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Abstract:
Ask 500 CEOs to define the word “customer,” and you’ll come up with 500 different answers—with a few common denominators.
It turns out these denominators are the same ones used to describe an organization’s long-term strategic assets. Yet for many
organizations, customers aren’t considered as (...)
Excerpt related to
customer as strategic asset:
The Customer as a Strategic Asset. Source: TeleTech. ...
business itself. Download <strong>The Customer as a Strategic Asset</strong>.
Comments: ...
Published:
2010-03-11
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Abstract:
Physical asset management contributes greatly to the achievement of competitive advantages in capital intensive companies.
Particularly in the areas of productivity, quality, cost effectiveness, and risk management. If your company has a need to
manage physical assets it can benefit from a proven Total E (...)
Excerpt related to
customer as strategic asset:
Physical asset management contributes greatly to the achievement of competitive advantages in capital intensive companies.
Particularly in the are...
Published:
2003-06-27
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Abstract:
In terms of strategic partnerships, the acquirer is responsible for judging how well customer relationship management (CRM)
software will function on the equipment and at the site, and with staff, customers, and third-party applications. Acceptance
testing involves three basic flavors: user acceptance, o (...)
Excerpt related to
customer as strategic asset:
... You've selected your vendor and ordered your customer relationship management (CRM)
system ... Your CRM data is a strategic asset at the heart of your business;
you ...
Published:
2004-10-13
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Abstract:
In contrast to traditionally investing in automation technologies for better use of tangible assets, enterprises have begun
to invest in optimizing human capital. Human capital management, or talent management, is a set of human resources practices
focusing on the acquisition, management, and optimizatio (...)
Excerpt related to
customer as strategic asset:
In contrast to traditionally investing in automation technologies for better use of tangible assets, enterprises have begun
to invest in optimizin...
Published:
2009-08-28
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Abstract:
The quintessential business challenge is to minimize downtime on assets while minimizing the cost of spare and replacement
parts inventory. To meet these challenges, heavy investments have been made in extensive spare ad replacement parts networks. (...)
Excerpt related to
customer as strategic asset:
The quintessential business challenge is to minimize downtime on assets while minimizing the cost of spare and replacement
parts inventory. To mee...
Published:
2005-07-30
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Abstract:
The human resources (HR) department can—and should—deliver contributions to the organization's bottom line. Through technologies
and service providers, HR can move from being merely a cost center to being an essential component for achieving corporate
objectives. (...)
Excerpt related to
customer as strategic asset:
The human resources (HR) department can—and should—deliver contributions to the organization's bottom line. Through technologies
and service provi...
Published:
2006-06-05
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Abstract:
How can we determine the right maintenance strategy for a specific asset? To meet the objectives of lean, we need to evaluate
the cost of failure in terms of both not meeting business objectives and any extra cost due to the need for unplanned or even
emergency repairs. (...)
Excerpt related to
customer as strategic asset:
... Waiting—WIP is to be minimized. Overproduction—Produce only if there is a customer demand.
The Roll of Asset Reliability in Waste Reduction. ...
Published:
2004-12-20
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Abstract:
The metric of plant maintenance should now be in the ability of the plant to meet the strategic goals of the company beyond
customarily expected cost savings, such as improved plant output, performance predictability, product quality, customer service,
safety, environmental control, etc. (...)
Excerpt related to
customer as strategic asset:
... changed the traditional role of asset management. ... the plant to
meet the strategic goals of ... performance predictability, product quality, customer
service, safety ...
Published:
2005-01-17
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Abstract:
Ross Systems, the struggling ERP vendor that many have all but written off, might be telling us with its recent moves that
it has not said its last word as yet. (...)
Excerpt related to
customer as strategic asset:
Ross Systems, the struggling ERP vendor that many have all but written off, might be telling us with its recent moves that
it has not said its las...
Published:
2001-03-13
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Excerpt related to
customer as strategic asset:
... an inside look at the challenging world of enterprise asset management (EAM ...
optimization, staff productivity analysis, budget forecasting, and strategic planning ...
Published:
2008-07-25
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Abstract:
The primary benefit of enterprise asset management (EAM) is the reliability-centered maintenance. Let’s face it: any process
that can help you improve what you are doing now and enables you to do it better in the future is the best thing since "sliced
bread". Providing data to feed back into a process (...)
Excerpt related to
customer as strategic asset:
... direct model helps it with the customer intimacy in ... management
(CMMS) or an enterprise asset management (EAM ... these are subject to true strategic
intentions and ...
Published:
2004-03-18
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Excerpt related to
customer as strategic asset:
... helm as TEC’s research analyst for all manner of strategic supply chain ...
DP&C SmartFleet: The Union of Functionality and Customer – Technology Evaluation ...
Published:
2011-01-13
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Excerpt related to
customer as strategic asset:
... Customer Relationship Matters (70); FOSS Ecosystem (18 ... IBM Asset
Management blog; Inventory Optimization and ... Demiliani's blog on Microsoft; Strategic
HCM blog; ...
Published:
2010-11-16
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Abstract:
As companies continue to look for more areas from which to squeeze out revenues and reduce expenses, enterprise asset management
(EAM) and computerized maintenance management systems (CMMS) software continue to receive good press as the systems providing
an answer--and with justification. But what softwa (...)
Excerpt related to
customer as strategic asset:
As companies continue to look for more areas from which to squeeze out revenues and reduce expenses, enterprise asset management
(EAM) and compute...
Published:
2004-03-15
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Excerpt related to
customer as strategic asset:
... Customer Relationship Matters (70); FOSS Ecosystem (18 ... IBM Asset
Management blog; Inventory Optimization and ... Demiliani's blog on Microsoft; Strategic
HCM blog; ...
Published:
2009-12-25
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Excerpt related to
customer as strategic asset:
... Customer Relationship Matters (70); FOSS Ecosystem (18 ... IBM Asset
Management blog; Inventory Optimization and ... Demiliani's blog on Microsoft; Strategic
HCM blog; ...
Published:
2008-05-09
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Excerpt related to
customer as strategic asset:
... Often times, these strategies lack common sense and ignore the most valuable asset of
a ... sad because I do work in a bank and and I see poor customer service all ...
Published:
2010-06-14
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Excerpt related to
customer as strategic asset:
... Here are three reasons why sales and production should get over their sibling rivalry. 1. Manufacturing
companies must address shifting customer needs. ...
Published:
2009-07-06
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Abstract:
This article looks at where computerized maintenance management systems (CMMS) end and enterprise asset management (EAM)
takes over, focusing on features and functionality of EAM software. It also compares CMMS and EAM software and explores the
two key differentiators. (...)
Excerpt related to
customer as strategic asset:
This article looks at where computerized maintenance management systems (CMMS) end and enterprise asset management (EAM) takes
over, focusing on f...
Published:
2009-08-24
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Excerpt related to
customer as strategic asset:
... common criteria such as a mass customer service department and billing process, remote
service supply or power generation, and high cost of asset owning and ...
Published:
2009-09-22