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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 customer data integration sage extended


Front-to-back-office Integration: Improving Your Customer Life Cycle Management
Research shows that back-office connectivity is not addressed by many customer relationship management (CRM) solutions@meaning, customer data cannot be shared

customer data integration sage extended  many CRM implementations, meaning, customer data cannot be shared effectively and business processes are prone to errors, delays, and unnecessary paperwork. Over the long term, this will significantly and negatively impact overall customer satisfaction, as well as increase transactional costs on an exponential basis. This paper demonstrates how front-to-back-office integration enables small and midsized businesses (SMBs) to address these issues. Specifically, it details how integration-ready solutions

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Care and Billing (CC&B)

Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediation, provisioning, rating, reporting, financial systems, and billing for voice, data, content, and utility services. 

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Documents related to » customer data integration sage extended

Will Sage Group Cement Its SME Leadership with ACCPAC and Softline Acquisitions? Part Six: Market Impact--Nurturing Channels


The merging vendors, Sage/Best and ACCPAC, have understood that a broad, impeccably integrated, horizontal offering with selected vertical enhancements, a nurturing resellers network in addition to providing well-attuned pricing and catering to the evolving scalability and migration needs of customers through products of upward compatibility are necessary tenets for success in the SME market segment.

customer data integration sage extended  a VAR refers a customer to an authorized partner who represents Best products not handled by the referring VAR. A newly-unveiled In the Family discount program, gives existing partners a 50 percent discount on their product authorization fees when they enlist to represent additional Best products. Additionally, Best is completing a plan to provide improved margin opportunities for partners representing multiple products. Namely, partners who carry three or more Best products should get a 25 percent Read More

Sage ERP and CRM Portfolio Update: Clarity at Last


Having developed an extraordinary customer experience (ECE) strategy—“Enrich, Connect, Grow”—Sage is firming up its enterprise resource planning (ERP) and customer relationship management (CRM) portfolios with a wealth of enhancements and by embracing the cloud. P.J. Jakovljevic, principal analyst at Technology Evaluation Centers (TEC), sheds some light on their market positioning and future direction.

customer data integration sage extended  capabilities, such as a customer portal, alerts, and e-marketing, and for some system services provided by Sage, such as a data staging environment and managed server. Sage CRM Vision Aligned with Sage’s Global Strategic Framework The vision for Sage's CRM Solutions is closely aligned with that of Sage North America and provides significant new opportunities. In terms of Sage's Enrich, Connect, and Grow strategic framework, for Sage North America CRM Enrich is about maximizing the performance of Read More

Will Sage Group Cement Its SME Leadership with ACCPAC and Softline Acquisitions? Part Three: ACCPAC's Back-Office Products Enhancements


ACCPAC continues to enhance the PRO series and Advantage series product lines.

customer data integration sage extended  entry clerks can enter customer orders, while warehouse personnel record shipments and accounting personnel process the invoices. Security protocols can then be attached to each process so that only the assigned personnel are permitted to perform their specific OE function. Some of the more notable order and inventory management enhancements in ACCPAC Advantage Series version 5.2 that can significantly improve order processing include: Faster data entry with recognized manufacturer's numbers — The Read More

Will Sage Group Cement Its SME Leadership with ACCPAC and Softline Acquisitions? Part One: Event Summary


By recently acquiring ACCPAC International and Softline, the Sage Group continues to round out by annexation. It currently still has the largest geographic coverage in the lower-end of the mid-market.

customer data integration sage extended  its strategy to enhance customer interaction and partner programs across its diverse, ever-expanding albeit well-crafted portfolio of business-management solutions for SMEs. Since the announcement of the merger agreement on 23 December 2003, both Best and ACCPAC have continued with business as usual, which means continued enhancements of their respective product lines, possibly via further cross-integration. To that end, as recent as on April 7, Best Software announced general availability of the Abra Read More

Evoke Software Releases Axio Data Integration Product


Evoke Software Corporation has announced the release of Axio™, an e-business integration product designed to web-enable multiple different data sources into a unified view of a business. The product has a very intriguing method of metadata scanning, and should have significant market impact.

customer data integration sage extended  systems, new e-commerce applications, customer relationship management, and/or data warehousing. Axio is designed to automatically discover information in corporate systems, find data quality issues between and within those systems, and identify inconsistencies. According to Evoke, the new product significantly extends the data profiling and mapping capabilities of Migration Architect. The biggest issue for our Global 2000 customers is accelerating time-to-benefit for e-business initiatives. Cost is Read More

Sage HRMS


The Sage Abra human resource management solution (HRMS) is designed to increase the efficiency of human resources (HR) administration, including HR, benefits, employee self-service, attendance, recruiting, and training. It includes support for companies in both the US and Canada, and can support companies with employees in both countries. Sage Abra replaces paper-based, time-consuming, and error-prone HR methods, and is modular, so users can customize the solution according to their needs, desired level of automation, and budget. Along with a comprehensive set of features for HR, benefits, time off, and training, Sage Abra HRMS includes Web-based employee self-service, benefits enrollment, and workflow features to keep the workforce connected at all times. It also comes with query, reporting, and analysis tools-including Crystal Report Writer-to manage critical business information. Sage Abra HRMS also supports multiple database platforms, including Microsoft SQL Server, SQL Server Express, and Visual FoxPro.  

