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Abstract:
HSB-Stockholm, a property management firm, manages more than 200 client work orders daily. The company realized its back-office
solution couldn’t address customer satisfaction, and that a new solution would have to keep up with the growth of field operations.
Learn how HSB implemented a mobile, Interne (...)
Excerpt related to
customer application:
Case Study: Field Services Application Supports Fast Growth and Customer Demand. Source:
Unit4. Document Type: Case Study Description ...
Published:
2010-03-11
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Abstract:
More and more, the market is requesting that a CRM or an ERP application include analytics which can be used in a myriad
of businesses to predict customer behavior and help businesses increase the effectiveness of their customer acquisition, retention,
and cross-sell programs. It is a costly operation to (...)
Excerpt related to
customer application:
More and more, the market is requesting that a CRM or an ERP application include analytics which can be used in a myriad of
businesses to predict ...
Published:
2004-01-30
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Abstract:
NEON Systems has signed an agreement to develop and distribute Sterling Software's SOLVE:Diplomat product. Diplomat has been
used to integrate disparate Customer Relationship Management (CRM) and call center systems. NEON intends to evolve it into
a unified EAI (Enterprise Application Integration) soluti (...)
Excerpt related to
customer application:
... Customers evaluating Enterprise Application Integration products should be very careful
... experience of their consulting staff, unless the customer is choosing ...
Published:
2000-01-26
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Abstract:
The dot-com revolution has left few impressions as significant as the hosted software phenomenon. In fact, its success has
caused many organizations with reservations about hosted solutions to think twice. So what exactly are its advantages and
disadvantages? (...)
Excerpt related to
customer application:
The dot-com revolution has left few impressions as significant as the hosted software phenomenon. In fact, its success has
caused many organizatio...
Published:
2006-07-07
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Abstract:
Because cash-strapped medium companies are looking for better options to traditional application pricing models, SAP and
HP have allied to deliver "software as a service" and Oracle/PeopleSoft are also offering hosted solutions, suggesting that
"software as a service" are here to stay. (...)
Excerpt related to
customer application:
Because cash-strapped medium companies are looking for better options to traditional application pricing models, SAP and HP
have allied to deliver...
Published:
2005-04-14
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Abstract:
Customer relationship management (CRM) can be a tool for positive change in businesses' operations. Or CRM can—unintentionally—cause
a host of problems, from lost employee time to lost customer data. But with the right information, implementing CRM allows
evolution without the upset of revolution. (...)
Excerpt related to
customer application:
Customer relationship management (CRM) can be a tool for positive change in businesses' operations. Or CRM can—unintentionally—cause
a host of pro...
Published:
2007-09-24
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Abstract:
Modern quote-to-order suites provide customers and suppliers access to design, planning, and material data. This enables
users to proactively understand various aspects of a project, as well as reduce planning time, document activities, and promote
communication throughout the engagement cycle. (...)
Excerpt related to
customer application:
Modern quote-to-order suites provide customers and suppliers access to design, planning, and material data. This enables users
to proactively unde...
Published:
2007-11-14
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Abstract:
MAPICS has consistently scored above average in the following customer-service & support benchmarks: reliability, quality
of support, vendor stability, ease of doing business, and affiliate product and industry knowledge. However, limited platform
support means that AS/400 products will contribute more t (...)
Excerpt related to
customer application:
MAPICS has consistently scored above average in the following customer-service & support benchmarks: reliability, quality
of support, vendor stabi...
Published:
1999-09-01
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Abstract:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical framework, sales and marketing strategies, including Internet strategies, and customer satisfaction metrics
will create a smooth running CRM machine in your compan (...)
Excerpt related to
customer application:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical fram...
Published:
2005-02-17
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Abstract:
Corporations are at risk because Web applications and servers make them susceptible to hackers and cyber crooks. However,
companies can perform security risk assessments that mitigate risk by applying security risk management policies designed
to protect a company’s data. (...)
