-
Abstract:
Customer relationship management is a sophisticated set of customer-facing tools; however, its technology has outpaced the
management strategy used to implement it. Moreover, murky definitions and objectives have caused varying degrees of success
and failure to emerge from the same initiative. Clearly de (...)
Excerpt related to
customer best practices:
Customer relationship management is a sophisticated set of customer-facing tools; however, its technology has outpaced the
management strategy use...
Published:
2004-10-21
-
Abstract:
To maximize the return on investment of a customer relationship management system, a new CRM best practices model should
be used. A point-based system, self-assessment model that emphasizes senior management leadership and the need to create a
culture consistent with CRM can lead to a deployment strategy (...)
Excerpt related to
customer best practices:
To maximize the return on investment of a customer relationship management system, a new CRM best
practices model should be used. A point-based sy...
Published:
2004-10-22
-
Abstract:
The business of transporting goods is risky, complex, and effort-intensive. Despite the continuing rise in fuel prices, employee
salaries, and other overhead costs, transporters often face the prospect of providing their services at lower rates. How can
transporters survive in such a difficult business c (...)
Excerpt related to
customer best practices:
The business of transporting goods is risky, complex, and effort-intensive. Despite the continuing rise in fuel prices, employee
salaries, and oth...
Published:
2008-02-06
-
Abstract:
SAP Best Practices are a series of fixed-scope, pre-defined packages of software and services solutions designed to address
the demands of midsize enterprises in multiple industries. Are they right for you? (...)
Excerpt related to
customer best practices:
SAP Best Practices are a series of fixed-scope, pre-defined packages of software and services solutions designed to address
the demands of midsize...
Published:
2005-11-17
-
Abstract:
The dot-com revolution has left few impressions as significant as the hosted software phenomenon. In fact, its success has
caused many organizations with reservations about hosted solutions to think twice. So what exactly are its advantages and
disadvantages? (...)
Excerpt related to
customer best practices:
The dot-com revolution has left few impressions as significant as the hosted software phenomenon. In fact, its success has
caused many organizatio...
Published:
2006-07-07
-
Abstract:
To maximize the return on investment of a customer relationship management system, a new CRM best practices model should
be used. A point-based system, self-assessment model that emphasizes senior management leadership and the need to create a
culture consistent with CRM can lead to a deployment strategy (...)
Excerpt related to
customer best practices:
To maximize the return on investment of a customer relationship management system, a new CRM best
practices model should be used. A point-based sy...
Published:
2004-10-22
-
Abstract:
Customer relationship management is a sophisticated set of customer-facing tools; however, its technology has outpaced the
management strategy used to implement it. Moreover, murky definitions and objectives have caused varying degrees of success
and failure to emerge from the same initiative. Clearly de (...)
Excerpt related to
customer best practices:
Customer relationship management is a sophisticated set of customer-facing tools; however, its technology has outpaced the
management strategy use...
Published:
2004-10-21
-
Abstract:
Amdocs recently announced a complete revamp of its marketing philosophy and its offering to its customers, which it believes
to be the most important shift since the company's initial public offering in 1998. (...)
Excerpt related to
customer best practices:
Amdocs recently announced a complete revamp of its marketing philosophy and its offering to its customers, which it believes
to be the most import...
Published:
2005-08-04
-
Abstract:
Despite technological advances, users are dissatisfied with customer relationship management (CRM) systems. Ambiguous terms
do not provide the vocabulary for concrete action and measurable expectations. Thus, CRM is perceived to be about intangibles,
and is approached with a let's-hope–for-the-best men (...)
Excerpt related to
customer best practices:
Despite technological advances, users are dissatisfied with customer relationship management (CRM) systems. Ambiguous terms
do not provide the voc...
Published:
2008-09-29
-
Abstract:
In the white paper Get Closer to Your Best Customers, you'll find a host of new ideas and proven best practices for dealing
with customers more e... (...)
