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Small Business Software (SBS)
The Small Business Software (SBS) evaluation model targets functional requirements for fully featured solutions designed to support all business requirements of a typical small business. Extending ...
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Documents related to » ctq account management support


Insights to Accelerate Services Growth: Account Management, Service Metrics, and Customer Dashboards
A service business should be managed and measured based on the maturity of the business and the specific requirements of its customers. To take this approach

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Six Sigma for IT Service Level Management
Industry analysts, Enterprise Management Associates (EMA), recently conducted research to understand how widespread the acceptance of Six Sigma is for managing

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Enterprise Configuration Management for Risk Mitigation
Enterprise configuration management (ECM) is a process to capture data and dependencies about an information technology (IT) infrastructure and to create an

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SmartOrg Portfolio Navigator for Product Lifecycle Management Certification Report
SmartOrg Portfolio Navigator is TEC Certified for online evaluation of product development and portfolio management (PD&PM) solutions in the Product Lifecycle

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Project Workforce Management
Tenrox''s Project Workforce Management solution, available on demand or on premise, is a modular solution for managing project workforces in real time. Tenrox

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Business Performance Management
Business performance management (BPM) enables organizations to translate strategies into plans, monitor execution, and provide insight needed to manage and

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SimplyDigi LMS for Learning Management Systems Product Certification Report
SimplyDigi LMS is now TEC Certified for online evaluation of learning management systems solutions in the Human Capital Management (HCM) Evaluation Center. The

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Campus Management
Clients benefiting from Campus Management Corp@ services and solutions represent a rich diversity of colleges and universities, each with its own unique

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EMC Documentum: A Brief on Its Content Management Offerings in 2012
The EMC Documentum family of products covers a range of content management, case management, and governance applications, and plays to current shifts across the

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The ROI of Talent Management
Over the past decade, talent management initiatives have become one of the top priorities within global organizations. While the business value of talent

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Case Study: SAP and Marketing Management
By upgrading to the latest release of the SAP customer relationship management (CRM) application as part of its CRM Clear Vision Program, SAP AG transformed the

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Talent Management Best Practices in 2010
Download your copy of the Aberdeen report Cracking the Code for Talent Management.

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IT Management and Development
The IT management and development business area focuses on developing the tools and resources required to understand, use, and manage IT infrastructure in order

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Talent Management Technology Strategies for the Retail Industry in 2010
An integrated talent management technology solution, deployed with an effective strategy, offers significant advantages for retailers. For one thing, businesses

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