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Abstract:
For a successful customer relationship management (CRM) implementation, the chief executive officer (CEO) must have an ongoing
role in the process. The project implementer must be aware of common CRM misconceptions, and communicate the nature of CRM
to c-level management. (...)
Excerpt related to
crm type system:
For a successful customer relationship management (CRM) implementation, the chief executive officer (CEO) must have an ongoing
role in the process...
Published:
2006-11-23
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Abstract:
Product lifecycle management (PLM) doesn't work, but it should. Industry's general approach and attitude to PLM mimics the
early days of customer relationship management (CRM) adoption, and lessons from that experience should help when tackling
the "ifs" and "hows" of PLM investment. (...)
Excerpt related to
crm type system:
Product lifecycle management (PLM) doesn't work, but it should. Industry's general approach and attitude to PLM mimics
the early days of customer ...
Published:
2005-11-25
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Abstract:
If you are implementing or considering Microsoft Axapta as your ERP system, or providing Axapta-related services, this note
provides an overall understanding of how the system fits together to run a business. This section reviews the major design
factors affecting system usage in a manufacturing environm (...)
Excerpt related to
crm type system:
If you are implementing or considering Microsoft Axapta as your ERP system, or providing Axapta-related services, this note
provides an overall un...
Published:
2005-02-12
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Abstract:
While the ERP mid-market has seen more vibrant intra-market merger & acquisition activity during 2001, it appears that 2002
will, for some more tenacious Tier 2/Tier 3 vendors, be the year of delivering products under their own steam as to counteract
the onslaught by Tier 1 vendors and mid-market juggern (...)
Excerpt related to
crm type system:
While the ERP mid-market has seen more vibrant intra-market merger & acquisition activity during 2001, it appears that
2002 will, for some more te...
Published:
2002-04-19
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Abstract:
For small businesses with limited budgets and IT support, customer relationship management (CRM) has been out of reach. Until
now, these small companies have missed out on the benefits provided by CRM because most applications were built for larger
companies. New technology, however, has now emerged that (...)
Excerpt related to
crm type system:
... Source: Centerbase. Document Type: White Paper Description: For small businesses ...
smaller businesses by providing a fully customizable and affordable CRM system. ...
Published:
2010-03-11
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Abstract:
Data entry and error correction are key roadblocks to return on investment (ROI) from customer relationship management (CRM)
software. Manual data entry is time-consuming, and reduces staff effectiveness by taking them away from potential sales opportunities.
Automating data entry is one way to reduce mi (...)
Excerpt related to
crm type system:
Evaluating the ROI from CardScan Pro for CRM. Source: CardScan. Document Type: White Paper
Description: Data entry and error correction are key roadblocks to ...
Published:
2010-03-11
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Abstract:
Choosing the Best CRM for Your Organization. IT Reports and Other Package to Use In Your System for Choosing the Best CRM.
It’s no secret that there is a bevy of deployment options available with most customer relationship management (CRM) solutions
today—ranging from customized to out-of-the-box. (...)
Excerpt related to
crm type system:
Choosing the Best CRM for Your Organization. IT Reports and Other Package to Use In Your System for Choosing the Best CRM.
It’s no secret that ther...
Published:
2010-03-11
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Abstract:
The future of customer service management (CRM) is changing—and SAP’s CRM 5.2 is a big part of the reason. SAP is known for
constantly enhancing its products—whether it’s changing its tier architecture or introducing new dimensional components. But
its latest in CRM technology provides many new f (...)
Excerpt related to
crm type system:
Evolution at the Speed of Change: SAP CRM 5.2 and Beyond. Source: Infosys Technologies. Document Type:
White Paper Description: The future of customer service ...
Published:
2010-03-11
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Abstract:
Customer relationship management (CRM) solutions can help you achieve success by managing your company’s customer-facing
processes and implementing a customer-centric vision. But to make the most of CRM’s benefits, you should weigh and consider
the options by answering key questions about your proces (...)
Excerpt related to
crm type system:
... Source: CDC Software. Document Type: White Paper Description: Customer relationship
management (CRM) solutions can help you achieve success by managing your ...
Published:
2010-03-11
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Abstract:
Customer relationship management (CRM) solutions have changed. What was once used to help sales personnel maintain records
of contacts, sales-related activities, and individual team progress has now become so much more. But since CRM is now intertwined
with other sales management solutions, it has left b (...)
Excerpt related to
crm type system:
... Sales Force. Source: NetSuite. Document Type: White Paper Description: Customer relationship
management (CRM) solutions have changed. ...
