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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 customer data base

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Care and Billing (CC&B)

Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediation, provisioning, rating, reporting, financial systems, and billing for voice, data, content, and utility services. 

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Documents related to » customer data base

Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions


Deploying voice self-service (VSS) is undeniably attractive to enterprises because it improves the speed, consistency, and convenience of information sent to customers, and decreases costs. Knowledge bases play a key role in helping enterprises achieve greater return on investment because they link web- and speech-based self-services together. In particular the emergence of VoiceXML has truly shifted speech and IVR platform hosting options.

customer data base  To better service changing customer needs, it is imperative to continually monitor all channels of self-service to see if they are effective in handling requests. Some hosting alternatives include ongoing tuning of voice self-service systems and part of the minutes-of-use charges. Leverage reusable components. A growing library of reusable speech components is emerging and can be aligned with a company''s knowledge base content. This will help reduce costs and speed deployment. Yankee Group Yankee Group Read More

Data, Data Everywhere: A Special Report on Managing Information


The quantity of information in the world is soaring. Merely keeping up with, and storing new information is difficult enough. Analyzing it, to spot patterns and extract useful information, is harder still. Even so, this data deluge has great potential for good—as long as consumers, companies, and governments make the right choices about when to restrict the flow of data, and when to encourage it. Find out more.

customer data base  Data Storage Management , Customer Data Management , Data Warehouse Management , Data Management Marketing , Server Data Management , Data Management Solutions , Data Management Technology , Data Content Management , Data Centre Management , Data Management Tools , Free Data Management , Network Data Management , Web Data Management , Test Data Management , Data Management Companies , Global Data Management , Data Lifecycle Management , Online Data Management , Data Management Application , Performance Read More

Customer Choices for Achieving Growth


Some will say that the Big Few are in for quite a gamble, given that these market leaders are to introduce a product or concept that directly challenges the model that has led to their success so far.

customer data base  proposition like a large customer base or a non-emulated vertical solution. Otherwise it will face oblivion. If a publicly traded vendor that does not want to be acquired, then the vendor needs to think of some defensive moves prevent acquisition. Going private, which is possible through an infusion of private funding, repurchasing outstanding shares to ensure majority voting power. Maintaining only a necessary level of cash, resorting to the poison pill shareholders provision, merging with a peer as Read More

Rover Data Systems


Rover Data Systems, Inc. was founded with the express purpose of providing an Enterprise Software Solution to address the needs of small and medium-sized Manufacturers and Distributors. During the time that Rover Data Systems has been in business it has accumulated a satisfied customer base, all running their business functions on Millennium III (M3) software. These companies range from the small (<$10M) to the mid-range (>$100M) and cover a broad range of industries from Electronics Manufacturing to Auto Aftermarket Manufacturing to distribution and service. Over the years, the company has also distinguished itself by providing excellent service to its growing installed base. In fact, Rover Data Systems has never lost an installed account to a competitive software product. The first customer still runs all of their operations on the Millennium III Enterprise System.

customer data base  has accumulated a satisfied customer base, all running their business functions on Millennium III (M3) software. These companies range from the small ( Read More

Optimizing Gross Margin over Continously Cleansed Data


Imperfect product data can erode your gross margin, frustrate both your customers and your employees, and slow new sales opportunities. The proven safeguards are automated data cleansing, systematic management of data processes, and margin optimization. Real dollars can be reclaimed in the supply chain by making certain that every byte of product information is accurate and synchronized, internally and externally.

customer data base  and reconciling with the customer and/or vendor. Again, shipping errors due to bad data have the potential of creating lost sales or worse - lost customers. Lost opportunity can often be directly related to bad data. Failed electronic communication projects (EDI, XML, etc), that are unable to take advantage of content feeds from data sources, vendors or customers - and the cost of employee time and effort spent cleaning up errors - can mean business opportunities lost to competition. Many industries have Read More

