X
Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
Get free sample report

Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
Compare Now
 

 customer contact software

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Business Process Outsourcing (BPO)

Business process outsourcing (BPO) services manage critical front- and back-office processes that can include human resources and accounting as well as customer-related services such as contact center services. 

Evaluate Now

Documents related to » customer contact software

Moxie Software-Promoting Social and Multichannel Customer Service


Moxie Software hopes to instill, well, the “moxie to be social” mantra in its customers. Its software suite ensures that the proverbial “voice of the customer” can be heard—it gives organizations the ability to respond quickly and effectively to build customer loyalty and satisfaction by connecting customers with the right people in organizations at the right time. As part of the push to focus on

customer contact software  benefit from a broader customer access to multichannel contact centers. Moxie is also discussing more direct Skype integration with Microsoft (as mentioned earlier, Skype is a customer of Moxie). TEC: What is your take on Netbreeze and MarketingPilot within Microsoft Dynamics CRM , i.e., are these overlapping capabilities with those of yours, or, on the contrary, potentially complementary capabilities? DL: MarketingPilot''s capabilities and market are complementary to Moxie’s solution set. Moxie does Read More

5-step CRM Software Selection Guide: A Pragmatist’s Guide to CRM Software Selections


Selecting a new enterprise customer relationship management (CRM) solution is an undertaking that requires careful planning and managed execution. And in fact, there are a number of common mistakes that organizations make. Failing to execute the selection process in an objective and structured fashion can be an expensive financial mistake—as well as a fatal hit to your professional reputation.

customer contact software  , Marketing Management and Customer Support. Each core module is then broken down into the major sub-processes. For example, SFA breaks down into Account Management, Contact Management, Activity Management, Opportunity Management and Sales Forecasting. CALL SCRIPTS Customizable call scripts permit user-defined questions, permissible answers and scoring Ability to categorize call scripts by script type and sub-type Ability to script openings, narratives, questions/ answers and closing remarks Ability to Read More

KANA Software and Ciboodle Join Forces for Customer Experience Perfection


The multi-channel customer experience management software market represents an attractive US$5 billion-plus market opportunity, which IDC recently forecast to grow at between 5 to 12 percent through 2015 (a 6 percent compound annual growth rate [CAGR]) within the larger overall customer relationship management (CRM) space. To that end, in July 2012, KANA Software, a longstanding customer service

customer contact software  modules, they have approached customer service from the following two different positions of strength: Ciboodle has built a reputation providing Contact Center, Agent Desktop, Business Process Management (BPM) , Dynamic Case Management solutions, and more recently Social Communities. Its competitors would often be case management and BPM-oriented companies, such as Pegasystems and Microsoft Dynamics CRM (and its partner add-on solutions). For more information, see the TEC article Sword Ciboodle—One Read More

6 Key Elements-A Guide to Delivering a Consistent Outstanding Customer Experience in the Contact Centre and Beyond


Customers are the lifeblood of any business, and receiving quality customer service is a major factor in their purchasing decisions. There are six key elements that can help distinguish your organization’s product or service from your competitors. By applying these key elements, you can unlock the lifetime value of your customers and build an outstanding referral platform for future growth.

customer contact software  Delivering a Consistent Outstanding Customer Experience in the Contact Centre and Beyond Six Key Elements to Delivering a Consistent Outstanding Customer Experience in the Contact Centre and Beyond If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Acquired by Consona Corporation in 2006, Onyx Software had always been a strong player in the CRM marketplace, consistently maintaining a vision around product quality and leading-edge Read More

How 5 Companies Increased Revenue and Profitability with Leadership and Customer Relationship Management Software


Small to medium businesses (SMB) want to stay competitive, increase revenue, and remain profitable at the same time. This can be a challenge. Whether companies find this challenging because of a slow economy, market saturation, or other reasons, many companies are re-evaluating business strategies and internal processes to overcome these obstacles. For many successful companies, creating a customer-focused business strategy was the first step. Learn how leadership and customer relationship management software can help breed corporate success.

customer contact software  aleading provider of innovative customer relationship management (CRM) and contact management solutions that help small to medium sized enterprises improve sales, streamline marketing, and enhance customer service. Maximizer Software has helped over 5,000 Maximizer Enterprise TM customers and over one million Maximizer TM users grow their business by building profitable customer relationships with award-winning solutions. Maximizer Software is a global organization with Reseller Business Partners and Read More

CHAMPS Software, Inc.


Champs Software, Inc. is focused on creating and implementing software solutions that enable large enterprises to optimize the life cycles of their capital assets.

customer contact software  eam, facilities maintenance, inventory control, work management,applications champs,bpcs champs,champs cmms ppt,champs maintenance tutorial,champs software,champs software resume,champs software resume,cmms,e champs software,e champs solutions Read More

Excel Software


Excel Software delivers professional software tools to thousands of users worldwide. Learn about system modeling, requirements management, software design, programming, protection & licensing, online activation, order processing and shopping carts.

customer contact software   Read More

Software Test Tools Software Evaluation Report


Tools exist to support software testing at all stages of a project. Some vendors offer an integrated suite that will support testing and development throughout a project's life, from gathering requirements to supporting the live system. Some vendors concentrate on a single part of that life cycle. The software test tools Software Evaluation Report provides functional criteria you might expect from a testing tool, the infrastructure that supports the tool, and an idea of the market position of the vendor.

