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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 crm strategies associated with sales

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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Documents related to » crm strategies associated with sales

How to Rise Above Today’s Economic Challenges: Equip Your Sales Force with Mobile CRM


In today’s tough economic climate, companies need their sales teams operating at peak performance. But traditional customer relationship management (CRM) may be hampering field salespeople’s productivity, with frequent downtime and lengthy sales cycles cutting them off from their managers. Learn how mobile CRM solutions can help speed up and improve the sales process, so your company can survive even the toughest market.

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Sales Force Performance


Understanding market drivers is key to managing customer behavior. To do this, organizations must state and qualify their assumptions about the real drivers of sales performance. An improvement strategy can then be created, and with integrated budgets, success metrics, etc.

crm strategies associated with sales  thought leader in the CRM and e-business industries. As a visionary and early adopter of sales force automation (SFA), in 1986, Petersen led one of the first successful national implementations of SFA in the United States. He has held senior level management positions with system integration and end user organizations. As a consultant, he developed a number of proprietary facilitation techniques to help organizations to better understand technology, and how to rally around a single threaded, phased Read More

Do More with Less: The Five Strategies Used by Successful SMB Manufacturers


A common issue for small to medium business (SMB) manufacturers is how to increase revenue and grow their businesses without significantly adding staff. Unfortunately, these companies often emerge from the startup phase saddled with inefficient, manual processes that require extra people to maintain them. Learn how to position your company for more predictable business growth, without a reliance on adding more people.

crm strategies associated with sales  opening of a customer CRM history record, allowing all known account information to be populated in the order screen. The order processing clerk can speak with the customer with knowledge of their prior business, and make suggestions on products, delivery schedules, etc. For complex orders, they can ensure that an accurate and buildable configuration is quoted using an integrated product configurator module that is kept up to date by the engineering and product management staff. During the process, the Read More

Difficult Conversations: Discussing CRM with Your CEO Part Two: Elements of the Discussion


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crm strategies associated with sales  has been just stated, CRM is a disruptive concept; this suggests organizational change which has significant risks for the leader who attempts it. So before addressing the actions that the CEO may regard as risk-laden from a personal perspective, the dialogue must be preceded by a discussion of opportunity that will trump the thought of discomfort. Before the discussion, first identify areas that the CEO is concerned about, where the pain or perceived pain is. This is the collateral necessary to create Read More

TEC Joins Forces with BPT Partners to Create the Industry’s Leading CRM Evaluation Center


Technology Evaluation Centers (TEC) , the world’s foremost provider of enterprise software evaluation tools, is pleased to announce its new strategic partnership with BPT Partners LLC (BPT) , a leading source of customer relationship management (CRM) research and education.

crm strategies associated with sales  and business model, providing CRM training in both the cutting-edge and the classic strategies and processes that made CRM one of the most successful business approaches in decades. BPT''s trainers and subject matter experts are notable professionals who have won awards for their industry-leading thinking and practices. For more information contact: Bill Howell Director of Operations BPT Partners, LLC (770) 856-2418 1989 Simpson Road, South East Smyrna, Georgia, 30080, USA bhowell@bptpartners.com Jessica Read More

The Sales Benchmarking Primer


Sales benchmarking is a diagnostic discipline that objectively identifies opportunities for sales-related performance improvement and enables best-practice solutions. This Sales Benchmarking Primer includes two important chapters from the best-selling book Making the Number—and provides a process-based framework for marketing and sales that can help your company survive and prosper in an unstable economy.

