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Voice of the Customer Analytics
Verint Voice of the Customer Analytics solutions provide a solution set to centralize customer feedback across channels, interpret it in the context of

customer analytics  of the Customer Analytics Verint Voice of the Customer Analytics solutions provide a solution set to centralize customer feedback across channels, interpret it in the context of business objectives, then act upon it to drive change. These solutions can provide an organization with critical data for rapid, targeted decision making, by analyzing and combining customer data from both direct (speech analytics, chat, e-mail) and indirect sources (social media) to gain a holistic view of the customer experi Read More...
Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » customer analytics


Voice of Customer: Using Customer Actions That Speak
Traditional voice of customer (VoC) analytics for understanding and predicting customer behavior relies on two types of data sources—structured (customer

customer analytics  Speak Traditional voice of customer (VoC) analytics for understanding and predicting customer behavior relies on two types of data sources—structured (customer feedback surveys, focus groups, etc.) and unstructured (blogs, forums, etc.). Data is then organized for use by diverse teams across an organization. Read about how companies can use data captured from customer actions or on-board diagnostic (OBD) systems for VoC analytics. Read More...
Customer Analytics: A Powerful Source of Competitive Advantage for Midsize Organizations
Completing the customer picture today involves collecting and assembling data from multiple sources, including traditional sources such as transactions and

customer analytics  media channels. An effective customer analytics strategy enables businesses to integrate these insights to increase customer lifetime value, reduce turnover, and conduct more precise targeting and segmentation. Read More...
Improving Revenue and Customer Engagement with Social Media Analytics
Social media possess tremendous potential to drive revenue. But defining a business-effective social media strategy can be challenging for retailers who may be

customer analytics  Revenue and Customer Engagement with Social Media Analytics Social media possess tremendous potential to drive revenue. But defining a business-effective social media strategy can be challenging for retailers who may be new to the channel—not to say a bit skeptical. Fortunately, advances in social media analytics now offer retailers the ability to act on intelligence gleaned from online conversations occurring across both professional and consumer-generated media sites. Learn more now. Read More...
Customer Satisfaction Analytics for Market Metrix
GoodData supports Market Metrix customers by helping them answer key questions. They can get results immediately with a drag-and-drop interface and customize

customer analytics  Satisfaction Analytics for Market Metrix GoodData supports Market Metrix customers by helping them answer key questions. They can get results immediately with a drag-and-drop interface and customize their own reports. Read More...
Esri Location Analytics
Esri Location Analytics augments business systems with mapping visualization and spatial analytics that complement existing functionality. Users benefit

customer analytics  Location Analytics Esri Location Analytics augments business systems with mapping visualization and spatial analytics that complement existing functionality. Users benefit from enhanced insight into business data, without leaving their business system or disrupting the information workflow. Read More...
Spotfire Financial Analytics
Spotfire provides visual analytics software for the financial industry. Spotfire Financial Analytics gives users the ability to visually interact with their

customer analytics  Financial Analytics Spotfire provides visual analytics software for the financial industry. Spotfire Financial Analytics gives users the ability to visually interact with their data, asking questions to reveal hidden patterns and biases. Users can easily change views, filters, and queries. Users can share sessions with colleagues or export them to applications like Word, Excel, PowerPoint, and Adobe Acrobat. Read More...
Quiterian Analytics
Quiterian Analytics is based on Advanced Analytics and Predictive Analysis techniques. The platform is known for providing an intuitive, simple and user

customer analytics  Analytics Quiterian Analytics is based on Advanced Analytics and Predictive Analysis techniques. The platform is known for providing an intuitive, simple and user-friendly ecosystem. Any business user can make use of it, with no need of being an expert mathematician or statistician, and with no dependence on the IT department. Quiterian Analytics is the the best complement of traditional BI systems. Read More...
Business Analytics: Nucleus Research Note—How Analytics Makes Midsize Companies More Profitable
When senior leaders of small and midsize companies invest in analytics tools, they can improve operating results by enabling managers to make fact-based, data

customer analytics  Analytics: Nucleus Research Note—How Analytics Makes Midsize Companies More Profitable When senior leaders of small and midsize companies invest in analytics tools, they can improve operating results by enabling managers to make fact-based, data-driven decisions. Learn how in this report from Nucleus Research. Read More...
Integrating Customer Relationship Management and Service Resolution Management
The business case for integrating call center service resolution management into customer relationship management is becoming increasingly obvious, as companies

customer analytics  Customer Relationship Management and Service Resolution Management A customer relationship management (CRM) system that accommodates complex customer-facing processes requires four key factors to give the system a competitive advantage. The first key factor lies in the application's ability to develop a complete customer profile that supports multiple business units and products. Service organizations need a wide range of customer data, including demographics, financial status, and current and Read More...
New Version of SAS Analytics Platform
SAS 9.4 is the new version of SAS Business Analytics platform that will be released in June. As the foundation for all SAS analytics products, the SAS Business

customer analytics  to gain insights on customer buying behaviors and creating more effective promotions. SAS Visual Analytics has proven to be the right choice. For existing customers this is a good opportunity to incorporate these new offerings and expand/improve their existing analytics platform with more big data and cloud-based interactions. New customers have the opportunity to acquire an improved cloud-ready analytics platform with interesting new capabilities. Have a comment? Please drop me a line below. Read More...
IBM Cognos Financial Analytics
IBM Cognos financial analytics solutions provide the tools you need to measure, understand, influence and optimize profitability. These solutions also

customer analytics  marketing to operations and customer service. Read More...
Best-in-class Marketers Drive Enhanced Customer Loyalty
The path to a complete view of the customer lies not in eliminating data sources but in integrating them and providing access that is easy to navigate and

customer analytics  in-class Marketers Drive Enhanced Customer Loyalty The path to a complete view of the customer lies not in eliminating data sources but in integrating them and providing access that is easy to navigate and always available. This report explores how top-performing companies are capturing, integrating, managing, measuring, and acting on valuable customer data throughout the entire customer lifecycle, to maximize customer loyalty and achieve best-in-class bottom-line results. Read More...
Predictive Analytics; the Future of Business Intelligence
Business intelligence (BI) is evolving as it grows in popularity. Within BI, there is a shift from traditional analytics to predictive analytics, and predictive

customer analytics  resource planning , (ERP), customer resource management (CRM), and supply chain management (SCM) etc. Ultimately, since predictive analytics is currently the only way to analyze and monitor the business trends of the past, present, and future, selecting the right tool can be a key success factor in your BI strategy. About the author Mukhles Zaman has more than twenty five years experience in the IT industry specializing in business intelligence (BI), customer relationship management (CRM), project managem Read More...

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