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Software as a Service for Customer Relationship Management and Sales
Major vendors are noting the growing demand for software as a service. However, smaller providers are forging new ground by offering services for inventory and

customer interaction software  as a Service for Customer Relationship Management and Sales Major Vendors Brace for SaaS The emergence of independent software as a service (SaaS) providers has created a major competitive challenge for most of the established independent software vendors (ISV). The Wall Street Journal ( WSJ ) released a series of excerpts from a Microsoft internal memo, where Chairman Bill Gates warned his top executives of the SaaS threat. In these excerpts, Gates called on Microsoft to jump toward the trend of SaaS Read More...
Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » customer interaction software


How to Deliver a Great Customer Experience and Lower Costs: Achieving Interaction Excellence Across Multiple Touch Points
Whether in a business-to-consumer (B2C) or business-to-business (B2B) context, customers demand multiple channels through which they can find information

customer interaction software  to Deliver a Great Customer Experience and Lower Costs: Achieving Interaction Excellence Across Multiple Touch Points Whether in a business-to-consumer (B2C) or business-to-business (B2B) context, customers demand multiple channels through which they can find information, purchase goods, view and pay their bills, request services, or get support based on their specific needs and preferences. Discover solutions that can help you deliver the channels customers demand, and provide a consistently positive Read More...
How 5 Companies Increased Revenue and Profitability with Leadership and Customer Relationship Management Software
Small to medium businesses (SMB) want to stay competitive, increase revenue, and remain profitable at the same time. This can be a challenge. Whether companies

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KANA Software Inc
KANA, the leader in Service Experience Management, provides solutions that deliver a customer-focused service experience that successfully balances customer

customer interaction software  every step within each customer interaction to deliver the ideal service experience. KANA's clients report double-digit increases in customer satisfaction, increased revenue growth while reducing contact center costs by an average of 20 percent. KANA's award-winning solutions are proven in more than 600 companies worldwide, including approximately half of the world's largest 100 companies. In October 2010, KANA acquired Lagan Technologies, the leader in Government to Citizen Technology solutions. Read More...
Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company

customer interaction software  Relationship Management (CRM) Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, Read More...
Year in Review: Top Enterprise Software News and Trends for 2011
With 2011 just about under wraps, we asked our experts to weigh in on this year’s trends and enterprise software news-makers. Read this article to get their

customer interaction software  for larger companies. For customer relationship management (CRM), the consolidation in the social and cloud space was more evident in 2011, as demonstrated by acquisitions such as Radian6 by salesforce.com and RightNow by Oracle. A trend that seems to be more pronounced in CRM is the extended functionality vendors now offer for features that have not traditionally been associated with CRM. Some examples are business and project management ( Pega , Sword Cibodle ), and product development ( Accept 360 and Read More...
VDoc Software
A subsidiary of the Axemble Group, a holding company with extensive experience in the small to medium business (SMB) market, VDoc Software is an independent

customer interaction software  software vendor with 500 customers and more than 400,000 users. Since 1996, the vendor has provided software that focusses on processes, employee productivity, and organizational relationships with customers and partners. VDoc Software is headquartered in Charbonnières les Bains (France). Read More...
Quadrant Software
Quadrant Software@ develops, implements and supports Quadrant HR™. Quadrant HR™ is a user-defined, configurable software and services solution

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Ultimate Software: Delivering Breakthrough Products
Ultimate Software is in a very competitive market. Its continued success is fueled by relentlessly delivering new products and incremental innovation. A few

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A Portrait of the Indian Enterprise Software User
Like many markets recovering from global economic turmoil, the enterprise software market has experienced a slew of company expansion and consolidation ventures

customer interaction software  not only grown their customer base, but also expanded their personnel and research and development (R&D) efforts. And this growth is expected to continue into the coming years as India’s economy continues to flourish. But how does growth and expansion on the vendor front relate to the needs and wants of Indian companies researching and purchasing enterprise software? What is the profile of a company in India that is looking for enterprise software? TEC Data Analysis: India With the help of my data guru Read More...
Apprise Software, Inc
Founded in 1984, Apprise Software, Inc. is a provider of enterprise resource planning (ERP) and supply chain management (SCM) software and services for midsized

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Busting the Myth of Commoditized Software Markets with the New TEC Focus Indicator
The new TEC Focus Indicator is a concrete way to start gauging the real functionality, competitive differentiators, and focus of enterprise software products

customer interaction software  SCM, business intelligence [BI], customer relationship management [CRM], PLM, HR, etc.) provide support for all the features we've modeled (i.e., those thousands of criteria that I referred to previously). Using this data, we're able to determine which functionality is usually supported by vendors and to what degree they support it. For example, does the vendor support a given feature outright, or do they need to make some modifications to support it? We use eight different ratings (with accompanying Read More...
abas Business Software
abas Business Software is an ERP and e-business application designed specifically for manufactures in assemble-to-order (ATO), make-to-order (MTO), and

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Software Evaluation and Software Selection
Organizations are surrounded by ambiguity when making their implementation decisions. Accurate and relevant criteria that are properly weighed against an

customer interaction software  software selection process, prospective customers typically struggle with the following issues: Project selection teams have no effective way to define their business requirements, and cannot effectively identify critical vendor and product questions (criteria) from all the stakeholders. Gathering all required criteria from stakeholders is time-consuming and becomes a problem at the early stages of the project. There is a push for the project to get underway and for a fast implementation, because delays Read More...
Perfect Software
Located in Arcadia, California (US), Perfect Software has been supplying personal computer (PC) and Application System 400 (AS/400) custom accounting

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