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Abstract:
For many reasons, SAS's alliance with Amdocs and partnership with Aprimo might be some of a few vendor partnerships where
customers and the vendors benefit. (...)
Excerpt related to
customer business:
For many reasons, SAS's alliance with Amdocs and partnership with Aprimo might be some of a few vendor partnerships where
customers and the vendor...
Published:
2005-08-12
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Abstract:
Chemical company H.B. Fuller has leveraged the Internet to improve their level of customer service. (...)
Excerpt related to
customer business:
Chemical company HB Fuller has leveraged the Internet to improve their level of customer service.
Published:
2001-09-15
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Abstract:
Do you spend all your time chasing new customers instead of taking care of the ones you already have? Most customer relationship
management (CRM) projects focus on customer relationships but fail to address customer experience as a loyalty driver. In
part two of a two-part series, learn about best practi (...)
Excerpt related to
customer business:
Customer Experience Management: Accelerating Business Performance. ...
Download <strong>Customer Experience Management: Accelerating Business Performance</strong>.
...
Published:
2010-03-11
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Abstract:
Siperian's master data management and customer data integration (CDI) solutions allow organizations to consolidate, manage,
and customize customer-related data. The type of CDI hub implemented depends on the CDI environment's maturity, requirements,
and alignment with an organization's internal processes (...)
Excerpt related to
customer business:
Siperian's master data management and customer data integration (CDI) solutions allow organizations to consolidate, manage,
and customize customer...
Published:
2007-03-23
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Abstract:
Consult five ways to positively impact your customer retention and your business operations. Find the software information
you're looking for. Maintaining strong business performance and retaining loyal customers requires continual vigilance and
assessment. Establishing metrics that focus on value-added a (...)
Excerpt related to
customer business:
Consult five ways to positively impact your customer retention and your business operations.
Find the software information you're looking for. Main...
Published:
2010-03-11
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Abstract:
The new focus for business leaders is customer advocacy, soon to become the most important strategic initiative for cutting-edge,
forward-thinking companies. A crucial department in the company is thus the customer contact center, as it plays a pinnacle
role in branding, corporate image, and customer lif (...)
Excerpt related to
customer business:
The new focus for business leaders is customer advocacy, soon to become the most important
strategic initiative for cutting-edge, forward-thinking... ...
Published:
2010-03-11
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Abstract:
Using credit and A/R management as a sales tool requires defining goals and measuring results. Determining the competitive
landscape and using A/R management software with key features will help companies realize the full potential of credit and
A/R management. (...)
Excerpt related to
customer business:
Using credit and A/R management as a sales tool requires defining goals and measuring results. Determining the competitive
landscape and using A/R...
Published:
2005-02-03
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Abstract:
Eight years ago, architect Kevin Harris, like many other architects, found it difficult to accurately charge clients for
his services. But after attending courses to learn the proper methods for tracking time and costs, he realized that what he
really needed was an integrated system. Since implementing B (...)
Excerpt related to
customer business:
Customer Success Story: The Business of Architecture. ... Download <strong>Customer
Success Story: The Business of Architecture </strong>. Comments: ...
Published:
2010-03-11
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Abstract:
Case Study: VAI Improves Customer Service with Business Portal. IT White Papers and Other Computer Software to Use In Your
Customer Service with Business Portal Vormittag Associates, Inc. (VAI) provides enterprise resource planning software and
associated services to clients in the manufacturing, wholesal (...)
Excerpt related to
customer business:
Case Study: VAI Improves Customer Service with Business Portal. IT ...
Bu... Case Study: VAI Improves Customer Service with Business Portal. ...
Published:
2010-03-11
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Abstract:
Business strategy, a road map telling us how the business plans to be successful, does not guarantee success. Strategy execution
requires business processes that do what the strategy calls for--and do it well. In today's automated world, these business
processes rely on business systems. Therefore, a dir (...)
Excerpt related to
customer business:
... business strategy. An analysis like the one suggested above may lead you to increase
both customer value and business. About the Author. ...
