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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 crm solution purchasers bi


The Real Challenge of CRM: Employee Buy-In
Your company has just selected a new customer relationship management (CRM) system for your company. Congratulations should be in order. However, your work has

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Business Intelligence (BI) RFI / RFP Template

Reporting and Analysis, Analytics, Data Warehousing, Workflow, Data Integration, Support, and System Requirements  

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Documents related to » crm solution purchasers bi

ERP: Origins, Developments, and Trends


ERP first developed as a form of inventory control and later grew to link disparate bodies of information together from across the enterprise. Now, ERP enhancements include SCM, CRM, and e-commerce features, just to name a few. However, where is this technology going? What does it mean now?

crm solution purchasers bi  are also encompassing front-end CRM functionality in their ERP solutions. CRM itself has gone from a vast field of point solutions to suites of customer care applications covering SFA, field service, telesales, call centers, marketing automation, etc. Additionally, e-business is also being factored into the ERP equation, as is real time performance integration. Currently, ERP systems rely relational databases , which are good at retrieving small numbers of records, but do not effectively retrieve large Read More

Differences in Complexity between B2C and B2B E-commerce


Business-to-business (B2B) selling has proven to be more intricate than business-to-consumer (B2C) selling, as B2B involves dealing with longer-term contracts and complex products with specific requirements that are not needed in the consumer world.

crm solution purchasers bi  business management,channelwave,client relationship management,consumer relationship management,crm customer relations management,crm management,crm online,crm program,crm relationship management,customer experience management,customer management,customer management application,customer management applications,customer management solution,customer relation management Read More

The Seven Keys to World-class Manufacturing


What does it mean to be a world-class competitor? It means being successful in your market against any competition—regardless of size or country of origin. It means matching or exceeding any competitor on quality, lead time, cost, customer service, and innovation. It means picking your battles—competing on the terms dictated by you. But how do you get there?

crm solution purchasers bi  supply chain management or CRM solutions some people tend to get distracted by details of the technology and miss the bigger picture. Keep in mind the reasons you are looking for a solution in the first place-to provide tools to manage the information that is essential to growing business value. And that's the application software, not the hardware or operating system. On the technology side, you only have to ensure, as much as you can, that the operating platform is capable of supporting your business Read More

Meet the New (Revolutionized) Progress Software


According to TEC principal analyst P.J. Jakovljevic, some solid, growing, and profitable software companies never get the respect they deserve. Progress Software is one such company. Its OpenEdge platform is now fully enabled for business process management and for the cloud, and it has a winning team of acquisitions. Has Progress finally found the right balance of revenue streams and diversification to be more than the sum of its parts?

crm solution purchasers bi  as customer relationship management (CRM) and accounting. To that end, there was a demo of OpenEdge exchanging extensible markup language (XML) files via Sonic with Savvion BPM to monitor the sales order process (status). In future releases, Savvion BPM Server will be Java Messaging Services (JMS)–compliant, so Sonic EBS will not necessarily be needed as a bridge to OpenEdge. Given this economic milieu, OpenEdge’s low TCO, and the latest enhancements, I would give OpenEdge serious consideration if I Read More

ML3 Business Solution inc.


ML3 Business Solution inc. a Microsoft Business Solution partner, serves the East Canadian Market for the deployment of Dynamics GP ERP. Our professional team is dedicated to the success of your project. With more than 15 years experience, and Sure Step methodology to structure and manage the implementation, ML3 and Dynamics GP solution could be the right choice for your organization.For more information contact: Marie France Poissant email:mfpoissant@ml3.ca.Phone:+1(418) 780-0909 x202

crm solution purchasers bi  Business Solution inc. ML3 Business Solution inc. a Microsoft Business Solution partner, serves the East Canadian Market for the deployment of Dynamics GP ERP. Our professional team is dedicated to the success of your project. With more than 15 years experience, and Sure Step methodology to structure and manage the implementation, ML3 and Dynamics GP solution could be the right choice for your organization.For more information contact: Marie France Poissant email:mfpoissant@ml3.ca.Phone:+1(418) 780-0909 Read More

Microsoft Dynamics Customer Solution Case Study: Outdoor Apparel Leader Gains Scalability and Visibility, Cuts Costs with ERP Solution


Patagonia, a global provider of outdoor apparel and gear, realized its technology and processes were unable to support the company with the scalability and visibility to realize its market and revenue potential. Working with Microsoft Gold Certified Partner Sunrise Technologies, the company implemented Microsoft Dynamics AX 2009 together with the Sunrise Apparel and Footwear Template and optimized key business processes.

