When selecting a CRM vendor should you go with a one-source solution, reducing the need for integration with other corporate data sources, or go with a best-of-breed approach, getting the best in each category but being left with standalone applications that must be integrated? This article compares the two approaches and offers some advice.
custom crm solution
tools, and not write custom code, if you want flip-the-switch updates from version to version. Otherwise, converting between versions is not so easy. On the flip side, with best-of-breed solutions, we must admit that integration is painful. Listen to David Linthicum, CTO of SAGA Software, Inc., for one fifty minute session at a CRM conference and you'll realize how immature, complicated, and confusing the EAI marketplace still is. He'll talk to you about four different types of EAI (Data level,