X
Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
Get free sample report

Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
Compare Now
 

 customer data base

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Care and Billing (CC&B)

Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediation, provisioning, rating, reporting, financial systems, and billing for voice, data, content, and utility services. 

Evaluate Now

Documents related to » customer data base

Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions


Deploying voice self-service (VSS) is undeniably attractive to enterprises because it improves the speed, consistency, and convenience of information sent to customers, and decreases costs. Knowledge bases play a key role in helping enterprises achieve greater return on investment because they link web- and speech-based self-services together. In particular the emergence of VoiceXML has truly shifted speech and IVR platform hosting options.

customer data base  To better service changing customer needs, it is imperative to continually monitor all channels of self-service to see if they are effective in handling requests. Some hosting alternatives include ongoing tuning of voice self-service systems and part of the minutes-of-use charges. Leverage reusable components. A growing library of reusable speech components is emerging and can be aligned with a company''s knowledge base content. This will help reduce costs and speed deployment. Yankee Group Yankee Group Read More

Optimizing Gross Margin over Continously Cleansed Data


Imperfect product data can erode your gross margin, frustrate both your customers and your employees, and slow new sales opportunities. The proven safeguards are automated data cleansing, systematic management of data processes, and margin optimization. Real dollars can be reclaimed in the supply chain by making certain that every byte of product information is accurate and synchronized, internally and externally.

customer data base  and reconciling with the customer and/or vendor. Again, shipping errors due to bad data have the potential of creating lost sales or worse - lost customers. Lost opportunity can often be directly related to bad data. Failed electronic communication projects (EDI, XML, etc), that are unable to take advantage of content feeds from data sources, vendors or customers - and the cost of employee time and effort spent cleaning up errors - can mean business opportunities lost to competition. Many industries have Read More

St. Marys Paper Ltd.: Customer Profile


St. Marys Paper Ltd. is a pulp and paper mill located in Sault Ste. Marie, Ontario (Canada). In 1989, it implemented a CHAMPS computerized maintenance management system (CMMS) to help reduce costs and improve efficiencies. In 1998, St. Marys decided to investigate potential vendors for a maintenance system upgrade. After reviewing several vendors, the mill again turned to CHAMPS.

customer data base  St. Marys Paper Ltd.: Customer Profile : Maintenance System | Advanced Maintenance Systems | Based Maintenance System | Best System Maintenance | Best System Maintenance Program | Best System Maintenance Software | Collection System Maintenance | Computer System Maintenance Software | Concrete Maintenance Systems | Creative Maintenance Systems | Diversified Maintenance System | Doing System Maintenance | Electronic Maintenance System | Equipment Maintenance System | File Maintenance System | Free System Read More

Data, Data Everywhere: A Special Report on Managing Information


The quantity of information in the world is soaring. Merely keeping up with, and storing new information is difficult enough. Analyzing it, to spot patterns and extract useful information, is harder still. Even so, this data deluge has great potential for good—as long as consumers, companies, and governments make the right choices about when to restrict the flow of data, and when to encourage it. Find out more.

customer data base  Data Storage Management , Customer Data Management , Data Warehouse Management , Data Management Marketing , Server Data Management , Data Management Solutions , Data Management Technology , Data Content Management , Data Centre Management , Data Management Tools , Free Data Management , Network Data Management , Web Data Management , Test Data Management , Data Management Companies , Global Data Management , Data Lifecycle Management , Online Data Management , Data Management Application , Performance Read More

Customer Care & Billing RFI/RFP Template


General Requirements, Mediation, Provisioning, Sales and Marketing, Customer Billing, Customer Care, Packages and Promotions, Accounts Receivable, Financial Systems, Enterprise Data Warehouse, Reporting, Telephony Products and Services, Utility Products and Services, CATV Products and Services, IP Products and Services, EBPP Services, Technical Requirements

customer data base  and Marketing Customer Billing Customer Care Packages and Promotions Accounts Receivable Financial Systems Enterprise Data Warehouse Reporting Telephony Products and Services Utility Products and Services CATV Products and Services IP Products and Services EBPP Services Technical Requirements This functional and technical requirement set template covers industry-standard functional criteria of Customer Care and Billing (CC&B) that can help you easily gather and prioritize your business needs in a simple Read More