Published:
2010-03-11
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Abstract:
What kind of tangible return on investment (ROI) can you expect from your enterprise resource planning (ERP) software? The
answer: a lot more than you might expect. Purchasing ERP software represents a significant financial commitment, but in most
cases, the software pays for itself within the first year (...)
Excerpt related to
crm type system:
Demonstrating the ROI of an ERP System. Source: Global Shop Solutions. Document Type: White
Paper Description: What kind of tangible return on investment (ROI ...
Published:
2010-03-11
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Abstract:
Customer relationship management (CRM) is being adopted by businesses worldwide. But the key question for many executives
as they create their CRM strategy: how can they gain strategic advantage if their competitors are implementing these same
CRM systems? The answer: through integration. Find out how le (...)
Excerpt related to
crm type system:
How to Avoid the Most Common Mistakes in CRM Integration. Source: Scribe Software. Document Type:
White Paper Description: Customer relationship management (CRM ...
Published:
2010-03-11
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Abstract:
IFS arrived over five years ago on U.S. shores, with a Christmas-bag full of software components that run from the front-office
to back-office and back again. They’re here to play, to get recognized, and win some big Collaborative Commerce engagements.
We’ll see if they’ve got the stuff to do it. (...)
Excerpt related to
crm type system:
IFS arrived over five years ago on US shores, with a Christmas-bag full of software components that run from the front-office
to back-office and...
Published:
2001-10-22
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Abstract:
Interface Software, a provider of relationship intelligence to professional services firms, introduces InterAction 5 with
three additional modules aimed at facilitating collaborative work in both legal- and project-based environments. InterAction
5 reinforces Interface Software's customer relationship ma (...)
Excerpt related to
crm type system:
Interface Software, a provider of relationship intelligence to professional services firms, introduces InterAction 5 with
three additional modules...
Published:
2004-08-26
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Abstract:
I’m Larry Blitz, editor of TEC’s Vendor Showdown series. Today’s Showdown compares two popular mid-market CRM solutions,
Microsoft Dynamics CRM and NetSuite CRM+, head-to-head. I hope you find this showdown helpful and informative. I invite your
comments and questions at showdown@technologyevaluati (...)
Excerpt related to
crm type system:
I’m Larry Blitz, editor of TEC’s Vendor Showdown series. Today’s Showdown compares two popular mid-market CRM solutions, Microsoft
Dynamics CRM an...
Published:
2009-05-15
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Abstract:
The Real Challenge of CRM: Employee Buy-In. Find Free System and Other Solutions to Define Your Systems Implementation In
Relation To CRM System. Your company has just selected a new customer relationship management (CRM) system for your company.
Congratulations should be in order. However, your work has (...)
Excerpt related to
crm type system:
The Real Challenge of CRM: Employee Buy-In. Find Free System and Other Solutions to Define Your Systems Implementation In
Relation To CRM System. Y...
Published:
2010-03-11
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Abstract:
For this Showdown, we looked at all three of the main CRM modules: sales force automation, marketing automation, and customer
service and support. To eliminate any chance of bias and to ensure a level playing field, all the criteria that make up these
three modules in our CRM Evaluation Center were given (...)
Excerpt related to
crm type system:
For this Showdown, we looked at all three of the main CRM modules: sales force automation, marketing automation, and customer
service and support....
Published:
2008-09-29
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Abstract:
How to Choose a Hosted CRM Application for SMBs. Templates and Other Software to Use In Your Dynamic System Related to How
to Choose a Hosted CRM Application for SMBs. While virtually all hosted customer relationship management (CRM) applications
support sales force automation, marketing campaign manageme (...)
Excerpt related to
crm type system:
How to Choose a Hosted CRM Application for SMBs. Templates and Other Software to Use In Your Dynamic System Related to How
to Choose a Hosted CRM A...
Published:
2010-03-11
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Abstract:
In terms of strategic partnerships, the acquirer is responsible for judging how well customer relationship management (CRM)
software will function on the equipment and at the site, and with staff, customers, and third-party applications. Acceptance
testing involves three basic flavors: user acceptance, o (...)
Excerpt related to
crm type system:
... already have colleagues who use the very CRM system you have ...
how much testing, and of what type, you need ... tell you about problems that ship with
your system. ...
Published:
2004-10-13
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Abstract:
I'm Lyndsay Wise, senior research analyst at Technology Evaluation Centers. Welcome to another in TEC's series of enterprise
software Vendor Showdowns. Today's Showdown pits three of the top business intelligence (BI) vendors against each other in
a head-to-head contest: Oracle's Hyperion System 9 vs. Mi (...)
Excerpt related to
crm type system:
I'm Lyndsay Wise, senior research analyst at Technology Evaluation Centers. Welcome to another in TEC's series of
enterprise software Vendor Showd...
Published:
2007-09-26