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Abstract:
As with all things, there’s a good side and a bad side—the Internet is no different. Although it improves communication between
businesses and customers, it can also overwhelm customers that are bombarded with marketing e-mails on a daily basis. Customers
want more convenient contact channels. Smart (...)
Excerpt related to
customer communication management:
... this and are responding by adopting a multichannel approach to customer relationship
management (CRM). Download <strong>Customer Communication: Managing
the ...
Published:
2010-03-11
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Abstract:
Customer Relationship Management: Putting Customers at the Center of the Business.IT Reports and Other Package to Use In Your
Complex System of Customer Relationship Management. No longer are customers simply sideline participants. Organizations are
empowering them with a wealth of knowledge to engage in (...)
Excerpt related to
customer communication management:
Customer Relationship Management: Putting Customers at the Center of the Business.IT Reports and Other Package to Use In Your
Complex System of Cus...
Published:
2010-03-11
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Abstract:
Interwoven has grown from a web content management vendor to an enterprise content management (ECM) vendor providing a full
suite of ECM components. With this suite, it helps its clients provide the ultimate customer experience. (...)
Excerpt related to
customer communication management:
Interwoven has grown from a web content management vendor to an enterprise content management (ECM) vendor providing a full
suite of ECM component...
Published:
2006-08-07
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Abstract:
Next generation networks may eventually allow us to interact with the world in a way compatible with how we live. This would
have the greatest impact on our ability to add value to the people we do business with. (...)
Excerpt related to
customer communication management:
Next generation networks may eventually allow us to interact with the world in a way compatible with how we live. This would
have the greatest imp...
Published:
2006-10-24
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Abstract:
Mid-sized companies have the agility of small businesses, and are resource-rich enough to handle CRM implementation. However,
without comprehensive planning, attainable objectives, metrics, and check points mid-sized companies will not realize success
and full potential from their CRM system. (...)
Excerpt related to
customer communication management:
Mid-sized companies have the agility of small businesses, and are resource-rich enough to handle CRM implementation. However,
without comprehensiv...
Published:
2005-02-14
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Abstract:
Your Challenge: Get Decision Makers' Approval for Deploying Customer Relationship Management Effectively: Beyond Implementation.Specific,
Measurable, Achievable, Relevant and Time-Bound. A customer relationship management (CRM) solution is now a standard business
requirement. With origins as a system for (...)
Excerpt related to
customer communication management:
Your Challenge: Get Decision Makers' Approval for Deploying Customer Relationship Management Effectively: Beyond Implementation.Specific,
Measurabl...
Published:
2010-03-11
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Abstract:
Developing the competitive edge involves information gathering and communicating. Using a continuous feedback loop that incorporates
sales, service, and customer satisfaction, will help you realize the benefits of a CRM system. (...)
Excerpt related to
customer communication management:
Developing the competitive edge involves information gathering and communicating. Using a continuous feedback loop that incorporates
sales, servic...
Published:
2005-02-16
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Abstract:
Business Community Management. Reports and Other Computer Software to Use In Your Dynamic System Related to a Business Community
Management. To adapt your supply chain communication process to the demands posed by changing customer expectations, volume
increases, and multiple communication formats, automa (...)
Excerpt related to
customer communication management:
Business Community Management. Reports and Other Computer Software to Use In Your Dynamic System Related to a Business Community
Management. To ada...
Published:
2010-03-11
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Abstract:
Bad data threatens the usefulness of the information you have about your customers. Poor data quality undermines customer
communication and whittles away at profit margins. It can also create useless information in the form of inaccurate reports
and market analyses. As companies come to rely more and mor (...)
Excerpt related to
customer communication management:
... about your customers. Poor data quality undermines customer communication
and whittles away at profit margins. It can also create ...
Published:
2010-03-11
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Abstract:
In marketing, customer lifetime value (CLV) is the present value of the future cash flows attributed to a customer relationship.
Using CLV as a metric tends to place a greater emphasis on customer service and long-term customer satisfaction than on short-term
sales. Find out how to calculate CLV and why (...)
Excerpt related to
customer communication management:
... Source: Alterian. Document Type: White Paper Description: In marketing, customer lifetime
value (CLV) is the present value of the future cash flows attributed ...
