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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 customer care solutions

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Care and Billing (CC&B)

Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediation, provisioning, rating, reporting, financial systems, and billing for voice, data, content, and utility services. 

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Documents related to » customer care solutions

Customer Care and Billing (CC&B)


Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediation, provisioning, rating, reporting, financial systems, and billing for voice, data, content, and utility services.

customer care solutions  Care and Billing (CC&B) Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediation, provisioning, rating, reporting, financial systems, and billing for voice, data, content, and utility services. Read More

Customer Life Cycle Solutions: Strategic Alliances, Challenges, & User Recommendations


Collaboration between Amdocs and SAS, if truly committed to by both, should make it possible to collect and analyze information stored in these Amdocs' systems, and deliver the conclusions and recommendations to the operator's decision-makers in the form of graphs and practical reports.

customer care solutions  a strong leader in customer care and billing applications. With the Xchange acquisition (following its acquisition of Clarify), it could have theoretically positioned itself as an almost complete CRM solution in the communications arena. However, Xchange has turned out to be inadequate within Amdocs to offer the sort of support that CSPs require. As a result, most CSPs have been experimenting with data warehouses from Oracle , SAS, or Teradata , or have been using MA solutions from niche vendors such as U Read More

Fourth Shift Corporation: Working Overtime To Provide Complete Customer Care


Fourth Shift claims to have grasped the requirements of its target market (SMEs) that wish to acquire most of their business applications from a single source, even if they have to sacrifice some functionality. To that end, the company launched its Complete Care program. Complete Care is possibly the most comprehensive approach for small and midsize manufacturers to obtain needed business enterprise applications, backed by professional services and a long-term commitment to the customer's success. However, Fourth Shift’s future is not without significant challenges.

customer care solutions  Overtime To Provide Complete Customer Care Fourth Shift Corporation: Working Overtime To Provide Complete Customer Care P.J. Jakovljevic - October 2, 2000 Vendor Summary Fourth Shift Corporation is a provider of Internet-enabled business applications almost exclusively for small and mid-market companies as well as divisions and subsidiaries of larger Global 2500 corporations. Founded in 1982 with headquarters in Minneapolis, MN, USA, Fourth Shift generated $69.2 million in revenue in fiscal 1999. Approxim Read More

Customer Care & Billing RFI/RFP Template


General Requirements, Mediation, Provisioning, Sales and Marketing, Customer Billing, Customer Care, Packages and Promotions, Accounts Receivable, Financial Systems, Enterprise Data Warehouse, Reporting, Telephony Products and Services, Utility Products and Services, CATV Products and Services, IP Products and Services, EBPP Services, Technical Requirements

customer care solutions  Billing RFI/RFP Template The Customer Care & Billing RFI/RFP Template lists and describes 2473 features and functions found in Customer Care & Billing software solutions. This Customer Care and Billing (CC&B) Template can help you save time, control costs, and communicate clearly with vendors at nearly every stage of your Customer Care & Billing software selection projects. Features and functions included in this Customer Care and Billing (CC&B) Template: General Requirements Mediation Provisioning Sales Read More

Business Automation Solutions


Business Automation Solutions, Inc., (BAS) is a premier GoldMine CRM consultant and trainer. Since 1995, we’ve operated as a SMART (Sales, Marketing and Relationship Technology) consulting firm that has effectively introduced thousands of professionals to GoldMine CRM and other CRM solutions through consultation, implementation, training, reporting, systems integration and support. We apply CRM “best practices” in industries such as professional sports, software, equipment sales, engineering, financial services, business services, health care, logistics, material handling, leasing and manufacturing. BAS is a software integrator and developer of CRM integrated email marketing and website navigation tracking add-on solutions including IntelliClick® and IntelliSend®. We unite your sales, marketing and customer service departments using GoldMine CRM technologies to collectively turn prospects into customers.

customer care solutions  your sales, marketing and customer service departments using GoldMine CRM technologies to collectively turn prospects into customers. Read More

Stonylake Solutions


Stonylake Solutions, formed in 2000 by Robert Blair and Pradeep Pathade of Nevada Learning Series, is a global provider of firewall analysis and reporting software known as InsideOut Firewall Reporter. InsideOut is used worldwide in security conscious, government, financial, educational, and high-tech organizations.

customer care solutions  stonylake solutions Read More

SLK I.T. Solutions


SLK I.T. Solutions strives to be a leader in the information technology industry, keeping on top of the latest trends and technology. Its founder built his dream by gathering together a strong team of professionals focused on bringing innovative and economical I.T. solutions and support to businesses worldwide. A stronger online presence, enhanced work flow, maximization of man-power, a reliable website, state of the art software tools, on-demand technical support and hardware installation are just some of the services and benefits you can expect from SLK I.T. Solutions. Our diverse approach allows you additional time to focus on managing and growing your business instead of juggling service providers

customer care solutions   Read More

Watermark Solutions, LLC


Headquartered in Houston, TX, Watermark Solutions has provided Infor solutions to customers throughout the Southern and Southeastern Regions of the U.S. since the mid-1980’s. As a leading provider of business software and services, Watermark Solutions offers Enterprise solutions that address the essential challenges faced by manufacturers and distributors in key areas such as Enterprise Resource Planning, Enterprise Asset Management, Supply Chain Management, Customer Relationship Management, Performance Management, Hosting Services and much more. These software solutions are built around the business processes of manufacturing - from design, planning and production, to sales, delivery and after-market service and support.

