-
Abstract:
Yet another ERP doom saying. This time, a prediction was given that ERP systems will only host 40 percent of business applications
by 2004 partly due to the rise of collaborative commerce. (...)
Excerpt related to
customer lifecycle:
Yet another ERP doom saying. This time, a prediction was given that ERP systems will only host 40 percent of business applications
by 2004 partly ...
Published:
2000-05-01
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Abstract:
Product Lifecycle Management (PLM) addresses the full lifecycle of a product. The focus of most of the current PLM solutions,
however, does not make the most of the value available from servicing products after they have been sold. Service Lifecycle
Management (SLM) promises valuable business benefits (...)
Excerpt related to
customer lifecycle:
... Another benefit of being a larger part of the customer's product lifecycle
is that when the product is due for replacement, the service company is often in the ...
Published:
2003-06-11
-
Abstract:
Product Lifecycle Management (PLM) addresses the full lifecycle of a product. The focus of most of the current PLM solutions,
however, does not make the most of the value available from servicing products after they have been sold. Service Lifecycle
Management (SLM) promises valuable business benefits (...)
Excerpt related to
customer lifecycle:
... Another benefit of being a larger part of the customer's product lifecycle
is that when the product is due for replacement, the service company is often in the ...
Published:
2003-06-11
-
Abstract:
Oracle is in the processing of developing their product lifecycle management capabilities. The question is whether they will
accomplish this through the acquisition of a pure-play PLM vendor, or through internal technology development. (...)
Excerpt related to
customer lifecycle:
Oracle is in the processing of developing their product lifecycle management capabilities. The question is whether they will
accomplish this throu...
Published:
2006-02-03
-
Abstract:
The name Omnify Software may hardly come to mind when one thinks of the product lifecycle management (PLM) leaders, but that
might change down the track (...)
Excerpt related to
customer lifecycle:
The name Omnify Software may hardly come to mind when one thinks of the product lifecycle management (PLM) leaders, but that
might change down the...
Published:
2009-02-20
-
Abstract:
Imagine what sitcoms like Cheers, Laverne and Shirley, and Green Acres would look like if they were radio frequency identification
(RFID) enhanced. Then picture the impact that RFID technology can have on the customer experience in your own enterprise. (...)
Excerpt related to
customer lifecycle:
... Inc. Ms. Faught played a key role in developing and executing LRN's approach to its customer
lifecycle management process. In addition ...
Published:
2006-02-23
-
Abstract:
Imagine what sitcoms like Cheers, Laverne and Shirley, and Green Acres would look like if they were radio frequency identification
(RFID) enhanced. Then picture the impact that RFID technology can have on the customer experience in your own enterprise. (...)
Excerpt related to
customer lifecycle:
... Inc. Ms. Faught played a key role in developing and executing LRN's approach to its customer
lifecycle management process. In addition ...
Published:
2006-02-23
-
Abstract:
Why has it been so difficult for CRM point solution providers to even find a white knight, which has not generally been the
case with even ancient ERP products? Could it be that while the traditional introspective mind-set of ERP becomes history,
its functionality remains critical and CRM is being absorb (...)
Excerpt related to
customer lifecycle:
Why has it been so difficult for CRM point solution providers to even find a white knight, which has not generally been the
case with even ancient...
Published:
2003-03-28
-
Abstract:
Back in the early 90’s, ‘CRM’ wasn’t even a trendy acronym. You had a few players thinking beyond 'stovepipe' enterprise
applications, but not much beyond. Fast forward to 2001. CRM has gotten fat, and the fatter it gets, it becomes more difficult
to understand, more expensive to buy, more dif (...)
Excerpt related to
customer lifecycle:
Back in the early 90’s, ‘CRM’ wasn’t even a trendy acronym. You had a few players thinking beyond 'stovepipe' enterprise
applications, but not mu...
Published:
2001-08-27
-
Abstract:
Agile Software recognizes product lifecycle management (PLM) as an emerging business imperative for innovation. Now, Agile
has a unique opportunity to leverage its position as the sole PLM vendor of significance to have a pure PLM pedigree. (...)
