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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 customer data feeds


Salesforce.com Wants to Help You Transition to a Customer Company
Coincidentally or not, my industry analyst career started at about the same time that salesforce.com was founded, back in 1999. And boy, has the vocal cloud

customer data feeds  Other pieces of the customer revolution are as follows: Mobile revolution: Touch-based and location aware apps are enabling companies to reach customers in many new ways almost anywhere—1.7 billion touch devices were shipped in 2012. Big data revolution: Provides new ways to gain insights about customers by collecting customer, product, and usage data—there will be 450 billion business transactions per day by 2020, according to IDC . Social revolution: Gives companies new ways to connect with and

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Care and Billing (CC&B)

Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediation, provisioning, rating, reporting, financial systems, and billing for voice, data, content, and utility services. 

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Documents related to » customer data feeds

Forget Speeds and Feeds-ERP Outsourcing for the Mid-market


If you base your selection of an outsourcing partner on a service provider’s strengths, it can be difficult to make an apples-to-apples comparison among the various models. The best way to make a comparison in a thoughtful and effective manner is to develop individual specifications matching buyer needs with service provider strengths in order to make an enduring match. Find out how.

customer data feeds  other applications. For example, customer data and information from an ERP system must be integrated with a Customer Relationship Management (CRM) system, and vice versa, to drive the greatest effi ciency and effectiveness. Furthermore, these providers offer no support for non-core applications and force the customer to multisource if they lack the in-house expertise to create, manage and integrate the applications. Platform IT Outsourcer - These are usually large-scale vendors that manage all or part of Read More

Netvibes MisoData-Curing the Big Data Hangover


At the recently held E2 Conference in Boston, Netvibes launched MisoData as a way to chart, automate, and compare any internal or external data and reports for real-time business insight—by simply dragging and dropping them onto an iPad, iPhone, Android, Blackberry, or desktop browser. Netvibes (now part of Dassault Systèmes) is a provider of dashboard intelligence, used by Fortune 500 brands

customer data feeds  enterprise resource planning (ERP), customer relationship management (CRM), product lifecycle management (PLM), and actual sales data vs. live social mentions, brand reputation, and consumer trends. For example, imagine being able to quickly drag and compare sales with inventory with social reputation on a tablet. Or being able to discern how sales correlate to social media campaigns, supply chain inventories, and engineering change tickets. Or being able to compare historical consumer research data with Read More

Creating a Winning Data Transmission Service


Today’s data transmission departments are battling for budget and relevance. Moving files and ensuring delivery is getting tougher every day. To successfully deliver data to an increasing number of target platforms and meet rising customer expectations, leading companies are adopting service-oriented architectures (SOAs) and upgrading their file transfer departments into data transmission services. Find out more.

customer data feeds  SLA performance, which improves customer satisfaction and retention Protect privacy and integrity of data in transit, whether internal or over the public Internet Say yes to customer requests to support their protocol or automation options Handle growth in volumes, connections, and size without increasing staff Play 2 Define your products Challenge Some say your service is too expensive You re meeting resistance because of cost issues, or maybe some believe your offering is the same for every transfer. Read More

Achieving a Successful Data Migration


The data migration phase can consume up to 40 percent of the budget for an application implementation or upgrade. Without separate metrics for migration, data migration problems can lead an organization to judge the entire project a failure, with the conclusion that the new package or upgrade is faulty--when in fact, the problem lies in the data migration process.

customer data feeds  service by putting all customer data from two merged companies in one place. Approach: Migrate and consolidate 10 legacy systems to Siebel CRM, and synchronize between Siebel and accounting application. Benefit: Solve more than 97 percent of data quality issues, reuse more than 40 percent of integration processes to accelerate development, retire legacy systems. Craft Your Strategy, Choose The Right Tools And Beat The Odds Data migration problems often derail valuable application projects and provoke Read More

Network Data Protection Playbook: Network Security Best Practice for Protecting Your Organization


Malicious hacking and illegal access are just a few of the reasons companies lose precious corporate data every year. As the number of network security breaches increase, companies must find ways to protect data beyond the perimeter of their businesses. But how do they build a data-defensible architecture that will protect data on an ever-evolving network? The answer: by first developing an in-depth defense strategy.

customer data feeds  my corporate data, my customer data and my business? Twelve real-world data protection scenarios Where is data protection currently being deployed as a best practice? A three-phase deployment roadmap Where should we start; how do we secure data where it needs to be secured first and how can it evolve into an enterprise-wide data protection architecture? The Foundation of a Data Defensible Architecture The network's boundaries are disappearing and vulnerabilities are rising. At the same time, the Read More

Informatica PowerCenter 5 Enables Enterprise Data Integration


Informatica Corporation’s Informatica PowerCenter 5 is a platform for integrating data to be deployed in e-Business applications, analytic applications and data warehouses, including a wide range of data sources, from enterprise resource planning (ERP) systems such as SAP R/3 and PeopleSoft, to web logs and Siebel applications. Market validation of its offerings is shown in a record Q4 of 2000, with a 150% increase in revenue over the previous year.

customer data feeds  consulting firms. User Recommendations Customers evaluating data integration and analysis solutions should include Informatica PowerCenter 5 on a long list of candidates. Some of the other offerings that should be considered come from Ascential Software, IONA Software, Sybase , Microsoft , and Oracle . Some of the Enterprise Application Integration vendors such as webMethods may also be considered. Care should be taken during the vendor RFI stage of the selection process to ensure that the appropriate Read More

