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Software Functionality Revealed in Detail
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 customer data integration applications


Customer Data Integration: A Primer
Customer data integration (CDI) involves consolidation of customer information for a centralized view of the customer experience. Implementing CDI within a

customer data integration applications  2006 Introduction Implementing a customer data management system can be the difference between success and failure in terms of leveraging an organization's customer relationship management (CRM) system. Since customers drive profitability, organizations need a way to provide their employees with a single view of the customer and to provide that customer with above-average customer service. Unfortunately, this is not always the case. Disparate applications such as billing and call center systems do not

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

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Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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Documents related to » customer data integration applications

Evoke Software Releases Axio Data Integration Product


Evoke Software Corporation has announced the release of Axio™, an e-business integration product designed to web-enable multiple different data sources into a unified view of a business. The product has a very intriguing method of metadata scanning, and should have significant market impact.

customer data integration applications  systems, new e-commerce applications, customer relationship management, and/or data warehousing. Axio is designed to automatically discover information in corporate systems, find data quality issues between and within those systems, and identify inconsistencies. According to Evoke, the new product significantly extends the data profiling and mapping capabilities of Migration Architect. The biggest issue for our Global 2000 customers is accelerating time-to-benefit for e-business initiatives. Cost is no Read More

Front-to-back-office Integration: Improving Your Customer Life Cycle Management


Research shows that back-office connectivity is not addressed by many customer relationship management (CRM) solutions—meaning, customer data cannot be shared effectively and companies are prone to errors, delays, and needless paperwork. In the long run, this negatively impacts overall customer satisfaction in small to medium businesses (SMBS). Learn how front-to-back-office integration can help you address these issues.

customer data integration applications  many CRM implementations, meaning, customer data cannot be shared effectively and business processes are prone to errors, delays, and unnecessary paperwork. Over the long term, this will significantly and negatively impact overall customer satisfaction, as well as increase transactional costs on an exponential basis. This paper demonstrates how front-to-back-office integration enables small and midsized businesses (SMBs) to address these issues. Specifically, it details how integration-ready solutions Read More

Developing a Universal Approach to Cleansing Customer and Product Data


Data quality has always been an important issue for companies, and today it’s even more so. But are you up-to-date on current industry problems concerning data quality? Do you know how to address quality problems with customer, product, and other types of corporate data? Discover how data cleansing tools help improve data constancy and accuracy, and find out why you need an enterprise-wide approach to data management.

customer data integration applications  estimates that poor quality customer data costs U.S. businesses a staggering $611 billion a year in postage, printing, and staff overhead. – Wayne W. Eckerson, Data Quality and the Bottom Line, TDWI Report Series, 2002. More recent articles show the situation has not improved: Poor data quality costs the typical company at least 10% of revenue; 20% is probably a better estimate. – Thomas C. Redman, Data: An Unfolding Quality Disaster, DM Review, August 2004. Companies are investing billions Read More

Six Steps to Manage Data Quality with SQL Server Integration Services


Without data that is reliable, accurate, and updated, organizations can’t confidently distribute that data across the enterprise, leading to bad business decisions. Faulty data also hinders the successful integration of data from a variety of data sources. But with a sound data quality methodology in place, you can integrate data while improving its quality and facilitate a master data management application—at low cost.

customer data integration applications  Business Data Quality , Customer Data Quality , Data Quality , Data Quality Center , Data Quality Control , Data Quality Improvement , Data Quality Analysis , Data Quality Articles , Data Quality Assessment , Data Quality Indicator , Data Quality Indicators , Data Quality Business Intelligence , Data Quality Initiatives , Data Quality Issues , Data Quality Management , Data Quality Measurement , Data Quality Measures , Data Quality Methodology , Data Quality Methods , Data Quality Metrics , Data Quality Read More

Curing the Data Integration Migraine


The potential value of centralized data integration is enormous. Once implemented, integration systems promise to deliver more accurate and higher quality data. However, for those who venture into the world of implementation, the promise rarely matches the reality. Avoiding the “data integration migraine” requires careful planning to reduce the risks associated with data relationship, transformation, and map discovery.

customer data integration applications  the Data Integration Migraine The potential value of centralized data integration is enormous. Once implemented, integration systems promise to deliver more accurate and higher quality data. However, for those who venture into the world of implementation, the promise rarely matches the reality. Avoiding the “data integration migraine” requires careful planning to reduce the risks associated with data relationship, transformation, and map discovery. Read More

How to Achieve a Great--and Profitable--Customer Experience


Learn how to deliver superior customer service in How to Achieve a Great and Profitable Customer Experience.

customer data integration applications  it‘s all about the customer experience. How does your company stack up? Learn how to deliver superior customer service in How to Achieve a Great—and Profitable—Customer Experience . You'll discover what it takes to have customers who spend more pay higher rates remain loyal to your company champion your brand to friends, peers, and business associates Find out how to out-perform your competition where it matters the most. Download your PDF copy of How to Achieve a Great—and Profitable—Customer Read More

Orchestrating Integration Strategies


Successful enterprise-wide integration strategies for financial institutions (FI) use a holistic approach that formulates a multipronged strategy. This strategy must encompasses a number of individual integration strategies covering data, application systems, and channels. This will help FIs address challenges, remain flexible, and gain a crucial edge over competition in the process.

