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Research Note: CRM Technology Value Matrix-First Half 2012
Many companies are evaluating additions, upgrades, and changes to their core CRM solutions because of the innovations vendors are driving in areas such as

crm technology  Note: CRM Technology Value Matrix-First Half 2012 Many companies are evaluating additions, upgrades, and changes to their core CRM solutions because of the innovations vendors are driving in areas such as social collaboration, mobile access, and analytics. In turn, vendors are accelerating the pace of upgrades and new functionality delivery. The Technology Value Matrix evaluates the usability and functionality of solutions that support sales, marketing, and customer service. Get details. Read More...
CRM for Financial and Insurance Markets
Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or&n...
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Documents related to » crm technology


CRM, Success, and Best Practices: A Wake Up Call Part Two: Modeling Success with Senior Management and CRM Culture
To maximize the return on investment of a customer relationship management system, a new CRM best practices model should be used. A point-based system, self

crm technology  within the industry. When CRM is approached from the perspective of technology only or project only, it is destined to fail. There are few truly customer centric organizations and CRM is not a natural extension for any organization that is structured along functional lines. It is an organizational change issue and senior management must be engaged in the process not merely supportive of it. Leadership Senior management must be committed to making CRM the operational strategy for the company and be ready Read More...
CRM, Success, and Best Practices: A Wake Up Call Part One: Searching and Establishing the Business Parameters of CRM
Customer relationship management is a sophisticated set of customer-facing tools; however, its technology has outpaced the management strategy used to implement

crm technology  definitions have emphasized that CRM involves technology while other definitions balance this orientation with references to business strategy or culture. From a technology standpoint, few professionals would argue that CRM embraces an integrated set of applications (referred to as a suite of products if sourced from one vendor) that address the functional needs of sales, marketing, customer service, help desk, and field service. Applications are linked to a database that contains all the interactions Read More...
A guide to the benefits, technology and implementation essentials of CRM & SFA solutions
Companies spend staggering investments to make and keep their offerings competitive. By providing a centralized location to store account history and detailed

crm technology  and implementation essentials of CRM & SFA solutions : Customer Relationship Management (CRM) (Wikipedia) Sales Force Automation (SFA) (Wikipedia) A guide to the benefits, technology and implementation essentials of CRM & SFA solutions Sales Process is also known as : Sales Process Automation , Sales Process Best Practices , Sales Process Consulting , Sales Process Definition , Sales Process Development , Sales Process Documentation , Sales Process Guide , Sales Process Implementation , Sales Process Read More...
5-step CRM Software Selection Guide: A Pragmatist’s Guide to CRM Software Selections
Selecting a new enterprise customer relationship management (CRM) solution is an undertaking that requires careful planning and managed execution. And in fact

crm technology  price Finding out what CRM technology will cost you is a lot like buying your first car. That end price is pretty much up to you, based on your ability to shop around at various dealers, gauge whether you are being overpriced and haggle for a discounted deal. What I discovered is, with the exception of some hosted CRM vendors, who actually list the cost-per-user breakdown on their web sites (though, the more robust the solution, the less likely it is that a hosted solution will divulge the price), the Read More...
Unified Human Capital Management and Talent Technology Survey Report: How Human Capital and Talent Technology Are Influencing Global Business
This Unified Human Capital Management and Talent Technology Survey Report addresses how businesses are using human capital management (HCM) to meet their growth

crm technology  Human Capital Management and Talent Technology Survey Report: How Human Capital and Talent Technology Are Influencing Global Business This Unified Human Capital Management and Talent Technology Survey Report addresses how businesses are using human capital management (HCM) to meet their growth goals. The survey results are representative of large and smaller enterprises and reflect the input of 126 respondents. By downloading this document, you agree to provide contact information and other data to Read More...
Ebix CRM
Ebix CRM began developing solutions to support agents and advisors more than 20 years ago. Our goal: to help industry professionals better leverage vital

crm technology  CRM Ebix CRM began developing solutions to support agents and advisors more than 20 years ago. Our goal: to help industry professionals better leverage vital client information in a new way. With its very first solutions, Ebix CRM pushed the envelope of contact management to include customer service and policy and investment tracking – all from a financial services industry perspective. Read More...
Technology Advisors, Inc.
Technology Advisors is a leading business and technology consulting company specializing in the development of CRM strategies and technology solutions – on

