.    Increases customer loyalty by understanding customers’ experiences and addressing their needs in a timely and efficient manner. 3.    Improves products and services using the information gathered through surveys by communicating the conclusions of the surveys to the manufacturing management team, which will take the appropriate measures to increase quality. 4.    Valuable reporting and analytics allows companies to track customer behavior, store performance, quality of the Read More

Business Process Overview: Warehousing Solutions


Warehousing processes are critical for the success of a distribution business. These processes are highly visible to your customers, and have a direct impact on their opinion of your company. If you cannot get the goods to your customers in the most efficient way, you risk losing their business. Your warehousing and logistics operations must translate into reliability and service.

customer loyalty solutions  can increase: so can customer loyalty and new business. Better automation saves costs and improves the bottom line The cost of a new system must be balanced against the benefits that it offers, not only in terms of increased sales, but also in the money that it saves. Your bottom line is affected not only by the number of customers and the products they buy, but also by the efficiency of your own company’s operations. IBS’ solution can increase automation in your business and help make dramatic Read More

A Product Note: Attensity and the Voice of the Customer


Attensity has found a way to truly capture the voice of the customer with its new breed of customer experience management (CEM) solutions. TEC analyst Jorge García looks at how Attensity’s CEM products can help organizations analyze customer conversations across multiple channels, extract actionable data and insights, and route conversations for rapid and effective response, improving their customers’ experience and loyalty.

customer loyalty solutions  data—in the form of customer analytics. Attensity’s software helps companies improve their customer’s experience as well as augment their customer’s loyalty and engagement by analyzing customer conversations across multiple online and offline channels, extracting actionable data and insights, and routing conversations to the right person in the organization to respond. By applying its LARA methodology (Listen. Analyze. Relate. Act) to its software development, the company has created a software Read More

I-Impact Predicts Your Customer Retention!


More and more, the market is requesting that a CRM or an ERP application include analytics which can be used in a myriad of businesses to predict customer behavior and help businesses increase the effectiveness of their customer acquisition, retention, and cross-sell programs. It is a costly operation to develop such functionality from scratch. Vendors like I-Impact offer packaged application providers the opportunity of a shortcut.

customer loyalty solutions  Impact Predicts Your Customer Retention! Event Summary Data warehouses and analytics have been around for a number of years, but never has their presence proven to be more crucial than now. For years businesses have been gathering tons of data from interactions with their customers, suppliers, and other related service providers. Both back-office enterprise resource planning (ERP) and front-office customer relationship management (CRM) systems have played a vital role in collecting these terabytes of Read More

FrontRange Solutions


Founded in 1989 and headquartered in Silicon Valley, California (US), FrontRange provides Hybrid IT Service Management (ITSM) solutions for enterprises of all sizes. FrontRange delivers service management software with fully integrated voice automation and client management capabilities on-premise and in the cloud. FrontRange products address the needs of customer service and support (help desk), sales force automation (SFA), knowledge management, and customer relationship management (CRM).

customer loyalty solutions  address the needs of customer service and support (help desk), sales force automation (SFA), knowledge management, and customer relationship management (CRM). Read More

Trivalent Solutions Inc.


Trivalent Solutions is a process improvement consulting and technology firm that assists manufacturers, distributors and service organizations improve their core business processes. Our capabilities include: Sage Adonix X3 ERP Implementations Sage CRM Implementations RFID Implementations Supply Chain Management Initiatives Lean Manufacturing Initiatives Business Process Improvement Six Sigma Initiatives Quality Management Programs Performance Measurement Systems

customer loyalty solutions  ERP, Lean, Manufacturing, Process Improvement, Quality, RFID, SFA, Six Sigma,CRM Read More

Merit Solutions


We are extremely fortunate to work with companies around the world who create products and offer services that improve the lives of millions. Our driving principle is to help them increase their business success - whether that’s through growth and expansion, business process automation, or creating jobs and healthy communities. Our clients are medium to large enterprise businesses that want to leverage Microsoft Dynamics and surrounding technologies to standardize business processes and eliminate risk - and then continuously improve their business. With more than 400 client-companies representing over a dozen industries spread worldwide, our longevity and success within the Microsoft technology is proven. A Microsoft Gold Certified Partner, Merit Solutions is AMR Research Industry Certified in Process Manufacturing for Microsoft Dynamics AX. We have recently been recognized as one of Accounting Today's VAR 100, one of the 2011 VAR Stars, had two products named in the Top 15 Add-Ons for Microsoft Dynamics. Merit Solutions is a Microsoft Excellence Partner for working successfully and collaboratively with customers and partners across the world.

customer loyalty solutions  successfully and collaboratively with customers and partners across the world. Read More

ACOM Solutions, Inc.


