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Software Functionality Revealed in Detail
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 crm serious business application

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets

Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.  

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CRM ROI: Creating a Business Case


Companies need to implement serious yardstick work when seeking to evaluate CRM-software investments. This involves creating a cost-benefit analysis, determining the tangible and intangible benefits, and the risks involved with CRM implementation.

crm serious business application  demonstrate ROI on their CRM investments, since most companies indicate that non-financial metrics (often called intangible benefits) outweigh financial metrics as gauges of technology investment value.(4) In addition, those that use either financial or non-financial metrics are not quantifying key performance indicators, which would provide clear guidance and proof of success. Companies need to implement serious yardstick work when seeking to evaluate CRM-software investments. Metrics are essential, Read More

Overcoming the Barriers of Stand-alone Business Applications


Small to medium businesses (SMBs) like yours are the lifeblood of the economy. However, you may feel you need an operational boost—one that transforms your enterprise into a customer-focused business with the ability for future growth. An integrated suite of applications can give your business processes the depth and flexibility to achieve what a collection of stand-alone applications cannot.

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Ross Systems - A Bright Spot On A Difficult Enterprise Application Landscape


Ross is among a very small group of vendors who have decided to build product exclusively for the process market. The resultant financial success should buy it time to address its lack of SCM/SCP, e-collaboration, and CRM products.

crm serious business application  and customer relationship management (CRM) products to its suite. Ross management should strive to continue the financial trend they have established and be prepared to discuss the financial and product strategy details with existing and potential customers. For more information on the company, see Ross Systems, Inc.: In Process of Renaissance . Read More

QAD Explores E-Business While Not Abandoning ERP


QAD, one of the leading ERP vendors, announced a number of product and alliance initiatives prior to or during Explore 2000, its annual user conference that took place in Nashville, TN from May 15 to May 17. We express our view regarding its latest announcements and strategic direction.

crm serious business application  regarding Customer Relationship Management (CRM) as well as a more articulated ASP strategy. During our attendance of QAD Explore we were made aware that some alliance negotiations were in progress, and the market should expect related press releases in the near future. User Recommendations We generally recommend including QAD in a long list of an enterprise application selection to mid-market and low-end Tier 1 manufacturing and distribution companies (with $50M-$2B in revenue), based on its broad Read More

Microsoft Paints CRM Landscape On Lately A ‘Still Nature’ Business Applications Scenery


While most of its applications co-opetitors have been licking their wounds and bracing for a long summer drought, fat cash cushioned Microsoft has been putting together the pieces of its CRM (and likely the overall enterprise applications) strategy mosaic

crm serious business application  bells-and-whistles of some incumbent CRM products any time soon, that will likely happen some time down the track. Those who laughed at the early releases of MS Word or Excel will now have real trouble finding widespread use of the then stalwart word processor and spreadsheet products WordPerfect and Lotus 1-2-3 . It is a no-brainer that Microsoft is getting quite serious about the enterprise applications market; evidenced by its MBS division (just by the sheer magnitude of these acquisitions'' costs, let Read More

Why Business Intelligence Makes Sense for Midsize Companies


Business intelligence—or decision support—allows you to better understand, analyze, and predict what’s occurring within your company. BI turns data from financial, manufacturing, and sales systems into useful and meaningful information and then distributes it to people who need it. Midsize organizations have limited resources, so a BI solution should deliver low cost of ownership through off-the-shelf integration.

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Is Your Business Software Limiting Your Business?


The rapid development of information technology and all types of business software yields a lot of possibilities for businesses and other organizations that were previously unavailable or even unimaginable. The positive effect of the mass adoption of business software is clearly visible and well known, and I am not going to pursue that subject here. Negative consequences, however, also exist

crm serious business application   Read More

Better Business Outcomes with Business Analytics


In a survey conducted by IBM, 83 percent of CIOs identified business intelligence (BI) and analytics as a key part of their strategies to boost competitiveness. Find out how BI can increase the efficiency and effectiveness of core business processes, and contribute to the creation of high-performing “analytics-driven” organizations that outperform their peers.

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Five Tips for Saving Money on Your Business Phone System


With recession looming and profit margins under siege, the last thing any company needs is a capital-draining business phone system. Fortunately, today’s voice over Internet protocol (VoIP) providers offer plenty of cost-trimming features to keep business phone costs in check or dramatically lower communications overhead. Read here to know the five ways businesses are taking advantage of new VoIP technology to save money.

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Addsum Business Software


Addsum Business Software was founded in 1992, as a spin-off of a prior business, Inkit Productions (founded in 1986). The company provides database-driven custom programming and commercial software development services. Addsum’s applications run almost exclusively on Microsoft network operating system platforms. The company is located in Salt Lake City, Utah (US).

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Business Intelligence for the Small to Medium Sized Business (SMB)


The analytical capability once reserved for large enterprises has now permeated the world of small to medium businesses (SMBs), providing visibility into what really matters for these companies. Not surprisingly, there has been a marked uptake in use of business intelligence (BI) solutions in the SMB market over the past year. Follow the road map for SMBs looking to achieve best-in-class performance through BI deployment.

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ROI Case Study: IBM Business Analytics - Cincinnati Zoo


This case study recaps a nonprofit organization’s business challenges and the benefits it realized upon adopting a business intelligence (BI) solution. The organization needed to combine its data and improve its reporting capabilities for various data types. The BI solution significantly improved the decision-making capabilities of the organization’s executive team, mid-level managers, and employees.

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EBSuite CRM


The EBSuite CRM web-based solution uses J2EE and Web Services technologies, and includes sales force automation (SFA), customer support and help desk, marketing automation and online/offline campaign management, project management, and mobile CRM modules.  

crm serious business application  CRM The EBSuite CRM web-based solution uses J2EE and Web Services technologies, and includes sales force automation (SFA), customer support and help desk, marketing automation and online/offline campaign management, project management, and mobile CRM modules. Read More

Dynamics CRM


Microsoft Dynamics CRM is a fully integrated customer relationship management (CRM) solution comprised of a robust suite of sales, marketing, and customer service capabilities. The product offers businesses of all sizes a fast, flexible, and affordable solution for finding, winning, and growing profitable customer relationships. Native Office Outlook integration encourages rapid user adoption, improves productivity, and helps streamline business processes for greater overall impact. Microsoft Dynamics CRM provides enterprise scalability, performance, and flexibility with a choice of on-premise and on-demand deployments.  

crm serious business application  CRM Microsoft Dynamics CRM is a fully integrated customer relationship management (CRM) solution comprised of a robust suite of sales, marketing, and customer service capabilities. The product offers businesses of all sizes a fast, flexible, and affordable solution for finding, winning, and growing profitable customer relationships. Native Office Outlook integration encourages rapid user adoption, improves productivity, and helps streamline business processes for greater overall impact. Microsoft Read More

Business Services and Consulting


There are several ways to define the business services and consulting industry, but they all make a clear distinction between business services (services a client cannot or does not want to perform in-house) and consulting (services that will improve a client's activities). Of course, these two different types of activities can be combined into one, depending on the client's requirements.

However, the line between the two types is sometimes blurry. For instance, a company may provide shipping logistics services for a client (or for the client's clients), in the sense that it handles the shipping of goods for the client; but it can also provide consulting services (or extend its own logistics services) to help the client improve the transportation system already in place.

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