crm technology  in the development of CRM strategies and technology solutions – on-premise or cloud-based. With a deep knowledge of the leading CRM systems available today and a collaborative business solution approach, we can provide clients the best CRM, marketing automation, sales automation, customer support, call center, analytics, data migration, data integration, mobile or social solution. Technology Advisors enables organizations to achieve real business results from their CRM initiatives. We deliver Consulting Read More...
The Case for a New CRM Solution
CRM software has gone well beyond being a

crm technology  Case for a New CRM Solution CRM software has gone well beyond being a good to have capability. Senior management is now generally quite clear that this genre of software is needed. However, it also often acknowledged that companies that have deployed CRM software solutions have not obtained the benefits that were promised. When we understand the reasons for this dissatisfaction, we can make the case for a new CRM solution. See the benefits of a new CRM solution. Read More...
CRM for Manufacturing vs. Regular CRM
A couple of weeks ago, I published a blog post called Customer Relationship Manufacturing. In this blog post, I described the symbiosis between the sales and

crm technology  for Manufacturing vs. Regular CRM A couple of weeks ago, I published a blog post called Customer Relationship Manufacturing. In this blog post, I described the symbiosis between the sales and production departments within a manufacturing company, mentioned some customer relationship management (CRM) vendors that seem to have adapted their products for the manufacturing industry, and I also promised I would get back to you with more information on these products. Why do Manufacturing Companies Need a Diffe Read More...
Infor Epiphany
Infor@s CRM solution provides the tools your company needs to engage customers in a multi-channel, closed-loop dialogue that nurtures their loyalty to your

crm technology  Epiphany Infor's CRM solution provides the tools your company needs to engage customers in a multi-channel, closed-loop dialogue that nurtures their loyalty to your products and services and improves your bottom-line results. Infor CRM is comprised of the following key components: Marketing—delivers inbound and outbound marketing capabilities that streamline the campaign process and create real-time customer profiles which can be analyzed to identify high-impact offers at the moment of customer Read More...
Enterprise On-Demand CRM Comparison Guide
This guide provides a feature list comparison of 12 on-demand CRM products for businesses.

crm technology  On-Demand CRM Comparison Guide This guide provides a feature list comparison of 12 on-demand CRM products for businesses. Read More...
CRM Your Salespeople Will Love
Simply visit TEC's CRM evaluation center to compare a new generation of CRM solutions based on your company's special requirements: your budget, in...

crm technology  you can get a CRM system your salespeople will actually embrace—one that lets them work at peak performance—so they can bring in the new accounts, extra orders, and product upsells your organization needs and wants. Find out which new CRM solutions are best for your company. Simply visit TEC's CRM Evaluation Center to compare a new generation of CRM solutions based on your company's special requirements: your budget, industry, business model, geographical markets, IT platform, etc. Compare up to 50 Read More...
Sagent Technology Reports Strong Growth
Business Wire - October 21, 1999 - Sagent Technology, Inc., (NASDAQ: SGNT) announced its financial results for the third quarter ended September 30, 1999

crm technology  Technology Reports Strong Growth Event Summary Business Wire - October 21, 1999 - Sagent Technology, Inc., (NASDAQ: SGNT) announced its financial results for the third quarter ended September 30, 1999. Revenue for the quarter increased 117% to $10.0 million, from $4.6 million in the third quarter of 1998. Net losses for the 1999 nine-month period were $970,000, compared to a net loss of $11.7 million in the same period last year. License revenues for the quarter increased 149% to $7.3 million, from Read More...
Agiline CRM
Agiline CRM helps businesses know and maintain their customers. Agiline CRM is an enterprise-level CRM solution that provides coordination between customer

crm technology  touch your customers. Agiline CRM helps make the most of all your relationships by uniting people and processes with technology for serving your daily customers, distribution channels, suppliers, and internal customers. Agiline CRM features provide integration with other front-office and back-office applications. To help your mobile representatives, Agiline provides a disconnected version that allows complete access to customer information. Read More...
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