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Abstract:
Customer data integration (CDI) involves consolidation of customer information for a centralized view of the customer experience.
Implementing CDI within a customer relationship management initiative can help provide organizations with a successful framework
to manage data on a continuous basis. (...)
Excerpt related to
customer data:
Customer data integration (CDI) involves consolidation of customer information
for a centralized view of the customer experience. Implementing CDI...
Published:
2009-09-11
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Abstract:
Siperian's master data management and customer data integration (CDI) solutions allow organizations to consolidate, manage,
and customize customer-related data. The type of CDI hub implemented depends on the CDI environment's maturity, requirements,
and alignment with an organization's internal processes (...)
Excerpt related to
customer data:
Siperian's master data management and customer data integration (CDI)
solutions allow organizations to consolidate, manage, and customize customer...
Published:
2007-03-23
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Abstract:
For increased revenues and improved profitability, customer data integration (CDI) should be a vital part of your business
processes. CDI, unlike customer relationship management (CRM), can deliver a valuable single view of a customer, without necessitating
yet another complex system needing vast technic (...)
Excerpt related to
customer data:
For increased revenues and improved profitability, customer data integration (CDI) should
be a vital part of your business processes. CDI, unlike ... ...
Published:
2010-03-11
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Abstract:
You can blame your sales people all you want, but if the lead data is bad, they’re not going to bring in business. You can
blame your product managers for ineffective promotions, but if the target lists are redundant, the pitches fall on deaf ears.
You can blame your customer service representatives fo (...)
Excerpt related to
customer data:
The Bottom Line on Bad Customer Data. Source: Baseline ... this paper.
Download <strong>The Bottom Line on Bad Customer Data</strong>. Comments: ...
Published:
2010-03-11
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Abstract:
Customers are a company’s true source of value creation, and maintaining their trust is imperative. When companies understand
this, privacy protection will become an important business tool, rather than just a regulatory requirement (as many companies
think of it). Obtaining, using, and especially prot (...)
Excerpt related to
customer data:
Protecting Customer Data: How Much is Your Customer’s Trust Worth? ...
Download <strong>Protecting Customer Data: How Much is Your Customer’s
Trust Worth? ...
Published:
2010-03-11
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Abstract:
CRM system can increase your profits and build customer loyalty by streamlining your processes and provide better quality
products and services. However, you first must be prepared to overcome lack of requirements, combat scope creep, and compensate
for lack of skills. (...)
Excerpt related to
customer data:
CRM system can increase your profits and build customer loyalty by streamlining your processes and provide better quality
products and services. H...
Published:
2005-02-15
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Abstract:
Targeting your best customers and personalizing your relationship with them, implies an in-depth understanding of their behavior. (...)
Excerpt related to
customer data:
Targeting your best customers and personalizing your relationship with them, implies an in-depth understanding of their behavior.
Published:
2002-12-21
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Abstract:
The business case for integrating call center service resolution management into customer relationship management is becoming
increasingly obvious, as companies need to rely more on inbound (customer-generated) calls than on outbound telemarketing
efforts. (...)
Excerpt related to
customer data:
The business case for integrating call center service resolution management into customer relationship management is becoming
increasingly obvious...
Published:
2007-12-07
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Abstract:
WESTBORO, Mass., November 29, 1999 - Ardent Software, Inc. (Nasdaq: ARDT) today announced a strategic partnership with Firstlogic,
Inc., the developer of i.d.Centric data quality software that helps companies cleanse and consolidate data in database marketing,
data warehousing, and e-business application (...)
Excerpt related to
customer data:
... Under the partnership agreement Firstlogic will develop and support a link between its industry-leading
customer data quality tools and Ardent's DataStage Suite ...
Published:
1999-12-01
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Abstract:
Onyx Software is one of the few direct competitors of Siebel Systems with a solid chance at long-term success in the CRM
market. A strong customer focus and a commitment to a 100% web-based architecture are just two of its critical success factors.
Find out how Onyx is staking its claim. (...)
Excerpt related to
customer data:
Onyx Software is one of the few direct competitors of Siebel Systems with a solid chance at long-term success in the CRM market.
