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Salesforce.com Wants to Help You Transition to a Customer Company
Coincidentally or not, my industry analyst career started at about the same time that salesforce.com was founded, back in 1999. And boy, has the vocal cloud

customer identities  Other pieces of the customer revolution are as follows: Mobile revolution: Touch-based and location aware apps are enabling companies to reach customers in many new ways almost anywhere—1.7 billion touch devices were shipped in 2012. Big data revolution: Provides new ways to gain insights about customers by collecting customer, product, and usage data—there will be 450 billion business transactions per day by 2020, according to IDC . Social revolution: Gives companies new ways to connect with and Read More

Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » customer identities


Beeline to Merge with OnForce
Adecco Group, one of the world’s largest human resources (HR) solutions providers (with more than 5,000 branches in over 60 countries and territories, and

customer identities  1000 organizations. From a customer perspective, combining the Beeline vendor management system (VMS) and Ellegro learning solutions (ELS) with the OnForce freelancer management system (FMS) will give customers (IT worker “employers”) a single system of record for sourcing, managing, and optimizing the entire extended workforce, including contingent IT workers.   Beeline and OnForce plan to deliver the first integrated solution that offers customers multiple channels for sourcing talent, i.e., both Read More
ERP Fail: When Best Practices Meet Real Life
Open University PhD candidate Gabrielle Ford has a new perspective on why, despite an abundance of expert insight, so many ERP implementations continue to fail.

customer identities  inaccuracies, resistance by users, customer frustration, high staff turnover, and ultimately a loss in profits. To date, the reasons for this high failure rate are still unclear and are being examined. But Gabrielle Ford, PhD candidate at the Open University, has a theory about what’s contributing to these statistics. According to Ford, “The stronger the commitment of employees to their occupational communities of practice, the more likely your actual work practices won’t be a great fit with your Read More
Madness? Mergers, Acquisitions, and Divestitures
One of the riskiest moves company stakeholders can make is to acquire and merge with another company or to divest themselves of company assets. Despite the best

customer identities  to achieve expected revenues. Customer Loss One of the top priorities in a merger is determining which customers are profitable and creating a plan to retain them. Surprisingly, the failure to successfully transition customers to the newly merged entity is a common postmerger story. This failure can happen for many reasons, such as lack of consistent CRM processes, product duplicates, a changed product portfolio, loss of a trusted sales team, and inconsistent pricing, maintenance, and support. Employee Read More
Automated Enterprise: Many High-ROI Opportunities
An automated data center promises to self-configure, self-optimize, and self-protect. When looking to implement an automated data center, one must consider best

customer identities  to system unavailability or customer dissatisfaction. These costs can be broken down by type of cyber security incident, including internal and external attacks. It's important to understand the typical total cost of each type of successful attack to fully understand the financial benefits of mitigating them. Security Threats and Estimated Impacts Typical Impact per Incident (USD) Virus $24,000 Denial of service $122,000 Physical theft or destruction $15,000 Data destruction $350,000 Theft of proprietary Read More
Smarter Customer Service with IBM Business Analytics
With IBM Business Analytics for Customer Service, you can grow revenue by building better relationships with your customers.

customer identities  Customer Service with IBM Business Analytics Read More
Customer Centricity: The Devil Lies in the Details
The purpose of this white paper is to help readers understand the importance of customer-centricity in today's highly competitive and constantly evolving

customer identities  Centricity: The Devil Lies in the Details The purpose of this white paper is to help readers understand the importance of customer-centricity in today's highly competitive and constantly evolving business landscape. Its aim is to remove misconceptions and guide you to achieve true customer-centricity. Read More
Your 360-degree View of the Customer: Keep the Customer in View
Vendors of customer relationship management solutions, and the companies that use those solutions, praise the advantages of having a 360-degree view of the

customer identities  the Customer: Keep the Customer in View Vendors of customer relationship management solutions, and the companies that use those solutions, praise the advantages of having a 360-degree view of the customer. The approach is meant to provide a company with a full picture of its customers in order to enhance the customer experience, provide better customer service and support, and improve the company’s sales and marketing initiatives to better target those customers. One problem that many companies face in Read More
Customer Analytics Pay Off
To help organizations develop a customer analytics strategy designed to drive growth and increase customer satisfaction, the IBM Institute for Business Value

customer identities  help organizations develop a customer analytics strategy designed to drive growth and increase customer satisfaction, the IBM Institute for Business Value has identified four stages of organizational capabilities and associated customer analytics strategies. Read More
Delivering Superior Customer Value in Insurance
Effective management of customer data is a critical success factor for insurers. To provide products and service that stand out from the crowd, insurers need a

customer identities  Superior Customer Value in Insurance Effective management of customer data is a critical success factor for insurers. To provide products and service that stand out from the crowd, insurers need a 360-degree view of each customer that covers his or her entire experience with the company. Read this white paper on how information technology that supports tightly integrated, end-to-end business processes can increase insurer responsiveness and customer loyalty. Read More
Five Ways to Positively Impact Customer Retention and Business Operations
Maintaining strong business performance and retaining loyal customers requires continual vigilance and assessment. Establishing metrics that focus on value

customer identities  Ways to Positively Impact Customer Retention and Business Operations Leading customer-focused companies view every customer interaction as an opportunity to make a new offer, improve retention, increase revenue, build loyalty, or strengthen their brand. Infor CRM Epiphany helps companies optimize customer relationships by integrating marketing, sales, and service. By providing a full 360-degree view of customers, the system enables a consistent and continuous customer dialogue based on real-time Read More
Using IBM Customer Analytics Solutions to Improve Acquisition Efforts
IBM Customer Analytics solutions provide powerful but easy to use business analytics capabilities, such as predictive analytics, reporting, planning, budgeting,

customer identities  IBM Customer Analytics Solutions to Improve Acquisition Efforts IBM Customer Analytics solutions provide powerful but easy to use business analytics capabilities, such as predictive analytics, reporting, planning, budgeting, and forecasting for both beginning and advanced users. These solutions can help you improve marketing campaigns and build profitable, long-term customer relationships. Read More
Risks and Rewards of Customer-Focused Partnerships: Economist Report
In customer-focused partnerships in a global market, an economist intelligence unit survey report of 516 executives, you'll be introduced to the c...

customer identities  costs, and improve overall customer service. But as partnerships become more complex, the business risk is increased. In Customer-focused Partnerships in a Global Market , an Economist Intelligence Unit survey report of 516 executives, you'll be introduced to the challenges, risks, and rewards of creating close business ties. The report takes a critical look at the relationships you build and the negative or positive impact it can have on your overall business. Learn from the collective partnership Read More
Providing the Total Customer Experience with IBM Predictive Customer Intelligence


customer identities  the Total Customer Experience with IBM Predictive Customer Intelligence Read More
SAP Customer Success Story


customer identities  Customer Success Story Read More

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