Published:
2010-03-11
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Abstract:
Amdocs recently announced a complete revamp of its marketing philosophy and its offering to its customers, which it believes
to be the most important shift since the company's initial public offering in 1998. (...)
Excerpt related to
customer communication management:
Amdocs recently announced a complete revamp of its marketing philosophy and its offering to its customers, which it believes
to be the most import...
Published:
2005-08-04
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Abstract:
Mid-sized companies have the agility of small businesses, and are resource-rich enough to handle CRM implementation. However,
without comprehensive planning, attainable objectives, metrics, and check points mid-sized companies will not realize success
and full potential from their CRM system. (...)
Excerpt related to
customer communication management:
Mid-sized companies have the agility of small businesses, and are resource-rich enough to handle CRM implementation. However,
without comprehensiv...
Published:
2005-02-14
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Abstract:
SAN JOSE, Calif.--(BUSINESS WIRE)--Dec. 20, 1999-- Cisco Systems, Inc. today announced that its recently released Cisco eMail
Manager, an enterprise- and service provider-class solution for managing high volumes of customer inquiries submitted to company
mailboxes or to a Web site, has been chosen by bra (...)
Excerpt related to
customer communication management:
SAN JOSE, Calif.--(BUSINESS WIRE)--Dec. 20, 1999-- Cisco Systems, Inc. today announced that its recently released Cisco eMail
Manager, an enterpri...
Published:
2000-01-03
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Abstract:
Social Media and Customer Experience Feedback.Search for Articles and Other Solutions to Characterize Your Comparison In Relation
To Social Media and Customer Experience Feedback. Twitter, Facebook, LinkedIn, and blogs are just a few Internet services
that make up the new growing digital world called soci (...)
Excerpt related to
customer communication management:
Social Media and Customer Experience Feedback.Search for Articles and Other Solutions to Characterize Your Comparison In Relation
To Social Media a...
Published:
2010-03-11
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Abstract:
Customer relationship management (CRM) can be a tool for positive change in businesses' operations. Or CRM can—unintentionally—cause
a host of problems, from lost employee time to lost customer data. But with the right information, implementing CRM allows
evolution without the upset of revolution. (...)
Excerpt related to
customer communication management:
Customer relationship management (CRM) can be a tool for positive change in businesses' operations. Or CRM can—unintentionally—cause
a host of pro...
Published:
2007-09-24
-
Excerpt related to
customer communication management:
... the importance of all types of communication at each ... the main phases
of project management listed below ... obtain both internal and external customer
satisfaction. ...
Published:
2008-04-04
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Abstract:
Customer Process Management: The Real-time Enterprise Depends On the Merging of CRM and BPM. Templates and Other Software
Program to Use In Your System Merging of CRM and BPM. Customer-facing processes are challenging to manage because they are
always changing. Conventional workflow automation and stand-a (...)
Excerpt related to
customer communication management:
Customer Process Management: The Real-time Enterprise Depends On the Merging of CRM and BPM. Templates and Other Software
Program to Use In Your Sy...
Published:
2010-03-11
-
Excerpt related to
customer communication management:
... this final installment of the Project Management Communication series,
we ... decisions on IT With PPM, management can make ... on a job function,
like customer service ...
Published:
2008-04-28
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Abstract:
Business Agility for Communication Services Providers: a Few Simple Steps are a Great Way to Start. Download Free Technology
Study White Papers In Relation to Business Agility for Communication Services Providers. In today’s market, customers have
no patience for companies that let their size and comple (...)
Excerpt related to
customer communication management:
Business Agility for Communication Services Providers: a Few Simple Steps are a Great Way to Start. Download Free Technology
Study White Papers In ...
Published:
2010-03-11
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Abstract:
Recession? Steal Market Share by Increasing Customer Service!Secure Documents and Other Dynamic System to Use In Your Organization
of Steal Market Share by Increasing Customer Service. During a recession, don’t follow the cost-cutting crowd. Of course,
be frugal, but in areas that don’t touch the cust (...)
Excerpt related to
customer communication management:
Recession? Steal Market Share by Increasing Customer Service!Secure Documents and Other Dynamic System to Use In Your Organization
of Steal Market ...
Published:
2010-03-11