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MAPICS Clings To Its Customers' Loyalty
While the existing loyal client base remains MAPICS’ greatest trump for retaining its solid financial position, the company will have to figure out how to be

customer loyalty cards  of our extensive worldwide customer base, remarked Dick Cook, president and CEO. In spite of the general slowdown in the economy, manufacturers are continuing to seek ways to enhance their backbone information systems as well as to equip their enterprises for more collaboration with customers and suppliers. This underlying demand is playing directly to the strengths of MAPICS. Cook added, We have the flexibility to support not only customers seeking to partner with MAPICS to upgrade to an entirely Read More
Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » customer loyalty cards


On Demand Compensation Management Partnerships for Spiffed-up Success
Centive's strategy is to form a limited number of strategic partnerships with leading management consulting firms to ensure customers receive the highest levels

customer loyalty cards  the leading on demand, customer relationship management (CRM) vendor. Salesforce.com customers can now deploy Compel within their Salesforce.com implementations. The solution will provide these users with an at-a-glance look at interactive dashboards that display quick summaries of key sales performance indicators with a single-click, drilldown capability. Built on the AppExchange on demand platform, Compel for AppExchange has since been available for test drives and deployment at Read More
These are the Times of CRM Vindication and Validation - Part 2
Part 1 of this blog series analyzed two white papers entitled “Customer Relationship Management: The Winning Strategy in a Challenging Economy” and “Maximizing

customer loyalty cards  Maximize Customer Profitability Establishing customer loyalty is only half of the equation. As hinted earlier, organizations also need to maximize the profitability of their existing customers and better capitalize on revenue opportunities. Companies can use market segmentation and data mining capabilities to identify trends and patterns that indicate key selling scenarios based on buying behavior, demographics, or other criteria. Taken to another level, organizations might leverage leading indicators Read More
Business Agility for Communication Service Providers: A Few Simple Steps Are a Great Way to Start
In today’s market, customers have no patience for companies that let their size and complex product lines slow them down. The challenge for communication

customer loyalty cards  capture the order, build customer loyalty and meet customer demand every time. In this whitepaper, we discuss the drivers forcing CSPs to make a concerted effort to become more agile and how improved business agility can help level the playing field for large enterprises competing with more nimble competitors. Agility is the competitive advantage that can improve customer satisfaction and margins, and drive success across all sales channels. Customer Expectations are on the Rise Customer expectations in Read More
Navigator One for SAP Business One
Navigator One is a suite of modules for SAP Business One—a business management software application designed specifically for small to midsize businesses

customer loyalty cards  and debit cards transactions, customer loyalty tracking, and store sales and inventory tracking. Navigator also provides additional functionality for rules-based product configuration, advanced shipping, credit card transactions, bin management, revenue recognition, return merchandise authorizations (RMAs), and bar-code data collection. Read More
A New Customer Relationship Management Framework: Twenty-first Century Necessity, or Blowin' in the Wind?
The business ecosystem has shifted focus from corporation to customer, and the location of value has changed with it. Where value had historically been located

customer loyalty cards  New Customer Relationship Management Framework: Twenty-first Century Necessity, or Blowin' in the Wind? What do you think about when you think customer relationship management (CRM)? My bet is that you'll think that it's marketing, sales, and support functions, or a strategy that is designed to garner customer commitments of some sort, or an outlook and set of practices that will drive customer behaviors when it comes to product or services sales—and the words up-sell and cross-sell will be prominent Read More
Customer Relationship Management (CRM) RFI/RFP Template
Sales Force Automation, Marketing Automation, Customer Service and Support, Analytics and Reporting, and Technical Functionality

customer loyalty cards  Force Automation, Marketing Automation, Customer Service and Support, Analytics and Reporting, and Technical Functionality Read More
11Ants Customer Response Analyzer
11Ants Customer Response Analyzer is software that allows marketers to target those customers statistically most likely to respond to a marketing offer.

customer loyalty cards  Customer Response Analyzer 11Ants Customer Response Analyzer is software that allows marketers to target those customers statistically most likely to respond to a marketing offer. Read More
Customer Process Management Drives Profitability in Financial Services
As competition in the financial sector increases, many financial services providers are seeking ways to improve customer service and profitability through

customer loyalty cards  seeking ways to improve customer service and profitability through process efficiency. By developing rich integration between customer data and allowing that data to be managed by the business users, customer process management (CPM) enables financial services organizations to adapt to changing market demands and maximize their competitive edge. Read More
The Three Cs of Successful Positioning Part Four: The Customer
What's keeping your customer up at night? Know thy customers—and their problems.

customer loyalty cards  Positioning Part Four: The Customer The Three Cs of Successful Positioning Part Four: The Customer Featured Author - Lawson Abinanti - March 29, 2005 Introduction There is no easy, off-the-shelf way to uncover a strong positioning for your business-to-business (B2B) software or service. By definition, every positioning must be unique to be effective. But there is a cut-to-the-chase question that will get you right to the heart of it: What is my target audiences' most pressing problem? Answer that, and Read More
Rethinking Customer Service: The Call Center as Corporate Information Hub
At most companies, the customer service department’s primary goal has been to manage complaints as cheaply as possible, not to build enduring relationships with

customer loyalty cards  Customer Service: The Call Center as Corporate Information Hub At most companies, the customer service department’s primary goal has been to manage complaints as cheaply as possible, not to build enduring relationships with customers. This e-book looks at how the call center can help drive a proactive, rather than reactive, approach to business. Experts from the call center world share strategies and shifts that must take place within companies if they are to be vital and nimble in the 21st Read More
Customer Analytics: A Powerful Source of Competitive Advantage for Midsize Organizations
Completing the customer picture today involves collecting and assembling data from multiple sources, including traditional sources such as transactions and

customer loyalty cards  Midsize Organizations Completing the customer picture today involves collecting and assembling data from multiple sources, including traditional sources such as transactions and surveys, as well as customer sentiments and other information that can be uncovered in comments made on social media channels. An effective customer analytics strategy enables businesses to integrate these insights to increase customer lifetime value, reduce turnover, and conduct more precise targeting and segmentation. Read More
Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company

customer loyalty cards  Relationship Management (CRM) Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, Read More
The Loyalty Connection: Secrets To Customer Retention And Increased Profits
Customer churn rates are higher than ever: although businesses say they are devoted to loyalty, their management systems and budgets do not support that claim

customer loyalty cards  Retention And Increased Profits Customer churn rates are higher than ever: although businesses say they are devoted to loyalty, their management systems and budgets do not support that claim. But in a landscape of similar products, cutting down on defection—or churn—is vital. There are in fact four steps to improving loyalty and retention which, if focused on the appropriate customers, will improve profitability. Read More
Mastering the Customer Experience
Focusing on the customer is not new. But some companies are going deeper into a customer experience management strategy to become customer-centric. Can you

customer loyalty cards  the Customer Experience Focusing on the customer is not new. But some companies are going deeper into a customer experience management strategy to become customer-centric. Can you manage every part of the interaction and experience your customers have with your company? Learn how to develop a customer-centric approach that will make your customers feel not only connected, but delighted, loyal, and able to be a consistent advocate of your brand. Read More

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