-
Abstract:
To ensure a positive customer experience, companies must first learn what their customer values, and then determine how they
are measuring up to those values. Obtaining and taking action on customer feedback is what customer experience management
is all about. (...)
Excerpt related to
customer engineering:
To ensure a positive customer experience, companies must first learn what their customer values, and then determine how they
are measuring up to t...
Published:
2007-02-28
-
Abstract:
Customer Relationship Management: Putting Customers at the Center of the Business.IT Reports and Other Package to Use In Your
Complex System of Customer Relationship Management. No longer are customers simply sideline participants. Organizations are
empowering them with a wealth of knowledge to engage in (...)
Excerpt related to
customer engineering:
Customer Relationship Management: Putting Customers at the Center of the Business.IT Reports and Other Package to Use In Your
Complex System of Cus...
Published:
2010-03-11
-
Abstract:
It seems counterintuitive, but the process of selling, designing, and producing what appear to be "simple" products becomes
surprisingly complex when manufacturers introduce high levels of customization. How can manufacturers of configured products
address this complexity to streamline their processes, r (...)
Excerpt related to
customer engineering:
It seems counterintuitive, but the process of selling, designing, and producing what appear to be "simple" products
becomes surprisingly complex w...
Published:
2003-09-09
-
Abstract:
Product lifecycle management (PLM) doesn't work, but it should. Industry's general approach and attitude to PLM mimics the
early days of customer relationship management (CRM) adoption, and lessons from that experience should help when tackling
the "ifs" and "hows" of PLM investment. (...)
Excerpt related to
customer engineering:
Product lifecycle management (PLM) doesn't work, but it should. Industry's general approach and attitude to PLM mimics
the early days of customer ...
Published:
2005-11-25
-
Abstract:
Major vendors are noting the growing demand for software as a service. However, smaller providers are forging new ground
by offering services for inventory and collaborative planning. (...)
Excerpt related to
customer engineering:
Major vendors are noting the growing demand for software as a service. However, smaller providers are forging new ground by
offering services for ...
Published:
2006-03-16
-
Abstract:
ETO-oriented (engineer-to-order) systems must facilitate the near real time transfer of information and complex product knowledge
for collaboration across the extended enterprise. It should especially be suited to organizations that seek to maintain complex
selling relationships, such as businesses whose (...)
Excerpt related to
customer engineering:
ETO-oriented (engineer-to-order) systems must facilitate the near real time transfer of information and complex product knowledge
for collaboratio...
Published:
2004-05-04
-
Abstract:
Improving the content of technical publications is possible with a product development system (PDS). A PDS solution can automate
and optimize the technical publishing process and can end publication bottlenecks caused by launch delays due to poor process.
A PDS solution allows for concurrent development (...)
Excerpt related to
customer engineering:
... of products and publications—keeping your engineering and publishing ...
Technical Publications Increases Employee Productivity and Customer Satisfaction</strong ...
Published:
2010-03-11
-
Abstract:
Founded in 1981 as a developer of computer-aided chemical engineering software, Aspen's growth has resulted in a wide variety
of applications for management and execution-level process manufacturing. Hit hard by flagging revenues, Aspen is distilling
its product suite down to its most profitable elements (...)
Excerpt related to
customer engineering:
Founded in 1981 as a developer of computer-aided chemical engineering software, Aspen's growth has resulted in a wide
variety of applications for ...
Published:
1999-08-01
-
Abstract:
Even if Agile continues to deliver superior products, its competition against single-vendor, pre-integrated ERP suite products
will force Agile to aggressively differentiate the depth of their PLM expertise and further drive industry specialization. (...)
Excerpt related to
customer engineering:
Even if Agile continues to deliver superior products, its competition against single-vendor, pre-integrated ERP suite products
will force Agile to...
Published:
2003-10-24
-
Abstract:
ROI Systems' strategy in terms of enhancing its MANAGE 2000 product and its geographic coverage has apparently been paying
off, which comes as a welcome news these days when many of its peers that have traditionally touted more glitzy products are
facing the moment of truth. Its recent solid financial pe (...)
Excerpt related to
customer engineering:
... pre-assembled links to information from many different data sources throughout MANAGE 2000, such as pre-built
customer, supplier, engineering, call center ...
