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Abstract:
Customer data integration (CDI) involves consolidation of customer information for a centralized view of the customer experience.
Implementing CDI within a customer relationship management initiative can help provide organizations with a successful framework
to manage data on a continuous basis. (...)
Excerpt related to
customer integration:
Customer data integration (CDI) involves consolidation of customer information
for a centralized view of the customer experience. Implementing CDI...
Published:
2009-09-11
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Abstract:
Siperian's master data management and customer data integration (CDI) solutions allow organizations to consolidate, manage,
and customize customer-related data. The type of CDI hub implemented depends on the CDI environment's maturity, requirements,
and alignment with an organization's internal processes (...)
Excerpt related to
customer integration:
Siperian's master data management and customer data integration (CDI) solutions allow
organizations to consolidate, manage, and customize customer...
Published:
2007-03-23
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Abstract:
For increased revenues and improved profitability, customer data integration (CDI) should be a vital part of your business
processes. CDI, unlike customer relationship management (CRM), can deliver a valuable single view of a customer, without necessitating
yet another complex system needing vast technic (...)
Excerpt related to
customer integration:
For increased revenues and improved profitability, customer data integration (CDI) should
be a vital part of your business processes. CDI, unlike ... ...
Published:
2010-03-11
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Abstract:
Front-to-Back-Office Integration : Improving Your Customer Life Cycle Management. Find Out IT Solutions and Other Information
Associated with Customer Life Cycle Management. Research shows that back-office connectivity is not addressed by many customer
relationship management (CRM) solutions—meaning (...)
Excerpt related to
customer integration:
Front-to-Back-Office Integration : Improving Your Customer Life Cycle Management. Find Out
IT Solutions and Other Information Associated with Custo...
Published:
2010-03-11
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Abstract:
This $152 million SCM vendor should make e-commerce the focus of its integration effort. (...)
Excerpt related to
customer integration:
This $152 million SCM vendor should make e-commerce the focus of its integration effort.
Published:
2000-12-07
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Abstract:
NEON Systems has signed an agreement to develop and distribute Sterling Software's SOLVE:Diplomat product. Diplomat has been
used to integrate disparate Customer Relationship Management (CRM) and call center systems. NEON intends to evolve it into
a unified EAI (Enterprise Application Integration) soluti (...)
Excerpt related to
customer integration:
... sources, and the vendor should be questioned about the experience of their consulting staff, unless the
customer is choosing to do the integration themselves. ...
Published:
2000-01-26
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Abstract:
Siebel is finally taking 'the bull by the horns' by acknowledging the integration challenges its customers face, and by addressing
that issue. An often troubling aspect of CRM implementations in the past is that the only way IT departments can achieve a
full view of the customer is by integrating front-e (...)
Excerpt related to
customer integration:
Siebel is finally taking 'the bull by the horns' by acknowledging the integration challenges its customers face, and
by addressing that issue. An ...
Published:
2002-05-10
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Abstract:
The dot-com revolution has left few impressions as significant as the hosted software phenomenon. In fact, its success has
caused many organizations with reservations about hosted solutions to think twice. So what exactly are its advantages and
disadvantages? (...)
Excerpt related to
customer integration:
The dot-com revolution has left few impressions as significant as the hosted software phenomenon. In fact, its success has
caused many organizatio...
Published:
2006-07-07
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Abstract:
Interwoven has grown from a web content management vendor to an enterprise content management (ECM) vendor providing a full
suite of ECM components. With this suite, it helps its clients provide the ultimate customer experience. (...)
Excerpt related to
customer integration:
Interwoven has grown from a web content management vendor to an enterprise content management (ECM) vendor providing a full
suite of ECM component...
Published:
2006-08-07
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Abstract:
Adobe’s support site receives approximately 1.3 million client inquiries per month and has been in need of an automated response
system to decrease escalating support costs. (...)
Excerpt related to
customer integration:
Analysis of Adobe’s Integration of IslandData’s Automated E-mail. ... a leading provider
of automated response technology for the online customer service market ...
