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Documents related to » customer data


Recession? Steal Market Share by Increasing Customer Service!
Recession? Steal Market Share by Increasing Customer Service!Secure Documents and Other Dynamic System to Use In Your Organization of Steal Market Share by Increasing Customer Service. During a recession, don’t follow the cost-cutting crowd. Of course, be frugal, but in areas that don’t touch the customer. Forget what everyone else is doing. Now isn’t the time to follow the masses—now is the time to make difficult decisions that will poise your company for unprecedented growth coming out of the downturn. Find out how to think and act for the long term—and emerge from the current economic stall a winner.

CUSTOMER DATA: Market Share by Increasing Customer Service! Recession? Steal Market Share by Increasing Customer Service! Source: Mindshare Technologies Document Type: White Paper Description: During a recession, don’t follow the cost-cutting crowd. Of course, be frugal, but in areas that don’t touch the customer. Forget what everyone else is doing. Now isn’t the time to follow the masses—now is the time to make difficult decisions that will poise your company for unprecedented growth coming out of the
8/3/2009 3:20:00 PM

Customer Relationship Malpractice » The TEC Blog
Customer Relationship Malpractice » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here. Learn more about TEC s

CUSTOMER DATA: business software, CRM, customer care, escalation rules, facebook, malpractice, proactive, social media, twitter, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
14-06-2010

Good Customer Service Is Simple
Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Olin Thompson lays down some basic requirements for businesses and explains the role of business processes in supporting good customer service.

CUSTOMER DATA: Good Customer Service Is Simple Good Customer Service Is Simple Olin Thompson - November 25, 2010 Read Comments Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Customer Service—A Simple Definition Customer service means meeting your customer’s expectations. That means you and your customer need to have a mutual understanding of what is expected and you have to deliver on
11/26/2010 8:44:00 AM

Customer: Eastern Food
Eastern Foods, Inc. produces fresh goods for one of the most widely dispersed populations in the world. The leading supplier of salad dressings to airlines, Amtrak, and the cruise ship industry, Eastern is nationally known for Naturally Fresh dressings as well as premiere meat sauces and dips sold in stores and distributed to the food service industry. The job has never been easy – but it has been made easier in recent years with the implementation of Ross Systems’ iRenaissance suite of business applications for both front and back office operations. The flow of information, necessary to make critical decisions and ensure high levels of service, now travels quicker than the fast-paced industry it serves. The plant scheduler has been able to reduce the number of daily individual production jobs by as much as 20%, as well as reduce the number of changeovers, resulting in higher capacity utilization and throughput. Visibility to the forecast and orders allows for better management of the scheduled cycle of product runs, which must be closely coordinated with inventory to ensure supply is both adequate and fresh. Cycle schedule compliance has improved from 88% to 95%.

CUSTOMER DATA: Customer: Eastern Food Customer: Eastern Food Source: RiverOne Document Type: Case Study Description: Eastern Foods, Inc. produces fresh goods for one of the most widely dispersed populations in the world. The leading supplier of salad dressings to airlines, Amtrak, and the cruise ship industry, Eastern is nationally known for Naturally Fresh dressings as well as premiere meat sauces and dips sold in stores and distributed to the food service industry. The job has never been easy – but it has been made
4/29/2005 9:33:00 AM

KANA Attempts the Union of Customer Acquisition and Service » The TEC Blog
Attempts the Union of Customer Acquisition and Service » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here. Learn

CUSTOMER DATA: BPM, CRM, customer service, iqpc 2012, kana, kana sem, knowledge management, social business, text analytics, wcs, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
20-06-2012

Getting Closer to the Customer: Overcoming Common Sales Analysis Challenges
Even in a strong economy, retail is an extremely competitive industry. This paper lays out the external pressures and challenges retailers face when attempting to understand sales drivers and promotional performance. It also identifies best practices needed to create the deep insights required to optimize inventory levels, avoid stock outs, maximize margins, and keep customers loyal—even in volatile market conditions.

