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Abstract:
Whether in a business-to-consumer (B2C) or business-to-business (B2B) context, customers demand multiple channels through
which they can find information, purchase goods, view and pay their bills, request services, or get support based on their
specific needs and preferences. Discover solutions that can (...)
Excerpt related to
customer excellence:
How to Deliver a Great Customer Experience and Lower Costs: Achieving Interaction Excellence
Across Multiple Touch Points. Source ...
Published:
2010-09-01
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Abstract:
This is a complete service management system that is comprised of four specific applications to help companies manage service
contracts, track service histories and required preventive maintenance for each piece of equipment under service contract,
daily planning and dispatch, and service invoicing. (...)
Excerpt related to
customer excellence:
... Assign an A/R account number based on customer type. ... The SouthWare
Excellence Series was developed in 1984 using COBOL, an industry standard at the time. ...
Published:
2005-01-07
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Abstract:
The system supports a completely user-defined set of critical success factors for each business, business unit, or even individual
employee. (...)
Excerpt related to
customer excellence:
... SouthWare Innovations (http://www.southware.com) has created in its Excellence Series
a worthy competitor ... What are the recent events involving this customer? ...
Published:
2005-01-06
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Abstract:
Simple questions often have complex answers. Whether they are speaking with you on the phone or placing an order on a Web
storefront, your customers expect immediate gratification. They want to know when their order will ship the moment it is placed.
How do you respond? (...)
Excerpt related to
customer excellence:
Order Promising: Pre-Condition Your Enterprise for Operational Excellence. ... How do you
balance customer delivery requirements against your need to make a ...
Published:
2001-11-24
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Abstract:
Operational excellence : Enabling Sustained Growth Spotlight on the Americas. Download Free IT Study Reports on Operational
excellence. Companies in the Americas should lead the world in growth through operational excellence—but they don’t.
A 2008 survey shows that less than half promote insight i (...)
Excerpt related to
customer excellence:
Operational excellence : Enabling Sustained Growth Spotlight on the Americas. Download Free IT Study Reports on Operational
excellence. Companies i...
Published:
2010-03-11
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Abstract:
SouthWare Innovations is one of the first middle-market vendors to create what might be the one of the best examples of true
business management system (accounting + exception management + task management), and for that reason alone it should receive
serious consideration. (...)
Excerpt related to
customer excellence:
... The Excellence Series, and every other business management system for that matter ...
Assembly Work Orders allows users to record a customer's order (standard or ...
Published:
2005-01-04
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Abstract:
This is a complete service management system that is comprised of four specific applications to help companies manage service
contracts, track service histories and required preventive maintenance for each piece of equipment under service contract,
daily planning and dispatch, and service invoicing. (...)
Excerpt related to
customer excellence:
... Assign an A/R account number based on customer type. ... The SouthWare
Excellence Series was developed in 1984 using COBOL, an industry standard at the time. ...
Published:
2005-01-07
-
Abstract:
The system supports a completely user-defined set of critical success factors for each business, business unit, or even individual
employee. (...)
Excerpt related to
customer excellence:
... SouthWare Innovations (http://www.southware.com) has created in its Excellence Series
a worthy competitor ... What are the recent events involving this customer? ...
Published:
2005-01-06
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Abstract:
Read the surprising results as they reveal:their overall strategies for driving growth their biggest obstacles to organic
growth what their market... (...)
Excerpt related to
customer excellence:
... Download your PDF copy of Operational Excellence: Enabling Sustained Growth, Spotlight
on the Americas today. For assistance, please contact customer service. ...
Published:
2010-03-11
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Abstract:
If you don't measure it, you can't improve it. For owners, the traditional measure is profit. For customer satisfaction, the
perfect order index is useful. Manufacturers and distributors must keep two groups satisfied—customers and owners. They are
connected—what improves the satisfaction of one group (...)
Excerpt related to
customer excellence:
If you don't measure it, you can't improve it. For owners, the traditional measure is profit. For customer satisfaction,
the perfect order index is...
Published:
2011-02-01
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Abstract:
Telecommunications Performance Excellence provides you with a best-practices approach to dealing with underperforming products,
assets, or rate pla... (...)
Excerpt related to
customer excellence:
... Telecommunications Performance Excellence provides you with a best-practices approach
to dealing with ... For assistance, please contact customer service. ...
Published:
2010-09-14
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Abstract:
Deliverng Operational Excellence with Innovation. Read White Papers and Other Software for Your Assessment and for Deliverng
Operational Excellence. Changing business practices, especially those that consolidate business and IT functions, requires
careful research and decision making. For companies needin (...)
Excerpt related to
customer excellence:
Deliverng Operational Excellence with Innovation. Read White Papers and Other Software for Your Assessment and for Deliverng
Operational Excellence...
Published:
2010-03-11
-
Abstract:
Read the surprising results as they reveal:their overall strategies for driving growth their biggest obstacles to organic
growth what their market... (...)
Excerpt related to
customer excellence:
... Download your PDF copy of Operational Excellence: Enabling Sustained Growth, Spotlight
on the Americas today. For assistance, please contact customer service. ...
Published:
2010-03-11
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Excerpt related to
customer excellence:
... Here are three reasons why sales and production should get over their sibling rivalry. 1. Manufacturing
companies must address shifting customer needs. ...
Published:
2009-07-06
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Abstract:
SouthWare Innovations is one of the first middle-market vendors to create what might be the one of the best examples of true
business management system (accounting + exception management + task management), and for that reason alone it should receive
serious consideration. (...)
Excerpt related to
customer excellence:
... Return Authorizations: Handles both customer and vendor returns, detailed warranty and
... The Excellence Series is not fully multicurrency compliant in all ...
Published:
2005-01-04
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Excerpt related to
customer excellence:
... Customer Relationship Matters (70); FOSS Ecosystem (18); From the Project Manager's
Desk ... Event Processing Blog; Evolving Excellence; First Thing Monday blog; Human ...
Published:
2010-11-16
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Excerpt related to
customer excellence:
... Customer Relationship Matters (70); FOSS Ecosystem (18); From the Project Manager's
Desk ... Event Processing Blog; Evolving Excellence; First Thing Monday blog; Human ...
Published:
2009-12-25
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Excerpt related to
customer excellence:
... Customer Relationship Matters (70); FOSS Ecosystem (18); From the Project Manager's
Desk ... Event Processing Blog; Evolving Excellence; First Thing Monday blog; Human ...
Published:
2011-11-22
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Excerpt related to
customer excellence:
... Namely, what I am aiming at here is the customer intimacy — how likely is that any user
company amid a few dozen thousand of peers (as some consolidating ...
Published:
2007-11-07
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Excerpt related to
customer excellence:
Discussing Enterprise Software and Selection.
Published:
2011-04-04