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Field Service Management (FSM)
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter r...
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Documents related to » crm service resource planning


Enterprise Resource Planning for Services: Has Software as a Service Become Service-oriented Architecture for Small to Medium Businesses?
In the past, enterprise resource planning (ERP) initiatives were far too costly for smaller organizations to consider. However, a trend has recently emerged

crm service resource planning  in areas such as CRM and PSA. In addition, Sage MAS 500 delivers a stronger SaaS offering because of its application service provider (ASP) partnership with IBM . Lastly, MAS 500 delivers a more complete PSA offering for project-centric organizations. Intuit delivers ERP-like functionality primarily for smaller organizations via its QuickBooks online offering. Through its strategic relationships with salesforce.com and Projector PSA , QuickBooks delivers basic ERP functionality specific to very small Read More
A Dynamic Answer to Enterprise Resource Planning for Services
Enterprise resource planning (ERP) vendors do battle to win business and Epicor is leveraging Microsoft''s technology to deliver a mid-market solution to

crm service resource planning  the customer relationship management (CRM) and project modules, together with new capabilities in account management. To better serve the upper mid-market in the services industry, Epicor has tuned performance in a number of key areas. Over the course of 2007, Epicor is planning on delivering new capabilities in resource management, multisite, and collaboration in order to better meet the demands of mid-market services organizations with multiple locations. Epicor has overhauled its resource management Read More
Impressive Enterprise Resource Planning Solution Gets A Little Help From Its Friends
Despite impressive product depth and breadth (for instance, customer relationship management [CRM], workflow, traceability, and quality management are provided

crm service resource planning  the arrival of Microsoft CRM 3.0 , this has become even more pervasive, as the Microsoft environment we are all familiar with on the desktop now becomes the enterprise environment, encompassing all enterprise resource planning (ERP) and office functions in one, including contact management. This is one area that will likely see significant growth as companies finally manage to join up their ERP and desktop systems. See Major Vendors Adapting to User Requirements for more insight on this area. Prior to Read More
Classic Enterprise Resource Planning Solution Shifts Over
About two-thirds of SoftBrands'' revenue comes from its manufacturing division, which includes the Classic Fourth Shift solution and Fourth Shift Edition for SAP

crm service resource planning  training), customer relationship management (CRM), advanced planning and scheduling (APS), and supplier relationship management (SRM). Producing approximately 65 percent of its revenue, the Fourth Shift product remains a major breadwinner for the SoftBrands Manufacturing division. It is a Web-enabled product for different manufacturing mid-markets that is available in seventeen languages. More than 4,000 systems have been sold to over 1,500 customers in 60 different countries. Classic Fourth Shift users Read More
Enterprise Resource Planning Systems Audio Conference
This is a transcript of an audio conference on Enterprise Resource Planning Systems presented by TechnologyEvaluation.Com. The presentation used the TEC

crm service resource planning  eQ; lack of own CRM modules; and dependency on the viability of Progress Software products. MAPICS MAPICS, one of the oldest vendors, remains a prominent player in manufacturing mid-market, with $135 million in revenues, consistent profitability and recent acquisition of its rival Pivotpoint. Strengths : product discrete manufacturing functionality and global capabilities; well developed channel; large and loyal customer base and good international presence; a stable organization; superior service & Read More
Epicor Enterprise Resource Planning Software System v. 9.05 for ERP for Mixed-mode Manufacturing Certification Report
The Epicor product Epicor Enterprise Resource Planning Software System (v. 9.05) is now TEC Certified for online evaluation of enterprise resource planning (ERP

crm service resource planning  concepts in enterprise resource planning 3rd edition,enterprise resource planning implementation,manufacturing enterprise resource planning,enterprise resource planning application,enterprise resource planning tools,navy enterprise resource planning,enterprise resource planning applications,enterprise resource planning advantages,enterprise resource planning ppt,enterprise resource planning erp definition,software enterprise resource planning,examples of enterprise resource planning systems,define enterprise resource planning,enterprise resource planning program,enterprise resource planning benefits Read More
E-Business Customer Service Success at H.B. Fuller Company
Chemical company H.B. Fuller has leveraged the Internet to improve their level of customer service.

crm service resource planning  Business Customer Service Success at H.B. Fuller Company Company Issue    H.B. Fuller Company is a global specialty chemicals manufacturer with annual sales in excess of $1.3 Billion. The company markets and manufactures thousands of products-including adhesives, sealants, and coatings-used in products ranging from automobiles to envelopes, and cereal boxes to satellites. H.B. Fuller sells to customers directly and through distributors in more than 100 countries. H.B. Fuller North America (HBF NA) is Read More
Adaptive Planning Recession Kit
A volatile economy demands superior financial planning and management. Adaptive Planning’s Recession Survival Kit is designed for planning during difficult

crm service resource planning  financial forecasting,financial analysis,financial reporting,financial budgeting,bpm,business performance management,financial reporting and analysis,financial analysis report,financial reporting software,business performance management solutions,financial reporting financial statement analysis and valuation,business performance management systems,financial analysis and reporting,business performance management tools,business performance management software Read More
Adaptive Planning
Adaptive Planning provides world-class security and uptime. We partner with an IT services firm for datacenter operations, including infrastructure services

crm service resource planning   Read More
On-Premise vs. On-Demand CRM
When looking to acquire an initial customer relationship management (CRM) solution or replace an existing deployment, a host of considerations must be made, not

crm service resource planning  Premise vs. On-Demand CRM When looking to acquire an initial customer relationship management (CRM) solution or replace an existing deployment, a host of considerations must be made, not the least of which is choosing between an on-demand or on-premise solution. Both the on-demand and on-premise models have pros and cons, as well as risks and rewards. Download this white paper and know what you need to consider before making a final decision. Read More
Succession Planning: Rise of the Talent Ecosystem
Succession planning is not a silo. To take advantage of new opportunities, avoid the looming talent crisis, and mitigate the risk of untimely departures

crm service resource planning  talent management,succession planning,talent management software,succession planning template,succession planning best practices,talent management system,talent management solutions,talent management systems,succession planning tools,succession planning software,succession planning talent management,talent management companies,tru talent management,succession planning process,what is succession planning Read More
How to Convert Service Calls Into Sales
In the white paper how to convert service calls into sales, you''ll discover how real-time offer management allows your company to continuously lear...

crm service resource planning  to Convert Service Calls Into Sales The magic formula for selling more products or services is simple: present the right offer to the right prospect via the right channel-at the right time. Of course, that''s easier said than done. But if you''re in a service-intensive business, real-time offer management can help turn that magic formula into a profitable reality for your organization. Real-time offer management is an application designed to initiate and optimize an offer during customer-initiated Read More
Planning at the Business Unit Level
Planning at the business unit level is most commonly done in spreadsheets, with cost center inputs gathered using workbook templates that are difficult to

crm service resource planning  Alight,business plan,bpm,financial planning,strategic planning,business planning,planning software,management planning,project planning,planning process,planning production,production planning,system planning,life planning,business performance management Read More
Infor Epiphany
Infor@s CRM solution provides the tools your company needs to engage customers in a multi-channel, closed-loop dialogue that nurtures their loyalty to your

crm service resource planning  your bottom-line results. Infor CRM is comprised of the following key components: Marketing—delivers inbound and outbound marketing capabilities that streamline the campaign process and create real-time customer profiles which can be analyzed to identify high-impact offers at the moment of customer interaction. Sales—provides sales force automation and opportunity management capabilities that facilitate customer conversations by driving intelligence into every customer interaction. Service—serves Read More

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