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Abstract:
Creating Business Value with Communication-enabled CRM Processes: Enhancing Marketing, Sales, and Service. Find IT Solutions
and Other Applications for Your Decision Related to the Business Value with Communication-enabled CRM Processes Customer relationship
management (CRM) issues can often be traced to (...)
Excerpt related to
crm value:
Creating Business Value with Communication-enabled CRM Processes: Enhancing Marketing, Sales,
and Service. Find IT Solutions and Other Applications...
Published:
2010-03-11
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Abstract:
Precision Marketing: Strengthening the Value of CRM. Search for Articles and Other Solutions to Delineate Your Analysis and
for Strengthening the Value of CRM. All organizations, across all industries, have one thing in common—a deluge of customer
data idling somewhere waiting to be monetized. Most like (...)
Excerpt related to
crm value:
Precision Marketing: Strengthening the Value of CRM. Search for Articles and Other Solutions
to Delineate Your Analysis and for Strengthening the V...
Published:
2010-03-11
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Abstract:
Customer relationship management (CRM) is more than just software or a set of processes--it's a business culture solidly
focused on winning and keeping the right customers. A good CRM solution builds value to your business. Learn about the value
of an integrated CRM suite. (...)
Excerpt related to
crm value:
Beyond the Basics: The Value of Integrated CRM. ... A good CRM
solution builds value to your business. Learn about the value of an integrated CRM
suite. ...
Published:
2010-03-11
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Abstract:
To work through all the issues necessary to improve sales performance, executives have a number of options for leveraging
people and knowledge. However, an area that shows significant potential for helping sales teams meet or exceed their goals
is the effective alignment of sales process and technology. (...)
Excerpt related to
crm value:
The Impact of CRM and Sales Process: Monetizing the Value of Sales Effectiveness. Source:
RightNow Technologies. Document Type: White ...
Published:
2010-03-11
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Abstract:
While Cincom's solutions, services, experience and results should resonate well with in the complex manufacturing segment,
it competes against a slew of companies with stronger brand names (not impeded by Cincom’s conservative tacit nature) and/or
financial resources. (...)
Excerpt related to
crm value:
While Cincom's solutions, services, experience and results should resonate well with in the complex manufacturing segment,
it competes against a s...
Published:
2002-11-27
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Abstract:
Learn how communication-enabled business processes (CEBPs)—processes enabled by communication systems that are tightly integrated
with business applications—can help resolve customer relationship management (CRM) issues by reducing latency, providing recording
of and visibility into interactions, and (...)
Excerpt related to
crm value:
Creating Business Value with Communication-Enabled CRM Processes: Enhancing Marketing, Sales,
and Service. Source: SAP. Document Type ...
Published:
2011-03-14
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Abstract:
For a customer relationship management implementation to be successful, consulting firms, vendors, and users must pay attention
to user training and change management. (...)
Excerpt related to
crm value:
For a customer relationship management implementation to be successful, consulting firms, vendors, and users must pay attention
to user training a...
Published:
2005-10-22
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Abstract:
Become an expert of realizing enterprise-wide value with on-demand customer relationship management (CRM). Read this whitepaper.
Increasingly, midsize companies are looking to customer relationship management (CRM) to energize their sales organizations
and make the entire sales ecosystem more efficient. B (...)
Excerpt related to
crm value:
Read this whitepaper. Increasingly, mids... 5 Tips for Energizing Your Sales Organization and Realizing Enterprise-wide Value
with On-demand CRM. ...
Published:
2010-03-11
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Abstract:
Product Lifecycle Management (PLM) addresses the full lifecycle of a product. The focus of most of the current PLM solutions,
however, does not make the most of the value available from servicing products after they have been sold. Service Lifecycle
Management (SLM) promises valuable business benefits (...)
Excerpt related to
crm value:
... Potential providers are major CRM vendors that have SLM functionality such as Siebel
and specialty SLM ... Consider a pilot implementation to prove the value. ...
Published:
2003-06-11
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Abstract:
The new metrics of customer profitability, lifetime value, and wallet share are needed to supplement the traditional metrics
of market share and penetration. Typical functional components of marketing automation include customer data cleansing and
analysis tools, and campaign management systems. (...)