crm solution purchasers bi  Dynamics Customer Solution Case Study: Outdoor Apparel Leader Gains Scalability and Visibility, Cuts Costs with ERP Solution Patagonia, a global provider of outdoor apparel and gear, realized its technology and processes were unable to support the company with the scalability and visibility to realize its market and revenue potential. Working with Microsoft Gold Certified Partner Sunrise Technologies, the company implemented Microsoft Dynamics AX 2009 together with the Sunrise Apparel and Read More

Logi-Solution


As an authorized Syspro Business Partner, we provide a best-fit solution to your requirements by combining our extensive accounting, EDI, warehousing and production experiences together with appropriate levels of customization and bilingual training. LOGI-SOLUTIONS is an accredited training organization with Emploi Quebec.

crm solution purchasers bi  Solution As an authorized Syspro Business Partner, we provide a best-fit solution to your requirements by combining our extensive accounting, EDI, warehousing and production experiences together with appropriate levels of customization and bilingual training. LOGI-SOLUTIONS is an accredited training organization with Emploi Quebec. Read More

Maximizer CRM 12: Salesforce Automation Certification Report


Maximizer CRM 12 is now TEC Certified for online evaluation of salesforce automation (SFA) solutions in the Customer Relationship Management (CRM) Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

crm solution purchasers bi  CRM 12: Salesforce Automation Certification Report Maximizer CRM 12 is now TEC Certified for online evaluation of salesforce automation (SFA) solutions in the Customer Relationship Management (CRM) Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary. Read More

8 Essential CRM Best Practices-an Executive Guide


In this informative white paper, 8 essential CRM best practicesan executive guide, you'll discover the eight key elements of highly successful CRM ...

crm solution purchasers bi  Essential CRM Best Practices-an Executive Guide Since CRM can be directly related to how much money comes in the door, shouldn't your CRM system contain all the proven CRM best practices ? Can you afford to have less than the best when it comes to dealing with your customers? In this informative white paper, 8 Essential CRM Best Practices—An Executive Guide , you'll discover the eight key elements of highly successful CRM systems—laid out for you in clear, straightforward language. So whether you're Read More

CRM 101


Welcome to another installment in our back-to-basics series. So far, we’ve covered ERP 101 and SCM 101. What Is CRM? CRM is more than a software application. It is a set of strategies, processes, and associated software systems designed to improve the interactions and engagement of customers. CRM involves not only the use of these tools, but also corporate cultural transformation

crm solution purchasers bi  . What Is CRM? CRM is more than a software application. It is a set of strategies, processes, and associated software systems designed to improve the interactions and engagement of customers. CRM involves not only the use of these tools, but also corporate cultural transformation and ongoing programs with the appropriate organizational framework. CRM also includes sales force automation (SFA), customer service and support, and enterprise marketing management. Top Benefits of CRM CRM provides you with Read More

eCLIPse, Encryption Security Solution


eCLIPse Enterprise Security Solution is an encryption software security solution for any business that requires frequent exchange of secure encrypted data. eCLIPse provides safe transfer of confidential data to and from authorized external resources and prevents unauthorized viewing. Security is managed by smart-card technology (smart-card chip fitted into a USB token). Using simple and physically secure USB tokens, eCLIPse functions at the National Institute of Standards (NIST) "FIPS 140-2 Level 3."

crm solution purchasers bi  Encryption Security Solution eCLIPse Enterprise Security Solution is an encryption software security solution for any business that requires frequent exchange of secure encrypted data. eCLIPse provides safe transfer of confidential data to and from authorized external resources and prevents unauthorized viewing. Security is managed by smart-card technology (smart-card chip fitted into a USB token). Using simple and physically secure USB tokens, eCLIPse functions at the National Institute of Read More

Customer Relationship Management (CRM)


Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.

crm solution purchasers bi  Relationship Management (CRM) Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, Read More

Understanding New CRM Functionality: Approaches to Ensure a Well-planned Successful CRM Implementation


Why do some customer relationship management (CRM) implementations fail? The answer: companies’ lack of understanding of their current CRM environments, and of what areas need modification or improvement. Companies with a clear understanding of what they need from a CRM solution—as well as of what CRM means to their business—are more likely to succeed. To clinch that success, some key elements should be assessed first.

crm solution purchasers bi  New CRM Functionality: Approaches to Ensure a Well-planned Successful CRM Implementation Why do some customer relationship management (CRM) implementations fail? The answer: companies’ lack of understanding of their current CRM environments, and of what areas need modification or improvement. Companies with a clear understanding of what they need from a CRM solution—as well as of what CRM means to their business—are more likely to succeed. To clinch that success, some key elements Read More