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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 customer data feeds


Salesforce.com Wants to Help You Transition to a Customer Company
Coincidentally or not, my industry analyst career started at about the same time that salesforce.com was founded, back in 1999. And boy, has the vocal cloud

customer data feeds  Other pieces of the customer revolution are as follows: Mobile revolution: Touch-based and location aware apps are enabling companies to reach customers in many new ways almost anywhere—1.7 billion touch devices were shipped in 2012. Big data revolution: Provides new ways to gain insights about customers by collecting customer, product, and usage data—there will be 450 billion business transactions per day by 2020, according to IDC . Social revolution: Gives companies new ways to connect with and

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Care and Billing (CC&B)

Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediation, provisioning, rating, reporting, financial systems, and billing for voice, data, content, and utility services. 

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Documents related to » customer data feeds

Achieving a Successful Data Migration


The data migration phase can consume up to 40 percent of the budget for an application implementation or upgrade. Without separate metrics for migration, data migration problems can lead an organization to judge the entire project a failure, with the conclusion that the new package or upgrade is faulty--when in fact, the problem lies in the data migration process.

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Netvibes MisoData-Curing the Big Data Hangover


At the recently held E2 Conference in Boston, Netvibes launched MisoData as a way to chart, automate, and compare any internal or external data and reports for real-time business insight—by simply dragging and dropping them onto an iPad, iPhone, Android, Blackberry, or desktop browser. Netvibes (now part of Dassault Systèmes) is a provider of dashboard intelligence, used by Fortune 500 brands

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Creating a Winning Data Transmission Service


Today’s data transmission departments are battling for budget and relevance. Moving files and ensuring delivery is getting tougher every day. To successfully deliver data to an increasing number of target platforms and meet rising customer expectations, leading companies are adopting service-oriented architectures (SOAs) and upgrading their file transfer departments into data transmission services. Find out more.

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Four Critical Success Factors to Cleansing Data


Quality data in the supply chain is essential in when information is automated and shared with internal and external customers. Dirty data is a huge impediment to businesses. In this article, learn about the four critical success factors to clean data: 1- scope, 2- team, 3- process, and 4- technology.

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The Operational Data Lake: Your On Ramp to Big Data


Companies recognize the need to integrate big data into their real-time analytics and operations, but this poses a lot of technical and resource challenges. Meanwhile, those organizations that have operational data stores (ODSs) in place find that, while useful, they are expensive to scale. The ODS gives real-time visibility into operational data. While more cost-effective than a data warehouse, it uses outdated scaling technology, and performance upgrades require very specialized hardware. Plus, ODSs just can't handle the volume of data that has become a matter of fact for businesses today.

This white paper discusses the concept of the operational data lake, and its potential as an on-ramp to big data by upgrading outdated ODSs. Companies that are building a use case for big data, or those considering an upgrade to their ODS, may benefit from this stepping stone. With a Hadoop relational database management system (RDBMS), companies can expand their big data practices at their own pace.

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The Path to Healthy Data Governance through Data Security


Companies today are challenged to maintain their data safe and secure from hackers and others with unauthorized access. In his article, TEC business intelligence (BI) analyst Jorge García looks the risks and issues that companies face with securing their data, the importance and advantages of data security, and outlines a path that companies can follow to achieve data security as part of an overall data governance initiative.

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Experiencing the Customer Experience: Listening to, Learning from, and Acting on the Voice of the Customer


To ensure a positive customer experience, companies must first learn what their customer values, and then determine how they are measuring up to those values. Obtaining and taking action on customer feedback is what customer experience management is all about.

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Is Your Customer Strategy Aligned with Customer Experience


As product differentiations blur, companies are increasingly turning to create customer-centric organizational behavior to establish experience-based differentiation (EBD) and remain competitive. This creates unique challenges while implementing a customer relationship management (CRM) strategy in multidepartment organizations with numerous customer touch points. This white paper aims to enable CRM strategy.

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Demystifying Data Science as a Service (DaaS)


With advancements in technology, data science capability and competence is becoming a minimum entry requirement in areas which have not traditionally been thought of as data-focused industries. As more companies perceive the significance of real-time data capture and analysis, data as a service will become the next big thing. India is now the third largest internet user after China and the U.S., and the Indian economy has been growing rapidly. Read this white paper to find out more about how data SaaS is set to become a vital part of business intelligence and analytics, and how India will play a role in this trend.

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Data Loss Prevention Best Practices: Managing Sensitive Data in the Enterprise


While a great deal of attention has been given to protecting companies’ electronic assets from outside threats, organizations must now turn their attention to an equally dangerous situation: data loss from the inside. Given today’s strict regulatory standards, data loss prevention (DLP) has become one of the most critical issues facing executives. Fortunately, effective technical solutions are now available that can help.

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