Informatica PowerCenter 5 Enables Enterprise Data Integration


Informatica Corporation’s Informatica PowerCenter 5 is a platform for integrating data to be deployed in e-Business applications, analytic applications and data warehouses, including a wide range of data sources, from enterprise resource planning (ERP) systems such as SAP R/3 and PeopleSoft, to web logs and Siebel applications. Market validation of its offerings is shown in a record Q4 of 2000, with a 150% increase in revenue over the previous year.

customer data base  consulting firms. User Recommendations Customers evaluating data integration and analysis solutions should include Informatica PowerCenter 5 on a long list of candidates. Some of the other offerings that should be considered come from Ascential Software, IONA Software, Sybase , Microsoft , and Oracle . Some of the Enterprise Application Integration vendors such as webMethods may also be considered. Care should be taken during the vendor RFI stage of the selection process to ensure that the appropriate Read More

Experiencing the Customer Experience: Listening to, Learning from, and Acting on the Voice of the Customer


To ensure a positive customer experience, companies must first learn what their customer values, and then determine how they are measuring up to those values. Obtaining and taking action on customer feedback is what customer experience management is all about.

customer data base  the Customer Experience: Listening to, Learning from, and Acting on the Voice of the Customer There''s a new three-letter acronym making the rounds out there—and it''s already getting on my nerves. The acronym? CEM. The term? Customer experience management . To be sure, the underlying idea is attractive. There is certainly value in a positive customer experience, and it''s worth exploring the many ways in which one might design, optimize, and support this practice. Who''s against giving Read More

Data Blending for Dummies


Data analysts support their organization’s decision makers by providing timely key information and answers to key business questions. Data analysts strive to use the best and most complete information possible, but as data increases over time, so does the time required to identify and combine all data sources that might be relevant.

Data blending allows data analysts a way to access data from all data sources, including big data, the cloud, social media sources, third-party data providers, department data stores, in-house databases, and more, and become faster at delivering better information and results to their organizations. In the past, the challenge for data analysts has been accessing this data and cleansing and preparing the data for analysis. The access, cleansing, and preparing data stages are complex and time intensive. These days, however, software tools can help reduce the burden of data preparation, and turn data blending into an asset.

Read this e-book to understand why data blending is important, and learn how combining data means that you can get answers to your business questions and better meet your business needs. Also learn how to identify what features to look for in data blending software solutions, and how to successfully deploy these tools within your business. Data Blending for Dummies breaks the subject down into digestible sections, from understanding data blending to using data blending in the real world. Read on to discover how data blending can help your organization use its data sources to the utmost.

customer data base  Blending for Dummies Data analysts support their organization’s decision makers by providing timely key information and answers to key business questions. Data analysts strive to use the best and most complete information possible, but as data increases over time, so does the time required to identify and combine all data sources that might be relevant. Data blending allows data analysts a way to access data from all data sources, including big data, the cloud, social media sources, third-party data Read More

Considerations for Owning versus Outsourcing Data Center Physical Infrastructure


When faced with the decision of upgrading an existing data center, building new, or leasing space in a retail colocation data center, there are both quantitative and qualitative differences to consider. The 10-year TCO may favor upgrading or building over outsourcing; however, this paper demonstrates that the economics may be overwhelmed by a business’ sensitivity to cash flow, cash crossover point, deployment timeframe, data center life expectancy, regulatory requirements, and other strategic factors. This paper discusses how to assess these key factors to help make a sound decision.

customer data base  for Owning versus Outsourcing Data Center Physical Infrastructure When faced with the decision of upgrading an existing data center, building new, or leasing space in a retail colocation data center, there are both quantitative and qualitative differences to consider. The 10-year TCO may favor upgrading or building over outsourcing; however, this paper demonstrates that the economics may be overwhelmed by a business’ sensitivity to cash flow, cash crossover point, deployment timeframe, Read More

Customer One Solutions, Inc.