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Overall Approach to Data Quality ROI


Data quality is an elusive subject that can defy measurement and yet be critical enough to derail any single IT project, strategic initiative, or even a company. Of the many benefits that can accrue from improving the data quality of an organization, companies must choose which to measure and how to get the return on investment (ROI)—in hard dollars. Read this paper to garner an overall approach to data quality ROI.

customer data integration applications  Approach to Data Quality ROI Data quality is an elusive subject that can defy measurement and yet be critical enough to derail any single IT project, strategic initiative, or even a company. Of the many benefits that can accrue from improving the data quality of an organization, companies must choose which to measure and how to get the return on investment (ROI)—in hard dollars. Read this paper to garner an overall approach to data quality ROI. Read More

Next-generation Data Auditing for Data Breach Protection and Risk Mitigation


Data breaches and leaks are on the rise—and the consequences, from theft of identity or intellectual property, can seriously compromise a company’s reputation. Stolen laptops, hacking, exposed e-mail, insider theft, and other causes of data loss can plague your company. How can you detect (and respond!) to breaches and protect your data center? Learn about the functions and benefits of an automated data auditing system.

customer data integration applications  generation Data Auditing for Data Breach Protection and Risk Mitigation Data breaches and leaks are on the rise—and the consequences, from theft of identity or intellectual property, can seriously compromise a company’s reputation. Stolen laptops, hacking, exposed e-mail, insider theft, and other causes of data loss can plague your company. How can you detect (and respond!) to breaches and protect your data center? Learn about the functions and benefits of an automated data auditing system. Read More

How to Deliver a Great Customer Experience and Lower Costs: Achieving Interaction Excellence Across Multiple Touch Points


Whether in a business-to-consumer (B2C) or business-to-business (B2B) context, customers demand multiple channels through which they can find information, purchase goods, view and pay their bills, request services, or get support based on their specific needs and preferences. Discover solutions that can help you deliver the channels customers demand, and provide a consistently positive customer experience.

customer data integration applications  to Deliver a Great Customer Experience and Lower Costs: Achieving Interaction Excellence Across Multiple Touch Points Whether in a business-to-consumer (B2C) or business-to-business (B2B) context, customers demand multiple channels through which they can find information, purchase goods, view and pay their bills, request services, or get support based on their specific needs and preferences. Discover solutions that can help you deliver the channels customers demand, and provide a consistently positive Read More

Recession? Steal Market Share by Increasing Customer Service!


During a recession, don’t follow the cost-cutting crowd. Of course, be frugal, but in areas that don’t touch the customer. Forget what everyone else is doing. Now isn’t the time to follow the masses—now is the time to make difficult decisions that will poise your company for unprecedented growth coming out of the downturn. Find out how to think and act for the long term—and emerge from the current economic stall a winner.

customer data integration applications  Market Share by Increasing Customer Service! Most challenges your business encounters will be easier to deal with if you have loyal customers. Through continuous, real-time customer feedback, you'll be better positioned to provide the right solutions, differentiate your services, benchmark your performance, prioritize pressing issues, spot emerging trends, and more. Source : Mindshare Technologies Resources Related to Recession? Steal Market Share by Increasing Customer Service! : Customer Service Read More

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Deploying High-density Zones in a Low-density Data Center


New power and cooling technology allows for a simple and rapid deployment of self-contained high-density zones within an existing or new low-density data center. The independence of these high-density zones allows for reliable high-density equipment operation without a negative impact on existing power and cooling infrastructure—and with more electrical efficiency than conventional designs. Learn more now.

customer data integration applications  mission of creating delighted customers. To do this, the Company focuses its efforts on four primary application areas: Home/Small Office; Business Networks; Data Centers and Facilities; and Access Provider Networks. Source : APC Resources Related to Deploying High-Density Zones in a Low-Density Data Center : Data center (Wikipedia) Deploying High-Density Zones in a Low-Density Data Center High-Density Zones is also known as : High-Density Zones , Low-Density Data Center , Data Center Cooling Density Read More

Data Security Is Less Expensive than Your Next Liability Lawsuit: Best Practices in Application Data Security


Insecure data. Heavy fines due to non-compliance. Loss of customers and reputation. It adds up to a nightmare scenario that businesses want to avoid at all costs. However, this nightmare is preventable: knowledge base-driven data security solutions can be critical tools for enterprises wanting to secure not only their data—but also their status in the marketplace.

customer data integration applications  to non-compliance. Loss of customers and reputation. It adds up to a nightmare scenario that businesses want to avoid at all costs. However, this nightmare is preventable: knowledge base-driven data security solutions can be critical tools for enterprises wanting to secure not only their data—but also their status in the marketplace. Read More