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Abstract:
P.J. Jakovljevic clarifies the market positioning of Sage's enterprise resource planning (ERP) and customer relationship management
(CRM) portfolios. Having developed an extraordinary customer experience (ECE) strategy—“Enrich, Connect, Grow”—Sage is firming
up its enterprise resource planning (ER (...)
Excerpt related to
crm trends:
PJ Jakovljevic clarifies the market positioning of Sage's enterprise resource planning (ERP) and customer relationship
management (CRM) portfolio...
Published:
2011-05-13
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Excerpt related to
crm trends:
... strategies that are unique to them. Here is a quick look at CRM—from buzzwords to trends,
to some recommended solutions. CRM Buzzwords. ...
Published:
2008-12-09
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Abstract:
Onyx Software is one of the few direct competitors of Siebel Systems with a solid chance at long-term success in the CRM
market. A strong customer focus and a commitment to a 100% web-based architecture are just two of its critical success factors.
Find out how Onyx is staking its claim. (...)
Excerpt related to
crm trends:
Onyx Software is one of the few direct competitors of Siebel Systems with a solid chance at long-term success in the CRM market.
A strong custome...
Published:
2000-12-04
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Abstract:
Targeting your best customers and personalizing your relationship with them, implies an in-depth understanding of their behavior. (...)
Excerpt related to
crm trends:
Targeting your best customers and personalizing your relationship with them, implies an in-depth understanding of their behavior.
Published:
2002-12-21
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Abstract:
A response to trends in the open source software market comes this time from relative newcomer provider xTuple. This vendor’s
footprint isn’t entirely in the open source door, however, with OpenMFG, its commercially licensed solution with an open source
infrastructure. (...)
Excerpt related to
crm trends:
A response to trends in the open source software market comes this time from relative newcomer provider xTuple. This vendor’s
footprint isn’t enti...
Published:
2008-10-10
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Abstract:
ERP applications are designed to optimize an organization’s underlying business processes — primarily accounting/financial,
manufacturing, distribution, and human resources/payroll. This note identifies current trends in the ERP market that we believe
are the direct consequence of vendors’ attempts (...)
Excerpt related to
crm trends:
ERP applications are designed to optimize an organization’s underlying business processes — primarily accounting/financial,
manufacturing, distrib...
Published:
2000-05-03
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Excerpt related to
crm trends:
... Gartner has recently outlined several technology trends that have been changing CRM
products, starting with cloud computing and subscription-based software as ...
Published:
2010-01-22
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Abstract:
The new metrics of customer profitability, lifetime value, and wallet share are needed to supplement the traditional metrics
of market share and penetration. Typical functional components of marketing automation include customer data cleansing and
analysis tools, and campaign management systems. (...)
Excerpt related to
crm trends:
The new metrics of customer profitability, lifetime value, and wallet share are needed to supplement the traditional metrics
of market share and p...
Published:
2005-08-16
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Excerpt related to
crm trends:
... out the door. Make sure you’re not caught off-guard by 2008, with the top 6 trends you
should watch for in the year ahead. 1. ERP ...
Published:
2007-12-27
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Excerpt related to
crm trends:
... In addition to several macroeconomic trends that seem to be helping CRM
solutions prove their worth, I also analyzed the recent technological enablers that are ...
Published:
2010-02-04
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Abstract:
Onyx Software is a CRM vendor that competes in the mid-market. Onyx considers implementation risk, implementation time, and
distribution strategy to be significant competitive variables. The result is a clearly defined ASP strategy that emphasizes
forging quality relationships with a few ASPs. (...)
Excerpt related to
crm trends:
Onyx Software is a CRM vendor that competes in the mid-market. Onyx considers implementation risk, implementation time, and
distribution strategy ...
Published:
2000-10-18
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Abstract:
Multichannel retailers have to flawlessly execute a full range of services to engage, transact, and fulfill orders placed
via Internet. Thus, they either have to build a complete set of these services in-house, or outsource some (or all) of them. (...)
Excerpt related to
crm trends:
Multichannel retailers have to flawlessly execute a full range of services to engage, transact, and fulfill orders placed
via Internet. Thus, they...
Published:
2006-07-20
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Abstract:
A response to trends in the open source software market comes this time from relative newcomer provider xTuple. This vendor’s
footprint isn’t entirely in the open source door, however, with OpenMFG, its commercially licensed solution with an open source
infrastructure. (...)
Excerpt related to
crm trends:
A response to trends in the open source software market comes this time from relative newcomer provider xTuple. This vendor’s
footprint isn’t enti...
Published:
2008-10-10
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Abstract:
The CRM market is shifting. Instead of looking for an all-purpose and horizontal oriented CRM application, customers are
seeking a more specialized and industry specific tool. From the larger organization to the smallest customers, CRM buyers
are expecting their applications to follow their business mode (...)
Excerpt related to
crm trends:
The CRM market is shifting. Instead of looking for an all-purpose and horizontal oriented CRM application, customers are seeking
a more specialize...
Published:
2003-05-28
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Excerpt related to
crm trends:
... A company’s ability to spot market trends in a timely way and find competitive info
such as good or bad sentiments about its products and brands should go ...
Published:
2012-03-01
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Abstract:
Two recent moves by Lawson Software have stunned the market: 1) it discontinued its in-house CRM development in favor for
partnering with Siebel Systems, and 2) it announced the intention to deliver its product also via 3rd-party Application Service
Providers (ASPs). We express our views in this regard. (...)
Excerpt related to
crm trends:
Two recent moves by Lawson Software have stunned the market: 1) it discontinued its in-house CRM development in favor for
partnering with Siebel S...
Published:
2000-05-18
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Abstract:
Will the long awaited Siebel 7 product release help the until recently undisputed CRM leader withstand the pressure from
ERP giants – SAP, Oracle and PeopleSoft? (...)
Excerpt related to
crm trends:
Will the long awaited Siebel 7 product release help the until recently undisputed CRM leader withstand the pressure from ERP
giants – SAP, Oracle ...
Published:
2001-12-28
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Excerpt related to
crm trends:
... In addition to several macroeconomic trends that seem to be helping CRM
solutions prove their worth, the post also analyzed the recent technological enablers ...
Published:
2010-03-04
-
Abstract:
The CRM market is shifting. Instead of looking for an all-purpose and horizontal oriented CRM application, customers are
seeking a more specialized and industry specific tool. From the larger organization to the smallest customers, CRM buyers
are expecting their applications to follow their business mode (...)
Excerpt related to
crm trends:
The CRM market is shifting. Instead of looking for an all-purpose and horizontal oriented CRM application, customers are seeking
a more specialize...
Published:
2003-05-28
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Abstract:
Cognos, one of the largest business intelligence and on-line analytical processing vendors, has announced an aggressive customer
relationship management initiative to supply the extensive interactive reporting, analysis, and scorecarding functionality
needed to leverage the data supplied by products like (...)
Excerpt related to
crm trends:
Cognos, one of the largest business intelligence and on-line analytical processing vendors, has announced an aggressive customer
relationship mana...
Published:
2000-11-06