Addressing the Complexities of Remote Data Protection


As companies expand operations into new markets, the percentage of total corporate data in remote offices is increasing. Remote offices have unique backup and recovery requirements in order to support a wide range of applications, and to protect against a wide range of risk factors. Discover solutions that help organizations protect remote data and offer extensive data protection and recovery solutions for remote offices.

customer data base  the closest contact with customers and business partners and therefore can have a dramatic impact on the success of the business. Analysts estimate that there are more than four million remote offices in the United States alone. Many of these offices run autonomously from headquarters and are responsible for managing their own operations - including protecting and retaining the electronic information that they generate. Ignoring the protection and recovery needs of this remotely stored data is simply not Read More

Data Visualization: When Data Speaks Business


For many organizations, data visualization is a practice that involves not only specific tools but also key techniques, procedures, and rules. The objective is to ensure the best use of existing tools for extending discovery, gaining knowledge, and improving the decision-making process at all organizational levels. This report considers the important effects of having good data visualization practices and analyzes some of the features, functions, and advantages of IBM Cognos Business Intelligence for improving the data visualization and data delivery process.

customer data base  Visualization: When Data Speaks Business For many organizations, data visualization is a practice that involves not only specific tools but also key techniques, procedures, and rules. The objective is to ensure the best use of existing tools for extending discovery, gaining knowledge, and improving the decision-making process at all organizational levels. This report considers the important effects of having good data visualization practices and analyzes some of the features, functions, and advantages Read More

New Data Protection Strategies


One of the greatest challenges facing organizations is the protection of corporate data. The issues complicating data protection are compounded by increased demand for data capacity and higher service levels. Often these demands are coupled with regulatory requirements and a shifting business environment. Learn about data protection strategies that can help organizations meet these demands while maintaining flat budgets.

customer data base  Data Protection Strategies One of the greatest challenges facing organizations is the protection of corporate data. The issues complicating data protection are compounded by increased demand for data capacity and higher service levels. Often these demands are coupled with regulatory requirements and a shifting business environment. Learn about data protection strategies that can help organizations meet these demands while maintaining flat budgets. Read More

Data Evolution: Why a Comprehensive Data Management Platform Supersedes the Data Integration Toolbox


Today’s organizations have incredible amounts of information to be managed, and in many cases it is quickly spiraling out of control. To address the emerging issues around managing, governing, and using data, organizations have been acquiring quite a toolbox of data integration tools and technologies. One of the core drivers for these tools and technologies has been the ever-evolving world of the data warehouse.

customer data base  Evolution: Why a Comprehensive Data Management Platform Supersedes the Data Integration Toolbox Today’s organizations have incredible amounts of information to be managed, and in many cases it is quickly spiraling out of control. To address the emerging issues around managing, governing, and using data, organizations have been acquiring quite a toolbox of data integration tools and technologies. One of the core drivers for these tools and technologies has been the ever-evolving world of the data Read More

The Path to Healthy Data Governance through Data Security


Companies today are challenged to maintain their data safe and secure from hackers and others with unauthorized access. In his article, TEC business intelligence (BI) analyst Jorge García looks the risks and issues that companies face with securing their data, the importance and advantages of data security, and outlines a path that companies can follow to achieve data security as part of an overall data governance initiative.

customer data base  instances (organizations, government) and/or customers. INPUT id=Check1 type=checkbox>Fully Support INPUT id=Check1 type=checkbox>Somewhat Support INPUT id=Check1 type=checkbox>Do Not Support Established procedures in place for sharing data to ensure PII remains confidential and protected against undesired disclosure. INPUT id=Check1 type=checkbox>Fully Support INPUT id=Check1 type=checkbox>Somewhat Support INPUT id=Check1 type=checkbox>Do Not Support Procedures (such as cell and text suppression) in Read More

