-
Abstract:
Some will say that the Big Few are in for quite a gamble, given that these market leaders are to introduce a product or concept
that directly challenges the model that has led to their success so far. (...)
Excerpt related to
customer growth:
Some will say that the Big Few are in for quite a gamble, given that these market leaders are to introduce a product or concept
that directly chal...
Published:
2005-04-23
-
Abstract:
While IFS has become a notable global competitor as witnessed in the Computerworld IT Company of the Year award in Brazil,
it has been showing signs of stalling in the important North American market primarily owing to protracted losses and increased
'lobby talk' campaigns from incumbent mighty vendors. (...)
Excerpt related to
customer growth:
While IFS has become a notable global competitor as witnessed in the Computerworld IT Company of the Year award in Brazil,
it has been showing sig...
Published:
2001-06-15
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Abstract:
During a period of rapid growth, MSI—an IT solutions provider—found its business software applications couldn’t keep up with
the amount and diversity of information pouring into the company. The lack of a centralized customer relationship management
(CRM) system also caused problems with MSI’s pa (...)
Excerpt related to
customer growth:
Case Study: Customer and Data Management System Helps Maintain Growth, Increase Revenue.
Source: Microsoft. Document Type: Case Study ...
Published:
2010-03-11
-
Abstract:
HSB-Stockholm, a property management firm, manages more than 200 client work orders daily. The company realized its back-office
solution couldn’t address customer satisfaction, and that a new solution would have to keep up with the growth of field operations.
Learn how HSB implemented a mobile, Interne (...)
Excerpt related to
customer growth:
Case Study: Field Services Application Supports Fast Growth and Customer Demand. Source:
Unit4. Document Type: Case Study Description ...
Published:
2010-03-11
-
Abstract:
Insights to Accelerate Services Growth: Account Management, Service Metrics, and Customer Dashboards.Templates and Other Package
to Use In Your Complex System in relation to Account Management, Service Metrics, and Customer Dashboards. A service business
should be managed and measured based on the maturit (...)
Excerpt related to
customer growth:
Insights to Accelerate Services Growth: Account Management, Service Metrics, and Customer
Dashboards.Templates and Other Package to Use In Your Com...
Published:
2010-03-11
-
Abstract:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical framework, sales and marketing strategies, including Internet strategies, and customer satisfaction metrics
will create a smooth running CRM machine in your compan (...)
Excerpt related to
customer growth:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical fram...
Published:
2005-02-17
-
Abstract:
The competition is becoming relentless given a slew of WMS vendors delivering sophisticated collaboration, visibility, and
SCEM functionality. Further many of them are also consistently profitable and have more visibility and mindshare. (...)
Excerpt related to
customer growth:
The competition is becoming relentless given a slew of WMS vendors delivering sophisticated collaboration, visibility, and
SCEM functionality. Fur...
Published:
2003-04-17
-
Abstract:
MAPICS has consistently scored above average in the following customer-service & support benchmarks: reliability, quality
of support, vendor stability, ease of doing business, and affiliate product and industry knowledge. However, limited platform
support means that AS/400 products will contribute more t (...)
Excerpt related to
customer growth:
MAPICS has consistently scored above average in the following customer-service & support benchmarks: reliability, quality
of support, vendor stabi...
Published:
1999-09-01
-
Abstract:
A recent survey of chief executive officers has found that growth is again the number one priority, overtaking cost-cutting
as their previous top concern. Can enterprise application providers to take advantage of this new focus? (...)
Excerpt related to
customer growth:
A recent survey of chief executive officers has found that growth is again the number one priority, overtaking cost-cutting
as their previous top ...
Published:
2005-04-21
-
Abstract:
Although a combination of factors bodes well for HighJump's success, a key differentiating word at its camp is 'adaptability'.
HighJump's approach to adaptability starts with an application platform designed to manage change. The combination of a set
of adaptability tools and the ability to embed busines (...)
Excerpt related to
customer growth:
Although a combination of factors bodes well for HighJump's success, a key differentiating word at its camp is 'adaptability'.
HighJump's approach...