CUSTOMER DATA: Disqus Related Topics:   Customer Service and Support,   Inventory Management Related Industries:   Wholesale and Retail Trade Related Keywords:   customer retention,   inventories,   customer satisfaction,   customer loyalty research,   retail jobs uk,   customer loyalty schemes,   epos software,   retail jobs,   retail management software,   retail inventory software,   customer loyalty programs,   epos system,   customer loyalty program,   retails jobs,   electronic point of sale,  
8/8/2011 4:40:00 PM

AnyDoc Customer Success Story: Sykes-Health Plan Service Bureau Delivers Results With OCR
Sykes-Health Plan Service Bureau (SHPS) was growing and needed a solution that could boost its productivity and deliver results to its clients. Processing thousands of health- and benefit-related forms was a major component of its business, and as such, employees faced ever-increasing workloads. To ease the load, SHPS implemented AnyDoc’s optical character recognition (OCR) solution and drastically reduced labor costs.

CUSTOMER DATA: AnyDoc Customer Success Story: Sykes-Health Plan Service Bureau Delivers Results With OCR AnyDoc Customer Success Story: Sykes-Health Plan Service Bureau Delivers Results With OCR Source: AnyDoc Software, Inc. Document Type: Case Study Description: Sykes-Health Plan Service Bureau (SHPS) was growing and needed a solution that could boost its productivity and deliver results to its clients. Processing thousands of health- and benefit-related forms was a major component of its business, and as such,
11/28/2007 2:37:00 PM

Medallia to Offer New Text Analytics Functionality to Its Customer Experience Management Suite » The TEC Blog
Analytics Functionality to Its Customer Experience Management Suite » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection

CUSTOMER DATA: analytics, bi, Business Intelligence, CEM, customer experience management, medallia, text analytics, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
16-11-2010

Experiencing the Customer Experience: Listening to, Learning from, and Acting on the Voice of the Customer
To ensure a positive customer experience, companies must first learn what their customer values, and then determine how they are measuring up to those values. Obtaining and taking action on customer feedback is what customer experience management is all about.

CUSTOMER DATA: Experiencing the Customer Experience: Listening to, Learning from, and Acting on the Voice of the Customer Experiencing the Customer Experience: Listening to, Learning from, and Acting on the Voice of the Customer Bruce Culbert - February 28, 2007 Read Comments There s a new three-letter acronym making the rounds out there—and it s already getting on my nerves. The acronym? CEM. The term? Customer experience management . To be sure, the underlying idea is attractive. There is certainly value in a
2/28/2007

Best Practices for a Data Warehouse on Oracle Database 11g
Best Practices for a Data Warehouse on Oracle Database 11g. Find Out Software and Other Solutions for Your Decision Associated with Best Practices and Data Warehouse Management. Companies are recognizing the value of an enterprise data warehouse (EDW) that provides a single 360-degree view of the business. But to ensure that your EDW performs and scales well, you need to get three things right: the hardware configuration, the data model, and the data loading process. Learn how designing these three things correctly can help you scale your EDW without constantly tuning or tweaking the system.

CUSTOMER DATA: a decade of successful customer data warehouse implementations this white paper provides a set of best practices and how-to examples for deploying a data warehouse on Oracle Database 11g and leveraging it’s best-ofbreed functionality. The paper is divided into four sections: The first section deals with the key aspects of configuring your hardware platform of choice to ensure optimal performance. The second briefly describes the two fundamental logical models used for database warehouses. The third
4/20/2009 3:11:00 PM

Serving the Uncompromising Customer
Everybody’s talking about how improving customer experiences increases loyalty, advocacy, and profitability. And you know you need to do something to deliver great customer experiences across your organization (rather than just at the retail store or call center). So now what? Download this white paper to find out how to kick-start your customer experience improvement initiative.

CUSTOMER DATA: Serving the Uncompromising Customer Serving the Uncompromising Customer Source: RightNow Technologies Document Type: White Paper Description: Everybody’s talking about how improving customer experiences increases loyalty, advocacy, and profitability. And you know you need to do something to deliver great customer experiences across your organization (rather than just at the retail store or call center). So now what? Download this white paper to find out how to kick-start your customer experience
10/12/2007 2:18:00 PM


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