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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 crm web based business applications

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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Documents related to » crm web based business applications

Microsoft Paints CRM Landscape On Lately A ‘Still Nature’ Business Applications Scenery


While most of its applications co-opetitors have been licking their wounds and bracing for a long summer drought, fat cash cushioned Microsoft has been putting together the pieces of its CRM (and likely the overall enterprise applications) strategy mosaic

crm web based business applications  Web services in the CRM industry. Thacher pointed out that .NET facilitates the easy connection of systems and enhances solutions with external Web services such as credit checking, analytics and marketing automation services that extend the core functionality of Microsoft CRM. This is Part One of a two-part event note on Microsoft CRM. Part Two will discuss the Challenges faced by Microsoft and make User Recommendations. Microsoft CRM The Microsoft CRM demonstration focused on the solution''s tight Read More

Business Intelligence: Actionable Insights for Business Decision Makers


Despite significant investments in data collection and integration, few companies can redeploy accumulated data to drive business performance. To succeed, they need new business intelligence (BI) tools that can integrate and analyze huge amounts of internal and external data. Learn how such tools can help your company understand customer needs, identify trends, and use the resulting lead time to seize opportunities.

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Overcoming the Barriers of Stand-alone Business Applications


Small to medium businesses (SMBs) like yours are the lifeblood of the economy. However, you may feel you need an operational boost—one that transforms your enterprise into a customer-focused business with the ability for future growth. An integrated suite of applications can give your business processes the depth and flexibility to achieve what a collection of stand-alone applications cannot.

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RTI's CRM Applications Rivals The Major League Providers


Founded in 1990, RTI Software is an Illinois CRM application provider with a feature- rich Enterprise solution targeting the software and hardware industry and expanding to other industries with similar requirements in service, helpdesk, sales and marketing. Recently TEC interviewed Michel P.Mallen, RTI’s Executive Vice President to discuss RTI’s flagship products CustomerFirst and SalesFirst.

crm web based business applications  RTI''s applications are Java-enabled CRM applications and specifically match the requirements of software companies that are providing support, bug fixes, new versions, and services to their customers. WebFirst is an option to CustomerFirst that allows both employees and customers access to information about the status of open incidents or report new incidents through a Web browser access. WebFirst uses WebEngine DBTM technology from WebXI, Inc. to provide a connection between the Web server and the DBMS. Read More

SOA-based Applications and Infrastructure--The Next Frontier?


Leading enterprise applications vendors believe it is crucial to quickly complete the transition to a service oriented architecture (SOA) from monolithic client/server architectures. For the "Big Few" the "stack" race, including applications, databases, application server and middleware, has intensified.

crm web based business applications  has a new Microsoft CRM ( customer relationship management ) product completely developed on .NET. For ERP and accounting solutions, which includes Great Plains, Navision, Solomon, and Axapta, the focus is on .NET''s ability (with the support of Web services) to provide a unified environment for partners that develop product extensions. Moreover, at a recent MBS customer partner conference, MBS announced that the waves caused by Project Green will enable partners to use .NET tools and its languages to Read More

W4 BUSINESS FIRST 8.7 for Business Process Management Certification Report


W4 BUSINESS FIRST 8.7 is now TEC Certified for online evaluation of business process management (BPM) solutions in the Enterprise Resource Planning (ERP) Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

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Achieving Business Intelligence (BI) in Midsize Companies


Like many of today’s IT decision makers, you may be considering a business intelligence (BI) solution for your midsize company. But how do you go about adding BI without disrupting your company? Without breaking the bank? Without having to add staff members with specialties you’ve never even heard of before? This paper helps answer those questions, with practical advice for bringing BI into your midsize company.

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Business Intelligence in SAP Environments


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Exact Business Analytics


Exact Business Analytics (EBA) is a solution with a clear mission--to provide ready access to information that empowers business people to make better decisions directly affecting business performance. Information that had been locked away within ERP or CRM systems becomes available to provide the basis for improved corporate and personal performance. Exact Business Analytics is designed to put power and functionality into the hands of business managers. It offers the power to quickly and easily build information views while dynamically combining and comparing data from multiple sources or different business functions. In addition to ad hoc analyses, users can create personalized information views, graphs, and reports that can be automatically distributed to users on a pre-defined schedule or accessed via the Internet.  

crm web based business applications  away within ERP or CRM systems becomes available to provide the basis for improved corporate and personal performance. Exact Business Analytics is designed to put power and functionality into the hands of business managers. It offers the power to quickly and easily build information views while dynamically combining and comparing data from multiple sources or different business functions. In addition to ad hoc analyses, users can create personalized information views, graphs, and reports that can be Read More

Unit4 Business World


Unit4 Business World (formerly UNIT4 Agresso), a role-based, Web services, and service-oriented architecture (SOA) solution, includes financial management, procurement management, human resources (HR) and payroll, project costing and billing, reporting and analytics, and business process automation solutions. The solution provides tight coupling of data management (information warehouse), process modeling (business processes), and information delivery (reporting and analytics), which means that changes made to an organization’s data or business processes are reflected throughout the solution.

crm web based business applications  Business World UNIT4 Business World, a role-based, Web services, and service-oriented architecture (SOA) solution, includes financial management, procurement management, human resources (HR) and payroll, project costing and billing, reporting and analytics, and business process automation solutions. The solution provides tight coupling of data management (information warehouse), process modeling (business processes), and information delivery (reporting and analytics), which means that changes made to Read More

Extending Your SAP Applications to Better Manage Business Performance


IT professionals must fulfill a vast array of business user information needs in a fast-changing technical environment. To succeed, the technology companies choose must meet with a high rate of user adoption and satisfaction. Learn the challenges facing IT and find out how to provide users with the flexible, self-service business intelligence (BI) and planning capabilities that they need for performance management (PM).

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Understanding New CRM Functionality: Approaches to Ensure a Well-planned Successful CRM Implementation


Why do some customer relationship management (CRM) implementations fail? The answer: companies’ lack of understanding of their current CRM environments, and of what areas need modification or improvement. Companies with a clear understanding of what they need from a CRM solution—as well as of what CRM means to their business—are more likely to succeed. To clinch that success, some key elements should be assessed first.

crm web based business applications  New CRM Functionality: Approaches to Ensure a Well-planned Successful CRM Implementation Why do some customer relationship management (CRM) implementations fail? The answer: companies’ lack of understanding of their current CRM environments, and of what areas need modification or improvement. Companies with a clear understanding of what they need from a CRM solution—as well as of what CRM means to their business—are more likely to succeed. To clinch that success, some key elements Read More

Ebix CRM


Ebix CRM began developing solutions to support agents and advisors more than 20 years ago. Our goal: to help industry professionals better leverage vital client information in a new way. With its very first solutions, Ebix CRM pushed the envelope of contact management to include customer service and policy and investment tracking – all from a financial services industry perspective.

crm web based business applications  CRM Ebix CRM began developing solutions to support agents and advisors more than 20 years ago. Our goal: to help industry professionals better leverage vital client information in a new way. With its very first solutions, Ebix CRM pushed the envelope of contact management to include customer service and policy and investment tracking – all from a financial services industry perspective. Read More

Business Continuity: Are You Always Open for Business?


Limited resources dictate that most midsize companies must support business continuity at the lowest cost and without putting additional pressure on scarce IT resources. But business continuity is more of a critical success factor than ever before. Customers won’t tolerate a lack of service availability. Midsize companies must find a way to ensure maximum business continuity, and reduce downtime—and costs. Learn more.

crm web based business applications   Read More