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6 Key Elements-A Guide to Delivering a Consistent Outstanding Customer Experience in the Contact Centre and Beyond
Customers are the lifeblood of any business, and receiving quality customer service is a major factor in their purchasing decisions. There are six key elements
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Contact Center Buyer's Guide
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Social CRM: Customer Relationship Management in the Age of the Socially-empowered Customer
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Contact Centre Virtualisation
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Companies implement a customer relationship management (CRM) system to balance increasing revenue, decreasing costs, while enhancing the customer experience
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