Customer One Solutions (COS) is a consulting firm specializing in the evaluation, selection and implementation of Customer Relationship Management (CRM) and Business Process Management (BPM) solutions. COS has implemented CRM solutions at organizations that range in size from 45,000 worldwide employees to 12 local employees. Our areas of expertiese include Financial services, telecommunications, manufacturing and professional service organizations. We specialze in the needs of small to mid sized businesses!

customer data base  One Solutions, Inc. Customer One Solutions (COS) is a consulting firm specializing in the evaluation, selection and implementation of Customer Relationship Management (CRM) and Business Process Management (BPM) solutions. COS has implemented CRM solutions at organizations that range in size from 45,000 worldwide employees to 12 local employees. Our areas of expertiese include Financial services, telecommunications, manufacturing and professional service organizations. We specialze in the needs of Read More

Big Data, Little Data, and Everything in Between—IBM SPSS Solutions Help You Bring Analytics to Everyone


Regardless of the type or scale of business data your users need to harness and analyze, they need a straightforward, visual solution that is easy to use on the front end and highly scalable on the back end. Fortunately, IBM SPSS solutions provide just such an ecosystem that can make different kinds of data stores—from Hadoop to those proverbial spreadsheets—useful sources of business insight and decision support.

customer data base  Data, Little Data, and Everything in Between—IBM SPSS Solutions Help You Bring Analytics to Everyone Regardless of the type or scale of business data your users need to harness and analyze, they need a straightforward, visual solution that is easy to use on the front end and highly scalable on the back end. Fortunately, IBM SPSS solutions provide just such an ecosystem that can make different kinds of data stores—from Hadoop to those proverbial spreadsheets—useful sources of business insight and d Read More

Providing the Total Customer Experience with IBM Predictive Customer Intelligence




customer data base  the Total Customer Experience with IBM Predictive Customer Intelligence Read More

Agile Data Masking: Critical to Data Loss Prevention and Threat Reduction


Over the past several years data loss and data leaks have been a regular part of headline news. This surge in data leak activity has prompted many organizations to reevaluate their exposure to data leaks and institute automated, agile approaches to data masking. Well-implemented data masking secures data delivery and enhances compliance and security while accelerating data management processes.

customer data base  Data Masking: Critical to Data Loss Prevention and Threat Reduction Over the past several years data loss and data leaks have been a regular part of headline news. This surge in data leak activity has prompted many organizations to reevaluate their exposure to data leaks and institute automated, agile approaches to data masking. Well-implemented data masking secures data delivery and enhances compliance and security while accelerating data management processes. Read More

Customer Advocacy Part I: Creating the Business Case for Customer-centric Companies With Fanatical Customer Advocates


The new focus for business leaders is customer advocacy, soon to become the most important strategic initiative for cutting-edge, forward-thinking companies. A crucial department in the company is thus the customer contact center, as it plays a pinnacle role in branding, corporate image, and customer lifetime value. Adopting a customer-centric culture has a direct impact on corporate financial viability.

customer data base  Customer-centric Companies With Fanatical Customer Advocates The new focus for business leaders is customer advocacy, soon to become the most important strategic initiative for cutting-edge, forward-thinking companies. A crucial department in the company is thus the customer contact center, as it plays a pinnacle role in branding, corporate image, and customer lifetime value. Adopting a customer-centric culture has a direct impact on corporate financial viability. Read More

Making Big Data Actionable: How Data Visualization and Other Tools Change the Game


To make big data actionable and profitable, firms must find ways to leverage their data. One option is to adopt powerful visualization tools. Through visualization, organizations can find and communicate new insights more easily. Learn how to make big data more actionable by using compelling data visualization tools and techniques.

customer data base  Big Data Actionable: How Data Visualization and Other Tools Change the Game To make big data actionable and profitable, firms must find ways to leverage their data. One option is to adopt powerful visualization tools. Through visualization, organizations can find and communicate new insights more easily. Learn how to make big data more actionable by using compelling data visualization tools and techniques. Read More