customer care solutions  Management, Supply Chain Management, Customer Relationship Management, Performance Management, Hosting Services and much more. These software solutions are built around the business processes of manufacturing - from design, planning and production, to sales, delivery and after-market service and support. Read More

NOW Solutions


NOW Solutions provides to many well known North American organizations. NOW Solutions has been providing solutions to large and small organizations, from Fortune 500 companies to government, health care, education, and other institutions for the past twenty years. The company's products are targeted to address the needs of management. NOW Solutions offers functionally rich but user friendly and flexible software solutions. The company develops and supports "best-of-breed" human resources/payroll applications. NOW Solutions is based in Texas (US).

customer care solutions  now solutions data cleaning Read More

Perfect Orders: Improving Customer Satisfaction and Financial Results


Manufacturers and distributors must keep two groups satisfied—customers and owners. They are connected—what improves the satisfaction of one group can impact the satisfaction of the other. Only through measuring the satisfaction of both groups can these sometime conflicting groups be balanced. Owners watch earnings and return on investment. One way to measure customer satisfaction is with the perfect order index.

customer care solutions  Orders: Improving Customer Satisfaction and Financial Results The management of any company has two key groups to satisfy. The first is customers. If your customers are not satisfied, they stop buying your product. The second group is owners (shareholders, co-op members, family, etc). If this group is not satisfied, management is replaced or the business is sold or even shut down. Dissatisfaction on the part of either of these groups is a major pain for management. To improve the satisfaction of Read More

Build and Manage Strong Customer Relationships


Managing customer relationships is a challenging but vital part of running a business. Organizations have to acquire new customers to grow revenue and satisfactorily service existing customers to ensure loyalty and future business. A good business management solution has customer relationship management (CRM) functionality integrates with the entire range of your processes and provides a full view of customer data.

customer care solutions  and Manage Strong Customer Relationships Managing customer relationships is a challenging but vital part of running a business. Organizations have to acquire new customers to grow revenue and satisfactorily service existing customers to ensure loyalty and future business. A good business management solution has customer relationship management (CRM) functionality integrates with the entire range of your processes and provides a full view of customer data. Read More

Damco Solutions


Founded in 1996, Damco Solutions provides bespoke software development, application integration, reengineering and migration, application management, business process outsourcing (BPO), and related services to its worldwide client base. Damco has offices in the United States (US), the United Kingdom (UK), and India. The company has clients in several industries, including: - insurance and financial services - manufacturing, logistics and distribution - health care - government - telecommunications - media and publishing - hospitality and travel - energy and utilities

customer care solutions  Solutions Founded in 1996, Damco Solutions provides bespoke software development, application integration, reengineering and migration, application management, business process outsourcing (BPO), and related services to its worldwide client base. Damco has offices in the United States (US), the United Kingdom (UK), and India. The company has clients in several industries, including: - insurance and financial services - manufacturing, logistics and distribution - health care - government - Read More

A3 Solutions, Inc.


A3 Solutions develops A3 Modeling, software for dashboards and budgeting forecasting consolidations. The company’s focuses include corporate performance management and balanced scorecards.

customer care solutions   Read More

DLT Solutions, Inc.


Provide our end customers with the best possible information technology solutions--software, hardware and the services to make them work. Provide vendor partners, resellers and end customers with fast, flexible, responsive and trouble free execution in everything we deliver-sales, marketing, consulting and operational support.

customer care solutions  Inc. Provide our end customers with the best possible information technology solutions--software, hardware and the services to make them work. Provide vendor partners, resellers and end customers with fast, flexible, responsive and trouble free execution in everything we deliver-sales, marketing, consulting and operational support. Read More

nConcert Solutions, LLC


Building valuable business relationships for more than 25 years, the people of nConcert Solutions have helped their clients meet the challenges of the market place with innovative and cost-conscious solutions. From streamlined financial systems to award-winning web sites, the nConcert team delivers a blend of business savvy, technological prowess, and common sense values designed to exceed client expectations. Like other bodies of knowledge such as legal advice, graphic arts or accounting, nConcert believes smart business people search out the expertise of companies like nConcert to become trusted allies to stay ahead of the market place and their competitors. nConcert delivers technology solutions in the areas of finance, operations, sales and marketing. Our solutions involve the synergistic use of business application software, hardware, subject matter expertise, technical and implementation skills that provide businesses with answers to a specific business problem or set of problems. We deliver those solutions to mid-market enterprises as well as divisions of global enterprises. Regardless of size each client is afforded individualized attention and service. Our mission at nConcert is simple. Work with clients not just for them delivering on time, on budget, quality solutions for their business problems. We win when we both mutually succeed in doing so.

customer care solutions  Best Software, Cognos, ERP, Great Plains, MAS 500, MBS, Microsoft, Microsoft Business Solutions, SCM,Solomon Read More