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Insights to Accelerate Services Growth: Account Management, Service Metrics, and Customer Dashboards
A service business should be managed and measured based on the maturity of the business and the specific requirements of its customers. To take this approach

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Six Sigma for IT Service Level Management
Industry analysts, Enterprise Management Associates (EMA), recently conducted research to understand how widespread the acceptance of Six Sigma is for managing

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Cincom Enterprise Management
Cincom Enterprise Management is a portfolio of Web-enabled business applications that address the business cycle of companies who build and service complex

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The Complete Systems Management Book: An Introduction to Integrated and Automated IT System Management
Effective IT systems management is a challenge, especially for midsized companies that must maintain sophisticated IT environments without the budgets of their

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Mobile Device Management Comparison Guide
In this age of mobility, organizations increasingly use mobile device management (MDM) software to secure, monitor, manage, and support their mobile device

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Selecting Enterprise Asset Management (EAM) for Design, Operate, Maintain
Design-operate-maintain is an approach to asset management designed to maximize value over the entire asset lifecycle—from asset planning and design through

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Competency Management: the Compass for Strategic Talent Management
This white paper examines how to use a competency-based approach to build behaviors, skills, and knowledge. It explains how to integrate competencies into all

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Data Management and Analysis
From a business perspective, the role of data management and analysis is crucial. It is not only a resource for gathering new stores of static information; it

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Making HR Strategic: Integrated Human Capital Management Holds the Key
Today’s human resources (HR) executives are leading forward-thinking organizations in integrating human capital management (HCM) to optimize organizational

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Oracle Enterprise Asset Management
Oracle Enterprise Asset Management (EAM) optimizes availability and utilization of assets. Oracle''s products help companies manage inventory, equipment, and

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Blackboard Learn 9.1 for Learning Management Certification Report
Blackboard Learn 9.1 is now TEC Certified for online evaluation of learning management systems in the Human Capital Management Evaluation Center. The

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Business Process Management as a Blueprint for Mobile Workforce Management
As service organizations strive to achieve business objectives with limited resources, there is a growing need for greater visibility into business process

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Systems Management Buyer''s Guide
Enterprises of all sizes struggle to find and deploy effective systems management solutions. In the solution evaluation process, they need to weigh feature

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PTC Windchill 10 for Product Lifecycle Management (PLM) Certification Report
PTC Windchill 10 is TEC Certified for online evaluation product lifecycle management (PLM) solutions in the PLM Evaluation Center. The certification seal is a

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Systems Monitoring and Management: Vendor Evaluation Checklist
This systems’ monitoring and management vendor evaluation checklist from Uptime Software is designed to help IT managers and administrators as they search for

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