Published:
2002-04-03
-
Abstract:
Because product lifecycle management (PLM) offers a host of benefits to manufacturers, it has become one of the fastest growing
categories of enterprise applications. But a PLM system needs to work hand-in-hand with an enterprise resource planning system,
so how can an organization integrate these two e (...)
Excerpt related to
customer engineering:
Because product lifecycle management (PLM) offers a host of benefits to manufacturers, it has become one of the fastest growing
categories of ente...
Published:
2008-09-05
-
Abstract:
Enterprise resource planning software can facilitate engineer-to-order e-commerce by opening portals to suppliers, project
collaborators, and customers. Engineer-to-order (ETO) companies can use e-commerce strategies in order to improve customer
service, reduce waste, and increase profits through a lean a (...)
Excerpt related to
customer engineering:
Enterprise resource planning software can facilitate engineer-to-order e-commerce by opening portals to suppliers, project
collaborators, and custo...
Published:
2011-05-05
-
Abstract:
ROI's approach has always been to offer proven but not necessarily leading-edge product technology, which has allowed the
vendor to provide its customers with easy migration paths to updated technology. (...)
Excerpt related to
customer engineering:
ROI's approach has always been to offer proven but not necessarily leading-edge product technology, which has allowed
the vendor to provide its cu...
Published:
2003-06-03
-
Abstract:
At sites where both planning and execution modules are stand-alone implementations, neither deliver enough benefit because
there are almost always manual connections and processes between these two crucial supply chain management (SCM) areas. Yet,
planning and execution in the supply chain are slowly but (...)
Excerpt related to
customer engineering:
At sites where both planning and execution modules are stand-alone implementations, neither deliver enough benefit because
there are almost always...
Published:
2004-06-16
-
Abstract:
In CRM, and now e-CRM, its not about the technology, but about focusing on the locus of importance around which CRM applications
grew; namely, the customer. Ignore him at your peril. (...)
Excerpt related to
customer engineering:
In CRM, and now e-CRM, its not about the technology, but about focusing on the locus of importance around which CRM applications
grew; namely, the...
Published:
2002-06-22
-
Abstract:
When all enterprise vendors go for ERP and like solutions to help improve the business of small, midsize, and large aerospace
and defense (A&D); engineer-to-order (ETO); contract manufacturing; maintenance, repair, and overhaul (MRO); and like project-oriented
manufacturing companies they may face the ne (...)
Excerpt related to
customer engineering:
When all enterprise vendors go for ERP and like solutions to help improve the business of small, midsize, and large aerospace
and defense (A&D); e...
Published:
2005-01-12
-
Abstract:
MAPICS has consistently scored above average in the following customer-service & support benchmarks: reliability, quality
of support, vendor stability, ease of doing business, and affiliate product and industry knowledge. However, limited platform
support means that AS/400 products will contribute more t (...)
Excerpt related to
customer engineering:
MAPICS has consistently scored above average in the following customer-service & support benchmarks: reliability, quality
of support, vendor stabi...
Published:
1999-09-01
-
Abstract:
Dell Computer announced its plans to provide Internet-based, automated customer support. (...)
Excerpt related to
customer engineering:
... Acquires Janus for its Extranets | Lucent Receives Engineering Award in ...
Hardware | Compaq Reorganizes Again | Dell Tops in Customer Satisfaction | Intel Faces ...
Published:
1999-09-03
-
Abstract:
WorkWise's business model is all about 'loving the customer'. A recent visit to their Customer Conference showed us the
business plan in action. Is it time for other companies to consider this model? (...)
Excerpt related to
customer engineering:
WorkWise's business model is all about 'loving the customer'. A recent visit to their Customer Conference showed
us the business plan in action. ...
Published:
2003-06-05
-
Abstract:
Organizations often rely on surveys and questionnaires to determine customer satisfaction ratings, but such methods merely
offer a perceived customer rating. Obtaining a realistic measure of customer satisfaction involves computing a metric based
on a composite customer satisfaction rating system. (...)
Excerpt related to
customer engineering:
Organizations often rely on surveys and questionnaires to determine customer satisfaction ratings, but such methods merely
offer a perceived custo...
Published:
2009-04-13