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Abstract:
Most retailers might say that they are customer-centric, but what does that really mean? After all, there is a huge difference
between simply serving a customer and centering on a customer's specific needs and satisfaction. (...)
Excerpt related to
customer centric:
Most retailers might say that they are customer-centric, but what does that really mean?
After all, there is a huge difference between simply serv...
Published:
2006-06-23
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Abstract:
Companies implement a customer relationship management (CRM) system to balance increasing revenue, decreasing costs, while
enhancing the customer experience. However, many implementations fail to do this. Companies, however, can meet these goals
by implementing a customer-centric CRM. In this system, all (...)
Excerpt related to
customer centric:
Customer-centric CRM. ... However, many implementations fail to do this.
Companies, however, can meet these goals by implementing a customer-centric CRM. ...
Published:
2010-03-11
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Abstract:
The insurance industry’s turn from an underwriting-oriented vision to a customer-centric view has been painfully slow. Success
isn’t just a matter of delivering superior products and services, but of incorporating customer insight into enterprise strategy
on an ongoing basis. Learn how you can use yo (...)
Excerpt related to
customer centric:
The insurance industry’s turn from an underwriting-oriented vision to a customer-centric
view has been painfully slow. Success isn’t just a matter... ...
Published:
2010-03-11
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Abstract:
Most retailers might say that they are customer-centric, but what does that really mean? After all, there is a huge difference
between simply serving a customer and centering on a customer's specific needs and satisfaction. (...)
Excerpt related to
customer centric:
Most retailers might say that they are customer-centric, but what does that really mean?
After all, there is a huge difference between simply serv...
Published:
2006-06-23
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Abstract:
Focusing on the customer is not new. But some companies are going deeper into a customer experience management strategy to
become customer-centric. Can you manage every part of the interaction and experience your customers have with your company?
Learn how to develop a customer-centric approach that will (...)
Excerpt related to
customer centric:
Focusing on the customer is not new. But some companies are going deeper into a customer
experience management strategy to become customer-centric... ...
Published:
2010-03-11
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Abstract:
The new focus for business leaders is customer advocacy, soon to become the most important strategic initiative for cutting-edge,
forward-thinking companies. A crucial department in the company is thus the customer contact center, as it plays a pinnacle
role in branding, corporate image, and customer lif (...)
Excerpt related to
customer centric:
Customer Advocacy Part I: Creating the Business Case for Customer-centric
Companies With Fanatical Customer Advocates. Source: Hitachi ...
Published:
2010-03-11
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Abstract:
Customer Relationship Management: Putting Customers at the Center of the Business.IT Reports and Other Package to Use In Your
Complex System of Customer Relationship Management. No longer are customers simply sideline participants. Organizations are
empowering them with a wealth of knowledge to engage in (...)
Excerpt related to
customer centric:
Customer Relationship Management: Putting Customers at the Center of the Business.IT Reports and Other Package to Use In Your
Complex System of Cus...
Published:
2010-03-11
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Abstract:
Amdocs recently announced a complete revamp of its marketing philosophy and its offering to its customers, which it believes
to be the most important shift since the company's initial public offering in 1998. (...)
Excerpt related to
customer centric:
Amdocs recently announced a complete revamp of its marketing philosophy and its offering to its customers, which it believes
to be the most import...
Published:
2005-08-04
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Abstract:
Despite technological advances, users are dissatisfied with customer relationship management (CRM) systems. Ambiguous terms
do not provide the vocabulary for concrete action and measurable expectations. Thus, CRM is perceived to be about intangibles,
and is approached with a let's-hope–for-the-best men (...)
Excerpt related to
customer centric:
Despite technological advances, users are dissatisfied with customer relationship management (CRM) systems. Ambiguous terms
do not provide the voc...
Published:
2008-09-29
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Abstract:
An alarming number of companies get on the wrong track when creating a customer relationship management (CRM) vision. Outlined
here are four steps that take the mystery out of what makes an effective CRM vision. The secret? It’s all about people and
relationships. (...)
Excerpt related to
customer centric:
An alarming number of companies get on the wrong track when creating a customer relationship management (CRM) vision. Outlined
here are four steps...