Four Critical Success Factors to Cleansing Data


Quality data in the supply chain is essential in when information is automated and shared with internal and external customers. Dirty data is a huge impediment to businesses. In this article, learn about the four critical success factors to clean data: 1- scope, 2- team, 3- process, and 4- technology.

customer data base  product number, product attributes, customer or vendor records. Unless you are implementing an ERP or CRM system, initial data cleansing efforts on transactional or historical data would be discouraged. How many integrations do you have that feed your master data to other systems (internal or external) Create a master list by system and data field name. Do you have a data warehouse, one central location for master data? Is now the time to make that move? Now identify the data owner and the business Read More

Customer Relationship Management (CRM)


When talking about relationship management in the context of software solutions, most people think of customer relationship management (CRM). However, relationships also exist between companies and their vendors, companies and their customers, vendors and their suppliers, employees, different departments of the same company, and so on. The Relationship Management Evaluation Center concentrates on CRM and supplier relationship management (SRM), as software and information and communication technology (ICT) play a major role in facilitating effective relationship management among all parties involved.

customer data base  most people think of customer relationship management (CRM). However, relationships also exist between companies and their vendors, companies and their customers, vendors and their suppliers, employees, different departments of the same company, and so on. The Relationship Management Evaluation Center concentrates on CRM and supplier relationship management (SRM), as software and information and communication technology (ICT) play a major role in facilitating effective relationship management among all Read More

Informatica PowerCenter 5 Enables Enterprise Data Integration


Informatica Corporation’s Informatica PowerCenter 5 is a platform for integrating data to be deployed in e-Business applications, analytic applications and data warehouses, including a wide range of data sources, from enterprise resource planning (ERP) systems such as SAP R/3 and PeopleSoft, to web logs and Siebel applications. Market validation of its offerings is shown in a record Q4 of 2000, with a 150% increase in revenue over the previous year.

customer data base  consulting firms. User Recommendations Customers evaluating data integration and analysis solutions should include Informatica PowerCenter 5 on a long list of candidates. Some of the other offerings that should be considered come from Ascential Software, IONA Software, Sybase , Microsoft , and Oracle . Some of the Enterprise Application Integration vendors such as webMethods may also be considered. Care should be taken during the vendor RFI stage of the selection process to ensure that the appropriate Read More

Data Quality Strategy: A Step-by-Step Approach


To realize the benefits of their investments in enterprise computing systems, organizations must have a detailed understanding of the quality of their data—how to clean it and how to keep it clean. Those organizations that approach this issue strategically will be successful. But what goes into a data quality strategy? This paper from Business Objects, an SAP company, explores the strategy in the context of data quality.

customer data base  Quality Strategy: A Step-by-Step Approach To realize the benefits of their investments in enterprise computing systems, organizations must have a detailed understanding of the quality of their data—how to clean it and how to keep it clean. Those organizations that approach this issue strategically will be successful. But what goes into a data quality strategy? This paper from Business Objects, an SAP company, explores the strategy in the context of data quality. Read More

Appliance Power: Crunching Data Warehousing Workloads Faster and Cheaper than Ever


Appliances are taking up permanent residence in the data warehouse (DW). The reason: they are preconfigured, support quick deployment, and accelerate online analytical processing (OLAP) queries against large, multidimensional data sets. Discover the core criteria you should use to evaluate DW appliances, including performance, functionality, flexibility, scalability, manageability, integration, and extensibility.

customer data base  Power: Crunching Data Warehousing Workloads Faster and Cheaper than Ever Appliances are taking up permanent residence in the data warehouse (DW). The reason: they are preconfigured, support quick deployment, and accelerate online analytical processing (OLAP) queries against large, multidimensional data sets. Discover the core criteria you should use to evaluate DW appliances, including performance, functionality, flexibility, scalability, manageability, integration, and extensibility. Read More