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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 customer experience management cxm

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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Documents related to » customer experience management cxm

Pegasystems Buys Co-browsing Capabilities


Pegasystems, a software company that provides solutions for business process management (BPM), multichannel customer relationship management (CRM), business rules, and adaptive analytics, announced during its PegaWorld 2014 user conference a definitive agreement to acquire Profeatable Corporation, the provider of Firefly co-browsing technology.

customer experience management cxm  process management (BPM), multichannel customer relationship management (CRM), business rules, and adaptive analytics, announced during its PegaWorld 2014 user conference a definitive agreement to acquire Profeatable Corporation , the provider of Firefly co-browsing technology. The transaction, the terms of which were not disclosed, is expected to close early in the third quarter.   Firefly’s technology enables users to share content by simultaneously browsing web pages. Co-browsing helps Read More

Looking Ahead to 2013


TEC analysts speculate about developments to come in a variety of enterprise software spaces in the year ahead. (See also P.J. Jakovljevic's sneak peek at 2013 and Bob Eastman's look at what's in store for supply chain.) Josh Chalifour, Director of Knowledge Services, on enterprise information management: Across the enterprise software market, cloud-based delivery models are a vector of

customer experience management cxm  Customer relationship management (CRM), customer experience management (CXM), and social business software vendors will have to focus on designing flexible solutions that not only collect data from customers but also ensure that it ends up in the right hands for processing. Furthermore, software solutions will have to ensure that accurate communication transpires between customers, designers, and production. But the customer experience must also be driven by a person-to-person approach. Clients will Read More

Systems Monitoring and Management: Vendor Evaluation Checklist


This systems’ monitoring and management vendor evaluation checklist from Uptime Software is designed to help IT managers and administrators as they search for the right solution. It is intended to be a generic list that can be updated, expanded, and customized depending on your exact requirements. You are welcome to edit and modify each of the items as you see fit.

customer experience management cxm  Uptime Software,systems management,information systems management,server management software,systems monitoring,systems management solutions,information system management,enterprise systems management,server management,systems management solution,open source systems management,systems management information,systems monitoring software,erp software selection,erp software evaluation Read More

Customer Relationship Management (CRM)


When talking about relationship management in the context of software solutions, most people think of customer relationship management (CRM). However, relationships also exist between companies and their vendors, companies and their customers, vendors and their suppliers, employees, different departments of the same company, and so on. The Relationship Management Evaluation Center concentrates on CRM and supplier relationship management (SRM), as software and information and communication technology (ICT) play a major role in facilitating effective relationship management among all parties involved.

customer experience management cxm  most people think of customer relationship management (CRM). However, relationships also exist between companies and their vendors, companies and their customers, vendors and their suppliers, employees, different departments of the same company, and so on. The Relationship Management Evaluation Center concentrates on CRM and supplier relationship management (SRM), as software and information and communication technology (ICT) play a major role in facilitating effective relationship management among all Read More

EMC Documentum: A Brief on Its Content Management Offerings in 2012


The EMC Documentum family of products covers a range of content management, case management, and governance applications, and plays to current shifts across the information management landscape. In this report, TEC's director of knowledge services Josh Chalifour looks at the directions in which EMC is focusing its products and services, and how that relates to requirements you may have for your content management initiatives.

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Document Management and Digital Asset Management Is There a Difference and What Might It Be?


As enterprises seek better content management systems, documentation management (DM) and digital asset management (DAM) are growing in popularity. Despite market confusion, the two solutions serve different functions, but can still be integrated to meet an enterprise's needs.

customer experience management cxm  document management,content,on-line,digital,asset DAM,DM,digital asset management,content management Read More

Oil and Gas: Upstream Data and Information Management Survey


Oil and gas companies have numerous information systems, each churning through vast amounts of data to support business decisions. Successful management of these information systems is not simply a case of keeping the systems running and providing suitable backup mechanisms. It also includes the adoption of professional data management practices. Download this report to learn about effective practices for addressing data management challenges.