customer contact software   Read More

CARL Software


Founded in 1985, CARL Software specializes in computerized maintenance management systems (CMMSs) and enterprise asset management (EAM) software. The company is headquartered in Limonest (France), with offices in Paris (France), and international offices in Canada, Germany, Italy, Spain, and the United States (US).

customer contact software   Read More

Expandable Software


Founded in 1983, Expandable Software, Inc. develops, markets, and supports an integrated manufacturing enterprise resource planning (ERP). The company's implementation process is performed exclusively with direct employees of the company. Expandable's customers-which range from start-ups to growing manufacturers with annual revenues approaching the billion-dollar mark-manufacture a variety of products including medical devices, electronics, and consumer goods. Expandable is headquartered in Santa Clara, California (US), with offices in California (US), Medway, Massachusetts (US), and New Albany, Ohio (US).

customer contact software  of the company. Expandable''s customers-which range from start-ups to growing manufacturers with annual revenues approaching the billion-dollar mark-manufacture a variety of products including medical devices, electronics, and consumer goods. Expandable is headquartered in Santa Clara, California (US), with offices in California (US), Medway, Massachusetts (US), and New Albany, Ohio (US). Read More

Cezanne Software


Cézanne Software provides human capital planning (HCM) and management software, and develops and designs solutions that enable organizations to better plan and optimize the human side of their business. The company’s focus is to provide the business owner with people-centered solutions to manage the execution and evolution of business processes that are critical for the organization's success. The privately held company's North American headquarters are in Boston, Massachusetts (US). Cézanne Software is a global software vendor with more than 300 company clients in Europe, North America, Latin America, and West Africa.

customer contact software  Performance Review, Compensation, EMP, Employee Performance Management, HR, Human Capital, Human Resource Management, People Manangement, Talent Management,cezanne,Cézanne,cezanne software,cézanne software,cezanne software donatello bianco,cezanne software ipo,HRMS,human capital management software,human capital management solutions,human capital management systems,human capital software,human capital solution,human capital solutions,human capital systems,human capital technology,human resources software solutions,management of human capital,managing human capital,strategic human capital management Read More

Everest Software Inc.


Founded in 1994, Everest Software is a privately-held, multinational software company headquartered in Dulles, Virginia (US). Everest Software has nearly 300 employees. The company has developed Everest, a business management solution for small and mid-size businesses in the wholesale, distribution, retail, and e-commerce industries. Over 3,000 small business in 49 countries use Everest, which was the winner of the 2004 SIIA Codie Award for Best Business Software Product. In 2009, Everest was acquired by Versata Enterprises. Versata revitalizes best-of-breed companies for the sake of customer success, often extending and evolving products for the long term. The current reach of Versata’s companies is broad and the family grows each year through the acquisition of additional leading solution providers.

customer contact software  for the sake of customer success, often extending and evolving products for the long term. The current reach of Versata’s companies is broad and the family grows each year through the acquisition of additional leading solution providers. Read More

Global Software


Established in 1981, Global Software, Inc. is a privately owned company located in Raleigh, North Carolina (US). Their analytics suite, which includes Spreadsheet Server, Executive DASH, Cost Analyzer, and Budget Manager, is compatible with enterprise resource planning packages such as BPCS, Infinium, MOVEX, Oracle®, SAP®, Jack Henry, and J.D. Edwards, and runs on iSeries/AS/400, Oracle®, SQL Server, and Microsoft Access DB. With over over 1,000 customers and 3,500 installations worldwide, Global Software’s products are used in 39 countries. Global's European headquarters are in London, UK, and they have distributors in the United Kingdom, Canada, Australia, Italy, Spain, Mexico, New Zealand, Germany, Switzerland, France, Denmark, and Israel.

customer contact software  With over over 1,000 customers and 3,500 installations worldwide, Global Software’s products are used in 39 countries. Global''s European headquarters are in London, UK, and they have distributors in the United Kingdom, Canada, Australia, Italy, Spain, Mexico, New Zealand, Germany, Switzerland, France, Denmark, and Israel. Read More

Enterprise Software Selection Guide


Selecting an enterprise software solution takes time, energy, and resources. During the selection process, vendors present their products and services in the best possible light, leaving you to separate real functionality from marketing hype. In this guide, you’ll discover a three-phase methodology for objectively researching, evaluating, and selecting the best software solutions for your company.

customer contact software  enterprise email software,enterprise architecture software,enterprise backup software,enterprise security software,microsoft enterprise software,enterprise software solutions,enterprise collaboration software,enterprise architect software,enterprise software systems,enterprise search software,best enterprise backup software,what is enterprise software,enterprise payroll software,enterprise software company,enterprise planning software Read More

GFI Software


GFI is a leading software developer that provides a single source for network administrators to address their network security, content security and messaging needs. With award-winning technology, an aggressive pricing strategy and a strong focus on small-to-medium sized businesses

customer contact software  anti-spam,anti-virus,content security,fax server,Microsoft Exchange,network monitoring,network monitoring software,network security,port scanner,spam filter Read More