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Documents related to » customer loyalty research


IBI + IBM = EAI
The latest entrant in the race to support IBM's MQSeries Integrator Version 2 is Information Builders (IBI) with its Middleware Technology Group's 'Enterprise Connector for MQSeries Integrator'. The product provides SQL access to over 80 different data sources, and should prove a good fit with MQSI. In addition, IBI has announced support for IBM’s WebSphere Application Server.

CUSTOMER LOYALTY RESEARCH: compete with (when the customer has a heterogeneous environment). According to IBI, the integrated product simplifies the process of developing message flows, and can reduce the time, effort, and cost associated with creating message flows by as much as 40-80 percent. If these numbers can be backed up, other vendors will have to scramble even harder to integrate with MQSIV2 and make their products developer friendly (especially in the area of speed of development), or they will not survive in the highly
12/14/2000

A Sharp ASP
Sharp Microelectronics of the Americas has selected Harbinger as their Application Service Provider of choice. The multi-year contract will allow Harbinger to integrate e-Procurement and business applications across Sharp's e-Supplier community.

CUSTOMER LOYALTY RESEARCH: The subscription-based model allows customers to access e-Commerce technology and support services with minimal up-front investment pressure. Multi-year ASP contracts typically range in size and requirements based on the customer s technological needs, with values of between $100,000 and $2.5 million. In 1Q00 alone, Harbinger s ASP program added new contracts with companies such as Bluelight.com, Edaflow, FactorWorks, Tektronix and Webvan. The advent of improved bandwidth, a shortage of qualified IT
7/14/2000

Usability
Poor usability leads to irritation and fatigue and it has an adverse impact on the usage experience. In an on-line shopping web site, it can lead to loss of revenues. Poor usability in business applications leads to increased help desk costs. On the other hand, better usability makes our usage experience more fun and can increase productivity. A highly usable on-line shopping web site tempts repeat visits, builds customer loyalty, and increases its revenue-earning potential.

CUSTOMER LOYALTY RESEARCH: tempts repeat visits, builds customer loyalty, and increases its revenue-earning potential. For a company developing a software product, better usability plays a significant role in defining the brand appeal and conveying a certain positive brand experience. The enjoySAP initiative of SAP AG is a case in point. Owing to enjoySAP , the previously difficult-to-use screens of SAP software were completely re-designed, making them much easier to use. As more and more software products tend to become
2/15/2004

Future Compatible
Companies contemplating upgrading or replacing their enterprise resource planning systems should evaluate whether the change will be compatible with future ERP II deployment strategies. This article examines the future of enterprise business applications and the requirements to ensure future compatibility.

CUSTOMER LOYALTY RESEARCH: business partners, suppliers, and customers choose to adopt c-commerce strategies. The end result may be that the organization is not able to speak with anyone but itself, a situation that is not conducive to growing a business and in which no amount of internal resource, process or transaction optimization will help improve bottom line results. Organizations that embrace c-commerce and mobilize their IT capabilities in a manner that enables ERP II deployment strategies will be in the best position to
7/15/2004

Supply Chain Economy
The US Labor Department reported an increase in jobs in June and July ... but the manufacturing industry cut jobs for a third month in a row. We are moving from a manufacturing economy to a supply chain economy. This article gives the big picture.

CUSTOMER LOYALTY RESEARCH: scm, supply chain management.
9/6/2005

Intel Outside?
Intel’s subsidiary, Intel Online Services recently announced AppChoice™ Managed Hosting Services. The service is designed to offer applications and hosting within their 'Internet Hosting Environment'. In addition to managed hosting services they intend to invest $1 billion in the development and integration of data centers worldwide. Does this mean new commercials will say 'Intel Inside and Out'?

CUSTOMER LOYALTY RESEARCH: Hosting Services, designed for customers who want control of their mission-critical applications along with the benefits of a fully managed, outsourced hosting solution. AppChoice offers a hosting platform that includes hardware, operating system and applications, as well as the networking, infrastructure and data protection components of a reliable e-business solution. The AppChoice services provide a foundation onto which application service providers, e-business solution providers, systems integrators
7/27/2000

Oracle Product Showdown!
I'm Larry Blitz, editor of Technology Evaluation Centers’ (TEC) Vendor Showdown series. Today’s Vendor Showdown is an encore presentation of a Showdown that was originally published last September. It compares two popular Oracle enterprise solutions—JD Edwards EnterpriseOne and E-Business Suite—head to head.

CUSTOMER LOYALTY RESEARCH: accounting erp system, benefits erp, benefits of erp, benefits of erp system, best erp systems, best of breed erp, books erp, compare erp systems, construction erp, cost erp, enterprise resource planning, enterprise resource planning erp, enterprise resource planning software, enterprise resource planning system, enterprise resource planning systems, enterprise resource planning vendors, erp applications, erp checklist, erp compare, erp comparison, erp comparisons, erp consulting, erp crm scm, erp definition, erp education, erp evaluation, erp evaluation criteria, erp implementation, erp .
4/4/2008

The ERP Ecosystem
Three major parties (vendors, consulting services, and adopting organizations) are identified in the ERP ecosystem, in which different parties need different key success factors. This article also discusses some challenges that may have an impact on the ERP ecosystem.

CUSTOMER LOYALTY RESEARCH: application areas, such as customer relationship management (CRM), supply chain management (SCM), supplier relationship management (SRM), and product lifecycle management (PLM). The second way is by expanding the range of their customer base to reach smaller-sized customers with different offerings. Besides the in-house development forces that maintain major ERP developers leadership in the technology dimension, establishing partnerships with major universities and research institutions is a critical
12/5/2008

Antidisintermediation
The mantra of most e-commerce ventures is usually “Change the way that business is done.” eSprocket thinks that the way business is done is just fine, thank you. Their goal is to enable instead of replace.

CUSTOMER LOYALTY RESEARCH: is very small (unless customer service organizations are counted). Of course many businesses can be conveniently disintermediated, but we suspect that humans aren t extinct yet and that e-commerce will grow faster once there are viable models for intermediated commerce on the Internet.. User Recommendations Since eSprocket has no plans to demand exclusive listings there s nothing to keep companies that intend to buy or sell used capital equipment from giving eSprocket a try.
5/31/2000

SAS Puts the “E” in “Data”
SAS Institute has applied its data mining technology to the Internet. The company released products that will help companies analyze and predict the behavior of Web surfers. The target customer is one with large volumes of enterprise data that come from a variety of sources.

CUSTOMER LOYALTY RESEARCH: the paths taken by customers viewing a website and can both produce standard traffic reports and answer ad hoc questions about the behavior of individuals or groups. E-Discovery is a data-mining product that can integrate information about Web behavior with other information from across the enterprise. This product uses a number of data mining techniques such as collaborative filtering and neural networks, so that in addition to answering specific questions it can point out patterns that might not have
3/27/2000


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