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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 cti


Case Study: CTI Improves Accuracy and Saves Time with Infor10 ERP Business (SyteLine)


cti  Study: CTI Improves Accuracy and Saves Time with Infor10 ERP Business (SyteLine)

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

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How to Buy a Phone System


There are many factors to consider when purchasing a new phone system. In addition to planning the scale of your proposed system and how long you expect to use it, you should also think about the number and type of features you need, from call hold and speed dial, to computer telephony integration (CTI). Put your money where your voicemail is: find out about the latest phone system features and improve your bottom line.

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Dynamics Software


Dynamics Software offers solutions that work with Microsoft Dynamics AX with a proven industry track record. These solutions are designed to support: •(Field) Service and Maintenance operations •Mobile Field Service employees both online as well as online/offline •Warehouse Management Operations •Manufacturing and Professional Service Organizations with Graphical Planning & Scheduling tools •Project based companies, like construction, installation, project management and project manufacturing companies •Car and motorcycle Importer and Dealer Management organizations •Computer Telephone Integration (CTI) •Manage Microsoft Dynamics AX add-on licenses (AX License Framework)

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Automating Your Call Center Feedback


Almost everyone has had a bad call center experience—due to long queues, ineffective interactive voice response (IVR) systems, or an agent who doesn’t communicate well. After, the story is told over and over to friends, warning them about doing business with "that company." Are your customers saying this about your local contact center? If so, do you know why? Learn why you should update your customer feedback systems.

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Best Phone Systems for an Effective Call Center: Editor’s Top Picks


Your business’s call center phone system is the nerve center of your sales and customer service activities. And because it’s so vital to your company’s daily operations, it should help you increase your revenue opportunities, reduce costs, maximize your representatives’ productivity, and improve overall customer satisfaction. Read this paper and know the things to consider before purchasing a call center phone system.

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Season's Greetings with Helpful Links from TEC


Free Software Evaluations and Reports Top 25 Most Popular White Papers. Follow Us on Twitter. Choose from over 40 different software categories, 1,000 solutions, and more than a dozen reports all based on your specific requirements.

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Growing Small Business F.J. Westcott Gets Help with ERP Software Selection from TEC


F.J. Westcott, a photographic equipment distributor based in Toledo, Ohio (US), recently discovered its legacy system could no longer keep up with its growing business. However, Westcott realized it needed to do its homework before jumping into the purchase of a new enterprise resource planning (ERP) system. Company executives, including chief financial officer (CFO) Jeff Cohen, did just that by attending an ERP Vendor Shootout moderated by Technology Evaluation Centers (TEC). These biannual events are intended to simplify the ERP selection process for companies with manufacturing, distribution, and project-oriented requirements, by hosting top ERP packages demonstrations side by side. Westcott found TEC's comprehensive and structured software evaluation and selection methodology could determine which, out of the hundreds of ERP systems on the market, was the best-fit for its evolving business.

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IP Telephony 101: The Utter Beginner’s Guide


Telephony. Sounds harmless enough. First, a definition from Merriam-Webster: “the use or operation of an apparatus (as a telephone) for transmission of sounds as electrical signals between widely removed points.” Gotcha. I’m with you. Me hear pretty, oll korrect. Now let me just dip into my pile of telephony white papers, which I’ve been using as a doorstop until now (through

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TechTarget


With offices worldwide, TechTarget provides technology consulting and information, including a network of more than 100 websites. Content TechTarget publishes includes white papers, webcasts, and virtual events.

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Seven Steps to Flawless Business Intelligence


Business intelligence (BI) capabilities transform vast amounts of data into relevant information that organizations rely on to make decisions and manage performance. Most companies have some form of BI, and most are familiar with its benefits. However, in order to extract maximum advantage from BI initiatives, it is necessary to be aware of—and avoid—their seven “fatal flaws.”

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Choosing a Key Management Solution


The modern enterprise deploys a variety of server platforms, operating systems, and programming languages. A major barrier to deploying encryption has been the challenge of accessing encryption keys from these widely divergent environments. This paper helps define the key management needs of your enterprise, while defining the elements necessary to reduce the technical challenges and cost of deployment.

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