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SMB Team On-Demand CRM Comparison Guide


This guide provides a feature list comparison of 12 on-demand CRM products for small to medium businesses.

crm strategies associated with sales  Team On-Demand CRM Comparison Guide This guide provides a feature list comparison of 12 on-demand CRM products for small to medium businesses. Read More

Employee Screening Strategies


Employee screening is a critical capability for organizations today. No longer just a part of the hiring process, employee background checks, eligibility verification, and even tax credit screening are increasingly part of the ongoing talent lifecycle. This Research Brief by the Aberdeen Group looks at best practices used and results delivered through the use of employee screening tools and solutions. Get the key insights now.

crm strategies associated with sales  Screening Strategies Employee screening is a critical capability for organizations today. No longer just a part of the hiring process, employee background checks, eligibility verification, and even tax credit screening are increasingly part of the ongoing talent lifecycle. This Research Brief by the Aberdeen Group looks at best practices used and results delivered through the use of employee screening tools and solutions. Get the key insights now. Read More

Global Leader in Destination Resort Sales and Marketing Delivers On Corporate Vision and Increases Sales


Founded in 2001, Playground is a destination resort sales and marketing company headquartered in Vancouver, British Columbia (Canada). The worldwide success of Playground is based on intellectual property—including information about resorts, selling history, target markets, prospects, and past customers. How does it capture this information and use it—safely and securely—to help sell and market real estate?

crm strategies associated with sales   Read More

Green Beacon Solutions


Green Beacon is a Gold-Certified Microsoft Partner specializing in software, services, and support for Microsoft Dynamics AX, Dynamics CRM and other leading business solutions. Our teambrings the experience of hundreds of successful client implementations, delivering on the company's mission to guide clients to success by providing practical business solutions with a rapid and substantial return on investment. As a well-established business and technology consulting firm, we know the key to every solution deployment is an understanding of the business requirements and objectives of a business enterprise.Green Beacon helps clients by defining critical business drivers and providing business and technology consulting that enables clients to successfully implement and deploy ERP and CRM solutions. Additionally as more and more organizations require on-demand and cost-effective services in the everyday management of their business applications, Green Beacon also lends added-value to our clients through our integrated support service offering, Professional Application Management Services (PAMS). Integrated Support incorporates monitoring, implementation and consultation services for both ERP and CRM applications. We are headquartered in Boston, Massachusetts.

crm strategies associated with sales  Microsoft Dynamics AX, Dynamics CRM and other leading business solutions. Our teambrings the experience of hundreds of successful client implementations, delivering on the company''s mission to guide clients to success by providing practical business solutions with a rapid and substantial return on investment. As a well-established business and technology consulting firm, we know the key to every solution deployment is an understanding of the business requirements and objectives of a business Read More

Best Practices of the Best-run Sales Organizations: Sales Opportunity Blueprinting


To move your sales team to the next level, you need to find answers to several questions. For example: How do you determine which customers provide the best opportunity for a successful sale? Can you develop and present a comprehensive view of your value position to a prospect? What is the role of IT in driving a best-run sales organization? Find out how leading companies have answered these questions—and how they excel.

crm strategies associated with sales  activity information in the CRM database. Seller activity at each customer is documented within the CRM database by sellers, providing visibility not only to sales management but also to customer service agents working with the customer on the phone. Customer information and activity shared via a CRM tool strengthens a virtual team and creates a greater sense of customer satisfaction, which is more supportive of long-term customer success. Extracting the Value of Customer Information Sellers have long Read More

Top Ten Reasons Why Your CRM Should Be Microsoft Dynamics CRM




crm strategies associated with sales  Ten Reasons Why Your CRM Should Be Microsoft Dynamics CRM Read More

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crm strategies associated with sales  E-Business Strategies for a Changing World As one manager plainly put it, B2B e-business gets so complex, we will take help anywhere we can get it. If you''ve ever had that same sentiment about the complexities of conducting B2B e-business, here''s a white paper that will help simplify things for you. In B2B E-Business Strategies , you''ll learn about the different B2B e-business service and software products available to you in today''s rapidly changing marketplace—and how they can help you build an ef Read More

Top CRM for Financial Services


To make your search easier, you can quickly and easily compare CRM software for financial services using TEC's patented software decision support s...

crm strategies associated with sales  CRM for Financial Services Top CRM for Financial Services How do you handle the relentless pressure to produce results amid rabid competition and increased regulatory requirements? These are challenging times for financial services companies . One response within the financial services industry has been to beef up customer relationship management (CRM) processes. If your company is considering new CRM technology, finding the right system or upgrade can be a difficult task. To make your search easier, Read More