Published:
2003-04-15
-
Abstract:
This new book, Double-Digit Growth was one of the most useful and optimistic books to come along in some time. Growth is
the whole point of business. Yet many so-called leaders don't seem to have plans to fulfill their purpose. This should be
read by all business execs-no matter what your sector. (...)
Excerpt related to
customer growth:
This new book, Double-Digit Growth was one of the most useful and optimistic books to come along in some time. Growth is the
whole point of busine...
Published:
2003-12-09
-
Abstract:
While IFS has become a notable global competitor as witnessed in the Computerworld IT Company of the Year award in Brazil,
it has been showing signs of stalling in the important North American market primarily owing to protracted losses and increased
'lobby talk' campaigns from incumbent mighty vendors. (...)
Excerpt related to
customer growth:
While IFS has become a notable global competitor as witnessed in the Computerworld IT Company of the Year award in Brazil,
it has been showing sig...
Published:
2001-06-15
-
Abstract:
We got many letters for more ideas and details, so we are doing a more in-depth series for supply chain software leaders.
In this article we will discuss the issue of completing the whole transaction—the complete solution—which is key to continued
revenue growth. (...)
Excerpt related to
customer growth:
We got many letters for more ideas and details, so we are doing a more in-depth series for supply chain software leaders.
In this article we will ...
Published:
2004-03-18
-
Abstract:
Texas-based i2 Technologies recently ranked 44th on FORTUNE magazine's list of the top 100 software vendors. (...)
Excerpt related to
customer growth:
Texas-based i2 Technologies recently ranked 44th on FORTUNE magazine's list of the top 100 software vendors.
Published:
1999-09-03
-
Abstract:
In November, IFS, a business applications vendor with headquarters in Linkoping, Sweden, reported results for Q3 2000. IFS
will enter 2001 with a new product portfolio and a rapid increase in license revenue. However, profitability does not seem
to be in the offing. (...)
Excerpt related to
customer growth:
In November, IFS, a business applications vendor with headquarters in Linkoping, Sweden, reported results for Q3 2000. IFS
will enter 2001 with a ...
Published:
2000-12-19
-
Abstract:
Despite technological advances, users are dissatisfied with customer relationship management (CRM) systems. Ambiguous terms
do not provide the vocabulary for concrete action and measurable expectations. Thus, CRM is perceived to be about intangibles,
and is approached with a let's-hope–for-the-best men (...)
Excerpt related to
customer growth:
Despite technological advances, users are dissatisfied with customer relationship management (CRM) systems. Ambiguous terms
do not provide the voc...
Published:
2008-09-29
-
Abstract:
Mid-sized companies have the agility of small businesses, and are resource-rich enough to handle CRM implementation. However,
without comprehensive planning, attainable objectives, metrics, and check points mid-sized companies will not realize success
and full potential from their CRM system. (...)
Excerpt related to
customer growth:
Mid-sized companies have the agility of small businesses, and are resource-rich enough to handle CRM implementation. However,
without comprehensiv...
Published:
2005-02-14
-
Abstract:
Cooperative markets and clever strategies controlling internal developments and guiding marketing may help Parametric Technology
Corporation (PTC) reach revenues of $1 billion (USD) by 2008. However, more impressive is this may make PTC an innovator in
product lifecycle management. (...)
Excerpt related to
customer growth:
Cooperative markets and clever strategies controlling internal developments and guiding marketing may help Parametric Technology
Corporation (PTC)...
Published:
2005-11-18
-
Abstract:
With approximately 180 employees, HighJump Software is in growth mode with total revenue up 40% in fiscal 2002 and with current
year over year revenue growth of 33%. More impressively, license revenue was up 60% last year and running at growth rate of
60% year to date. How does the relatively small SCE (...)
Excerpt related to
customer growth:
With approximately 180 employees, HighJump Software is in growth mode with total revenue up 40% in fiscal 2002 and with current
year over year rev...
Published:
2003-04-14
-
Abstract:
Geac has acquired in excess of 40 companies around the world. Geac's purchase of UK-based ERP software maker JBA International
in 1999 has nearly doubled the company's size. (...)
Excerpt related to
customer growth:
Geac has acquired in excess of 40 companies around the world. Geac's purchase of UK-based ERP software maker JBA International
in 1999 has nearly ...
Published:
2000-03-01