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Customer Care and Billing (CC&B)
Customer Care and Billing (CC&B)
Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediat...
 

 customer loyalty solutions

Customer Care & Billing RFI/RFP Template

General Requirements, Mediation, Provisioning, Sales and Marketing, Customer Billing, Customer Care, Packages and Promotions, Accounts Receivable, Financial Systems, Enterprise Data Warehouse, Repo... Get this template

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Customer Care and Billing (CC&B)
Customer Care and Billing (CC&B)
Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediat...

Documents related to » customer loyalty solutions

The Forrester Wave: CRM Suites Customer Service Solutions, Q3 2010


This paper evaluates various service software solutions for customer service and business process professionals to create differentiated customer experiences and build stronger buyer loyalty. Customers are increasingly online, want self-service options, and demand real-time responses. Also, social media has grown to be an important new channel for interacting with customers and engaging in innovative ways.

customer loyalty solutions  Forrester Wave: CRM Suites Customer Service Solutions, Q3 2010 This paper evaluates various service software solutions for customer service and business process professionals to create differentiated customer experiences and build stronger buyer loyalty. Customers are increasingly online, want self-service options, and demand real-time responses. Also, social media has grown to be an important new channel for interacting with customers and engaging in innovative ways. Read More

Customer Feedback Management


Years ago, I took a job as an interviewer because I thought it would be interesting to talk to different people to find out what they thought on a variety of topics. I soon realized that people were not so eager to share impressions and give us their thoughts on products, events, etc. Some of the survey’s topics were not very pleasant, (e.g., writing a will and testament and preparing for

customer loyalty solutions  groups, etc. 2.    Increases customer loyalty by understanding customers’ experiences and addressing their needs in a timely and efficient manner. 3.    Improves products and services using the information gathered through surveys by communicating the conclusions of the surveys to the manufacturing management team, which will take the appropriate measures to increase quality. 4.    Valuable reporting and analytics allows companies to track customer behavior, store performance, quality of the Read More

A Product Note: Attensity and the Voice of the Customer


Attensity has found a way to truly capture the voice of the customer with its new breed of customer experience management (CEM) solutions. TEC analyst Jorge García looks at how Attensity’s CEM products can help organizations analyze customer conversations across multiple channels, extract actionable data and insights, and route conversations for rapid and effective response, improving their customers’ experience and loyalty.

customer loyalty solutions  data—in the form of customer analytics. Attensity’s software helps companies improve their customer’s experience as well as augment their customer’s loyalty and engagement by analyzing customer conversations across multiple online and offline channels, extracting actionable data and insights, and routing conversations to the right person in the organization to respond. By applying its LARA methodology (Listen. Analyze. Relate. Act) to its software development, the company has created a software Read More

Customer Relationship Management Strategies Part Two: Creating Your Strategy


CRM system can increase your profits and build customer loyalty by streamlining your processes and provide better quality products and services. However, you first must be prepared to overcome lack of requirements, combat scope creep, and compensate for lack of skills.

customer loyalty solutions  Creating Your Strategy Introduction Customer relationship management is a total business strategy; therefore, proper planning is crucial. After you have communicated and established support for your initiative, outlined the steps your company needs to take for implementation, and marked your parameters for success and failure, you can then create your implementation strategy. This is Part two of a four-part note. Part One discussed new approaches to CRM implementation, Part Two will discuss Read More

Business Process Overview: Warehousing Solutions


Warehousing processes are critical for the success of a distribution business. These processes are highly visible to your customers, and have a direct impact on their opinion of your company. If you cannot get the goods to your customers in the most efficient way, you risk losing their business. Your warehousing and logistics operations must translate into reliability and service.

customer loyalty solutions  can increase: so can customer loyalty and new business. Better automation saves costs and improves the bottom line The cost of a new system must be balanced against the benefits that it offers, not only in terms of increased sales, but also in the money that it saves. Your bottom line is affected not only by the number of customers and the products they buy, but also by the efficiency of your own company’s operations. IBS’ solution can increase automation in your business and help make dramatic Read More

Logility Voyager Solutions


Logility Voyager Solutions is a complete set of supply chain management solutions in one Internet-based collaborative framework, including global supply chain visibility; demand, inventory and replenishment planning; supply and sourcing optimization; transportation planning and execution; and warehouse management. Specifically, Voyager WarehousePRO increases shipping and inventory accuracy by optimizing the flow of materials and information through distribution centers; and helps cut operational costs and improves productivity, order fill rates, space utilization and customer service. It also incorporates advanced workflow technology, industry-specific practices, and RFID technology. WarehousePRO is completely integrated to Logility Voyager Transportation Planning & Management.  

customer loyalty solutions  rates, space utilization and customer service. It also incorporates advanced workflow technology, industry-specific practices, and RFID technology. WarehousePRO is completely integrated to Logility Voyager Transportation Planning & Management. Read More