Published:
2009-09-16
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Abstract:
Business Process Overview: Warehousing Solutions. Search for Solutions and Other Software to Delineate Your Limits In Relation
To Warehousing Solutions. Successful customer experiences change the competitive landscape by separating your company from
the competition. Industry wisdom thus has companies focu (...)
Excerpt related to
customer centric:
... However, by executing a customer-centric strategy—with a clear process
enforced along every channel of customer interaction—you will tap into the emotions ...
Published:
2010-03-11
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Abstract:
Siperian's master data management and customer data integration (CDI) solutions allow organizations to consolidate, manage,
and customize customer-related data. The type of CDI hub implemented depends on the CDI environment's maturity, requirements,
and alignment with an organization's internal processes (...)
Excerpt related to
customer centric:
Siperian's master data management and customer data integration (CDI) solutions allow organizations to consolidate, manage,
and customize customer...
Published:
2007-03-23
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Abstract:
What does customer relationship management (CRM) mean to you? What is its value? Thousands of companies have ventured down
the CRM path—many successfully, and others not. The reason may lie in the fact that CRM is sometimes viewed incorrectly,
or may in fact be misunderstood. We provide some insigh (...)
Excerpt related to
customer centric:
Defining the Value of Customer Loyalty. Source: C2 CRM. Document Type: White Paper Description: What does
customer relationship management (CRM) mean to you? ...
Published:
2010-03-11
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Abstract:
Customer relationship management (CRM) is a customer-centric business strategy—not a technology. However, IT is a critical
element of this strategy, not just to understand customer needs but to reshape business processes to meet customer expectations
and empower employees to best serve the customer. Le (...)
Excerpt related to
customer centric:
Customer relationship management (CRM) is a customer-centric business strategy—not
a technology. However, IT is a critical element of this strateg... ...
Published:
2010-09-08
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Abstract:
WorkWise's business model is all about 'loving the customer'. A recent visit to their Customer Conference showed us the
business plan in action. Is it time for other companies to consider this model? (...)
Excerpt related to
customer centric:
WorkWise's business model is all about 'loving the customer'. A recent visit to their Customer Conference showed
us the business plan in action. ...
Published:
2003-06-05
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Abstract:
Just as back-office automation became critical for competitive success in the last half of the twentieth century, customer
relationship management (CRM) is today’s imperative for success. However, the key to creating business value with CRM is remembering
that business strategy and technology strategy (...)
Excerpt related to
customer centric:
Why CRM? The Business Case for Customer Relationship Management. ... The Business Case for
Customer Relationship Management</strong>. Comments: ...
Published:
2010-03-11
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Abstract:
Many consultants, vendors, and analysts today define CRM in terms of being a customer-centric business strategy that is enabled
by a set of applications that support customer-facing functions and management decision making. That may capture the essence
of what CRM is, but it does not begin to capture why (...)
Excerpt related to
customer centric:
Many consultants, vendors, and analysts today define CRM in terms of being a customer-centric
business strategy that is enabled by a set of applic...
Published:
2004-11-08
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Abstract:
The advent of social networking sites can help shed light into the dynamics of customer demand. Retailers can choose to tap
into consumer sentiment as expressed on social media networks and get personal with the right customers through the use of
sophisticated technology to turn “unstructured” sentim (...)
Excerpt related to
customer centric:
From Sentiment to Insight—How Social Networking Can Support Engaged, Customer‐Centric Retailing.
Source: SAP. Document Type: White ...
Published:
2010-12-23
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Excerpt related to
customer centric:
... ROI) analysis. This should come as no surprise when the industry is talking about being customer-centric.
Such attitudes conveniently ...
Published:
2007-12-18
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Abstract:
The era of Siebel's uncontested supremacy in the CRM market seems to be nearing the end. However, Siebel's idea of its Universal
Application Network seems innovative and should help the needs of the higher-end of the market, whose paramount concern have
been the enormous costs of integration and the gen (...)
Excerpt related to
customer centric:
The era of Siebel's uncontested supremacy in the CRM market seems to be nearing the end. However, Siebel's idea of
its Universal Application Netw...
Published:
2002-05-13