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Documents related to » why crm software


Geac Decomposes To Survive
Geac, a struggling Canadian enterprise applications vendor has not found its white knight. It will, for the time being, have to sell parts of its business in order to replenish its dwindling resources, which may cause further commotion within its large customer base. Things won’t settle down until the company unequivocally states the strategy for all remaining product lines.

CRM SOFTWARE: and for embedding acquired CRM and SCE products for the apparel industry only). Consequently, Geac has been unable to successfully market its System 21 product. The bottom line - more agile competitors have functionally leapfrogged a once very attractive product and captured the market share, while the existing JBA System 21 users have increasingly been voicing concerns for their investment, as recently reported by VNUnet.com, a leading European IT news portal. A well-known problem for Geac has been its
4/24/2001

i2 Buys RightWorks, Deals Blow To Ariba, Manugistics
i2 buys e-procurement vendor RightWorks as it and old supply chain rival Manugistics increasingly find themselves fending off new challengers. Shared adversity can sometimes make enemies into allies. But in this case…

CRM SOFTWARE: i2 Buys RightWorks, Deals Blow To Ariba, Manugistics i2 Buys RightWorks, Deals Blow To Ariba, Manugistics Steve McVey - March 26, 2001 Read Comments S. McVey - March 26, 2001 Event Summary i2 Technologies recently announced that it would acquire collaborative e-procurement vendor RightWorks , subject to shareholder approval. Analysts are portraying the move as the last straw for i2 s stormy partnership with Ariba . Although i2 will honor 15 or so existing joint contracts and will continue selling the
3/26/2001

Trigo Helps Suppliers Connect
Trigo believes that suppliers want help in managing online customers and has the survey results to prove it.

CRM SOFTWARE: Trigo Helps Suppliers Connect Trigo Helps Suppliers Connect Steve McVey - June 20, 2001 Read Comments S. McVey - June 20, 2001 Event Summary In a survey of two dozen suppliers, Trigo found that a majority of them are being asked by their customers to sell online and that a large proportion of them - over 70% - feel that complete management of online sales processes is the most important criterion in selecting a sell-side solution. These results bode well for Trigo, a provider of solutions to suppliers for
6/20/2001

Enterprise Content Management Solution Creates the Ultimate Customer Experience
Interwoven has grown from a web content management vendor to an enterprise content management (ECM) vendor providing a full suite of ECM components. With this suite, it helps its clients provide the ultimate customer experience.

CRM SOFTWARE: Enterprise Content Management Solution Creates the Ultimate Customer Experience Enterprise Content Management Solution Creates the Ultimate Customer Experience Hans Mercx - August 7, 2006 Read Comments Hans Mercx - August 7, 2006 Introduction Customers are demanding more from organizations. The client wants to receive personalized information, on any device, at any time. Currently, clients receive incorrect, outdated, and poor-quality information, through brochures, the Internet, e-mails, and
8/7/2006

Small ERP Vendors Missing The ASP Boat
Our experience from conducting dozens of ERP software selection engagements recently teaches us that some number of smaller enterprises, first-time ERP buyers, opt for an ASP. Surprising, however was that an even more significant number of incumbent mid-market vendors by not addressing this trend have been handing over a big opportunity to their bigger brethren.

CRM SOFTWARE: Small ERP Vendors Missing The ASP Boat Small ERP Vendors Missing The ASP Boat B. Spencer and P.J. Jakovljevic - February 22, 2001 Read Comments Event Summary Regardless of whether the future of a hosted/application service provider (ASP) business model is going to be rosy or not, there seems to be an apparent, although not immense, need for it. Based on TEC s experience from conducting dozens of ERP software selection engagements in the US, approximately 25% of smaller enterprises, first-time ERP buyers,
2/22/2001

Baan And SSA GT Merge To Form A Mid-Market Empire With An Iron Side Part Four: Market Impact Summary and User Recommendations
SSA GT has many times surprised even the biggest skeptics by turning around seemingly non-viable vantage products (which iBaan and Ironside certainly are not) and/or ailing vendors (which Baan has been, and Ironworks will have likely become).

