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Documents related to
How to Buy a Phone System
There are many factors to consider when purchasing a new phone system. In addition to planning the scale of your proposed system and how long you expect to use it, you should also think about the number and type of features you need, from call hold and speed dial, to computer telephony integration (CTI). Put your money where your voicemail is: find out about the latest phone system features and improve your bottom line.
: to computer telephony integration (CTI). Put your money where your voicemail is: find out about the latest phone system features and improve your bottom line. How to Buy a Phone System style= border-width:0px; /> comments powered by Disqus Related Topics: Asset Management, Help Desk or Support Services (Hardware), Help Desk or Support Services (Software), Call Center, Telephony, IP Telephony/Voice over IP (VoIP) Related Industries: Telecommunications Source: VoIP-News Learn
10/26/2007 4:59:00 PM
Phone Systems Market Primer
Despite a voice communication system’s critical role in an enterprise, many people aren’t aware of the myriad available options and recent developments in the voice communication market. This primer provides insight into this market for potential buyers, decision makers and other stakeholders. It covers key aspects of business phone systems that you should understand before you decide to purchase.
: these popular documents! Best Practices for ERP Implementation Sales Process Map The Importance of Data Representation: Best Practices in Creating a Usable Report Practical Guide to ERP for Recipe/Formula-based Manufacturers TEC 2013 Supply Chain Management Buyer’s Guide Acronym-Related White Papers: Business Intelligence (BI) | Customer Relationship Management (CRM) | Enterprise Resource Planning (ERP) | Human Capital Management (HCM) | Information Technology (IT) | Key Performance
10/8/2010 1:48:00 PM
Best Phone Systems for an Effective Call Center: Editor’s Top Picks
Your business’s call center phone system is the nerve center of your sales and customer service activities. And because it’s so vital to your company’s daily operations, it should help you increase your revenue opportunities, reduce costs, maximize your representatives’ productivity, and improve overall customer satisfaction. Read this paper and know the things to consider before purchasing a call center phone system.
: Phone Systems for an Effective Call Center: Editor’s Top Picks Best Phone Systems for an Effective Call Center: Editor’s Top Picks Source: Wheelhouse Enterprises Document Type: White Paper Description: Your business’s call center phone system is the nerve center of your sales and customer service activities. And because it’s so vital to your company’s daily operations, it should help you increase your revenue opportunities, reduce costs, maximize your representatives’ productivity, and
1/23/2013 12:03:00 PM
Bolstering the Call Center with Service Resolution Management Processes
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition to improved customer satisfaction rates.
: cost of the support transaction, but it should also leave the customer delighted. Although computer-telephony integration (CTI) systems do a great job at automating call routing and case management, Web sites have become ever glossier and animated, and CRM systems do a decent job of handling customer contacts (and possibly preferences) and product information, something is still missing to enable cohesive customer service. The plethora of new self-service technologies, such as natural language search
EMM RFP Template
: Enterprise Marketing Management (EMM) RFP Template covers industry-standard functional criteria of EMM that can help you easily gather and prioritize your business needs in a simple and categorized excel document. More than a RFP template, it is a working document that serves as a knowledge base reference throughout the life-span of your EMM software project. Includes: Marketing Automation, Resource Management, Digital Asset Management, Financial Management, Reporting and Analysis, Configuration Points, Integration Points, Platforms, Security, Administration, Lead Management, E-mail Marketing, Product Technology, and Support
Progress Software Revs Up to Higher RPM via Savvion – Part 2 » The TEC Blog
Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here. Learn more about TEC s software selection process. --> May 20 Posted on 20-05-2010 --> Progress Software Revs Up to Higher RPM via Savvion – Part 2 Filed Under ( Business Process Matters , White Paper
: actional, apama, bpa, bpi, BPM, BRMS, business process analysis, business process improvement, business rules, case management, contact center, CRM, CSA, csr, dr ketabchi, esb, pega, pegasystems, prgs, progress openedge, progress software, savvion, savvion businessmanager, soa, sonic, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
SMB Phone Systems Buyer’s Guide
Get SMB Phone Systems Buyer's Guide from Focus.Free whitepapers by Technology Evaluation Centers (TEC). If you are a small to medium business (SMB) looking to purchase a business phone system, you’ve no doubt discovered that buying one is not easy. You must quickly identify your specific needs before you contact vendors and compare phone system options. To make an informed decision about which phone system is right for your company, you should understand four crucial aspects, from product requirements to cost considerations.
