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Documents related to » crm outsourcing


Outsourcing 101 - A Primer
Outsourcing is a very diverse topic, and there are many different outsourcing options and outsourcing service providers to choose from. Companies are telling TEC that they need a clearer picture of outsourcing, its potential benefits, and common pitfalls. They want examples of different types of outsourcing and advice on whether outsourcing is right for them. This primer addresses these questions.

CRM OUTSOURCING: Outsourcing 101 - A Primer Outsourcing 101 - A Primer A.B. Maynard - January 16, 2004 Read Comments Outsourcing 101 - A Primer Featured Author - A.B. Maynard - January 16, 2004 Definitions and Options Outsourcing is a very diverse topic, and there are many different outsourcing options and outsourcing service providers to choose from. Companies are telling TEC that they need a clearer picture of outsourcing, its potential benefits, and common pitfalls. They want examples of different types of outsourcing
1/16/2004

Outsourcing in Latin America
Global economic instability has modified the configuration in the worldwide outsourcing market. Find out what impact the crisis has had for Latin America players, according to new data, as well as the steps they should take to survive and—perhaps—prosper.

CRM OUTSOURCING: Outsourcing in Latin America Outsourcing in Latin America Jorge García - August 17, 2009 Read Comments The outsourcing industry has not been spared by the current conditions of global economic volatility. Indeed, it has been affected both directly and indirectly by this economic crisis. Outsourcing target markets are also suffering from severe difficulties as they struggle to recover from the crisis. This has brought about a change in the behavior of some outsourcing niche areas, and has also modified
8/17/2009

Who Benefits from Outsourcing?
Who Benefits from Outsourcing? Read Free White Papers or Case Studies In Relation To the Benefits of Outsourcing. While simple on the surface, the decision to outsource is a major strategic undertaking. Besides weighing cost reduction against the consequences of reduced control, companies must also consider various economic effects, political consequences, and even cultural limitations. Discover the economic and political implications of outsourcing and offshoring, and learn techniques for managing successful deals.

CRM OUTSOURCING: |  Customer Relationship Management (CRM) |  Enterprise Resource Planning (ERP) |  Human Capital Management (HCM) |  Information Technology (IT) |  Key Performance Indicators (KPIs) |  Return on Investment (ROI) |  Software as a Service (SaaS) |  Total Cost of Ownership (TCO)
8/28/2009 9:42:00 AM

Outsourcing—The Pros and Cons » The TEC Blog
CAD Cloud Cloud Computing CRM customer relationship management Epicor ERP HCM hr human capital management ibm industry watch infor Manufacturing Mobile on demand Oracle plm product lifecycle management retail SaaS salesforce.com SAP SCM Software Selection talent management Categories Ask the Experts (12) BI and Performance Management (179) Business Process Matters (61) Customer Relationship Matters (153) FOSS Ecosystem (23) From the Project Manager s Desk (31) Humor (43) Industry Observation (1100)

CRM OUTSOURCING: best of TEC, outsourcing basics, outsourcing pros and cons, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
25-06-2008

Executive Decisions for Using IT Outsourcing, Hosted Systems, and Enterprise System Management
Information technology (IT) executives are beginning to seriously re-evaluate their highly hyped, service-oriented architectures (SOA) strategies—and consequently, their IT outsourcing, hosting, and enterprise system management strategies. However, creating long-term strategies is complicated by the wide range of available service delivery models. That’s why it’s vital to uncover the important concepts—and decision points—relating to these different delivery models.

CRM OUTSOURCING: |  Customer Relationship Management (CRM) |  Enterprise Resource Planning (ERP) |  Human Capital Management (HCM) |  Information Technology (IT) |  Key Performance Indicators (KPIs) |  Return on Investment (ROI) |  Software as a Service (SaaS) |  Total Cost of Ownership (TCO)
12/28/2006 12:44:00 PM

CRM Buzzwords and Trends for 2009 » The TEC Blog
CRM Buzzwords and Trends for 2009 » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here. Learn more about TEC s

CRM OUTSOURCING: buzzwords, CDC, CRM, exact, Maximizer, microsoft, Software Evaluation, SYSPRO, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
09-12-2008

University of Canberra Achieves a Step Change With Offshore Outsourcing
This case study showcases the University of Canberra’s (UC) successful outsourcing story amidst an increasingly competitive education industry in Australia. A broad coverage and decentralized approach to administrative support, coupled with lowering student demand and increasing budget deficit contributed to UC’s diminishing performance and margins. In order to rebuild its competitiveness, increase profitability and refocus on their core functions, UC decided to outsource its key functions to Wipro while still retaining some in-house, high-level technical or managerial role. Find out more now.

CRM OUTSOURCING: University of Canberra Achieves a Step Change With Offshore Outsourcing University of Canberra Achieves a Step Change With Offshore Outsourcing Source: Wipro Technologies Document Type: Case Study Description: This case study showcases the University of Canberra’s (UC) successful outsourcing story amidst an increasingly competitive education industry in Australia. A broad coverage and decentralized approach to administrative support, coupled with lowering student demand and increasing budget deficit
7/13/2011 5:39:00 AM

TEC 2011 CRM Buyer s Guide
The new TEC 2011 CRM Buyer's Guide makes it easy.

CRM OUTSOURCING: TEC 2011 CRM Buyer s Guide TEC 2011 CRM Buyer s Guide Want to know all about the dramatic changes in customer relationship management (CRM) software and how it impacts the way companies are doing business? The new TEC 2011 CRM Buyer s Guide makes it easy. Get the inside story on CRM innovation in cloud computing mobile CRM social CRM extended CRM functionality You ll learn about the benefits and drawbacks of the biggest trends in CRM. And how the latest CRM technology can make your company more profitable
11/28/2011 12:00:00 PM

Procurement Outsourcing: 10 Things Companies Really Want to Know
Procurement Outsourcing: The 10 Things Companies Really Want to Know draws upon recent discussions with dozens of companies that are exploring outsourcing services. Jason Gilroy and colleagues draw upon their years of procurement expertise to provide answers to common questions surrounding the outsourcing of procurement services.

CRM OUTSOURCING: |  Customer Relationship Management (CRM) |  Enterprise Resource Planning (ERP) |  Human Capital Management (HCM) |  Information Technology (IT) |  Key Performance Indicators (KPIs) |  Return on Investment (ROI) |  Software as a Service (SaaS) |  Total Cost of Ownership (TCO)
5/2/2006 3:39:00 PM

CRM 101 » The TEC Blog
CRM 101 » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here. Learn more about TEC s software selection process.

CRM OUTSOURCING: back to basics, CRM, CRM 101, customer relationship management, Software Selection, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
07-01-2008

Outsourcing Best Practices—A Primer on Outsourcing Governance
Outsourcing Best Practices: a Primer on Outsourcing Governance. Get Free Reports Associated with Outsourcing Best Practices. The cardinal sin of outsourcing governance is to focus entirely on the mechanics and the price. If you do that, you’ll squander the true potential of the relationship. So spend the time and effort required to ensure an effective governance process—and don’t lose sight of the fact that without cultural alignment with your vendor, you’ll only be creating ground rules for debate, not agreement.

CRM OUTSOURCING: |  Customer Relationship Management (CRM) |  Enterprise Resource Planning (ERP) |  Human Capital Management (HCM) |  Information Technology (IT) |  Key Performance Indicators (KPIs) |  Return on Investment (ROI) |  Software as a Service (SaaS) |  Total Cost of Ownership (TCO)
8/27/2007 10:31:00 AM


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