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Documents related to
your customer experience
The Analytics Experience
The customer is king. Learn how analytics can help with the royal treatment.
: Web Cast Description: The customer is king. Learn how analytics can help with the royal treatment. The Analytics Experience style= border-width:0px; /> comments powered by Disqus Related Topics: Business Intelligence and Data Management Related Industries: Industry Independent Related Keywords: IBM analytics, mobile analytics, predictive analytics Source: IBM Learn more about IBM Readers who downloaded this web cast also read these popular documents! Extending BI’s Reach:
6/3/2013 4:57:00 PM
Trends in Customer Experience at TIBCO TUCON 2012 » The TEC Blog
Trends in Customer Experience at TIBCO TUCON 2012 » The TEC Blog TEC Blog TEC Home About TEC Contact Us About the Bloggers Follow TEC on Twitter RSS Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here. Learn more
: Asia, big data, industry watch, IT trends, mobility, predictive analytics, SAP, sap hana, tibco, TIBCO BusinessEvents, TIBCO spotfire, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
VAI Unveils S2K Smart Center Social User Experience » The TEC Blog
software using RIVA ’s customer relationship management (CRM) middleware service. VAI will allow customers multiple options to access their S2K Enterprise infrastructure through S2K Smart Center, including on premises (users purchase their own in-house IBM Power System to run S2K Enterprise ), platform as a service (PaaS), and software as a service (SaaS). The latter two options are handled via VAI’s Data Center for a monthly hosting fee or a monthly subscription, respectively. S2K Smart Center was
: CRM, ERP, ibm power system, ibm smart cloud, industry watch, s2k, S2K Enterprise, S2K ERP, S2K Smart Center, social user experience, VAI, Vormittag Associates, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
A Retail Sourcing Suite Built on Experience
Eqos's mission is to become the leading provider of global sourcing and supplier management solutions for the retail supply chain worldwide. Today, Eqos supports some of the world's top retailers, hosting thousands of users and enabling their collaboration with as many suppliers.
: The most recent US customer win took place in April 2007; retailer H.E. Butt Grocery Company ( H-E-B ) selected Eqos s business solutions to support and expand its global sourcing and supplier management operations, as well as to enhance its private label offerings by improving supply chain collaboration and visibility. H-E-B opened its first store in 1905 in Kerrville, Texas (US), and today is one of the nation s largest independently owned retailers, serving a broad range of customers. With more than
Dell Unveils Internet-Enabled Customer Support Strategy
Dell Computer announced its plans to provide Internet-based, automated customer support.
: Dell Unveils Internet-Enabled Customer Support Strategy Dell Unveils Internet-Enabled Customer Support Strategy R. Krause - September 3, 1999 Read Comments Dell Unveils Internet-Enabled Customer Support Strategy R.A. Krause - September 3rd, 1999 Event Summary On August 25th, Dell Computer Corporation said it will provide, over the Internet, advanced customer support capabilities that will eventually help all Dell systems detect, diagnose and resolve most of their own problems automatically without human
Dassault Systèmes Introduces Perfect Shelf, a CPG and Retail Solution Experience » The TEC Blog
Cloud Cloud Computing CRM customer relationship management Epicor ERP HCM hr human capital management ibm industry watch infor Manufacturing Mobile on demand Oracle plm product lifecycle management retail SaaS salesforce.com SAP SCM Software Selection talent management Categories Ask the Experts (12) BI and Performance Management (182) Business Process Matters (67) Customer Relationship Matters (161) FOSS Ecosystem (24) From the Project Manager s Desk (32) Humor (43) Industry Observation (1140)
: 3dvia store, consumer packaged goods manufacturers, CPG manufacturers, Dassault Systèmes, industry watch, perfect shelf, retail, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
How Web 2.0 Is Transforming CRM: Leveraging Social Media to Improve the Customer Experience
With the rising popularity of Web 2.0 technologies, companies are marketing their products and services to an increasingly savvy customer base. Customers today are taking greater control of their own consumer experiences. Learn how some vendors are leveraging social computing to build our customer relationship management (CRM) communities, and building Web 2.0-based CRM applications that help customers achieve success.
: Media to Improve the Customer Experience How Web 2.0 Is Transforming CRM: Leveraging Social Media to Improve the Customer Experience Source: SAP Document Type: White Paper Description: With the rising popularity of Web 2.0 technologies, companies are marketing their products and services to an increasingly savvy customer base. Customers today are taking greater control of their own consumer experiences. Learn how some vendors are leveraging social computing to build our customer relationship management
9/1/2010 3:22:00 PM
The Value of Measuring End-User Experience from a Global Point of Presence
As businesses expand to different geographies and markets, they develop new types of online tools and services to ensure growth. As end users interacts with these tools, it becomes critical to gain insight into the end-user experience. This white paper discusses the need to measure end-user experience from a global perspective and also how Site24x7 can help organizations achieve optimal level of quality end-user experience.
: Business Intelligence (BI) | Customer Relationship Management (CRM) | Enterprise Resource Planning (ERP) | Human Capital Management (HCM) | Information Technology (IT) | Key Performance Indicators (KPIs) | Return on Investment (ROI) | Software as a Service (SaaS) | Total Cost of Ownership (TCO)
8/17/2012 1:52:00 AM
Experiencing the Customer Experience: Listening to, Learning from, and Acting on the Voice of the Customer
To ensure a positive customer experience, companies must first learn what their customer values, and then determine how they are measuring up to those values. Obtaining and taking action on customer feedback is what customer experience management is all about.
: acronym? CEM. The term? Customer experience management . To be sure, the underlying idea is attractive. There is certainly value in a positive customer experience, and it s worth exploring the many ways in which one might design, optimize, and support this practice. Who s against giving customers a memorable and meaningful experience? Sounds a lot like customer relationship management (CRM) all over again. Look, I am a total pragmatist. While I have made my career as a professional consultant, I m about
Customer Relationship Analysis Firm Extends Reach
thinkAnalytics signs a partnering agreement with one of the largest information technology services companies in North America. Why does CGI expect thinkAnalytics’ software to make a difference to its customers?
: Customer Relationship Analysis Firm Extends Reach Customer Relationship Analysis Firm Extends Reach D. Geller - September 22, 2000 Read Comments D. Geller - September 22, 2000 Event Summary thinkAnalytics began life as a specialist using artificial intelligence to compress relational databases and for data mining. They became skilled at working with masses of data and embedding data analysis into traditional applications. Purchased by Gentia Software, an OLAP (On-Line Analytical Processing) specialist, in
8 Strategies for Improving Performance from Concept to Customer
External forces can knock your business off balance with no warning. Spikes in fuel prices, worker strikes, and shipping delays can significantly stress the supply chains of manufacturers, logistics providers, and retailers. To meet these external challenges, you need the capability to extend supply chain visibility, respond to changes in real time, and improve performance measurement across the entire chain.
: Performance from Concept to Customer 8 Strategies for Improving Performance from Concept to Customer Source: Infor Document Type: White Paper Description: External forces can knock your business off balance with no warning. Spikes in fuel prices, worker strikes, and shipping delays can significantly stress the supply chains of manufacturers, logistics providers, and retailers. To meet these external challenges, you need the capability to extend supply chain visibility, respond to changes in real time,
5/14/2007 1:26:00 PM
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