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CRM for Financial and Insurance Markets
Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or&n...
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Documents related to » crm specific business processes


Delivering the Business Value of Automating Business Processes to Small and Medium Enterprise
Enterprises of all sizes today face common problems dealing with handling increasing business complexity while reducing costs. The solution continues to be the

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The Business Need for CRM for Large and Medium Sized Enterprises
The software for business market developed in response to large organizations’ need to manage their assets and main activities. Be it customer relationship

crm specific business processes  enterprises have very specific CRM needs which are not typically applicable to small organizations, and these needs often require specific solutions or extensions to standard CRM solutions. For example, utility companies with tens of thousands of clients will likely need a field service extension of CRM. Also, companies that sell mass produced goods generally need more online retail options than the largest players such as Etsy or Yahoo, and will likely be interested in an eCommerce extension of CRM. In Read More...
Working Together More Efficiently: Mapping Out the Company’s Business Processes
Enterprises must collaborate or they will surely stagnate. Guarded proprietary information has given way to collaborative approaches where information is shared

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Business Intelligence: Actionable Insights for Business Decision Makers
Despite significant investments in data collection and integration, few companies can redeploy accumulated data to drive business performance. To succeed, they

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CRM: A Business Imperative during the Economic Downturn
The economic downturn means that businesses must capitalize on every opportunity to gain revenue. With the right customer relationship management (CRM) solution

crm specific business processes  In a downturn, therefore, CRM enables you to: Grow your revenue share within your existing customer base Understand the true cross-sell and up-sell opportunity of every one of your customers in order to maximize the profitability of every relationship Dramatically reduce your cost-per-lead by delivering highly targeted marketing communications to specific customers or customer segments. Cut the amount of time and cost it takes to resolve service issues without compromising an exceptional service Read More...
IBM Cognos 8 Business Intelligence Software for use with SAP NetWeaver Business Warehouse Accelerator
As business data volumes expand, the biggest challenge for businesses is channeling reams of data into usable information that supports effective decision

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Advanced Business Analytics Enable Better Decisions in Banking
Analytics has moved from the specialty of a dedicated few to a necessity for groups of business professionals to do their job. This white paper considers the

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Business Intelligence in SAP Environments
As a consequence of the acquisition of Business Objects, SAP has shifted its SAP business warehouse (BW) strategy to a more open data warehousing approach and

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Designing Compelling Business Intelligence Business Cases
IT investment continues to grow, as do the solutions that are funded by it. So far, this growth has contributed more to complexity than simplification

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Oco On Demand Business Intelligence: Business Intelligence (BI) Competitor Analysis Report
This business intelligence (BI) knowledge base covers a full range of BI functionality. BI applications enable real time, interactive access, analysis, and

crm specific business processes   Read More...
Keeping Cash Flow in Focus While Driving Business Performance
One of the most basic business axioms, held dear by all firms but especially small companies, is that cash flow is king. Customer payments are essential for

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NetSuite CRM+: Customer Relationship Management (CRM) Competitor Analysis Report
This comprehensive, customer relationship management (CRM) knowledge base covers the full range of CRM functionality. Modeled especially to help clients

crm specific business processes  the full range of CRM functionality. Modeled especially to help clients requiring modern B2B or B2C solutions, it covers marketing automation, sales force automation, customer service and support, partner management, contract management and creation, project and team management, Internet sales, e-mail response management, analytics, and important technical criteria. Read More...
MicroStrategy 9 for Business Intelligence Certification Report
MicroStrategy 9 is now TEC Certified for online evaluation of business intelligence (BI) solutions in the Business Intelligence (BI) Evaluation Center. The

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Intellicus Enterprise Reporting and Business Insights Platform: Business Intelligence (BI) Competitor Analysis Report
This business intelligence (BI) knowledge base covers a full range of BI functionality. BI applications enable real time, interactive access, analysis, and

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Business Analytics and the Path to Better Decisions
We live in an era of the “intelligent economy.” Organizations are recognizing the need for better intelligence about their business. But how far have we come

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