Published:
2000-04-05
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Abstract:
Surado Solutions aims to provide a complete customer relationship management suite. We'll analyze Surado CRM 5.0 from the
perspectives of core functionality, its distinguishing factors, and the challenges users may face when considering the Surado
solution. (...)
Excerpt related to
customer integration:
Surado Solutions aims to provide a complete customer relationship management suite. We'll analyze Surado CRM 5.0 from
the perspectives of core fun...
Published:
2006-08-17
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Abstract:
More and more, the market is requesting that a CRM or an ERP application include analytics which can be used in a myriad
of businesses to predict customer behavior and help businesses increase the effectiveness of their customer acquisition, retention,
and cross-sell programs. It is a costly operation to (...)
Excerpt related to
customer integration:
More and more, the market is requesting that a CRM or an ERP application include analytics which can be used in a myriad of
businesses to predict ...
Published:
2004-01-30
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Abstract:
JuxtaComm Technologies has announced a relationship with IBM to provide a “universal adapter” capability by implementing
the IBM MQSeries Integrator as a component of its Integration Broker Solution. What business value will this provide to customers? (...)
Excerpt related to
customer integration:
JuxtaComm Technologies has announced a relationship with IBM to provide a “universal adapter” capability by implementing the
IBM MQSeries Integrat...
Published:
2000-12-08
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Abstract:
There are two types of extract transform and load (ETL) vendors. Business intelligence (BI) vendors integrate ETL functionality
into their overall BI framework, while best-of-breed data integration vendors, who provide enhanced ETL functionality, have
an increased focus on data cleansing and integrity. (...)
Excerpt related to
customer integration:
There are two types of extract transform and load (ETL) vendors. Business intelligence (BI) vendors integrate ETL functionality
into their overall...
Published:
2006-03-07
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Abstract:
This continues a reprint of the summary chapter from the book Managing Your Supply Chain Using Microsoft Navision by Dr.
Scott Hamilton. (...)
Excerpt related to
customer integration:
This continues a reprint of the summary chapter from the book Managing Your Supply Chain Using Microsoft Navision by Dr. Scott
Hamilton.
Published:
2005-07-06
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Abstract:
The era of Siebel's uncontested supremacy in the CRM market seems to be nearing the end. However, Siebel's idea of its Universal
Application Network seems innovative and should help the needs of the higher-end of the market, whose paramount concern have
been the enormous costs of integration and the gen (...)
Excerpt related to
customer integration:
The era of Siebel's uncontested supremacy in the CRM market seems to be nearing the end. However, Siebel's idea of
its Universal Application Netw...
Published:
2002-05-13
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Abstract:
Major vendors are noting the growing demand for software as a service. However, smaller providers are forging new ground
by offering services for inventory and collaborative planning. (...)
Excerpt related to
customer integration:
Major vendors are noting the growing demand for software as a service. However, smaller providers are forging new ground by
offering services for ...
Published:
2006-03-16
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Abstract:
Collaboration between Amdocs and SAS, if truly committed to by both, should make it possible to collect and analyze information
stored in these Amdocs' systems, and deliver the conclusions and recommendations to the operator's decision-makers in the
form of graphs and practical reports. (...)
Excerpt related to
customer integration:
Collaboration between Amdocs and SAS, if truly committed to by both, should make it possible to collect and analyze information
stored in these Am...
Published:
2005-08-05
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Abstract:
Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS).
Vendors such as WebEx, Webcom, MCA Solutions, and Ariba are delivering applications as SaaS. (...)
Excerpt related to
customer integration:
Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS).
Vendors such as We...
Published:
2006-03-17
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Abstract:
Some will say that the Big Few are in for quite a gamble, given that these market leaders are to introduce a product or concept
that directly challenges the model that has led to their success so far. (...)
Excerpt related to
customer integration:
Some will say that the Big Few are in for quite a gamble, given that these market leaders are to introduce a product or concept
that directly chal...
Published:
2005-04-23