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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 customer identities


Salesforce.com Wants to Help You Transition to a Customer Company
Coincidentally or not, my industry analyst career started at about the same time that salesforce.com was founded, back in 1999. And boy, has the vocal cloud

customer identities  Other pieces of the customer revolution are as follows: Mobile revolution: Touch-based and location aware apps are enabling companies to reach customers in many new ways almost anywhere—1.7 billion touch devices were shipped in 2012. Big data revolution: Provides new ways to gain insights about customers by collecting customer, product, and usage data—there will be 450 billion business transactions per day by 2020, according to IDC . Social revolution: Gives companies new ways to connect with and

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Care and Billing (CC&B)

Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediation, provisioning, rating, reporting, financial systems, and billing for voice, data, content, and utility services. 

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Documents related to » customer identities

Beeline to Merge with OnForce


Adecco Group, one of the world’s largest human resources (HR) solutions providers (with more than 5,000 branches in over 60 countries and territories, and annual revenues EUR 19.5 billion), has acquired OnForce and is merging it under Beeline’s portfolio of workforce solutions.

customer identities  1000 organizations. From a customer perspective, combining the Beeline vendor management system (VMS) and Ellegro learning solutions (ELS) with the OnForce freelancer management system (FMS) will give customers (IT worker “employers”) a single system of record for sourcing, managing, and optimizing the entire extended workforce, including contingent IT workers.   Beeline and OnForce plan to deliver the first integrated solution that offers customers multiple channels for sourcing talent, i.e., both Read More

ERP Fail: When Best Practices Meet Real Life


Open University PhD candidate Gabrielle Ford has a new perspective on why, despite an abundance of expert insight, so many ERP implementations continue to fail. TEC is collaborating with Ford to provide a 20-minute survey for ERP users, and is offering three-day free access to its evaluation models and vendor data to readers who complete the survey. Take the survey now. This post signals the start

customer identities  inaccuracies, resistance by users, customer frustration, high staff turnover, and ultimately a loss in profits. To date, the reasons for this high failure rate are still unclear and are being examined. But Gabrielle Ford, PhD candidate at the Open University, has a theory about what’s contributing to these statistics. According to Ford, “The stronger the commitment of employees to their occupational communities of practice, the more likely your actual work practices won’t be a great fit with your Read More

Madness? Mergers, Acquisitions, and Divestitures


One of the riskiest moves company stakeholders can make is to acquire and merge with another company or to divest themselves of company assets. Despite the best of intentions, many mergers, acquisitions, and divestitures produce results far below expectations. Learn why failure happens, and how to prevent it by following the overriding best practice in successful acquisitions, mergers, and divestitures: preparedness.

customer identities  to achieve expected revenues. Customer Loss One of the top priorities in a merger is determining which customers are profitable and creating a plan to retain them. Surprisingly, the failure to successfully transition customers to the newly merged entity is a common postmerger story. This failure can happen for many reasons, such as lack of consistent CRM processes, product duplicates, a changed product portfolio, loss of a trusted sales team, and inconsistent pricing, maintenance, and support. Employee Read More

Automated Enterprise: Many High-ROI Opportunities


An automated data center promises to self-configure, self-optimize, and self-protect. When looking to implement an automated data center, one must consider best practices in user and resource provisioning, infrastructure availability, and user management. Doing so will allow automated data centers to expedite the automation processes in IT operations and administration; virtualization and provisioning; security; and availability.

customer identities  to system unavailability or customer dissatisfaction. These costs can be broken down by type of cyber security incident, including internal and external attacks. It's important to understand the typical total cost of each type of successful attack to fully understand the financial benefits of mitigating them. Security Threats and Estimated Impacts Typical Impact per Incident (USD) Virus $24,000 Denial of service $122,000 Physical theft or destruction $15,000 Data destruction $350,000 Theft of proprietary Read More

Smarter Customer Service with IBM Business Analytics


With IBM Business Analytics for Customer Service, you can grow revenue by building better relationships with your customers.

customer identities  Customer Service with IBM Business Analytics Read More

Customer Centricity: The Devil Lies in the Details


The purpose of this white paper is to help readers understand the importance of customer-centricity in today's highly competitive and constantly evolving business landscape. Its aim is to remove misconceptions and guide you to achieve "true" customer-centricity.