Is Your Customer Strategy Aligned with Customer Experience


As product differentiations blur, companies are increasingly turning to create customer-centric organizational behavior to establish experience-based differentiation (EBD) and remain competitive. This creates unique challenges while implementing a customer relationship management (CRM) strategy in multidepartment organizations with numerous customer touch points. This white paper aims to enable CRM strategy.

customer data feeds  Your Customer Strategy Aligned with Customer Experience As product differentiations blur, companies are increasingly turning to create customer-centric organizational behavior to establish experience-based differentiation (EBD) and remain competitive. This creates unique challenges while implementing a customer relationship management (CRM) strategy in multidepartment organizations with numerous customer touch points. This white paper aims to enable CRM strategy. Read More

Unified Data Management: A Collaboration of Data Disciplines and Business Strategies


In most organizations today, data are managed in isolated silos by independent teams using various data management tools for data quality, integration, governance, and so on. In response to this situation, some organizations are adopting unified data management (UDM), a practice that holistically coordinates teams and integrates tools. This report can help your organization plan and execute effective UDM efforts.

customer data feeds  Data Management: A Collaboration of Data Disciplines and Business Strategies In most organizations today, data are managed in isolated silos by independent teams using various data management tools for data quality, integration, governance, and so on. In response to this situation, some organizations are adopting unified data management (UDM), a practice that holistically coordinates teams and integrates tools. This report can help your organization plan and execute effective UDM efforts. Read More

Enterprise Data Management: Migration without Migraines


Moving an organization’s critical data from a legacy system promises numerous benefits, but only if the migration is handled correctly. In practice, it takes an understanding of the entire ERP data lifecycle combined with industry-specific experience, knowledge, and skills to drive the process through the required steps accurately, efficiently, and in the right order. Read this white paper to learn more.

customer data feeds  Data Management: Migration without Migraines Moving an organization’s critical data from a legacy system promises numerous benefits, but only if the migration is handled correctly. In practice, it takes an understanding of the entire ERP data lifecycle combined with industry-specific experience, knowledge, and skills to drive the process through the required steps accurately, efficiently, and in the right order. Read this white paper to learn more. Read More

Addressing the Complexities of Remote Data Protection


As companies expand operations into new markets, the percentage of total corporate data in remote offices is increasing. Remote offices have unique backup and recovery requirements in order to support a wide range of applications, and to protect against a wide range of risk factors. Discover solutions that help organizations protect remote data and offer extensive data protection and recovery solutions for remote offices.

customer data feeds  the closest contact with customers and business partners and therefore can have a dramatic impact on the success of the business. Analysts estimate that there are more than four million remote offices in the United States alone. Many of these offices run autonomously from headquarters and are responsible for managing their own operations - including protecting and retaining the electronic information that they generate. Ignoring the protection and recovery needs of this remotely stored data is simply not Read More

Evoke Software Releases Axio Data Integration Product


Evoke Software Corporation has announced the release of Axio™, an e-business integration product designed to web-enable multiple different data sources into a unified view of a business. The product has a very intriguing method of metadata scanning, and should have significant market impact.

customer data feeds  systems, new e-commerce applications, customer relationship management, and/or data warehousing. Axio is designed to automatically discover information in corporate systems, find data quality issues between and within those systems, and identify inconsistencies. According to Evoke, the new product significantly extends the data profiling and mapping capabilities of Migration Architect. The biggest issue for our Global 2000 customers is accelerating time-to-benefit for e-business initiatives. Cost is Read More

Customer-centric CRM


Companies implement a customer relationship management (CRM) system to balance increasing revenue, decreasing costs, while enhancing the customer experience. However, many implementations fail to do this. Companies, however, can meet these goals by implementing a customer-centric CRM. In this system, all business processes throughout the extended enterprise are optimized around customer life cycle care, which builds stronger relationships.

customer data feeds  CRM Companies implement a customer relationship management (CRM) system to balance increasing revenue, decreasing costs, while enhancing the customer experience. However, many implementations fail to do this. Companies, however, can meet these goals by implementing a customer-centric CRM. In this system, all business processes throughout the extended enterprise are optimized around customer life cycle care, which builds stronger relationships. Read More

Microsoft Goes Their Own Way with Data Warehousing Alliance 2000


Microsoft Corp. (Nasdaq: MSFT) today announced that 47 applications and tools from 39 vendors throughout the industry have qualified for Microsoft« Data Warehousing Alliance 2000. Alliance members and partners are committed to delivering tools and applications based on the Microsoft Data Warehousing Framework 2000, an open architecture based on the open standards and services built into the Windows« 2000 operating system, Microsoft SQL Server 7.0 and Office 2000.

customer data feeds  include the vendor a customer wishes to use for business intelligence, decision support, or executive information systems. Customers with non-SQL Server operational data will have to depend on SQL 7.0's Data Transformation Services (DTS) to move the data into SQL Server, and that particular technology is brand new and largely untested. Read More

Metagenix Reverse Engineers Data Into Information


Metagenix’ MetaRecon reverse engineers metadata information by examining the raw data contained in the source(s) rather than depending on the data dictionaries of the existing legacy systems (which are often incorrect). Other unique Metagenix approaches include an "open book" policy, which includes publishing product price lists on their web site and complete access to company officials, including CEO and President Greg Leman. According to Mr. Leman, "we’re pathologically honest".

customer data feeds  UNIX variants based on customer demand). Since the back-end product was written in PERL, which is a portable computer language, implicit multi-platform support has always been available. According to Mr. Leman, future developments include support for middleware, such as product offerings from New Era of Networks , Vitria , and Metagon . Among other unique approaches taken by Metagenix: All employees are stockholders, and the company's financial books are open to them at all times. Sales Engineers report Read More