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摘要:
Interface Software, a provider of relationship intelligence to professional services firms, introduces InterAction 5 with
three additional modules aimed at facilitating collaborative work in both legal- and project-based environments. InterAction
5 reinforces Interface Software's customer relationship ma (...)
相关的摘录
customer interface:
Interface Software, a provider of relationship intelligence to professional services firms, introduces InterAction 5 with
three additional modules...
发表于:
2004-08-26
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摘要:
Many organizations find it challenging to adopt sales force automation and customer relationship management solutions. Formal
sales training and the related reinforcement tools can make the difference. We examine the key challenges and propose some
solutions. (...)
相关的摘录
customer interface:
Many organizations find it challenging to adopt sales force automation and customer relationship management solutions. Formal
sales training and t...
发表于:
2006-05-23
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摘要:
Welcome to the customer experience. We all have them. Some are good, others bad. A variety of factors - the user interface
(UI), customer support, marketing messages, etc. - shape these experiences. All of these things collectively create our view
of a product, service or provider. (...)
相关的摘录
customer interface:
... A variety of factors - the user interface (UI), customer suppo... ...
A variety of factors the user interface (UI), customer support, marketing messages, etc.
...
发表于:
2002-01-18
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摘要:
More and more, the market is requesting that a CRM or an ERP application include analytics which can be used in a myriad
of businesses to predict customer behavior and help businesses increase the effectiveness of their customer acquisition, retention,
and cross-sell programs. It is a costly operation to (...)
相关的摘录
customer interface:
More and more, the market is requesting that a CRM or an ERP application include analytics which can be used in a myriad of
businesses to predict ...
发表于:
2004-01-30
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摘要:
Customer relationship management (CRM) functionality can fall into four categories: core functionality; non-core functionality;
vertical, industry-specific features; and accounting-related features. When evaluating and selecting a CRM solution, enterprises
must be aware of the potential issues associated (...)
相关的摘录
customer interface:
Customer relationship management (CRM) functionality can fall into four categories: core functionality; non-core functionality;
vertical, industry...
发表于:
2005-12-05
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摘要:
Interwoven has grown from a web content management vendor to an enterprise content management (ECM) vendor providing a full
suite of ECM components. With this suite, it helps its clients provide the ultimate customer experience. (...)
相关的摘录
customer interface:
Interwoven has grown from a web content management vendor to an enterprise content management (ECM) vendor providing a full
suite of ECM component...
发表于:
2006-08-07
-
摘要:
Welcome to the customer experience. We all have them. Some are good, others bad. A variety of factors - the user interface
(UI), customer support, marketing messages, etc. - shape these experiences. All of these things collectively create our view
of a product, service or provider. (...)
相关的摘录
customer interface:
... A variety of factors - the user interface (UI), customer suppo... ...
A variety of factors the user interface (UI), customer support, marketing messages, etc.
...
发表于:
2002-01-18
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摘要:
Surado Solutions aims to provide a complete customer relationship management suite. We'll analyze Surado CRM 5.0 from the
perspectives of core functionality, its distinguishing factors, and the challenges users may face when considering the Surado
solution. (...)
相关的摘录
customer interface:
Surado Solutions aims to provide a complete customer relationship management suite. We'll analyze Surado CRM 5.0 from
the perspectives of core fun...
发表于:
2006-08-17
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摘要:
Chief information officer reporting relationships continue to be distanced from the strategy function. The marketing function
is experiencing this same distancing from strategy. However, the two functions should be on the leading edge of strategy,
rather than the receiving end. (...)
相关的摘录
customer interface:
Chief information officer reporting relationships continue to be distanced from the strategy function. The marketing function
is experiencing this...
发表于:
2007-07-04
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摘要:
"Manugistics is not a software company." This was among many of the interesting statements that Joe Cowan shared in our interview
during Manugistics user conference, Envision 2005, in Atlanta, GA. (...)