Good Customer Service Is Simple


Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Olin Thompson lays down some basic requirements for businesses and explains the role of business processes in supporting good customer service.

customer loyalty solutions  Customer Service Is Simple Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Customer Service—A Simple Definition Customer service means meeting your customer’s expectations. That means you and your customer need to have a mutual understanding of what is expected and you have to deliver on that expectation. The expectation can be very high or very low; the point is that Read More

Avayle Solutions


Avayle provides business and accounting software for manufacturing, distribution and software development companies. Through our special relationship with Epicor we can offer solutions that provide scalability, flexibility, and reliability to meet today's business challenges, while empowering your enterprise with even more success tomorrow.Our clients benefit from our years of experience with the industries we serve and our relationship with Epicor. The perspective we bring is from working with hundreds of companies like yours, helping them to truly understand how to use their software, on their terms, on their time line. From the outset, we establish a working partnership with our clients, learning and growing with them as we fine-tune our software solution for their specific needs. And because of our lean approach to business, we are able to bring senior level skills to our clients at a price that’s a fraction of what our competitors charge.If you are serious about making your business software work harder for you, if you want accountability and results then you should let the Avayle team pick up the gauntlet—whatever the challenge—and work with you to find a solution that fits like a glove.

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ITCube Solutions


ITCube Solutions, a Microsoft Gold Certified Partner, is a specialist in creating custom solutions using Microsoft SharePoint products and technologies.

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John Galt Solutions


Founded in 1996, John Galt Solutions delivers affordable forecasting and inventory management solutions for the consumer-driven supply chain. John Galt supply chain planning solutions are designed for growing mid-market companies. John Galt serves more than 5,000 customers, including manufacturers, distributors, retailers, and logistics services providers, in a wide range of industries, such as apparel, automotive, consumer goods, food and beverage, energy, high tech, pharmaceuticals, and telecommunications.

customer loyalty solutions  serves more than 5,000 customers, including manufacturers, distributors, retailers, and logistics services providers, in a wide range of industries, such as apparel, automotive, consumer goods, food and beverage, energy, high tech, pharmaceuticals, and telecommunications. Read More

Odesia Solutions inc.


ODESIA Solutions is a Canadian based company with an international presence specialized in providing Business Intelligence (BI) solutions for more then eleven (11) years. Looking for innovative solutions to address our customer’s business realities, our team of experts is always up to date with the leading edge technologies and best management practices. ODESIA is the strategic partner that you need to optimize your BI practice. Innovative and dynamic, ODESIA team will help you maximize your business performance, gain high return on investments and solidify your BI strategies.

customer loyalty solutions  solutions to address our customer’s business realities, our team of experts is always up to date with the leading edge technologies and best management practices. ODESIA is the strategic partner that you need to optimize your BI practice. Innovative and dynamic, ODESIA team will help you maximize your business performance, gain high return on investments and solidify your BI strategies. Read More

IMMIX Solutions (Pty) Ltd


IMMIX Solutions is a specialist in the design and delivery of adaptable, integrated technology solutions for business management, based on the Microsoft Dynamics and Sage product lines.  We implement tailored ERP, CRM, and XRM solutions for customers in the mid-, upper mid– and enterprise markets. We focus on the following industries: Manufacturing, Distribution, Professional Services, Transport and Media & Entertainment. We seek to first understand your business objectives, then uncovering the hurdles preventing you from achieving these objectives, and then we find a way together to overcome the hurdles by implementing value-adding IT business solutions, tailored to fit your company and processes.

customer loyalty solutions  and XRM solutions for customers in the mid-, upper mid– and enterprise markets. We focus on the following industries: Manufacturing, Distribution, Professional Services, Transport and Media & Entertainment. We seek to first understand your business objectives, then uncovering the hurdles preventing you from achieving these objectives, and then we find a way together to overcome the hurdles by implementing value-adding IT business solutions, tailored to fit your company and processes. Read More

DT Solutions


DTS was founded in 2007 with the aim of offering Dominican companies business technology solutions through marketing and implementation of enterprise applications from SAP, the world leader in business applications. In our history we have been adding to our portfolio of products and services new business applications to respond proactively to the needs we have identified in our clients. 

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Junction Solutions


Junction Solutions provides vertical-specific on-premise, hosted and cloud-based software and services that enhance operational performance, reduce costs, expand delivery channels and strengthen relationships. Built in Microsoft Dynamics® AX and designed specifically for food and beverage, CPG, and multi-channel retail companies, Junction Solutions' portfolio includes enterprise resource planning (ERP), supply chain management (SCM- demand, warehouse, yard and transportation management), production and scheduling optimization, trade promotions management, direct store delivery management, merchandising, order entry and call center management and mobile/web-enabled product sourcing and traceability.

customer loyalty solutions  catalog management, discrete, distribution, ecommerce, ERP, food manufacturing, food processing, Microsoft, multi-channel, multichannel, process, retail,food & beverage,manufacturing Read More