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Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » customer data base


Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions
Deploying voice self-service (VSS) is undeniably attractive to enterprises because it improves the speed, consistency, and convenience of information sent to

customer data base  To better service changing customer needs, it is imperative to continually monitor all channels of self-service to see if they are effective in handling requests. Some hosting alternatives include ongoing tuning of voice self-service systems and part of the minutes-of-use charges. Leverage reusable components. A growing library of reusable speech components is emerging and can be aligned with a company''s knowledge base content. This will help reduce costs and speed deployment. Yankee Group Yankee Group Read More...
Rover Data Systems
Rover Data Systems, Inc. was founded with the express purpose of providing an Enterprise Software Solution to address the needs of small and medium-sized

customer data base  has accumulated a satisfied customer base, all running their business functions on Millennium III (M3) software. These companies range from the small ( Read More...
Optimizing Gross Margin over Continously Cleansed Data
Imperfect product data can erode your gross margin, frustrate both your customers and your employees, and slow new sales opportunities. The proven safeguards

customer data base  and reconciling with the customer and/or vendor. Again, shipping errors due to bad data have the potential of creating lost sales or worse - lost customers. Lost opportunity can often be directly related to bad data. Failed electronic communication projects (EDI, XML, etc), that are unable to take advantage of content feeds from data sources, vendors or customers - and the cost of employee time and effort spent cleaning up errors - can mean business opportunities lost to competition. Many industries have Read More...
Data, Data Everywhere: A Special Report on Managing Information
The quantity of information in the world is soaring. Merely keeping up with, and storing new information is difficult enough. Analyzing it, to spot patterns and

customer data base  Data Storage Management , Customer Data Management , Data Warehouse Management , Data Management Marketing , Server Data Management , Data Management Solutions , Data Management Technology , Data Content Management , Data Centre Management , Data Management Tools , Free Data Management , Network Data Management , Web Data Management , Test Data Management , Data Management Companies , Global Data Management , Data Lifecycle Management , Online Data Management , Data Management Application , Performance Read More...
St. Marys Paper Ltd.: Customer Profile
St. Marys Paper Ltd. is a pulp and paper mill located in Sault Ste. Marie, Ontario (Canada). In 1989, it implemented a CHAMPS computerized maintenance

customer data base  St. Marys Paper Ltd.: Customer Profile : Maintenance System | Advanced Maintenance Systems | Based Maintenance System | Best System Maintenance | Best System Maintenance Program | Best System Maintenance Software | Collection System Maintenance | Computer System Maintenance Software | Concrete Maintenance Systems | Creative Maintenance Systems | Diversified Maintenance System | Doing System Maintenance | Electronic Maintenance System | Equipment Maintenance System | File Maintenance System | Free System Read More...
Data Evolution: Why a Comprehensive Data Management Platform Supersedes the Data Integration Toolbox
Today’s organizations have incredible amounts of information to be managed, and in many cases it is quickly spiraling out of control. To address the emerging

customer data base  Evolution: Why a Comprehensive Data Management Platform Supersedes the Data Integration Toolbox Today’s organizations have incredible amounts of information to be managed, and in many cases it is quickly spiraling out of control. To address the emerging issues around managing, governing, and using data, organizations have been acquiring quite a toolbox of data integration tools and technologies. One of the core drivers for these tools and technologies has been the ever-evolving world of the data Read More...
How to Achieve a Great--and Profitable--Customer Experience
Learn how to deliver superior customer service in How to Achieve a Great and Profitable Customer Experience.

customer data base  it‘s all about the customer experience. How does your company stack up? Learn how to deliver superior customer service in How to Achieve a Great—and Profitable—Customer Experience . You''ll discover what it takes to have customers who spend more pay higher rates remain loyal to your company champion your brand to friends, peers, and business associates Find out how to out-perform your competition where it matters the most. Download your PDF copy of How to Achieve a Great—and Profitable—Customer E Read More...
Considerations for Owning versus Outsourcing Data Center Physical Infrastructure
When faced with the decision of upgrading an existing data center, building new, or leasing space in a retail colocation data center, there are both