Published:
2004-07-31
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Abstract:
Customer Focused Self-service: Building the Balanced Business Case.Solutions and Other Documents to Characterize Your Purchase,
In Relation To Customer Focused Self-service. Countless customers are engaging in self-service, in the process helping companies
save millions by deflecting service interactions (...)
Excerpt related to
customer business:
Customer Focused Self-service: Building the Balanced Business Case.Solutions and Other Documents
to Characterize Your Purchase, In Relation To Cust...
Published:
2010-03-11
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Abstract:
Manufacturers must constantly address how to increase customer satisfaction, identify supply chain issues before they become
problems, and lower production costs. In this podcast, Lyndsay Wise and Robert Abate discuss the benefits business intelligence
provides to help address these topics. (...)
Excerpt related to
customer business:
Manufacturers must constantly address how to increase customer satisfaction, identify supply chain issues before they become
problems, and lower p...
Published:
2007-08-08
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Abstract:
Contact center solutions are often rigid and hardware based, making it difficult and expensive to respond effectively to
customer needs. An effective response leverages all of your organization’s expertise to deliver an effective customer experience.
This paper discusses a comprehensive solution that p (...)
Excerpt related to
customer business:
SAP Business Communications Management Rapid-deployment Solution for Improved Customer Service.
Source: SAP. Document Type: White ...
Published:
2011-03-15
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Abstract:
Customer Relationship Management: Putting Customers at the Center of the Business.IT Reports and Other Package to Use In Your
Complex System of Customer Relationship Management. No longer are customers simply sideline participants. Organizations are
empowering them with a wealth of knowledge to engage in (...)
Excerpt related to
customer business:
Customer Relationship Management: Putting Customers at the Center of the Business.IT Reports
and Other Package to Use In Your Complex System of Cus...
Published:
2010-03-11
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Abstract:
Just as back-office automation became critical for competitive success in the last half of the twentieth century, customer
relationship management (CRM) is today’s imperative for success. However, the key to creating business value with CRM is remembering
that business strategy and technology strategy (...)
Excerpt related to
customer business:
Why CRM? The Business Case for Customer Relationship Management. ... The
Business Case for Customer Relationship Management</strong>. Comments: ...
Published:
2010-03-11
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Abstract:
If you don't measure it, you can't improve it. For owners, the traditional measure is profit. For customer satisfaction, the
perfect order index is useful. Manufacturers and distributors must keep two groups satisfied—customers and owners. They are
connected—what improves the satisfaction of one group (...)
Excerpt related to
customer business:
If you don't measure it, you can't improve it. For owners, the traditional measure is profit. For customer satisfaction,
the perfect order index is...
Published:
2011-02-01
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Abstract:
Business Objects and TopTier Software have teamed to provide a unified enterprise portal to unite ERP, CRM, and supply chain
information with business intelligence. Given that the market for analytical applications is estimated to mushroom at a compound
annual growth rate of 28 percent to more than $6 b (...)
Excerpt related to
customer business:
Business Objects and TopTier Software have teamed to provide a unified enterprise portal to unite ERP, CRM, and supply chain
information with busi...
Published:
2001-02-27
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Abstract:
Chemical company H.B. Fuller has leveraged the Internet to improve their level of customer service. (...)
Excerpt related to
customer business:
Chemical company HB Fuller has leveraged the Internet to improve their level of customer service.
Published:
2001-09-15
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Abstract:
Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service?
Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But
in its simplest form, what is good customer service? Olin T (...)
Excerpt related to
customer business:
Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Outstanding
customer serv...
Published:
2010-11-26
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Abstract:
Sagent Technology has announced a new vertical application for Digital Subscriber Line (DSL) e-commerce. They have partnered
with DSET to use Sagent’s spatial analysis and real-time geographical data access to determine a customer’s qualification
for DSL service. (...)
Excerpt related to
customer business:
Sagent Technology has announced a new vertical application for Digital Subscriber Line (DSL) e-commerce. They have partnered
with DSET to use Sag...
Published:
2000-06-02