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摘要:
Consumer packaged goods manufacturers have to measure the most important metric of all: orders delivered on time, in full.
To accomplish this requires sophisticated inventory management and optimization tools for the consumer goods supply chain. (...)
相关的摘录
customer consumer:
Consumer packaged goods manufacturers have to measure the most important metric of all: orders delivered on time, in full.
To accomplish this requ...
发表于:
2006-05-26
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摘要:
To ensure a positive customer experience, companies must first learn what their customer values, and then determine how they
are measuring up to those values. Obtaining and taking action on customer feedback is what customer experience management
is all about. (...)
相关的摘录
customer consumer:
To ensure a positive customer experience, companies must first learn what their customer values, and then determine how they
are measuring up to t...
发表于:
2007-02-28
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摘要:
In an effort to improve the state of consumer privacy, Federal Reserve Board, the Federal Deposit Insurance Corporation (FDIC),
the Office of the Comptroller of the Currency (OCC), and the Office of Thrift Supervision, on January last year announced
that they have put together joint guidelines to safegua (...)
相关的摘录
customer consumer:
In an effort to improve the state of consumer privacy, Federal Reserve Board, the Federal Deposit Insurance Corporation (FDIC),
the Office of the ...
发表于:
2002-02-09
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摘要:
Traditionally, the consumer packaged goods supply has been driven to market mostly by upstream manufacturers. But progressive
companies are realizing the enduring value of being driven by the market, and they are starting to use demand as a guiding
light. (...)
相关的摘录
customer consumer:
Traditionally, the consumer packaged goods supply has been driven to market mostly by upstream manufacturers. But progressive
companies are realiz...
发表于:
2009-08-26
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摘要:
Business process automation is all very well and good. After all, nothing succeeds like success, especially automated success.
But what is the effect of automation on the consumer, that most unpredictable of systems? (...)
相关的摘录
customer consumer:
Business process automation is all very well and good. After all, nothing succeeds like success, especially automated success.
But what is the eff...
发表于:
2006-06-09
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摘要:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical framework, sales and marketing strategies, including Internet strategies, and customer satisfaction metrics
will create a smooth running CRM machine in your compan (...)
相关的摘录
customer consumer:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical fram...
发表于:
2005-02-17
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摘要:
Major vendors are noting the growing demand for software as a service. However, smaller providers are forging new ground
by offering services for inventory and collaborative planning. (...)
相关的摘录
customer consumer:
Major vendors are noting the growing demand for software as a service. However, smaller providers are forging new ground by
offering services for ...
发表于:
2006-03-16
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相关的摘录
customer consumer:
... A white paper’s purpose is to educate the reader, who is the potential customer/consumer
of a particular industry’s service or product. ...
发表于:
2007-11-30
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摘要:
Most retailers might say that they are customer-centric, but what does that really mean? After all, there is a huge difference
between simply serving a customer and centering on a customer's specific needs and satisfaction. (...)
相关的摘录
customer consumer:
Most retailers might say that they are customer-centric, but what does that really mean? After all, there is a huge difference
between simply serv...
发表于:
2006-06-23
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摘要:
Developing the competitive edge involves information gathering and communicating. Using a continuous feedback loop that incorporates
sales, service, and customer satisfaction, will help you realize the benefits of a CRM system. (...)
相关的摘录
customer consumer:
Developing the competitive edge involves information gathering and communicating. Using a continuous feedback loop that incorporates
sales, servic...
发表于:
2005-02-16
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摘要:
Surado Solutions aims to provide a complete customer relationship management suite. We'll analyze Surado CRM 5.0 from the
perspectives of core functionality, its distinguishing factors, and the challenges users may face when considering the Surado
solution. (...)
相关的摘录
customer consumer:
Surado Solutions aims to provide a complete customer relationship management suite. We'll analyze Surado CRM 5.0 from
the perspectives of core fun...
发表于:
2006-08-17
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摘要:
Mid-sized companies have the agility of small businesses, and are resource-rich enough to handle CRM implementation. However,
without comprehensive planning, attainable objectives, metrics, and check points mid-sized companies will not realize success
and full potential from their CRM system. (...)
相关的摘录
customer consumer:
Mid-sized companies have the agility of small businesses, and are resource-rich enough to handle CRM implementation. However,
without comprehensiv...
发表于:
2005-02-14
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摘要:
Growing customer sophistication and lifetime value means managing customer behavior is key to long-term profitability. Customer
profitability and customer behavior metrics enable an organization to create alignment within the go to market process, while
other metrics aid in decision-making. (...)
相关的摘录
customer consumer:
Growing customer sophistication and lifetime value means managing customer behavior is key to long-term profitability. Customer
profitability and ...
发表于:
2006-03-21
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摘要:
There is a disconnect between marketing and sales. Marketing is focused on the consumer experience while sales is all about
the merchandise. Technologies, such as auto identification technologies, radio frequency identification, sensors, and voice
activated technologies, may be able to narrow this gap. (...)
相关的摘录
customer consumer:
... The revolving door of retail turned by the anonymous consumer. Not much there about
the customer experience—one customer at a time. ...
发表于:
2006-02-23
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摘要:
Most retailers might say that they are customer-centric, but what does that really mean? After all, there is a huge difference
between simply serving a customer and centering on a customer's specific needs and satisfaction. (...)
相关的摘录
customer consumer:
Most retailers might say that they are customer-centric, but what does that really mean? After all, there is a huge difference
between simply serv...
发表于:
2006-06-23
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摘要:
The classic bull-whip effect means that the further a supplier is removed from the end consumer, the worse are the fluctuations
in demand that they see. This has led many to recommend an n-tier approach to demand management, where everyone gets visibility
to the end-customer demand at the same time. In p (...)
相关的摘录
customer consumer:
The classic bull-whip effect means that the further a supplier is removed from the end consumer, the worse are the fluctuations
in demand that the...
发表于:
2004-12-23
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摘要:
e-Commerce initiatives that are launched without a clear vision of how customers are engaged and what they experience carry
significant risk of failure. Of equal importance is a clear understanding of the degree to which web-based customer interactions
are integrated across the organization. (...)
相关的摘录
customer consumer:
e-Commerce initiatives that are launched without a clear vision of how customers are engaged and what they experience carry
significant risk of fa...
发表于:
2002-04-16
-
摘要:
Developing the competitive edge involves information gathering and communicating. Using a continuous feedback loop that incorporates
sales, service, and customer satisfaction, will help you realize the benefits of a CRM system. (...)
相关的摘录
customer consumer:
Developing the competitive edge involves information gathering and communicating. Using a continuous feedback loop that incorporates
sales, servic...
发表于:
2005-02-16
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摘要:
For some reason, once a product moves into the retail channel, most manufacturers lose control. The retailer abdicates responsibility.
When faced with a problem, the consumer is alone! What happened to the lifetime value of the customer? This article examines
the lapses and promises in providing service (...)
相关的摘录
customer consumer:
For some reason, once a product moves into the retail channel, most manufacturers lose control. The retailer abdicates responsibility.
When faced ...
发表于:
2004-11-02
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摘要:
Formerly the SCP market leader, Manugistics has witnessed its market position erode steadily over the last several years
in favor of newcomers to the market. Although a recent restructuring has brought new management and a leaner organization,
it remains to be seen whether Manugistics can return to long (...)
相关的摘录
customer consumer:
Formerly the SCP market leader, Manugistics has witnessed its market position erode steadily over the last several years in
favor of newcomers to ...
发表于:
1999-08-01