customer data base  for Owning versus Outsourcing Data Center Physical Infrastructure When faced with the decision of upgrading an existing data center, building new, or leasing space in a retail colocation data center, there are both quantitative and qualitative differences to consider. The 10-year TCO may favor upgrading or building over outsourcing; however, this paper demonstrates that the economics may be overwhelmed by a business’ sensitivity to cash flow, cash crossover point, deployment timeframe, Read More...
Appliance Power: Crunching Data Warehousing Workloads Faster and Cheaper than Ever
Appliances are taking up permanent residence in the data warehouse (DW). The reason: they are preconfigured, support quick deployment, and accelerate online

customer data base  Power: Crunching Data Warehousing Workloads Faster and Cheaper than Ever Appliances are taking up permanent residence in the data warehouse (DW). The reason: they are preconfigured, support quick deployment, and accelerate online analytical processing (OLAP) queries against large, multidimensional data sets. Discover the core criteria you should use to evaluate DW appliances, including performance, functionality, flexibility, scalability, manageability, integration, and extensibility. Read More...
TCO Analysis of a Traditional Data Center vs. a Scalable, Containerized Data Center
Standardized, scalable, pre-assembled, and integrated data center facility power and cooling modules provide a total cost of ownership (TCO) savings of 30

customer data base  Analysis of a Traditional Data Center vs. a Scalable, Containerized Data Center Standardized, scalable, pre-assembled, and integrated data center facility power and cooling modules provide a total cost of ownership (TCO) savings of 30% compared with traditional, built-out data center power and cooling infrastructure. Avoiding overbuilt capacity and scaling the design over time contributes to a significant percentage of the overall savings. This white paper provides a quantitative TCO analysis of the Read More...
Data Migration Management: A Methodology to Sustaining Data Integrity for Going Live and Beyond
For many new system deployments, data migration is one of the last priorities. Data migration is often viewed as simply transferring data between systems, yet

customer data base  Migration Management: A Methodology to Sustaining Data Integrity for Going Live and Beyond For many new system deployments, data migration is one of the last priorities. Data migration is often viewed as simply transferring data between systems, yet the business impact can be significant and detrimental to business continuity when proper data management is not applied. By embracing the five phases of a data migration management methodology outlined in this paper, you can deliver a new system with Read More...
Data Storage in the Cloud-Can you Afford Not To?
Storing data in the cloud using Riverbed Technology’s Whitewater cloud storage gateway overcomes a serious challenge for IT departments: how to manage the vast,

customer data base  Storage in the Cloud-Can you Afford Not To? Storing data in the cloud using Riverbed Technology’s Whitewater cloud storage gateway overcomes a serious challenge for IT departments: how to manage the vast, and ever-growing, amount of data that must be protected. This paper makes the business case for cloud storage, outlining where capital and operational costs can be eliminated or avoided by using the cloud for backup and archive storage. Read More...
Addressing the Complexities of Remote Data Protection
As companies expand operations into new markets, the percentage of total corporate data in remote offices is increasing. Remote offices have unique backup and

customer data base  the closest contact with customers and business partners and therefore can have a dramatic impact on the success of the business. Analysts estimate that there are more than four million remote offices in the United States alone. Many of these offices run autonomously from headquarters and are responsible for managing their own operations - including protecting and retaining the electronic information that they generate. Ignoring the protection and recovery needs of this remotely stored data is simply not Read More...
Operationalizing the Buzz: Big Data 2013
The world of Big Data is maturing at a dramatic pace and supporting many of the project activities, information users and financial sponsors that were once the

customer data base  the Buzz: Big Data 2013 The world of Big Data is maturing at a dramatic pace and supporting many of the project activities, information users and financial sponsors that were once the domain of traditional structured data management projects. Research conducted by Enterprise Management Associates (EMA) and 9sight Consulting makes a clear case for the maturation of Big Data as a critical approach for innovative companies. The survey went beyond simple questions of strategy, adoption, and Read More...
Thinking Radically about Data Warehousing and Big Data: Interview with Roger Gaskell, CTO of Kognitio
Managing data—particularly in large numbers—still is and probably will be the number one priority for many organizations in the upcoming years. Many of the

customer data base  Kognitio has helped numerous customers survive the big data phenomenon—analyze whatever, whenever—and get answers to complex questions in sub-second response times. It is the in-memory and MPP feature set of the database that drives this performance. 9.   How do you imagine the BI space in 10 years? I foresee an interesting landscape developing over the next decade, one in which large Hadoop clusters process and store every possible piece of data that an organization can collect, and where Read More...

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