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Customer Care and Billing (CC&B)
Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediat...
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Documents related to » customer care solutions


Customer Care and Billing (CC&B)
Customer care and billing (CC@B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC@B software

customer care solutions  Care and Billing (CC&B) Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediation, provisioning, rating, reporting, financial systems, and billing for voice, data, content, and utility services. Read More...
Business Automation Solutions
Business Automation Solutions, Inc., (BAS) is a premier GoldMine CRM consultant and trainer. Since 1995, we’ve operated as a SMART (Sales, Marketing and

customer care solutions  your sales, marketing and customer service departments using GoldMine CRM technologies to collectively turn prospects into customers. Read More...
Fourth Shift Corporation: Working Overtime To Provide Complete Customer Care
Fourth Shift claims to have grasped the requirements of its target market (SMEs) that wish to acquire most of their business applications from a single source

customer care solutions  Overtime To Provide Complete Customer Care Fourth Shift Corporation: Working Overtime To Provide Complete Customer Care P.J. Jakovljevic - October 2, 2000 Vendor Summary Fourth Shift Corporation is a provider of Internet-enabled business applications almost exclusively for small and mid-market companies as well as divisions and subsidiaries of larger Global 2500 corporations. Founded in 1982 with headquarters in Minneapolis, MN, USA, Fourth Shift generated $69.2 million in revenue in fiscal 1999. Approxim Read More...
Customer Life Cycle Solutions: Strategic Alliances, Challenges, & User Recommendations
Collaboration between Amdocs and SAS, if truly committed to by both, should make it possible to collect and analyze information stored in these Amdocs'' systems,

customer care solutions  a strong leader in customer care and billing applications. With the Xchange acquisition (following its acquisition of Clarify), it could have theoretically positioned itself as an almost complete CRM solution in the communications arena. However, Xchange has turned out to be inadequate within Amdocs to offer the sort of support that CSPs require. As a result, most CSPs have been experimenting with data warehouses from Oracle , SAS, or Teradata , or have been using MA solutions from niche vendors such as U Read More...
Comprehensive Operation Support Systems and Customer Care Solution
Persistent delivered web-based sales support and customer service solutions to a broadband data and VOIP provider. We helped our client rapidly build and deploy

customer care solutions  Operation Support Systems and Customer Care Solution Persistent delivered web-based sales support and customer service solutions to a broadband data and VOIP provider. We helped our client rapidly build and deploy web front end systems for order entry, self-care, and customer care and also integrated these systems with their fulfillment, inventory, and billing systems using service oriented architecture (SOA). This resulted in improved end customer acquisition and satisfaction and improved time to market Read More...
Wireless Solutions
Wireless Mobile Solutions

customer care solutions   Read More...
Prodika PLM Solutions
Prodika delivers collaborative Product Lifecycle Management (PLM) solutions for companies in CPG and Process industries. Prodika PLM Solutions include

customer care solutions  global specifications management,data integration,prototyping software,sap plm,logistics software,scm software,supply chain planning software,new product development process,new product development,new product development software,new product development metrics,new product development consulting,product development strategy,product development methodology,new product development and introduction processes,prodika com,prodika plm solutions,plm product lifecycle management,plm management,plm manufacturing,eds plm,plm product,plm integration,solutions systems,data integration systems,data integration application,systems integration,systems integration companies,systems integration services,supply chain integration,integration consultants,business integration software,application integration system,application integration software,plm comparison,plm company,plm requirements,applications plm,implement plm,implementations plm,plm application,plm evaluation,features plm,plm vendor Read More...
Global Shop Solutions One-System ERP Solutions
Global Shop@s ERP systems provide functionalities for cost, pricing, and profits; customer relationship management (CRM); financials; inventory and

customer care solutions  cost, pricing, and profits; customer relationship management (CRM); financials; inventory and purchasing; quality assurance; scheduling; and shop management. Global Shop customers receive after-sale service and support in a variety of ways, including Global Shop’s highly educated, professional manufacturing and accounting consultants and instructors; new user basic training for one week at Global Shop’s training facility, and additional training as required; on-site consulting at the customer’s Read More...
HireIQ Solutions, Inc
HireIQ Solutions, Inc.@s goal is to help customer service organizations improve hiring decisions, reduce recruiting costs, and increase talent performance using

customer care solutions  goal is to help customer service organizations improve hiring decisions, reduce recruiting costs, and increase talent performance using its predictive performance technology. HireIQ is a privately held company based in Alpharetta, Georgia (US). Read More...
Logility Voyager Solutions
Logility Voyager Solutions is a complete set of supply chain management solutions in one Internet-based collaborative framework, including global supply

customer care solutions  rates, space utilization and customer service. It also incorporates advanced workflow technology, industry-specific practices, and RFID technology. WarehousePRO is completely integrated to Logility Voyager Transportation Planning & Management. Read More...
Astute Solutions
Astute, Inc., founded in 1996, is a fast-growing, privately held corporation helping Global 1000 companies and other leaders in their industry attract and

customer care solutions  its customers manage one-to-one customer relationships across multiple communication channels including phone, Web, e-mail, and fax. Astute also provides other Internet and telephony solutions for a completely integrated eCRM solution. Astute''''s customers include industry leaders such as McDonald''''s Corporation, Michelin North America, Levi Straus & Co., The Kroger Co., Georgia Pacific, and L''''Oreal USA Products, Inc. Astute has strategic relationships with technology leaders such as Avaya (recently spun Read More...
How to Measure Customer Satisfaction
Organizations often rely on surveys and questionnaires to determine customer satisfaction ratings, but such methods merely offer a perceived customer rating

customer care solutions  to Measure Customer Satisfaction Originally Published - April 30, 2008 Project-based organizations place a lot of emphasis on customer satisfaction, and rightly so, as customer satisfaction is the key for improving these companies'' internal processes. A customer satisfaction rating (CSR) is often obtained through a questionnaire—the customer satisfaction survey (CSS). This method, however, suffers from the drawback of customers likely being emotionally influenced while filling out these Read More...
EC-SOLUTIONS
EC-SOLUTIONS is a dynamic and innovative company focused on bringing best of breed business solutions, as well as providing professional consulting services

customer care solutions  asset in supporting our customers’ growth and evolution in an ever changing and challenging business world. Read More...
How Web 2.0 Is Transforming CRM: Leveraging Social Media to Improve the Customer Experience
With the rising popularity of Web 2.0 technologies, companies are marketing their products and services to an increasingly savvy customer base. Customers today

customer care solutions  Media to Improve the Customer Experience With the rising popularity of Web 2.0 technologies, companies are marketing their products and services to an increasingly savvy customer base. Customers today are taking greater control of their own consumer experiences. Learn how some vendors are leveraging social computing to build our customer relationship management (CRM) communities, and building Web 2.0-based CRM applications that help customers achieve success. Read More...
Best-in-class Marketers Drive Enhanced Customer Loyalty
The path to a complete view of the customer lies not in eliminating data sources but in integrating them and providing access that is easy to navigate and

customer care solutions  in-class Marketers Drive Enhanced Customer Loyalty The path to a complete view of the customer lies not in eliminating data sources but in integrating them and providing access that is easy to navigate and always available. This report explores how top-performing companies are capturing, integrating, managing, measuring, and acting on valuable customer data throughout the entire customer lifecycle, to maximize customer loyalty and achieve best-in-class bottom-line results. Read More...

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