customer identities  Centricity: The Devil Lies in the Details The purpose of this white paper is to help readers understand the importance of customer-centricity in today's highly competitive and constantly evolving business landscape. Its aim is to remove misconceptions and guide you to achieve true customer-centricity. Read More

Your 360-degree View of the Customer: Keep the Customer in View


Vendors of customer relationship management solutions, and the companies that use those solutions, praise the advantages of having a 360-degree view of the customer. The approach is meant to provide a company with a full picture of its customers in order to enhance the customer experience, provide better customer service and support, and improve the company’s sales and marketing initiatives to

customer identities  the Customer: Keep the Customer in View Vendors of customer relationship management solutions, and the companies that use those solutions, praise the advantages of having a 360-degree view of the customer. The approach is meant to provide a company with a full picture of its customers in order to enhance the customer experience, provide better customer service and support, and improve the company’s sales and marketing initiatives to better target those customers. One problem that many companies face in Read More

Customer Analytics Pay Off


To help organizations develop a customer analytics strategy designed to drive growth and increase customer satisfaction, the IBM Institute for Business Value has identified four stages of organizational capabilities and associated customer analytics strategies.

customer identities  help organizations develop a customer analytics strategy designed to drive growth and increase customer satisfaction, the IBM Institute for Business Value has identified four stages of organizational capabilities and associated customer analytics strategies. Read More

Delivering Superior Customer Value in Insurance


Effective management of customer data is a critical success factor for insurers. To provide products and service that stand out from the crowd, insurers need a 360-degree view of each customer that covers his or her entire experience with the company. Read this white paper on how information technology that supports tightly integrated, end-to-end business processes can increase insurer responsiveness and customer loyalty.

customer identities  Superior Customer Value in Insurance Effective management of customer data is a critical success factor for insurers. To provide products and service that stand out from the crowd, insurers need a 360-degree view of each customer that covers his or her entire experience with the company. Read this white paper on how information technology that supports tightly integrated, end-to-end business processes can increase insurer responsiveness and customer loyalty. Read More

Five Ways to Positively Impact Customer Retention and Business Operations


Maintaining strong business performance and retaining loyal customers requires continual vigilance and assessment. Establishing metrics that focus on value-added and customer- centric performance allows manufacturers to stay close to the pulse of market changes and dynamics. Learn how performance tools such as dashboards and reporting can help your company monitor performance and enable better and faster decision making.

customer identities  Ways to Positively Impact Customer Retention and Business Operations Leading customer-focused companies view every customer interaction as an opportunity to make a new offer, improve retention, increase revenue, build loyalty, or strengthen their brand. Infor CRM Epiphany helps companies optimize customer relationships by integrating marketing, sales, and service. By providing a full 360-degree view of customers, the system enables a consistent and continuous customer dialogue based on real-time Read More

Using IBM Customer Analytics Solutions to Improve Acquisition Efforts


IBM Customer Analytics solutions provide powerful but easy to use business analytics capabilities, such as predictive analytics, reporting, planning, budgeting, and forecasting for both beginning and advanced users. These solutions can help you improve marketing campaigns and build profitable, long-term customer relationships.

customer identities  IBM Customer Analytics Solutions to Improve Acquisition Efforts IBM Customer Analytics solutions provide powerful but easy to use business analytics capabilities, such as predictive analytics, reporting, planning, budgeting, and forecasting for both beginning and advanced users. These solutions can help you improve marketing campaigns and build profitable, long-term customer relationships. Read More

Risks and Rewards of Customer-Focused Partnerships: Economist Report


In customer-focused partnerships in a global market, an economist intelligence unit survey report of 516 executives, you'll be introduced to the c...

customer identities  costs, and improve overall customer service. But as partnerships become more complex, the business risk is increased. In Customer-focused Partnerships in a Global Market , an Economist Intelligence Unit survey report of 516 executives, you'll be introduced to the challenges, risks, and rewards of creating close business ties. The report takes a critical look at the relationships you build and the negative or positive impact it can have on your overall business. Learn from the collective partnership Read More

Providing the Total Customer Experience with IBM Predictive Customer Intelligence




customer identities  the Total Customer Experience with IBM Predictive Customer Intelligence Read More

SAP Customer Success Story




customer identities  Customer Success Story Read More