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Abstract:
An alarming number of companies get on the wrong track when creating a customer relationship management (CRM) vision. Outlined
here are four steps that take the mystery out of what makes an effective CRM vision. The secret? It’s all about people and
relationships. (...)
Excerpt related to
customer issues:
An alarming number of companies get on the wrong track when creating a customer relationship management (CRM) vision. Outlined
here are four steps...
Published:
2009-09-16
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Abstract:
Manufacturers must constantly address how to increase customer satisfaction, identify supply chain issues before they become
problems, and lower production costs. In this podcast, Lyndsay Wise and Robert Abate discuss the benefits business intelligence
provides to help address these topics. (...)
Excerpt related to
customer issues:
Manufacturers must constantly address how to increase customer satisfaction, identify supply chain issues
before they become problems, and lower p...
Published:
2007-08-08
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Abstract:
The continuous chemical industries typically share an objective of running at near 100% utilization. This and other realities
yield unique requirements for a Supply Chain Planning (SCP) system. This article discusses some of these unique needs. (...)
Excerpt related to
customer issues:
The continuous chemical industries typically share an objective of running at near 100% utilization. This and other realities
yield unique requir...
Published:
2002-08-04
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Abstract:
To address questions for a TEC customer, we interviewed PeopleSoft's Michael Daniels. The conversation covered issues in
the areas of client/server architecture and database management as they relate to the PeopleSoft Enterprise Resource Planning
suite of products. (...)
Excerpt related to
customer issues:
To address questions for a TEC customer, we interviewed PeopleSoft's Michael Daniels. The conversation
covered issues in the areas of client/serve...
Published:
1999-11-01
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Abstract:
SAP is addressing the problem of customers wanting support that vendors are either not providing, or providing at unjustifiable
prices. Support and maintenance customers are committed to service contracts, but only to a point. New options are thus available. (...)
Excerpt related to
customer issues:
SAP is addressing the problem of customers wanting support that vendors are either not providing, or providing at unjustifiable
prices. Support an...
Published:
2007-04-27
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Abstract:
Chemical company H.B. Fuller has leveraged the Internet to improve their level of customer service. (...)
Excerpt related to
customer issues:
Chemical company HB Fuller has leveraged the Internet to improve their level of customer service.
Published:
2001-09-15
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Abstract:
Food and beverage manufacturers and distributors supplying major supermarket retailers share many common business challenges.
The customers—powerful and demanding supermarkets and retail chains—want products manufactured "to order," with lead times
measured in hours rather than days or weeks. (...)
Excerpt related to
customer issues:
Food and beverage manufacturers and distributors supplying major supermarket retailers share many common business challenges.
The customers—powerf...
Published:
2006-10-31
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Abstract:
Customer relationship management (CRM) functionality can fall into four categories: core functionality; non-core functionality;
vertical, industry-specific features; and accounting-related features. When evaluating and selecting a CRM solution, enterprises
must be aware of the potential issues associated (...)
Excerpt related to
customer issues:
Customer relationship management (CRM) functionality can fall into four categories: core functionality; non-core functionality;
vertical, industry...
Published:
2005-12-05
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Abstract:
Surado Solutions aims to provide a complete customer relationship management suite. We'll analyze Surado CRM 5.0 from the
perspectives of core functionality, its distinguishing factors, and the challenges users may face when considering the Surado
solution. (...)
Excerpt related to
customer issues:
Surado Solutions aims to provide a complete customer relationship management suite. We'll analyze Surado CRM 5.0 from
the perspectives of core fun...
Published:
2006-08-17
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Abstract:
Organizations often rely on surveys and questionnaires to determine customer satisfaction ratings, but such methods merely
offer a perceived customer rating. Obtaining a realistic measure of customer satisfaction involves computing a metric based
on a composite customer satisfaction rating system. (...)
Excerpt related to
customer issues:
Organizations often rely on surveys and questionnaires to determine customer satisfaction ratings, but such methods merely
offer a perceived custo...
Published:
2009-04-13
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Abstract:
CRM system can increase your profits and build customer loyalty by streamlining your processes and provide better quality
products and services. However, you first must be prepared to overcome lack of requirements, combat scope creep, and compensate
for lack of skills. (...)
Excerpt related to
customer issues:
CRM system can increase your profits and build customer loyalty by streamlining your processes and provide better quality
products and services. H...
Published:
2005-02-15
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Abstract:
To address questions for a TEC customer, we interviewed Dr. Peter Barth, Technology Marketing Manager for SAP AG in Walldorf,
Germany. The conversation covered issues in the areas of client/server architecture and database management used by the SAP
R/3 Enterprise Resource Planning suite of products. (...)
Excerpt related to
customer issues:
To address questions for a TEC customer, we interviewed Dr. Peter Barth, Technology Marketing Manager for SAP AG in Walldorf,
Germany. The convers...
Published:
1999-11-01
-
Abstract:
Baan might be showing us that miracles are still possible. Will in 2001 the market witness the textbook-case of turning around
the previously badly mismanaged company? (...)
Excerpt related to
customer issues:
Baan might be showing us that miracles are still possible. Will in 2001 the market witness the textbook-case of turning around
the previously badl...
Published:
2001-07-02
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Abstract:
December 2000 was the month of increased press release activity at Baan. In 2001, will the market witness a remarkable comeback
of this once almost written off vendor? (...)
Excerpt related to
customer issues:
December 2000 was the month of increased press release activity at Baan. In 2001, will the market witness a remarkable comeback
of this once almos...
Published:
2001-01-26
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Abstract:
Despite technological advances, users are dissatisfied with customer relationship management (CRM) systems. Ambiguous terms
do not provide the vocabulary for concrete action and measurable expectations. Thus, CRM is perceived to be about intangibles,
and is approached with a let's-hope–for-the-best men (...)
Excerpt related to
customer issues:
Despite technological advances, users are dissatisfied with customer relationship management (CRM) systems. Ambiguous terms
do not provide the voc...
Published:
2008-09-29
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Abstract:
Adonix often comes ahead of larger global players in terms of functional fit, pricing, and understanding of the local requirements
in the distribution area. (...)
Excerpt related to
customer issues:
Adonix often comes ahead of larger global players in terms of functional fit, pricing, and understanding of the local requirements
in the distribu...
Published:
2002-03-13
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Abstract:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical framework, sales and marketing strategies, including Internet strategies, and customer satisfaction metrics
will create a smooth running CRM machine in your compan (...)
Excerpt related to
customer issues:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical fram...
Published:
2005-02-17
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Abstract:
Adonix marks its strategy with two catchwords: "growth" and "independence". It has carefully assessed and added acquisitions
to broaden Adonix X3 suite's functional scope, licenses and services; and continues nurture internal development with its
own resources. (...)
Excerpt related to
customer issues:
Adonix marks its strategy with two catchwords: "growth" and "independence". It has carefully assessed
and added acquisitions to broaden Adonix X3 ...
Published:
2005-09-20
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Abstract:
There are common and unique variations to returned material authorizations (RMAs) that can compound a company’s enterprise
resource planning (ERP) system. Identifying RMA variations enables a company to determine what needs to be simplified and
what needs to be modeled in an ERP system. (...)
Excerpt related to
customer issues:
There are common and unique variations to returned material authorizations (RMAs) that can compound a company’s enterprise
resource planning (ERP)...
Published:
2009-03-04
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Abstract:
Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service?
Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But
in its simplest form, what is good customer service? Olin T (...)
Excerpt related to
customer issues:
Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Outstanding
customer serv...
Published:
2010-11-26