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Abstract:
Your Challenge: Get Decision Makers' Approval for Deploying Customer Relationship Management Effectively: Beyond Implementation.Specific,
Measurable, Achievable, Relevant and Time-Bound. A customer relationship management (CRM) solution is now a standard business
requirement. With origins as a system for (...)
Excerpt related to
customer implementation:
Your Challenge: Get Decision Makers' Approval for Deploying Customer Relationship Management Effectively:
Beyond Implementation.Specific, Measurabl...
Published:
2010-03-11
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Abstract:
Mid-sized companies have the agility of small businesses, and are resource-rich enough to handle CRM implementation. However,
without comprehensive planning, attainable objectives, metrics, and check points mid-sized companies will not realize success
and full potential from their CRM system. (...)
Excerpt related to
customer implementation:
Mid-sized companies have the agility of small businesses, and are resource-rich enough to handle CRM implementation. However,
without comprehensiv...
Published:
2005-02-14
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Excerpt related to
customer implementation:
... TEC Blog: 13 Things a Customer Can Do To Avoid an ERP Implementation
Failure | Distributor's EDGE on 15 July, 2009 at 10:55 am #. ...
Published:
2009-06-09
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Abstract:
The dot-com revolution has left few impressions as significant as the hosted software phenomenon. In fact, its success has
caused many organizations with reservations about hosted solutions to think twice. So what exactly are its advantages and
disadvantages? (...)
Excerpt related to
customer implementation:
The dot-com revolution has left few impressions as significant as the hosted software phenomenon. In fact, its success has
caused many organizatio...
Published:
2006-07-07
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Abstract:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical framework, sales and marketing strategies, including Internet strategies, and customer satisfaction metrics
will create a smooth running CRM machine in your compan (...)
Excerpt related to
customer implementation:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical fram...
Published:
2005-02-17
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Abstract:
In CRM, and now e-CRM, its not about the technology, but about focusing on the locus of importance around which CRM applications
grew; namely, the customer. Ignore him at your peril. (...)
Excerpt related to
customer implementation:
In CRM, and now e-CRM, its not about the technology, but about focusing on the locus of importance around which CRM applications
grew; namely, the...
Published:
2002-06-22
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Abstract:
Having just completed implementing your enterprise-wide software, you are about lean back, put your feet up on the desk,
and enjoy the fruits of your labor. Not so fast! While you were completing your implementation project, a new release of the
software may have already hit the street or, for sure, ther (...)
Excerpt related to
customer implementation:
Having just completed implementing your enterprise-wide software, you are about lean back, put your feet up on the desk, and
enjoy the fruits of y...
Published:
2004-08-16
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Abstract:
CRM system can increase your profits and build customer loyalty by streamlining your processes and provide better quality
products and services. However, you first must be prepared to overcome lack of requirements, combat scope creep, and compensate
for lack of skills. (...)
Excerpt related to
customer implementation:
CRM system can increase your profits and build customer loyalty by streamlining your processes and provide better quality
products and services. H...
Published:
2005-02-15
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Abstract:
Despite technological advances, users are dissatisfied with customer relationship management (CRM) systems. Ambiguous terms
do not provide the vocabulary for concrete action and measurable expectations. Thus, CRM is perceived to be about intangibles,
and is approached with a let's-hope–for-the-best men (...)
Excerpt related to
customer implementation:
Despite technological advances, users are dissatisfied with customer relationship management (CRM) systems. Ambiguous terms
do not provide the voc...
Published:
2008-09-29
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Abstract:
Developing the competitive edge involves information gathering and communicating. Using a continuous feedback loop that incorporates
sales, service, and customer satisfaction, will help you realize the benefits of a CRM system. (...)
Excerpt related to
customer implementation:
Developing the competitive edge involves information gathering and communicating. Using a continuous feedback loop that incorporates
sales, servic...
Published:
2005-02-16
-
Abstract:
Mid-sized companies have the agility of small businesses, and are resource-rich enough to handle CRM implementation. However,
without comprehensive planning, attainable objectives, metrics, and check points mid-sized companies will not realize success
and full potential from their CRM system. (...)