Excerpt related to
customer best practices:
... Customer attitudes and spending patterns have changed as well. ...
to Your Best Customers, you'll find a host of new ideas and proven best practices
for dealing ...
Published:
2010-09-08
-
Abstract:
Coremetrics’ approach to visitor tracking is a hosted service that incorporates industry best practices to provide profiling
of site visitors to support media analysis, merchandizing and segmentation. (...)
Excerpt related to
customer best practices:
Coremetrics’ approach to visitor tracking is a hosted service that incorporates industry best practices to provide profiling
of site visitors to s...
Published:
2000-04-25
-
Abstract:
ERP Selection: 6 Best Practices You Need to Know. Here are six best practices to help make your ERP search a success. (...)
Excerpt related to
customer best practices:
... Download your PDF copy of 6 Best Practices for Selecting ERP Software
today! For assistance, please contact customer service. Hours: 8:00 AM to 5:30 PM EST. ...
Published:
2011-12-02
-
Abstract:
In 6 Best Practices for Selecting ERP Software , a group of ERP experts gives you a checklist of the most important steps
to take and questions to ... (...)
Excerpt related to
customer best practices:
... Download your PDF copy of 6 Best Practices for Selecting ERP Software
today. For assistance, please contact customer service. Hours: 8:00 AM to 5:30 PM EST. ...
Published:
2011-08-23
-
Abstract:
Learn how your HR department can respond quickly and effectively to a full range of business challenges and opportunities
in HR Best Practices: Del... (...)
Excerpt related to
customer best practices:
... Download your PDF copy of HR Best Practices: Delivering Strategic Value
to the Enterprise today! For assistance, please contact customer service. ...
Published:
2010-12-06
-
Abstract:
Download your copy of the Aberdeen report Cracking the Code for Talent Management. (...)
Excerpt related to
customer best practices:
Talent Management Best Practices in 2010. ... Many best-in-class
companies are exploiting Web 2.0 tools such as ... For assistance, please contact customer
service. ...
Published:
2010-11-09
-
Excerpt related to
customer best practices:
... success requires best practices that address organizational and sponsorship
issues such as leadership and change management. #1 Customer-centric/Customer ...
Published:
2007-12-18
-
Abstract:
Can industry-leading practice be found in a commodity software package? If we accept that application software is a commodity,
by definition, the answer is no. If a vendor claims industry-leading practice, then it is available to your competition.
If we really want to have practices that lift us above (...)
Excerpt related to
customer best practices:
Can industry-leading practice be found in a commodity software package? If we accept that application software is a commodity,
by definition, the...
Published:
2003-08-07
-
Abstract:
The Customer Care & Billing (CC&B) RFP Template covers industry-standard functional criteria of Customer Care & Billing that
can help you easily gather and prioritize your business needs in a simple and categorized excel document. More than a RFP
template, it is a working document that serves as a knowled (...)
Excerpt related to
customer best practices:
... and Services, EBPP Services, Technical Requirements Also knwon as: Customer Care &
Billing approach, Customer Care & Billing best practices, Customer
Care & ...
Published:
-
Abstract:
Welcome to TEC's Vendor Spotlight series. This installment focuses on KANA Software, a company founded in 1996 that has evolved
from e-mail management into service experience management. See how KANA's software and service offerings help more than 600
customers manage the entire customer service lifecycl (...)
Excerpt related to
customer best practices:
... See how KANA's software and service offerings help more than 600 customers manage the entire customer
service lifecycle, from initial customer contact through ...
Published:
2011-04-26
-
Abstract:
Some will say that the Big Few are in for quite a gamble, given that these market leaders are to introduce a product or concept
that directly challenges the model that has led to their success so far. (...)
Excerpt related to
customer best practices:
Some will say that the Big Few are in for quite a gamble, given that these market leaders are to introduce a product or concept
that directly chal...
Published:
2005-04-23