Excerpt related to
customer lifecycle:
Agile Software recognizes product lifecycle management (PLM) as an emerging business imperative for innovation. Now, Agile
has a unique opportunit...
Published:
2006-04-14
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Abstract:
Epicor’s ability to enhance its products and its determination on executing product and technology strategies deserves commendation.
Current users are advised to follow Epicor's new product introductions and keep an eye on its future product strategy. The
positive sign is the company’s more manageabl (...)
Excerpt related to
customer lifecycle:
... Epicor's CRM (Clientele, aka Epicor eFrontoffice) solution enables SMEs to manage their entire customer
lifecycle by enabling businesses to gather, organize ...
Published:
2002-06-12
-
Abstract:
Unica's possibly unique set of broad and astute functional footprint and geographic coverage, easily-deployable product with
proven quick payback may prove the fact that the marketing automation point providers with a differentiating value proposition
and with immaculate execution may prevail the onslaug (...)
Excerpt related to
customer lifecycle:
Unica's possibly unique set of broad and astute functional footprint and geographic coverage, easily-deployable product
with proven quick payback ...
Published:
2003-06-28
-
Abstract:
Many surveys have purported that there are twice as many manufacturers that cannot integrate their ordering systems with
those of their partners and distribution channels than those that can, leaving them vulnerable in terms of brand management
due to poor visibility. (...)
Excerpt related to
customer lifecycle:
Many surveys have purported that there are twice as many manufacturers that cannot integrate their ordering systems with those
of their partners a...
Published:
2003-05-03
-
Abstract:
Epicor’s ability to enhance its products and its determination on executing product and technology strategies deserves commendation.
Current users are advised to follow Epicor's new product introductions and keep an eye on its future product strategy. The
positive sign is the company’s more manageabl (...)
Excerpt related to
customer lifecycle:
... Epicor's CRM (Clientele, aka Epicor eFrontoffice) solution enables SMEs to manage their entire customer
lifecycle by enabling businesses to gather, organize ...
Published:
2002-06-12
-
Excerpt related to
customer lifecycle:
... is one of the main strategies of the product lifecycle management (PLM ...
more ideas for innovation, less design rework, higher customer satisfaction, shorter time ...
Published:
2009-07-09
-
Abstract:
C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide
explanation and meaning for most of the common CRM phraseology. Here, in alphabetical order, is the Lexicon of CRM. (...)
Excerpt related to
customer lifecycle:
CRM itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide
explanation and mea...
Published:
2001-10-12
-
Abstract:
As an APS-based business management system, NetSuite can effectively serve the needs of small medium businesses. Its integrated
application uses three distinct building blocks: customer relationship management, back-office ERP and accounting, and a robust
set of e-commerce applications. (...)
Excerpt related to
customer lifecycle:
As an APS-based business management system, NetSuite can effectively serve the needs of small medium businesses. Its integrated
application uses t...
Published:
2005-05-27
-
Abstract:
Product lifecycle management (PLM) doesn't work, but it should. Industry's general approach and attitude to PLM mimics the
early days of customer relationship management (CRM) adoption, and lessons from that experience should help when tackling
the "ifs" and "hows" of PLM investment. (...)
Excerpt related to
customer lifecycle:
Product lifecycle management (PLM) doesn't work, but it should. Industry's general approach and attitude
to PLM mimics the early days of customer ...
Published:
2005-11-25
-
Abstract:
Welcome to TEC's Vendor Spotlight series. This installment focuses on KANA Software, a company founded in 1996 that has evolved
from e-mail management into service experience management. See how KANA's software and service offerings help more than 600
customers manage the entire customer service lifecycl (...)
Excerpt related to
customer lifecycle:
... See how KANA's software and service offerings help more than 600 customers manage the entire customer
service lifecycle, from initial customer contact through ...
Published:
2011-04-26
-
Excerpt related to
customer lifecycle:
... Namely, what I am aiming at here is the customer intimacy — how likely is that any user
company amid a few dozen thousand of peers (as some consolidating ...
Published:
2007-11-07