For over 28 years, ACOM has automated the document and payment processes for more than 4,000 organizations. ACOM’s Electronic Document Management solutions quickly bolt-on to an organization’s existing Sage ERP MAS 90, MAS 200, MAS 500, Sage ERP X3, Sage ERP Accpac, or Sage Fund Accounting system to extend that system’s capabilities and dramatically improve the organization's efficiency by eliminating paper (along with all the associated errors and storage costs), as well as automating their manual, paper-based processes. With ACOM’s EZContentManager, users can electronically route documents for approval, archive, scan, link together, or find their documents, using ACOM’s one-click easy-access technology -- without even leaving their Sage interface, or remotely from anywhere in the world via the Web. For more information about ACOM’s Sage-integrated Document Management solutions, please visit: http://www.acom.com/erp_solutions/sage.html. By incorporating ACOM’s solutions into their product offerings, Sage Value-Added Resellers (VARs) can easily bring this valuable set of additional cost-saving ERP enhancements to their clients. For more information about ACOM’s Partner Success Program, please visit: www.acom.com/channels.

customer loyalty solutions   Read More

Damco Solutions


Founded in 1996, Damco Solutions provides bespoke software development, application integration, reengineering and migration, application management, business process outsourcing (BPO), and related services to its worldwide client base. Damco has offices in the United States (US), the United Kingdom (UK), and India. The company has clients in several industries, including: - insurance and financial services - manufacturing, logistics and distribution - health care - government - telecommunications - media and publishing - hospitality and travel - energy and utilities

customer loyalty solutions   Read More

Bell Rock Solutions


Bell Rock Solutions is a young software company, formed in 2002, with a goal of making enterprise level software less expensive, complex, difficult to implement, and to administer. The company is based in Scottsdale, Arizona (US). Bell Rock Solutions offers enterprise applications including customer relationship management (CRM), sales force automation (SFA), and more.

customer loyalty solutions  offers enterprise applications including customer relationship management (CRM), sales force automation (SFA), and more. Read More

Mecanica Solutions Inc.


Mecanica Solutions is a certified IBM Advanced Level Business Partner for PLM (Product Lifecycle Management) Software Solutions and services. Our mission is to partner with customers to devise PLM solutions with a competitive advantage that will enable them to develop successful and innovative products. Mecanica Solutions currently offers the full suite of IBM and Dassault Systemes PLM software solutions, namely CATIA, ENOVIA, SmarTeam and DELMIA). We also provide all the related consulting services such as training, short to long-term consulting/staffing engagements, engineering, system and application support and custom software development.

customer loyalty solutions  is to partner with customers to devise PLM solutions with a competitive advantage that will enable them to develop successful and innovative products. Mecanica Solutions currently offers the full suite of IBM and Dassault Systemes PLM software solutions, namely CATIA, ENOVIA, SmarTeam and DELMIA). We also provide all the related consulting services such as training, short to long-term consulting/staffing engagements, engineering, system and application support and custom software development. Read More

Achieving customer loyalty with customer analytics


In this white paper, learn how organizations like yours are using customer analytics to build and sustain customer loyalty. Customer analytics helps answer key questions about who your customers are, what they want and will do next, and which actions and strategies are most likely to generate loyalty. It’s a powerful and innovative technology, but still operates on the traditional business axiom that customer loyalty begins with customer satisfaction.

customer loyalty solutions  customer loyalty with customer analytics In this white paper, learn how organizations like yours are using customer analytics to build and sustain customer loyalty. Customer analytics helps answer key questions about who your customers are, what they want and will do next, and which actions and strategies are most likely to generate loyalty. It’s a powerful and innovative technology, but still operates on the traditional business axiom that customer loyalty begins with customer satisfaction. Read More

New Era of on-Demand Business Intelligence Solutions


* In the On-Demand Business Intelligence Solutions report, you ll learn about the market trends reshaping business today,the steady growth in popu...

customer loyalty solutions  For assistance, please contact customer service. Hours: 8:00 AM to 5:30 PM EST. Phone: +1 514-954-3665, ext.367. Read More

DLT Solutions, Inc.


Provide our end customers with the best possible information technology solutions--software, hardware and the services to make them work. Provide vendor partners, resellers and end customers with fast, flexible, responsive and trouble free execution in everything we deliver-sales, marketing, consulting and operational support.

customer loyalty solutions  Inc. Provide our end customers with the best possible information technology solutions--software, hardware and the services to make them work. Provide vendor partners, resellers and end customers with fast, flexible, responsive and trouble free execution in everything we deliver-sales, marketing, consulting and operational support. Read More