Excerpt related to
customer implementation:
Mid-sized companies have the agility of small businesses, and are resource-rich enough to handle CRM implementation. However,
without comprehensiv...
Published:
2005-02-14
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Abstract:
Because cash-strapped medium companies are looking for better options to traditional application pricing models, SAP and
HP have allied to deliver "software as a service" and Oracle/PeopleSoft are also offering hosted solutions, suggesting that
"software as a service" are here to stay. (...)
Excerpt related to
customer implementation:
Because cash-strapped medium companies are looking for better options to traditional application pricing models, SAP and HP
have allied to deliver...
Published:
2005-04-14
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Abstract:
ICICI-Infotech is starting to make its presence felt in North America and raise some ERP eyebrows. In this research note,
you'll also learn about the company's strategy to target small and medium-size enterprises in order to enlarge its footprint
in North America. It is targeting companies migrating from (...)
Excerpt related to
customer implementation:
ICICI-Infotech is starting to make its presence felt in North America and raise some ERP eyebrows. In this research note,
you'll also learn about ...
Published:
2004-11-23
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Abstract:
Customer relationship management (CRM) can be a tool for positive change in businesses' operations. Or CRM can—unintentionally—cause
a host of problems, from lost employee time to lost customer data. But with the right information, implementing CRM allows
evolution without the upset of revolution. (...)
Excerpt related to
customer implementation:
Customer relationship management (CRM) can be a tool for positive change in businesses' operations. Or CRM can—unintentionally—cause
a host of pro...
Published:
2007-09-24
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Abstract:
Collaboration between Amdocs and SAS, if truly committed to by both, should make it possible to collect and analyze information
stored in these Amdocs' systems, and deliver the conclusions and recommendations to the operator's decision-makers in the
form of graphs and practical reports. (...)
Excerpt related to
customer implementation:
Collaboration between Amdocs and SAS, if truly committed to by both, should make it possible to collect and analyze information
stored in these Am...
Published:
2005-08-05
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Abstract:
Here are four worst practices that can contribute to the failure of an enterprise resource planning implementation—or the
implementation of any other enterprise software, for that matter. Protect your investment and prevent disaster by steering
clear of these major mistakes. (...)
Excerpt related to
customer implementation:
Here are four worst practices that can contribute to the failure of an enterprise resource planning implementation—or the
implementation of any ot...
Published:
2009-06-29
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Abstract:
For a successful customer relationship management (CRM) implementation, the chief executive officer (CEO) must have an ongoing
role in the process. The project implementer must be aware of common CRM misconceptions, and communicate the nature of CRM
to c-level management. (...)
Excerpt related to
customer implementation:
For a successful customer relationship management (CRM) implementation, the chief executive
officer (CEO) must have an ongoing role in the process...
Published:
2006-11-23
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Abstract:
WorkWise's business model is all about 'loving the customer'. A recent visit to their Customer Conference showed us the
business plan in action. Is it time for other companies to consider this model? (...)
Excerpt related to
customer implementation:
WorkWise's business model is all about 'loving the customer'. A recent visit to their Customer Conference showed
us the business plan in action. ...
Published:
2003-06-05
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Abstract:
Compiere project leader, Jorg Janke, reveals to TEC the advantages and difficulties in developing an ERP solution as Open
Source software. Jorg explains some of the intricacies in modeling a business around servicing mature Open Source software. (...)
Excerpt related to
customer implementation:
Compiere project leader, Jorg Janke, reveals to TEC the advantages and difficulties in developing an ERP solution as Open
Source software. Jorg ex...
Published:
2004-09-09
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Abstract:
Surado Solutions aims to provide a complete customer relationship management suite. We'll analyze Surado CRM 5.0 from the
perspectives of core functionality, its distinguishing factors, and the challenges users may face when considering the Surado
solution. (...)
Excerpt related to
customer implementation:
Surado Solutions aims to provide a complete customer relationship management suite. We'll analyze Surado CRM 5.0 from
the perspectives of core fun...
Published:
2006-08-17