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摘要:
On July 25, Fourth Shift Corporation and SupplierMarket.com announced a partnership that will enable purchasing professionals
to locate ideal trading partners, submit RFQs for new contracts, and receive the results of reverse auctions, all from their
familiar Fourth Shift vendor operations, manufacturing (...)
相关的摘录
customer care:
On July 25, Fourth Shift Corporation and SupplierMarket.com announced a partnership that will enable purchasing professionals
to locate ideal trad...
发表于:
2000-08-14
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摘要:
Persistent delivered web-based sales support and customer service solutions to a broadband data and VOIP provider. We helped
our client rapidly build and deploy web front end systems for order entry, self-care, and customer care and also integrated
these systems with their fulfillment, inventory, and bil (...)
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customer care:
Comprehensive Operation Support Systems and Customer Care Solution. ...
Download <strong>Comprehensive Operation Support Systems and Customer Care Solution</strong>.
...
发表于:
2010-03-11
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摘要:
The Customer Care & Billing (CC&B) RFP Template covers industry-standard functional criteria of Customer Care & Billing that
can help you easily gather and prioritize your business needs in a simple and categorized excel document. More than a RFP
template, it is a working document that serves as a knowled (...)
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customer care:
Customer Care & Billing RFP Template. Customer Care
& Billing RFP Template The Customer Care & Billing RFP Template covers industry
...
发表于:
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摘要:
Fourth Shift claims to have grasped the requirements of its target market (SMEs) that wish to acquire most of their business
applications from a single source, even if they have to sacrifice some functionality. To that end, the company launched its
Complete Care program. Complete Care is possibly the mos (...)
相关的摘录
customer care:
Fourth Shift claims to have grasped the requirements of its target market (SMEs) that wish to acquire most of their business
applications from a s...
发表于:
2000-10-02
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摘要:
The Customer Care & Billing (CC&B) RFP Template for the Telecommunications Industry covers industry-standard functional criteria
of CC&B for the Telecommunications Industry that can help you easily gather and prioritize your business needs in a simple
and categorized excel document. More than a RFP templa (...)
相关的摘录
customer care:
Customer Care & Billing (CC&B) RFP Template for the Telecommunications Industry.
Customer Care & Billing (CC&B) RFP Template for ...
发表于:
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摘要:
Amdocs recently announced a complete revamp of its marketing philosophy and its offering to its customers, which it believes
to be the most important shift since the company's initial public offering in 1998. (...)
相关的摘录
customer care:
Amdocs recently announced a complete revamp of its marketing philosophy and its offering to its customers, which it believes
to be the most import...
发表于:
2005-08-04
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摘要:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical framework, sales and marketing strategies, including Internet strategies, and customer satisfaction metrics
will create a smooth running CRM machine in your compan (...)
相关的摘录
customer care:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical fram...
发表于:
2005-02-17
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摘要:
MAPICS remains a customer-focused organization with the mantra of helping customers in select verticals become world-class
manufacturers. (...)
相关的摘录
customer care:
MAPICS remains a customer-focused organization with the mantra of helping customers in select verticals become world-class
manufacturers.
发表于:
2003-10-11
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摘要:
Fourth Shift has been marking time. While Q3 2000 was almost breakeven due to a rigid cost curbing exercise, the unnerving
fact is the 24% license revenue decline compared to a year ago. (...)
相关的摘录
customer care:
Fourth Shift has been marking time. While Q3 2000 was almost breakeven due to a rigid cost curbing exercise, the unnerving
fact is the 24% license...
发表于:
2000-11-14
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摘要:
Amdocs believes its ICM strategy resonates with its customers, who, facing increased competition and price commoditization,
realize that they need to differentiate customers' experiences from the competition, to enhance customer loyalty and increases
profitability. (...)
相关的摘录
customer care:
Amdocs believes its ICM strategy resonates with its customers, who, facing increased competition and price commoditization,
realize that they need...
