With the continued success of Microsoft Dynamics CRM, one wonders how the company can continue to provide innovative products and dominate the CRM market? TEC principal analyst P.J. Jakovljevic talks with the CRM product manager on how the product’s lesser-known facts, including new social collaboration and customer service capabilities, meet customers’ changing needs and sustain the product’s stronghold of the CRM market.
custom objects in salesforce
interface (API) access using custom user interfaces (UIs) including the creation, update, and tracking of information stored within Microsoft Dynamics CRM regarding work, profile, and business activities. This provides both an economical licensing option for light Enterprise users and is also a great fit for Extended CRM licensing scenarios. PJ : Is it really mainly about Dynamics CRM versus salesforce.com in new CRM deals? In other words, why do Oracle, CDC Software Pivotal , SugarCRM , etc., still