CRM SOFTWARE: product. Users of iBaan CRM , iBaan SCM and iBaan PLM should assume the same approach. Existing SSA GT customers, particularly former interBiz ones, which have been yearning to rejuvenate their almost outdated technologies in place should welcome the above merger plans and check whether Ironside Solutions and/or the Bann Gemini product, once launched and proven, might be a fresh replacement or a long awaited migration path, although switching products is typically a bumpy road for users of legacy applicat
7/15/2003

A Small Enterprise Resource Planning Vendor: The Vision and the Challenges
Although Jeeves has developed a very fruitful relationship with its partners, it will still have to overcome challenges that are mainly about lack of respect or recognition—that is, if there is even any recognition of Jeeves at all.

CRM SOFTWARE: A Small Enterprise Resource Planning Vendor: The Vision and the Challenges A Small Enterprise Resource Planning Vendor: The Vision and the Challenges P.J. Jakovljevic - April 20, 2006 Read Comments Back to Challenges This note concerns the vision of Jeeves Information Systems AB (JIS), and the challenges ahead, in addition to the ones covered in previous notes: Competition From a Small Vendor ; Jeeves—Thriving Organically As a Humble Servant ; The Formula for Product Success: Focus on Flexibility and
4/20/2006

Facing A Selection? Try A Knowledge-Based MatchmakerPart 4: User Recommendations
This tutorial identifies the significance of researching technology vendors to both buyers and vendors/VARs. Buyers require research to determine the short list and vendors/VARs can use research to assess the viability of opportunities before committing time and money to a sales effort. Since a 'one-size-fits-all' product is still not a viable solution for most clients, the ability of technology products to meet clients' needs depends on client requirements. The Catch 22 for both buyers and vendors/VARs is to pinpoint the right match in this ongoing 'dating game'.

CRM SOFTWARE: Facing A Selection? Try A Knowledge-Based Matchmaker Part 4: User Recommendations Facing A Selection? Try A Knowledge-Based Matchmaker Part 4: User Recommendations P.J. Jakovljevic - March 11, 2002 Read Comments Executive Summary Selecting a piece of enterprise application software has never been an exact science. Vendors hype, consultants conflict of interest, users doubts, tediously long selection processes, and unclear decisions rationale are some of the unfortunate watchwords for most selection
3/11/2002

The Total EAM Vision Strategic Advantages in Asset Management
Physical asset management contributes greatly to the achievement of competitive advantages in capital intensive companies. Particularly in the areas of productivity, quality, cost effectiveness, and risk management. If your company has a need to manage physical assets it can benefit from a proven Total EAM solution provided by one of the top-level systems vendors.

CRM SOFTWARE: asset-centric solution. (Note: Basic CRM is considered to be a part of EAM) An EAM provides a means of generating strategic advantages through the management of physical assets. And uses the issues of Asset Management as key drivers for achieving these advantages. Recognised Benefits of E.A.M In Q4 of 2001, the analyst organization ARC stated: Fast ROI and Hard Savings Keep the EAM/CMMS Software Market Healthy...The recent success of Enterprise Asset Management (EAM)/ Computerized Maintenance Management
6/27/2003

The Hidden Role of Data Quality in E-Commerce Success
Successful e-commerce relies on intelligible, trustworthy content. To achieve this, companies need a complete solution at their back- and front-ends, so they can harness and leverage their data and maximize the return on their e-commerce investment.

CRM SOFTWARE: The Hidden Role of Data Quality in E-Commerce Success The Hidden Role of Data Quality in E-Commerce Success Mark E. Atkins - January 4, 2003 Read Comments Introduction E-commerce holds the promise of working seamlessly with customers, prospects, suppliers, and partners. That s why companies publish volumes of information on e-commerce sites and even open internal systems to business affiliates. Exchanging information online increases the opportunities for more sales, faster product development and
1/4/2003

Supply Chain Vendor Morphs into SCEM with Response Management Vision
Supply chain planning vendors have moved beyond enterprise planning to solutions that encompass the whole supply chain. Companies like Kinaxis are using enterprise response management to manage events and responses as they occur and align results at the point-of-action.

CRM SOFTWARE: Supply Chain Vendor Morphs into SCEM with Response Management Vision Supply Chain Vendor Morphs into SCEM with Response Management Vision Michael Bittner - December 9, 2005 Read Comments Background The supply chain planning (SCP) applications market has cooled down dramatically from its high point of activity in the late 1990s. While SCP software vendors like i2 Technologies , Manugistics , Adexa , Synquest (now part of Viewlocity ), and Logility pitched the benefits of integrated product suites, only a
12/9/2005


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