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Don't Be Overwhelmed by Big Data


Big Data. The consumer packaged goods (CPG) industry is abuzz with those two words. And while it’s understandable that the CPG world is excited by the prospect of more data that can be used to better understand the who, what, why, and when of consumer purchasing behavior, it’s critical CPG organizations pause and ask themselves, “Are we providing retail and executive team members with “quality” data, and is the data getting to the right people at the right time? Big Data can be a Big Deal - read this white paper for some useful tips on ensuring secure, quality data acquisition and management.

customer data integration sage extended  t Be Overwhelmed by Big Data Big Data. The consumer packaged goods (CPG) industry is abuzz with those two words. And while it’s understandable that the CPG world is excited by the prospect of more data that can be used to better understand the who, what, why, and when of consumer purchasing behavior, it’s critical CPG organizations pause and ask themselves, “Are we providing retail and executive team members with “quality” data, and is the data getting to the right people at the right time? Read More

Data Enrichment and Classification to Drive Data Reliability in Strategic Sourcing and Spend Analytics


Spend analytics and performance management software can deliver valuable insights into savings opportunities and risk management. But to make confident decisions and take the right actions, you need more than just software—you also need the right data. This white paper discusses a solution to help ensure that your applications process reliable data so that your spend analyses and supplier risk assessments are accurate, trustworthy, and complete.

customer data integration sage extended  Enrichment and Classification to Drive Data Reliability in Strategic Sourcing and Spend Analytics Spend analytics and performance management software can deliver valuable insights into savings opportunities and risk management. But to make confident decisions and take the right actions, you need more than just software—you also need the right data. This white paper discusses a solution to help ensure that your applications process reliable data so that your spend analyses and supplier risk Read More

Data Visualization: When Data Speaks Business


For many organizations, data visualization is a practice that involves not only specific tools but also key techniques, procedures, and rules. The objective is to ensure the best use of existing tools for extending discovery, gaining knowledge, and improving the decision-making process at all organizational levels. This report considers the important effects of having good data visualization practices and analyzes some of the features, functions, and advantages of IBM Cognos Business Intelligence for improving the data visualization and data delivery process.

customer data integration sage extended  Visualization: When Data Speaks Business For many organizations, data visualization is a practice that involves not only specific tools but also key techniques, procedures, and rules. The objective is to ensure the best use of existing tools for extending discovery, gaining knowledge, and improving the decision-making process at all organizational levels. This report considers the important effects of having good data visualization practices and analyzes some of the features, functions, and advantages Read More

Data Security Is Less Expensive than Your Next Liability Lawsuit: Best Practices in Application Data Security


Insecure data. Heavy fines due to non-compliance. Loss of customers and reputation. It adds up to a nightmare scenario that businesses want to avoid at all costs. However, this nightmare is preventable: knowledge base-driven data security solutions can be critical tools for enterprises wanting to secure not only their data—but also their status in the marketplace.

customer data integration sage extended  to non-compliance. Loss of customers and reputation. It adds up to a nightmare scenario that businesses want to avoid at all costs. However, this nightmare is preventable: knowledge base-driven data security solutions can be critical tools for enterprises wanting to secure not only their data—but also their status in the marketplace. Read More

Is Your Customer Strategy Aligned with Customer Experience


As product differentiations blur, companies are increasingly turning to create customer-centric organizational behavior to establish experience-based differentiation (EBD) and remain competitive. This creates unique challenges while implementing a customer relationship management (CRM) strategy in multidepartment organizations with numerous customer touch points. This white paper aims to enable CRM strategy.

customer data integration sage extended  Your Customer Strategy Aligned with Customer Experience As product differentiations blur, companies are increasingly turning to create customer-centric organizational behavior to establish experience-based differentiation (EBD) and remain competitive. This creates unique challenges while implementing a customer relationship management (CRM) strategy in multidepartment organizations with numerous customer touch points. This white paper aims to enable CRM strategy. Read More

Building a Customer-centric Enterprise Knowledge Base for Improved Customer Support


Within an organization, knowledge bases (KBs) of known product issues and their resolutions are typically created and managed by customer support teams. Their obvious use is to maintain different types of methods for addressing various client issues. KBs thus become an important tool in an organization’s armamentarium used for supporting its customers. But clients are unable to access these

customer data integration sage extended  Knowledge Base for Improved Customer Support Within an organization, knowledge bases (KBs) of known product issues and their resolutions are typically created and managed by customer support teams. Their obvious use is to maintain different types of methods for addressing various client issues. KBs thus become an important tool in an organization’s armamentarium used for supporting its customers. But clients are unable to access these resources directly—rather they need to go through a customer Read More

Sage 100 Advanced ERP


Sage MAS 200 ERP is suited for companies with 10 to 500 employees, this software offers features in accounting, financial reporting, distribution, manufacturing, and e-business management. A client/server platform allows for remote access support and is available on the Microsoft SQL Server platform. The core accounting features modules in A/P, A/R, Bank Reconciliation, FAS Asset Accounting, G/L, and Magnetic Media Reporting. The FAS Asset Accounting module allows for tracking of the firm's tangible assets in addition to automatically calculating depreciation. This special feature may be completely customized as per user needs.

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