发表于:
2005-08-03
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摘要:
SumTotal Systems recently surveyed 10,000 directors of training from primarily US-based companies to learn how they’re pushing
outside their corporate walls to their partners and customers. Over 35 percent are currently training customers and partners
with learning management systems (LMSs). Find out w (...)
相关的摘录
customer care:
Trends in Training Your Extended Enterprise: Partners and Customers. Source: SumTotal Systems. Document Type: White Paper
Description ...
发表于:
2010-03-11
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相关的摘录
customer care:
... In my opinion, malpractice can also be found in customer relationship management (CRM).
... This is purely because customer service suffers down look. ...
发表于:
2010-06-14
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相关的摘录
customer care:
... When building it, we started with the criteria for customer care and
billing (CCB), which is the core activity of any utilities company. ...
发表于:
2009-09-22
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摘要:
ROI System is definitely a "user's vendor" that should raise the bar for customer care best practices amongst its competitors. (...)
相关的摘录
customer care:
ROI System is definitely a "user's vendor" that should raise the bar for customer care
best practices amongst its competitors.
发表于:
2003-06-04
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摘要:
Product lifecycle management (PLM) doesn't work, but it should. Industry's general approach and attitude to PLM mimics the
early days of customer relationship management (CRM) adoption, and lessons from that experience should help when tackling
the "ifs" and "hows" of PLM investment. (...)
相关的摘录
customer care:
Product lifecycle management (PLM) doesn't work, but it should. Industry's general approach and attitude to PLM mimics
the early days of customer ...
发表于:
2005-11-25
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摘要:
Amdocs Management Limited announced that it reached an agreement with Nortel Networks to acquire the assets of Nortel’s Clarify
business for US $200 million. Nortel is jettisoning business units that are not in line with its current vision. Who is Amdocs,
and what do they plan to do with their newly-a (...)
相关的摘录
customer care:
Amdocs Management Limited announced that it reached an agreement with Nortel Networks to acquire the assets of Nortel’s Clarify
business for US $2...
发表于:
2001-10-26
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摘要:
Wracked by negative earnings, shifting infrastructure, and pending litigation, Industri-Matematik International Corporation
(NASDAQ: IMIC) faces a difficult time in its history. The Stockholm-based Supply Chain Execution (SCE) vendor has experienced
a sharp decline in license revenues over the last four (...)
相关的摘录
customer care:
Wracked by negative earnings, shifting infrastructure, and pending litigation, Industri-Matematik International Corporation
(NASDAQ: IMIC) faces a...
发表于:
1999-10-01
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摘要:
Outsourcing Best Practices: a Primer on Outsourcing Governance. Get Free Reports Associated with Outsourcing Best Practices.
The cardinal sin of outsourcing governance is to focus entirely on the mechanics and the price. If you do that, you’ll squander
the true potential of the relationship. So spend th (...)
相关的摘录
customer care:
Outsourcing Best Practices: a Primer on Outsourcing Governance. Get Free Reports Associated with Outsourcing Best Practices.
The cardinal sin of ou...
发表于:
2010-03-11
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摘要:
January has marked increased PR activity at Fourth Shift, with mixed, bittersweet announcements. While 2000 was a disappointing
year, mostly owing to the 26.5% license revenue decline compared to a year ago, the latest product release and success in
markets outside of the reach of bigger competitors, bod (...)
相关的摘录
customer care:
January has marked increased PR activity at Fourth Shift, with mixed, bittersweet announcements. While 2000 was a disappointing
year, mostly owing...
发表于:
2001-02-06
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摘要:
Collaboration between Amdocs and SAS, if truly committed to by both, should make it possible to collect and analyze information
stored in these Amdocs' systems, and deliver the conclusions and recommendations to the operator's decision-makers in the
form of graphs and practical reports. (...)
相关的摘录
customer care:
Collaboration between Amdocs and SAS, if truly committed to by both, should make it possible to collect and analyze information
stored in these Am...
发表于:
2005-08-05