Excerpt related to
crm value:
The new metrics of customer profitability, lifetime value, and wallet share are needed to supplement the traditional metrics
of market share and p...
Published:
2005-08-16
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Abstract:
While most of its applications co-opetitors have been licking their wounds and bracing for a long summer drought, fat cash
cushioned Microsoft has been putting together the pieces of its CRM (and likely the overall enterprise applications) strategy
mosaic (...)
Excerpt related to
crm value:
While most of its applications co-opetitors have been licking their wounds and bracing for a long summer drought, fat cash
cushioned Microsoft has...
Published:
2002-08-15
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Abstract:
Whether this is a temporary stint, a true long-term alliance, or just a prelude to nuptials down the track, Microsoft should
turn out as a beneficiary in every way. (...)
Excerpt related to
crm value:
Whether this is a temporary stint, a true long-term alliance, or just a prelude to nuptials down the track, Microsoft should
turn out as a benefic...
Published:
2003-08-30
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Abstract:
Microsoft’s ambition will be its greatest challenge, as the company is concurrently experiencing an almost disruptive technology
transition from Windows to .NET, using Internet rather than PCs. Microsoft Business Solutions is now up to its gills with
soul-searching dilemmas, possibly with more issues t (...)
Excerpt related to
crm value:
Microsoft’s ambition will be its greatest challenge, as the company is concurrently experiencing an almost disruptive technology
transition from W...
Published:
2002-08-16
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Abstract:
A customer relationship management (CRM) system's potential can be lost if the chief executive officer (CEO) doesn't play
a continuous role in its implementation—especially when it comes to pain management, the operational relevance of CRM, and
potential impediments. (...)
Excerpt related to
crm value:
A customer relationship management (CRM) system's potential can be lost if the chief executive officer (CEO) doesn't
play a continuous role in its...
Published:
2006-11-24
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Abstract:
An effective business case must link CRM with achieving organizational objectives; but this step is just the beginning. Credibility
implies that the document clearly delineates assumptions regarding cause and effect plus the mechanism that will be used to
assess results and declare success. (...)
Excerpt related to
crm value:
An effective business case must link CRM with achieving organizational objectives; but this step is just the beginning. Credibility
implies that t...
Published:
2004-11-09
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Abstract:
While the existing loyal client base and affiliate channel remains MAPICS’ trump card in these difficult times, the recent
partnership initiatives bundled with a unified product branding might be the way to more effectively sell beyond the current
XA client base, which is the must for the long-term via (...)
Excerpt related to
crm value:
While the existing loyal client base and affiliate channel remains MAPICS’ trump card in these difficult times, the recent
partnership initiatives...
Published:
2001-10-08
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Abstract:
Cincom’s latest CRM product release offers a compelling value proposition for many ‘to order’ manufacturing enterprises.
While it is a product that may raise the bar in its target markets, the competitive offering is not exactly a pushover. (...)
Excerpt related to
crm value:
Cincom’s latest CRM product release offers a compelling value proposition for many ‘to order’
manufacturing enterprises. While it is a product tha...
Published:
2002-11-26
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Abstract:
In spite of the impression that currently PeopleSoft can do nothing wrong, many users of the older versions of its products
might be bracing themselves for a less than smooth product upgrade ride. (...)
Excerpt related to
crm value:
In spite of the impression that currently PeopleSoft can do nothing wrong, many users of the older versions of its products
might be bracing thems...
Published:
2001-09-07
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Abstract:
PeopleSoft has joined the elite group of vendors that can deliver a majority of the components of a complete e-business framework.
If one considers all aspects of a CRM or SCM evaluation, PeopleSoft has earned the license to be evaluated along with market
leaders. (...)
Excerpt related to
crm value:
PeopleSoft has joined the elite group of vendors that can deliver a majority of the components of a complete e-business framework.
If one consider...
Published:
2001-06-27
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Abstract:
Companies need to implement serious yardstick work when seeking to evaluate CRM-software investments. This involves creating
a cost-benefit analysis, determining the tangible and intangible benefits, and the risks involved with CRM implementation. (...)
Excerpt related to
crm value:
Companies need to implement serious yardstick work when seeking to evaluate CRM-software investments. This involves creating
a cost-benefit analys...
Published:
2004-07-23