A strong custome...
Published:
2000-12-04
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Abstract:
Keeping detailed historical information is a great idea in theory, but how can it be merged with current data to enable split-second
decisions? Two companies partner to solve a significant problem in e-commerce. (...)
Excerpt related to
customer data:
Keeping detailed historical information is a great idea in theory, but how can it be merged with current data to enable split-second
decisions? Tw...
Published:
2000-06-16
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Abstract:
Companies in search of a better, more precise method to determine the best prices for their products and to meet their margins,
should harness statistical science to analyze transactions, and associated optimization algorithms to maximize revenues and
profits. (...)
Excerpt related to
customer data:
Companies in search of a better, more precise method to determine the best prices for their products and to meet their margins,
should harness sta...
Published:
2009-07-22
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Abstract:
Combining deep analytics with BI solution functionality, expanding in certain verticals, and by acquiring several well thought
out companies, have been key for SAS to further entrench itself in the market. (...)
Excerpt related to
customer data:
Combining deep analytics with BI solution functionality, expanding in certain verticals, and by acquiring several well thought
out companies, have...
Published:
2005-08-11
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Abstract:
Retail departments enticed by software which promises to make them better and more accurate often fail to consider that they
will need constant input and output of data in order for the software to work effectively. To improve the customer experience,
a retail organization needs to fashion itself into an (...)
Excerpt related to
customer data:
Maximizing Customer Intimacy by Integrating Data. Source: Celerant Technology Corp. ...
Download <strong>Maximizing Customer Intimacy by Integrating Data</strong>.
...
Published:
2010-03-11
-
Abstract:
Developing a Universal Approach to Cleansing Customer and Product Data. Find Free Proposal and Other Solutions to Define Your
Acquisition In Relation To Cleansing Customer and Product Data. Data quality has always been an important issue for companies,
and today it’s even more so. But are you up-to-date (...)
Excerpt related to
customer data:
Developing a Universal Approach to Cleansing Customer and Product Data. Find Free Proposal
and Other Solutions to Define Your Acquisition In Relati...
Published:
2010-03-11
-
Abstract:
More and more, the market is requesting that a CRM or an ERP application include analytics which can be used in a myriad
of businesses to predict customer behavior and help businesses increase the effectiveness of their customer acquisition, retention,
and cross-sell programs. It is a costly operation to (...)
Excerpt related to
customer data:
More and more, the market is requesting that a CRM or an ERP application include analytics which can be used in a myriad of
businesses to predict ...
Published:
2004-01-30
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Abstract:
A customer relationship management (CRM) system is inherently valuable for supporting customer acquisition and retention
by gathering data from each contact with customers and prospects. Collecting data, however, cannot be isolated from a strategy
for actually using that data. Here is an overview of how (...)
Excerpt related to
customer data:
A customer relationship management (CRM) system is inherently valuable for supporting customer
acquisition and retention by gathering data from ea...
Published:
2003-07-03
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Abstract:
IT managers must understand the legal issues – at least well enough to know when there is an issue. E-commerce is so new
that lawyers (and the law) are having a tough time keeping up with it, but that doesn’t get the manager off the hook if something
that should have been thought about slips through (...)
Excerpt related to
customer data:
IT managers must understand the legal issues – at least well enough to know when there is an issue. E-commerce is so new that
lawyers (and the la...
Published:
2000-12-20
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Abstract:
Converting data in any systems implementation is a high wire act. Converting data in an ERP environment should only be undertaken
with a safety net, namely a well thought-out plan of execution. This article discusses the guidelines for converting data
when considering manual or electronic alternatives. (...)
Excerpt related to
customer data:
Converting data in any systems implementation is a high wire act. Converting data in an ERP environment should only be undertaken
with a safety ne...
Published:
2002-10-21
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Abstract:
Global competition means more choice for consumers and increasing customer demands. Manufacturers and distributors must develop
a better understanding of what customers want so that they can configure, produce, and deliver products and services faster
and more cost-effectively. (...)
Excerpt related to
customer data:
Global competition means more choice for consumers and increasing customer demands. Manufacturers and distributors must develop
a better understan...
Published:
2008-11-28