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TEC's New White Papers Library Offers Research Tools to Help Companies Make Better Technology Decisions
Impartial software evaluation firm Technology Evaluation Centers Inc. (TEC) announces the launch of its newly redesigned TEC White Papers site, with improved

crm white papers  (BI), customer relationship management (CRM), and security and testing, this online directory of downloadable research and product information provides companies with easy access to a database of thousands of technology white papers and case studies. Whether they're white papers from industry vendors and thought leaders, or case studies addressing real-world business challenges, all content is vetted and approved according to editorial guidelines before being added to the searchable database of Read More...
Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » crm white papers


These are the Times of CRM Vindication and Validation - Part 3
Part 1 of this series analyzed two white papers entitled “Customer Relationship Management: The Winning Strategy in a Challenging Economy” and “Maximizing CRM

crm white papers  are the Times of CRM Vindication and Validation - Part 3 Part 1 of this series  analyzed two white papers entitled  “Customer Relationship Management: The Winning Strategy in a Challenging Economy”  and  “Maximizing CRM Effectiveness During Lean Times”  and authored by  Microsoft Dynamics CRM  and  Oracle CRM , respectively. The blog post made the case for forward-looking enterprises to leverage  customer relationship management (CRM)  solutions to help them both weather the ongoing Read More...
Three Es of CRM
With product lifecycles accelerating and pricing pressures increasing, organizations must focus on delivering unique customer experiences to differentiate

crm white papers  | crm tutorial | crm white paper | crm white papers | customer experience | customer management software | customer relations management | customer relationship | customer relationship management definition | customer relationship management software | customer relationship management system | customer relationship management systems | customer relationship manager | customer relationships | definition of crm | definition of customer relationship management | free crm | hosted crm | hosted crm solutions Read More...
CRM 101
Welcome to another installment in our back-to-basics series. So far, we’ve covered ERP 101 and SCM 101. What Is CRM?CRM is more than a software application

crm white papers  free software selection tool) CRM White Papers Questions? Comments? Want to learn more? Sound off below. Read More...
These are the Times of CRM Vindication and Validation - Part 2
Part 1 of this blog series analyzed two white papers entitled “Customer Relationship Management: The Winning Strategy in a Challenging Economy” and “Maximizing

crm white papers  are the Times of CRM Vindication and Validation - Part 2 Part 1 of this blog series  analyzed two white papers entitled  “Customer Relationship Management: The Winning Strategy in a Challenging Economy”  and  “Maximizing CRM Effectiveness During Lean Times,”  authored by  Microsoft Dynamics CRM  and  Oracle CRM , respectively. My post made the case for forward-looking enterprises to leverage  customer relationship management (CRM)  solutions to help them both weather the ongoing Read More...
TEC 2013 CRM Buyer's Guide for Medium and Large Enterprises
Great customer service is the best (some say the only) way to truly stand out from the competition. CRM vendors are helping companies rise to the challenge with

crm white papers  2013 CRM Buyer's Guide for Medium and Large Enterprises Great customer service is the best (some say the only) way to truly stand out from the competition. CRM vendors are helping companies rise to the challenge with new tools for building and measuring relationships. In the 2013 TEC CRM Buyer’s Guide, analyst Raluca Druta walks you through the latest CRM developments and looks at how trends like customer experience management, mobility, and social media integration are changing the way companies do Read More...
YOur CRM Solution in Our 2011 CRM Buyer's Guide
Find out about listing andsponsorship options. To learn more aboutsponsorship opportunities, please complete this brief questionnaire or contact us...

crm white papers  CRM Solution in Our 2011 CRM Buyer's Guide YOur CRM Solution in Our 2011 CRM Buyer's Guide Here's your chance to highlight your CRM solution to more than a million sales, marketing, and finance executives with the 2011 TEC Customer Relationship Management (CRM) Buyer's Guide*. Don't miss this unique opportunity to reach our large, targeted IT audience Promoted to more than a million TEC members and newsletter subscribers—and sent to thousands of qualified companies that have evaluated CRM software Read More...
CRM Your Salespeople Will Love
Simply visit TEC's CRM evaluation center to compare a new generation of CRM solutions based on your company's special requirements: your budget, in...