Excerpt related to
customer application:
Corporations are at risk because Web applications and servers make them susceptible to hackers and cyber crooks. However,
companies can perform se...
Published:
2008-06-06
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Abstract:
Next generation networks may eventually allow us to interact with the world in a way compatible with how we live. This would
have the greatest impact on our ability to add value to the people we do business with. (...)
Excerpt related to
customer application:
Next generation networks may eventually allow us to interact with the world in a way compatible with how we live. This would
have the greatest imp...
Published:
2006-10-24
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Abstract:
The business case for integrating call center service resolution management into customer relationship management is becoming
increasingly obvious, as companies need to rely more on inbound (customer-generated) calls than on outbound telemarketing
efforts. (...)
Excerpt related to
customer application:
The business case for integrating call center service resolution management into customer relationship management is becoming
increasingly obvious...
Published:
2007-12-07
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Abstract:
Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS).
Vendors such as WebEx, Webcom, MCA Solutions, and Ariba are delivering applications as SaaS. (...)
Excerpt related to
customer application:
Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS).
Vendors such as We...
Published:
2006-03-17
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Abstract:
Consolidation is a well-documented trend and is to be expected in the market for enterprise applications. This article outlines
the evolution of the enterprise software market. Specifically, it focuses on the revolutionary technology known as service-oriented
architecture (SOA). (...)
Excerpt related to
customer application:
Consolidation is a well-documented trend and is to be expected in the market for enterprise applications. This article outlines
the evolution of t...
Published:
2008-10-08
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Abstract:
On July 14, 2000, at the Fusion 2000 business symposium, Microsoft Corp. announced new tools and programs to support the
growing application hosting market. Application service providers (ASPs) can take advantage of new technical resources, partnerships,
licensing and certification programs. (...)
Excerpt related to
customer application:
On July 14, 2000, at the Fusion 2000 business symposium, Microsoft Corp. announced new tools and programs to support the growing
application hosti...
Published:
2000-08-10
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Abstract:
Some will say that the Big Few are in for quite a gamble, given that these market leaders are to introduce a product or concept
that directly challenges the model that has led to their success so far. (...)
Excerpt related to
customer application:
Some will say that the Big Few are in for quite a gamble, given that these market leaders are to introduce a product or concept
that directly chal...
Published:
2005-04-23
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Abstract:
Customer data integration (CDI) involves consolidation of customer information for a centralized view of the customer experience.
Implementing CDI within a customer relationship management initiative can help provide organizations with a successful framework
to manage data on a continuous basis. (...)
Excerpt related to
customer application:
Customer data integration (CDI) involves consolidation of customer information for a centralized view of the customer experience.
Implementing CDI...
Published:
2009-09-11
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Abstract:
Surado Solutions aims to provide a complete customer relationship management suite. We'll analyze Surado CRM 5.0 from the
perspectives of core functionality, its distinguishing factors, and the challenges users may face when considering the Surado
solution. (...)
Excerpt related to
customer application:
Surado Solutions aims to provide a complete customer relationship management suite. We'll analyze Surado CRM 5.0 from
the perspectives of core fun...
Published:
2006-08-17
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Abstract:
Quote-to-order (Q2O) systems can address the increasing demand for personalized and customized products. Complex product
specification, quoting, and ordering processes—as well as the software applications catering to those processes—can benefit
from the use of the Web, collaboration tools, and lean t (...)
Excerpt related to
customer application:
Quote-to-order (Q2O) systems can address the increasing demand for personalized and customized products. Complex product specification,
quoting, a...
Published:
2008-08-18
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Abstract:
This is a complete service management system that is comprised of four specific applications to help companies manage service
contracts, track service histories and required preventive maintenance for each piece of equipment under service contract,
daily planning and dispatch, and service invoicing. (...)
Excerpt related to
customer application:
... Return Authorization application to track returns for credit, repair, exchange, and
warranty work for both items sold as well as customer-owned equipment. ...
Published:
2005-01-07