: applications that ensue from CTI technology are: Browser-based system administration - Web interface that allows users to customize their PBX setup (configuring the actions of auto attendant, for example) Soft phone support - allows users to make and receive calls on their computers Interactive Voice Response(IVR) - a software application that enables users to input information by voice or to enter data using keypads Unified messaging - a single messaging infrastructure accessible through a computer or a
11/6/2009 4:03:00 PM
Intentia Braces For Its Ongoing Roller-Coaster RidePart 2: Challenges and User Recommendations
To continue to expand beyond its European roots and succeed in other markets, Intentia must continue to focus on marketing and sales, both direct and indirect, engaging a number of resellers and executing an aggressive, enticing marketing program, although not at the expense of profit margins.
: able to blend industry-specific functionality into the Movex suite. With its own substantial service organization Intentia might be in a position to continue to build out its technology to better serve its vertical markets. Moreover, the Movex applications suite is built on several integrated software components to facilitate implementation, such as the Component Repository , which contains generic and industry-specific business components for customizing the applications to unique business environments
CC&B for the Telecommunications Industry RFP Template
: CC&B for the Telecommunications Industry RFP Template covers industry-standard functional criteria of CC&B for the Telecommunications Industry that can help you easily gather and prioritize your business needs in a simple and categorized excel document. More than a RFP template, it is a working document that serves as a knowledge base reference throughout the life-span of your CC&B for the Telecommunications Industry software project. Includes: CC&B Core Requirements, Packages, Discounts, and Promotions, Mediation, Retail Rating and Billing, Billing for New Generation Services, Wholesale and Interconnect Billing, Customer Care, Provisioning and Activation, Accounts Receivable, Financial Systems, Reporting, Electronic Bill Presentment and Payment Services, Revenue Assurance, Multinational Requirements, Technical Requirements
The Lesser-Known (Social) Facts about Microsoft Dynamics CRM
With the continued success of Microsoft Dynamics CRM, one wonders how the company can continue to provide innovative products and dominate the CRM market? TEC principal analyst P.J. Jakovljevic talks with the CRM product manager on how the product’s lesser-known facts, including new social collaboration and customer service capabilities, meet customers’ changing needs and sustain the product’s stronghold of the CRM market.
: provides the power of productivity through familiar, intelligent, and connected experiences for organizations of all sizes. Another stellar product for Microsoft is Microsoft SharePoint , as discussed in TEC’s recent series of articles . It is interesting to note that many customers use Microsoft Dynamics CRM and SharePoint in tandem, partly due to SharePoint’s Web site and portal capabilities. Meet the 2011 Release In early 2011, Microsoft brought significant innovation and value to its customers
10/31/2011 12:00:00 PM
Customer Care & Billing RFP Template
: Customer Care & Billing RFP Template covers industry-standard functional criteria of Customer Care & Billing that can help you easily gather and prioritize your business needs in a simple and categorized excel document. More than a RFP template, it is a working document that serves as a knowledge base reference throughout the life-span of your Customer Care & Billing software project. Includes:
General Requirements, Mediation, Provisioning, Sales and Marketing, Customer Billing, Customer Care, Packages and Promotions, Accounts Receivable, Financial Systems, Enterprise Data Warehouse, Reporting, Telephony Products and Services, Utility Products and Services, CATV Products and Services, IP Products and Services, EBPP Services, Technical Requirements
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