crm white papers  you can get a CRM system your salespeople will actually embrace—one that lets them work at peak performance—so they can bring in the new accounts, extra orders, and product upsells your organization needs and wants. Find out which new CRM solutions are best for your company. Simply visit TEC's CRM Evaluation Center to compare a new generation of CRM solutions based on your company's special requirements: your budget, industry, business model, geographical markets, IT platform, etc. Compare up to 50 Read More...
Social CRM is Dead, Long Live Social Media Flavored CRM
Customer relationship management (CRM) is not and cannot really be social, since social means “of, relating to, or occupied with matters affecting human welfare

crm white papers  CRM is Dead, Long Live Social Media Flavored CRM Customer relationship management (CRM) is not and cannot really be social, since social means “ of, relating to, or occupied with matters affecting human welfare ” (definition taken from The Free Dictionary ). In my opinion, CRM does not really affect human welfare, since it brings advantages only to its users and to the customers of the companies using it. In this blog post, I will explain why CRM is not social and why social CRM (SCRM) is Read More...
Maximizer CRM
Maximizer CRM is an integrated sales, marketing, and customer service and support management solution accessible via multiple platforms: Web, mobile, and

crm white papers  CRM Maximizer CRM is an integrated sales, marketing, and customer service and support management solution accessible via multiple platforms: Web, mobile, and desktop. It offers simple-to-use list-based views, with customizable column setups and reports to display all the important details of each contact on one screen. It is easily configurable for organizations in any industry and is a key tool to optimize sales processes, enhance marketing initiatives, and improve customer service. Maximizer Read More...
CRM Essentials
CRM Essentials is a management consulting and advisory firm focusing on customer relationship management strategy and processes.

crm white papers  Essentials CRM Essentials is a management consulting and advisory firm focusing on customer relationship management strategy and processes. Read More...
Compare Leading CRM Software or Process ERP Solutions -- in 10 Minutes or Less
How can we provide you with an accurate. CRM software comparison or an accurate process enterprise resource planning software comparison in 10 min...

crm white papers  Leading CRM Software or Process ERP Solutions -- in 10 Minutes or Less How can we provide you with an accurate CRM software comparison or an accurate process enterprise resource planning (ERP) software comparison in 10 minutes or less? Simple. We poll the leading CRM / leading process ERP vendors on how well their solutions support the full range of CRM / process ERP features and functions. After verification, we load their responses into our online decision support system (DSS).* This means you Read More...
BizAutomation CRM + Business Management
BizAutomation CRM + Business Management is an all-in-one e-business suite designed to serve the end-to-end requirements of small businesses that have

crm white papers  CRM + Business Management BizAutomation CRM + Business Management is an all-in-one e-business suite designed to serve the end-to-end requirements of small businesses that have Microsoft Exchange on their network, or that want to subscribe to the suite via one of our hosted Exchange partners. All modules are offered in their entirety and can be used as needed, without the need to pay for add-on modules. It's the only business suite that leverages a 100 percent browser-based Web interface via Read More...
SAP CRM
SAP CRM has been used in over twenty-five industries including automotive, chemicals, consumer products, professional services, high tech, and wholesale

crm white papers  CRM SAP CRM has been used in over twenty-five industries including automotive, chemicals, consumer products, professional services, high tech, and wholesale distribution. Its features include partner channel management, marketing, sales, professional services, interaction center management, real-time offer management, web channel management, trade promotion management, and business communication management. Read More...
TechExcel CRM
TechExcel Customer Suite is an integrated CRM solution focused on customer service throughout the customer life cycle. As a modular system, TechExcel can be

crm white papers  CRM TechExcel Customer Suite is an integrated CRM solution focused on customer service throughout the customer life cycle. As a modular system, TechExcel can be deployed in its entirety or by model. Its features include process automation, knowledgebase management, workflow, and customer self-service. Read More...

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