相关的摘录
customer interface:
"Manugistics is not a software company." This was among many of the interesting statements that Joe Cowan shared
in our interview during Manugisti...
发表于:
2005-09-06
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摘要:
Major vendors are noting the growing demand for software as a service. However, smaller providers are forging new ground
by offering services for inventory and collaborative planning. (...)
相关的摘录
customer interface:
Major vendors are noting the growing demand for software as a service. However, smaller providers are forging new ground by
offering services for ...
发表于:
2006-03-16
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摘要:
e-Commerce initiatives that are launched without a clear vision of how customers are engaged and what they experience carry
significant risk of failure. Of equal importance is a clear understanding of the degree to which web-based customer interactions
are integrated across the organization. (...)
相关的摘录
customer interface:
e-Commerce initiatives that are launched without a clear vision of how customers are engaged and what they experience carry
significant risk of fa...
发表于:
2002-04-16
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摘要:
After a slew of acquisitions in the past, which have resulted with varied outcomes, Geac, a Canadian supplier of enterprise
management software, seems to be turning to partnerships to expand its product offering and to convince the market about its
commitment to further develop attractive product offerin (...)
相关的摘录
customer interface:
After a slew of acquisitions in the past, which have resulted with varied outcomes, Geac, a Canadian supplier of enterprise
management software, s...
发表于:
2000-09-21
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摘要:
Data quality has direct consequences on a company's bottom-line and its customer relationship management (CRM) strategy.
Looking beyond general approaches and company policies that set expectations and establish data management procedures, we
will explore applications and tools that help reduce the negat (...)
相关的摘录
customer interface:
Data quality has direct consequences on a company's bottom-line and its customer relationship management (CRM) strategy.
Looking beyond general ap...
发表于:
2004-03-08
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摘要:
If you are implementing or considering Microsoft Axapta as your ERP system, or providing Axapta-related services, this note
provides an overall understanding of how the system fits together to run a business. (...)
相关的摘录
customer interface:
If you are implementing or considering Microsoft Axapta as your ERP system, or providing Axapta-related services, this note
provides an overall un...
发表于:
2005-02-10
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摘要:
Onyx Software is a CRM vendor that competes in the mid-market. Onyx considers implementation risk, implementation time, and
distribution strategy to be significant competitive variables. The result is a clearly defined ASP strategy that emphasizes
forging quality relationships with a few ASPs. (...)
相关的摘录
customer interface:
Onyx Software is a CRM vendor that competes in the mid-market. Onyx considers implementation risk, implementation time, and
distribution strategy ...
发表于:
2000-10-18
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摘要:
A background of Progress Software notes the vendor’s product line-up, and some of the benefits companies find by using Progress
platforms and infrastructure products. The vendor’s recent growth is also detailed, as well as its relationships with partners. (...)
相关的摘录
customer interface:
A background of Progress Software notes the vendor’s product line-up, and some of the benefits companies find by using Progress
platforms and infr...
发表于:
2008-06-02
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摘要:
Siebel Systems announces two alliances that promise new relevance for its customer relationship management software. (...)
相关的摘录
customer interface:
Siebel Systems announces two alliances that promise new relevance for its customer relationship management software.
发表于:
2000-03-10
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摘要:
Some speculate that the recent agreement is a prelude to merger. Synergies undoubtedly exist. (...)
相关的摘录
customer interface:
Some speculate that the recent agreement is a prelude to merger. Synergies undoubtedly exist.
发表于:
2000-09-20
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摘要:
To address questions for a TEC customer, we interviewed Dr. Peter Barth, Technology Marketing Manager for SAP AG in Walldorf,
Germany. The conversation covered issues in the areas of client/server architecture and database management used by the SAP
R/3 Enterprise Resource Planning suite of products. (...)
相关的摘录
customer interface:
To address questions for a TEC customer, we interviewed Dr. Peter Barth, Technology Marketing Manager for SAP AG in Walldorf,
Germany. The convers...
发表于:
1999-11-01