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Cincom Enterprise Management


Cincom Enterprise Management is a portfolio of Web-enabled business applications that address the business cycle of companies who build and service complex products. It encompasses activities included in business planning, business acquisition, order management, engineering, procurement, manufacturing and re-manufacturing operations, cost management, finance, and aftermarket support. CONTROL also supports global enterprises by offering distributed multi-site implementation options, multiple currencies, and multiple languages.  

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More Than "Talent": Exploring Talent Management and Workforce Management as a Continuum


“Talent” traditionally refers to key people—executives, experts, rock stars, etc.—that a company does not want to lose, while the majority of the company’s workforce are people who are considered more easily replaceable. But the general workforce can serve as a pool for future talent. This thought leadership explores some of the principles that are driving talent management and workforce management technologies—so you can help each and every one of your employees reach their potential and make the most of your entire workforce.

customer experience management cxm  talent management, TEC 2014 HCM Buyer''s Guide for Medium and Large Enterprises, workforce management, human resources, HR, employee motivation, employee ROI Read More

Cash Management 101


Cash management is an essential business process all organizations must perform to survive. Though cash management uses automation for much of the “grunt” work, it is human intelligence in the financial decision making that does the rest.

customer experience management cxm  poor payer category of customers, generated from cash management software. Investment income. 2. Cash outflows Must pay accounts (e.g., payroll). Commissions; local, state, and federal liabilities (e.g., taxes, social security, etc). Payment to liability accounts (e.g., insurance, mortgages, leases, employee travel expenses). Valuable suppliers that provide payment discounts for early payment. Suppliers whose limits within agreements can be stretched (e.g., net 30 days). All bank account balances. Read More

Engineering Change Management 2.0: Better Business Decisions from Intelligent Change Management


Traditionally, change management in product development and engineering has been viewed as a way to control cost and improve efficiencies. But companies are becoming aware that better change can drive top-line benefits—and are developing processes with an eye towards improving speed-to-market. Find out why good change management is becoming more important—and how you can use it as a tool to increase product profitability.

customer experience management cxm  In many cases, the customer has special needs that require notification of changes. Having a product / program manager involved in the sign off ensures the customer is properly notified. ~Scott A. Brown, Program Manager, GE Fanuc Embedded Systems The factors Aberdeen reviewed include a broad spectrum of considerations, as companies evaluate the impact of changes outside of the technical change to the product, and are ultimately looking to the impact on the customer, the supply chain, and the plant. The Read More

Top Three Learning Management Trends for 2011


Learning management is a growing market in certain geographical areas and within specific industries. The availability of mobile and collaborative learning devices and tools, as well as the wider adoption of Web 2.0 technologies, is opening up a whole new world of opportunities for people to learn. Read this article on user interest in learning management systems and learn about three learning management trends for 2011.

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Intelligent Workload Management


Computing infrastructure today though versatile must be used wisely. Intelligent workload management (IWM) allows for efficient consumption of computing resources while ensuring business tasks are supported by all needed resources—and that this is all done securely. IWM tools support the building, management, monitoring, and securing of workloads. See how to run your cloud computing system with leading-edge technology.

customer experience management cxm  IT Management,IT Budgeting,Cost Control,Risk Management,security,best practices,e-commerce,cloud computing,it risk management,risk management tools,security risk management,business risk management,risk management plan,risk management system,enterprise risk management Read More

Understanding IBM Lotus Web Content Management Software


IBM Lotus Web Content Management software is IBM’s Web content management system offering. Lotus Web Content Management software provides tools to apply business rules and processes to content, helping to ensure that specific information assets from across the enterprise are delivered via Web sites and portal. This factsheet provides a detailed overview of key Lotus Web Content Management features.

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deFacto Performance Management: Enterprise Performance Management Redefined


In this product analysis report, TEC analyst Jorge Garcia takes an in-depth look at the deFacto enterprise performance management (EPM) solution in the context of today's EPM landscape. The report covers an introduction to deFacto and its approach to EPM, deFacto product highlights, and a general look at EPM and its history, role, importance, and value in modern enterprises.

customer experience management cxm  enterprise performance management, EPM, BPM, business performance management, BI, business intelligence, enterprise performance Read More